4/5
GoogleRating only, no written review.
Trusted Agent profile
Living by Lendlease estate agents in London
★★★★★
278 reviews across 3 offices and 1 platform
Living by Lendlease has three offices, all in London. Together they have 278 reviews on 1 platform, rated 4.3 out of 5 overall.
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Our offices
Living by Lendlease's three offices, most reviewed first. Each has its own page.
- Living by Lendlease London (52 New Kent Road)52 New Kent Road, SE1 6FU182 reviews · 182 on Google (4.4)2 in the last 90 days
- Living by Lendlease London (New Lion Way)New Lion Way, SE17 2GS67 reviews · 67 on Google (4.1)0 in the last 90 days
- Living by Lendlease London (64 New Kent Road)64 New Kent Road, SE1 6GB29 reviews · 29 on Google (4.2)3 in the last 90 days
Latest reviews from every Living by Lendlease office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleThe building makes cracking sound at night, especially during winter time. And the window makes noises when the sun is out in the morning. Since I’ve moved in we’ve had no hot water once in every 1-2months. Worst of all, our neighbor parties all night during the weekend and holidays, we couldn’t sleep before 4:30, sometimes not until 7am. And now every time I hear something at night I wake up immediately coz I get anxious when I hear things. The sound insulation is really bad here so you might wanna cross your fingers for not having bad neighbors before you move in. If you hate noises or having mental issues like me, don’t live here, it’s the worst apartment I’ve ever lived in in London. Really regret choosing to live in PCE.
1/5
GoogleConcierge by the name of Lopejsky was rude, unhelpful and useless. He thought that his ability to control the lift makes him superior. I want to contact his manager, if you could leave your contact I would be glad to express my concerns.
Agent replied · 13 June 2025
Dear Neri, We have very clear guidelines for deliveries into our buildings to ensure the safety and security of all residents and their visitors. Anyone visiting or making a delivery to a resident is politely asked to use the intercom system connected to the lift in order to gain access to the correct floor. Having investigated the situation that you refer to, we have a record of the incident where you were attempting to deliver to one of our residents and objected to using the intercom system as requested. Instead, you asked our team member to grant you access. This is not something that he would have been able to facilitate as it goes against the guidelines mentioned above. The individual involved is a valued member of our staff and we fully support his actions in this instance. Thank you Living by Lendlease
1/5
GoogleNo issues with living here except for the lack of hospitality and service from the reception. Most of the people at the front desk are very nice, pleasant, and happy to help. I've lived here for a while and had no issue until a recent …
Agent replied · 26 August 2024
Thank you for leaving your feedback, even though we’re naturally disappointed with the content. … More
5/5
GoogleRating only, no written review.
1/5
GoogleThis place is a mess. Since we moved into our flat in Sept-24: - the heating and hot water stopped working on at least 5 occasions - almost every other day the hot water can’t stay consistently hot - have fun taking showers - the appliances are are all low quality Grundig - they kind of work? But there’s things wrong all the time - No A/C - on a sunny day in winter the appartement becomes 30 degrees C, can’t imagine what summer will be like - The parcel area is supposed to be managed by the couriers and tenants themselves - utter rubbish. Couriers rarely leave a parcel in the right place so you’re often spending way too long searching. Why is the concierge even there? - One of the lifts is literally out of service every other week. So weird - but like most things in this place things just break down consistently and no one is bothered to put in a permanent fix
Agent replied · 12 April 2025
Dear Philippe, Thank you for taking the time to leave us a review. With regard to your comment about the heating and hot water, please do direct your complaint to E.ON who are wholly responsible for the supply. As outlined in the Residents’ Handbook, E.ON run the energy centre for the entirety of Elephant Park. This is the best way to provide sustainable heat to the site. In reviewing your work order history, we do see you reported an issue with the dishwasher, but the technician couldn’t find a problem. Grundig are a well-respected company with favourable online reviews. We chose to partner with them given their long history and track record on safety and sustainability. Should you experience another issue, please do log a maintenance request and