5/5
GoogleRating only, no written review.
Trusted Agent profile
Living by Lendlease estate agents in London
★★★★★
278 reviews across 3 offices and 1 platform
Living by Lendlease has three offices, all in London. Together they have 278 reviews on 1 platform, rated 4.3 out of 5 overall.
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Our offices
Living by Lendlease's three offices, most reviewed first. Each has its own page.
- Living by Lendlease London (52 New Kent Road)52 New Kent Road, SE1 6FU182 reviews · 182 on Google (4.4)2 in the last 90 days
- Living by Lendlease London (New Lion Way)New Lion Way, SE17 2GS67 reviews · 67 on Google (4.1)0 in the last 90 days
- Living by Lendlease London (64 New Kent Road)64 New Kent Road, SE1 6GB29 reviews · 29 on Google (4.2)3 in the last 90 days
Latest reviews from every Living by Lendlease office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleAmazing place :)
5/5
GoogleYorman sorted out an issue in my apartment very quickly using his experinces. It is nice that the team dealt with my issue sincerely.
5/5
GoogleExtremely pleased with Ionut's work dealing with a number of maintenance issues at our flat. His attention to detail and the final outcome exceeded my expectations. Ionut's professionalism and reliability made the entire process smooth and stress-free. Thank you!
5/5
GoogleIbrchim and Kamic are very absolute professional on the maintenance team. They are very nice and kindly. And they are very quickly to deal with the problem! Great place to live made all the better！
5/5
GoogleKamil and Sokol (from the maintenance team) are very good specialists, they fixed our problem super fast and we are very satisfied with their service. Thanks a lot!
1/5
GoogleNot sure whether all these positive reviews were written by Lendlease or their other tenants were lucky to have a better experience here but this place is a huge mess. First off, as soon as you move in they will no longer help with anything. Instead, they will refer you to the tenancy agreement which is extremely unfair and disadvantageous for the tenant who basically has no rights to demand any reasonable minimum quality standards from the landlord. That agreement by the way is never negotiated. Take or leave it. I had experienced multiple hot and cold water and heat supply disruptions during my tenancy (that happened on an upsettingly regular basis including during cold months), electricity outage (this combined with lack of supply of any (!) water including cold). All of these issues were never addressed by them - they would redirect you to utility providers which Lendlease chose themselves and which according to tenancy agreement the tenant does not have the right to change. Power outage/ lack of heating happened at least 6 times a year and it normally takes a day or two to get this sorted as it often happens over the weekend. Their support line will obviously not be available for any calls. The team was absolutely useless, these are just a few requests they haven’t been able to accommodate. I needed an extra key for the cleaner and never got one. I asked to help with letting IKEA delivery into my flat when I was out - they didn’t (I’m not sure what the reception is there for). If you wish to change something in the flat they will not agree to remove furniture (I wanted to buy a sofa bed instead of a sofa and could not do so). The fire alarm would go off if you open bathroom door after shower and they never fixed it. Windows cleaning was too irregular - especially given the area is still under development and the dust is everywhere. There were multiple closures of residents lounge areas for private events so I assume it’s a separate revenue stream. Packages get stolen quite often because cameras are not installed in the lift area. It took them over a month to fix intercom system in my building and we all had to head downstairs to collect deliveroo orders. Water was not drinkable and filters are not installed. The place is unreasonably overpriced and the tenant has to buy everything when she moves in - only the most basic furniture and two branded water glasses will be provided. A few examples of emails just to read the tone: 1. When the electricity outage happened: “Restoration Timeline: While we cannot provide an exact timeline for when power will be restored, please know that dedicated crews are already on the ground, working tirelessly to resolve the situation. * Communication Updates: We are committed to keeping you informed throughout this process. We will provide regular updates via email to ensure you have the latest information regarding the restoration progress. Please note that our phone lines are down at this current time. * Emergency Preparedness: In the meantime, we recommend taking necessary precautions to ensure your safety during the outage. Please make sure to: * Keep emergency lights and torches handy. * Unplug sensitive electronic devices to prevent damage when power is restored. * Avoid opening your refrigerator or freezer unnecessarily to maintain food safety. * Check on your neighbours, especially those who may need assistance during this time. * Please do not use candles.” 2. When they refused to help with IKEA delivery: “It’s very clear in the tenancy that residents would need to be home for deliveries, and we have also told other residents we wouldn’t open doors.”