the team can investigate the issue for you. We appreciate that the parcel room could run a little more smoothly however, despite our attempts to get the plethora of delivery drivers to leave packages in an orderly fashion, they are all independent contractors who feel no need to follow our rules. Additionally, we try to ensure that residents pick up their packages in a timely manner as not doing so leads to the congestion in the room. We’ve looked into your comment regarding the lifts and there is no report of a lift being out of service over the past 3 months. Possibly you’re referring to lifts being in ‘Priority Mode’ which is necessary to service and test them or, switched on for residents to help when moving into or out of the building. Hopefully when this occurs, good use is made of the other 2 lifts making it less of a headache when one is down. Thank you again for your feedback. The Team at PCW
2/5
GoogleHonestly, my experience at Park Central West has been a mixed bag. While the apartments look nice and the maintenance team is generally good, there are some serious downsides you should know about before signing a lease. Moving In Nightmares My move-in was a complete mess. I asked the concierge politely if they could put one of the lifts in priority mode for a few minutes so I could move my things up efficiently. They flat-out refused! I ended up having to block a lift myself causing other residents to wait, which was ridiculous. To top it off, the concierge then complained we couldn't leave boxes near the lift even though there was tons of space to walk around. Not a great first impression. Constant Utility Headaches Prepare for unreliable utilities. In the two years I've been here, we've had hot water/heating failures for a total of NINE TIMES (see attached screenshot). That's unacceptable for a modern building, especially in London! Package Retrieval is a Part-Time Job Forget quick package pickups. The mail room is chaotic, and finding your stuff feels like searching for a needle in a haystack. Getting in is a mission in itself! You need a one-time code that's often not sent. Then you have to use a machine to request it, and guess what? No internet signal near the mail room! So, you're forced to leave the building, wait for the code, and then come back. It's a total waste of time. Power Outages & Lifts The power went out for over a day once, plunging the entire building into darkness. Even the lifts were out! Imagine being on the 26th floor and having to walk all the way up the stairs. I've never experienced a power cut like that in any other flat. And even when the power is on, the lifts are a constant problem. It feels like one out of the three is always broken or in "priority mode" meaning you can't even call it. Guest Intercom Issues Trying to have guests over can be embarrassing. The intercom system to unlock the lifts for visitors often just doesn't work. So, you have to trek downstairs every time someone comes to visit. Noise Problems While the soundproofing between apartments is decent for voices, forget about peace and quiet. I’ve had repeated issues with neighbours blasting music until 4 AM. The concierge spoke to them, but when they refused to turn it off, nothing else was done, even though it's a clear contract breach! And if you face the A201 on the north side, even on a high floor (15th+), be prepared for constant traffic noise. Ambulance sirens and motorbikes sound like they're right outside your window, even with everything closed. Maintenance Team I will say, the maintenance team is pretty good and efficient for things like washing machine repairs or plumbing issues. However, be aware that many of the positive reviews you see are likely influenced by the handymen who practically insist you leave a good review and mention their name in the review. So, take the overall rating with a grain of salt. Disappointing Terrace & No Rooftop If you're dreaming of rooftop views, look elsewhere. The terrace is on the 1st floor, completely surrounded by other buildings, and permanently in the shade. It's pretty depressing. And no rooftop access at all. One Positive - North View is Nice To be fair, the north view is great, especially if you're on a higher floor. Summer Heatstroke Guaranteed Finally, brace yourself for unbearable heat in the summer. There's no AC in the apartments, and the ventilation system is useless against the heat. Expect to sweat it out for a good 2-3 weeks each year, it can get up to 29 degrees C inside. Overall Park Central West has some major flaws that make living here a real headache. While the maintenance team is a plus and the north view is nice, the constant utility issues, package problems, lift frustrations, and noise complaints make it hard to recommend. Think very carefully before choosing to live here.
Agent replied · 25 April 2025
Dear Nick Thank you for taking the time to leave us a review. Although we’re naturally disappointed with the content, we appreciate the feedback. As a team, we’re constantly working on improving our customer experience and your review has clearly provided a few key areas for us to focus on. Firstly, we apologise that your move-in experience wasn’t up to our usual standards and didn’t create the first impression that we’d have wanted. Acknowledging that this was nearly 2 years ago, we’re hopeful that this experience has subsequently improved. It is our standard procedure to do all we can to assist with the move-in experience of all our residents and this includes making the lift available to ease the process so clearly something unfortunately went awry on the day of your move-in. With regard to the disturbance caused by your neighbours in the early hours, that is certainly a violation of the lease terms and we would ask you to report these type of disturbances to our management office. For privacy reasons, we wouldn’t be able to share with you actions taken. We’re surprised that you mention street noise in apartments above the 15th floor as would expect that the triple glazing in all windows and doors in addition to the distance from the street would mitigate this. It’s not something that’s been mentioned previously. We acknowledge that sometimes the parcel room doesn’t always function quite as smoothly as it’s intended to. Unfortunately, whilst we do all we can to educate the various delivery services on making sure that packages are left in a tidy manner, we are often at the mercy of each delivery driver and service to follow direction. The situation is exacerbated by residents not always collecting their packages in a timely manner which then ends up in a backlog that is even harder to keep ordered. We are though, looking into rectifying the specific wifi issue that you’ve identified to make it easier to obtain a repeat code when required. You mention the power outage that happened in 2023 between the hours of 4pm and 10pm. Speaking to the electricity board, this was caused by a highly unusual situation, that was completely outside of our control and we’ve been advised is very unlikely to happen again. It certainly was less than ideal and we hope that residents appreciated everything that we did at the time to keep them informed and secure, including having our entire senior leadership team onsite within an hour of being alerted to the situation. Please do direct all complaints regarding the utilities to the relevant suppliers. As I think you’re aware, all of our heating and hot water is provided by E.ON via the energy centre that supplies the entirety of Elephant Park and delivers extremely high sustainability credentials. We’re delighted that you appreciate the efforts of our maintenance team. In addition we’re really pleased that on the whole you enjoy the views and the apartments. Thank you again for your feedback.
1/5
GoogleI had a very disappointing experience as a tenant of Lendlease, specifically with Marie. After finding a replacement for my tenancy agreement, the individual changed his mind the same day and opted for City Lights Points, another property under Lendlease. He promptly called to cancel his reservation and switch to the other tower. Unfortunately, this is when Marie’s attitude became quite difficult. She ignored emails, was unprofessional over the phone, and seemed unwilling to assist, potentially due to sales-related incentives. Frustrated by the lack of response, I decided myself to visit her in person. I informed her via email beforehand, which I confirmed she had read. When we met, Marie initially pretended to be unaware of the situation. When I suggested calling the individual to clarify matters together, her tone became increasingly hostile, aggressive, in front of others at the reception. To my surprise, she abruptly ended the conversation by closing the door on my face while I was still speaking. Marie needs to understand that Park Central West, East, and City Lights Point are all part of Lendlease, and all residents deserve respect, especially when they approach her politely. At 39 years old, I have never been treated so disrespectfully. While my experience with Marie was unpleasant, I must acknowledge that the team at Park Central West has always treated me with the utmost professionalism whenever I’ve visited for parcel deliveries. If you’re considering renting here, I highly recommend speaking with a different sales representative who may offer a more professional and respectful experience. Management should be made aware of such behavior, as it can impact the reputation of Lendlease, Elephant Park is a small community!
5/5
GoogleI lived here for 15 months and had an amazing experience. The team was great and Alice in particular stood out by taking care of all of our needs, fixing any issues and creating a true sense of community, she will be missed. Many thanks!
Agent replied · 10 November 2024
Hello Nathan, Thank you so much for taking the time to leave us a review. We really appreciate it and are so pleased that you enjoyed living with us. We'll be sure to pass on your compliments to Alice too. Thank you
1/5
GoogleI’ve moved-in for a month and this place is such worse experience since I moved in. The management and maintenance team didn’t service and solved my flat issues at all. I can’t use wifi according to no cable in my room from the beginning and the building didn’t respond or fixed it for me. I had to do all the stuff by myself even though it wasn’t my fault. For people who interested in this apartment, please ensure that the service and furniture/appliances in the flat are in a good condition
5/5
GoogleI spent two amazing years at City Lights Points in London, starting from the day the tower opened. The team is nothing short of exceptional, always professional and welcoming, and a special thanks to the incredible Alice for making my experience even better. Highly recommend City Lights Points!
5/5
GoogleKamil & Sokol helped us with our broken washing machine and are fantastic help.