Agent replied · 26 August 2024
Dear Anastasia, Thank you for taking the time to provide your feedback. Listening to our customers is an important part of how we learn as a business. First and foremost, we never pay for a review. Never have, never will. We always encourage our customers to leave genuine feedback about their experience with us. As you’re aware, the issues you’ve had in your apartment are related to external providers. These are not a result of our management or maintenance teams. We have not received a significant number of these types of reports and do not believe this is a widespread issue across the community. All of apartments are individually metered and residents are the account holder with the provider. That relationship is strictly between the resident and the provider. We can neither call the provider on the resident’s behalf nor can we work on their equipment. Nor can we prevent or anticipate issues like these. However, when these sorts of events occur, we do our very best to ensure the customer is safe and as informed as can be. Thank you for including a snippet of our communication demonstrating the level of clarity and care we exhibit when several properties within the community lost power recently. As you know, this was due to works being done at the Tate Modern and was completely out of our control. You’ll also know that we sent a follow up communication with how to contact the utility provider to issue a complaint, because, as mentioned, we cannot do this on your behalf. When it comes to keys, the safety and security of our residents is paramount. Therefore, we have strict processes in place to make sure that keys are not released without clear consent. Regarding the large IKEA delivery you referenced, we do not and cannot accept deliveries for health and safety reasons. We happily offer package lockers for standard sized deliveries; however, in this specific instance, the package was just under 50kg and 10ft long. Residents are expected to be home for these types of deliveries. The team has been trying to get in touch with you to coordinate a time to pick up this delivery. If we don’t hear from you soon, we may have to schedule a bulky waste pick-up as we do not have storage for these types of items. As you may be aware, package theft is widespread across London and is constantly in the headlines. Unfortunately, rogue delivery drivers just throw packages into our lobbies despite our best efforts to curb this. One way residents can prevent theft is to be aware of when their packages are arriving and be able to receive the delivery. We have attempted to address most of your claims, however, there are some statements that are simply false and we won’t attempt to respond to these. By way of example, “water was not drinkable…”. If you have any further questions, please be in touch with your community team.
5/5
GoogleMarco and Zeeshan Best workers, very helpful
4/5
GoogleA brilliant complex to live in, coming into my 3rd year now. The team running the building are courteous and very helpful. To name a few, always have good interactions with Peter, Zeeshan, Kamil and Ibrahim.
5/5
GoogleWe had a great experience viewing and moving into this lovely apartment block. Big shout outs to: Zeeshan - super helpful on the front desk especially with deliveries, very friendly as well D’Ella - on initial viewing and help on moving day, made the experience lovely and seamless Fred - for being friendly each evening coming in and out
5/5
GoogleKamic, Ibrchim and Marco, done an amazing job helping us load a piano on to our van, top guy's very helpful and respectful. Thanks again from the guy's at Bourne's removals 👍🏻👍🏻 …
5/5
GoogleGreat help by marco and kamil, made the moving out process seamless and very efficient.
5/5
GoogleMarco and Zeeshan Best workers, very helpful
4/5
GoogleA brilliant complex to live in, coming into my 3rd year now. The team running the building are courteous and very helpful. To name a few, always have good interactions with Peter, Zeeshan, Kamil and Ibrahim.
5/5
GoogleZeeshan has been very helpful resolving our washing machine and parcel code issues, I like his service best.
1/5
GoogleRating only, no written review.
5/5
GoogleMarco very helpful with everything
5/5
GoogleSokol is very nice
5/5
GoogleZeeshan was amazing!! Very helpful
5/5
Googlezeeshan ,Marco and kamil were so helpful getting us moving out!
5/5
GoogleSokol maintenance sorted out the blocked toilet really quickly!
5/5
GoogleMarco, Kamil and Ibrahim are very helpful when we are on park central west. Very polite people
5/5
GoogleHad a fantastic experience with very friendly and helpful concierge staff, D’Ella and Zeeshan, aiding with my move in to the building
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Questions about Living by Lendlease
Which Living by Lendlease office has the most reviews?
London (52 New Kent Road) has the most, with 182 reviews rated 4.4 out of 5, followed by London (New Lion Way) with 67.
Where are the Living by Lendlease offices?
The three Living by Lendlease offices, by town:
- London (52 New Kent Road): 52 New Kent Road, London, SE1 6FU
- London (64 New Kent Road): 64 New Kent Road, London, SE1 6GB
- London (New Lion Way): New Lion Way, London, SE17 2GS
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