5/5
GoogleSokol come to look the heating, dryer, oven and lights for us. It is very helpful and clear.appreciate it!
5/5
GoogleToday I called maintenance for the first time. Sokol, a highly professional specialist, came to me. Not only did he do a complex job quickly, but he also helped me figure out something that was not within his competence. It was very nice. What’s also nice is that at first he didn’t find me at home and kindly came a second time. Thank you very much, Sokol! Under the tutelage of such masters, I feel protected and carefree.
5/5
GoogleSokol did an outstanding job fixing my floor and appliance. He was professional, punctual, and highly skilled. My floor looks good as new, and my appliance is working perfectly. Sokol's attention to detail and customer service were top-notch. I couldn't be happier with the results. Highly recommended!
5/5
GoogleKamil and Sokol (from the maintenance team) are very good specialists, they fixed our problem super fast and we are very satisfied with their service. Thanks a lot!
5/5
GoogleWe moved in nearly 3 weeks ago, and have had a very good experience thus far. The concierge and management staffs have been friendly, efficient and helpful, and the parcel system is working well (the issues mentioned in some older reviews seem to have been resolved). In the couple times we've asked for maintenance assistance on minor things, we've got prompt, helpful service (most recently from Sokol). The unit and facilities are very nice, living up to our expectations from when we toured.
5/5
GoogleChristian was incredibly helpful throughout entire process. From assisting us in choosing the perfect option to guiding us through every step, he was there to address any questions or concerns we had, both before and after the move. His expertise and willingness to go above and beyond made the transition smoother and more manageable. Additionally, Zeeshan, who works at the reception, was instrumental in making us feel welcome and supported upon our arrival. He greeted us warmly and went out of his way to facilitate our move, making the transition much easier for us. Overall, we are immensely grateful for the exceptional service provided by both Christian and Zeeshan. Their professionalism and friendliness, made our relocation experience far more pleasant than we could have imagined.
2/5
GoogleApartments are great, but the current leasing/management team (esp. Marie) are a nightmare to deal with. They'll make life difficult for you, have no sympathy and use 'company policy' to defend their actions. For e.g - Unnecessarily strict about having guests stay in your apartment, reserving amenities/service lift, inflexible with tenancy extensions/swaps/other reasonable changes to tenancy agreement. The higher floor apartments also become unreasonably hot in the summers and theres no cooling capability.
5/5
GoogleHaving lived in London for two years, I've struggled to find the right accommodations until I landed at City Lights Points. Security and support are my top priorities, and City Lights Points delivers both impeccably. The staff, led by Alice and Amer, go above and beyond to ensure residents feel at home and safe. Their assistance has been invaluable, prompting me to extend my stay. If you're seeking a secure and welcoming place to live in London, look no further than City Lights Points. Highly recommended.
1/5
GoogleMy husband and I viewed a two-bedroom flat, which had been arranged through a sales representative named Marie. Unfortunately, our experience was far from pleasant. (My husband booked the visit) While the property itself seemed promising, we had some uncertainties and needed additional information. However, when we communicated our concerns to Marie, her attitude drastically changed. She became dismissive, arrogant, and incredibly unprofessional. The level of disrespect we encountered was shocking, Marie’s behaviour was not only rude but also completely uncalled for. In the end, we decided not to proceed with the rental, solely due to the poor treatment we received.
Agent replied · 23 August 2024
Thank you for taking the time to leave us a review. We’re extremely surprised to read your feedback as Marie is a valued employee who receives excellent feedback. We take complaints very seriously but since we have no record of your tour, we are finding it difficult to track down any details. Would you please contact Leo, our Community Manager, on 020 7182 9300 so that we can discuss in further detail.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Living by Lendlease
Which Living by Lendlease office has the most reviews?
London (52 New Kent Road) has the most, with 182 reviews rated 4.4 out of 5, followed by London (New Lion Way) with 67.
Where are the Living by Lendlease offices?
The three Living by Lendlease offices, by town:
- London (52 New Kent Road): 52 New Kent Road, London, SE1 6FU
- London (64 New Kent Road): 64 New Kent Road, London, SE1 6GB
- London (New Lion Way): New Lion Way, London, SE17 2GS
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