Trusted Agent profile
★★★★★
278 reviews across 3 offices and 1 platform
Living by Lendlease has three offices, all in London. Together they have 278 reviews on 1 platform, rated 4.3 out of 5 overall.
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Living by Lendlease's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI visited here and met a pleasant member of staff called Kalsoom. She was funny, friendly and warm. She showed great care and customer service. Thank you, you're a credit to the company!
Hello We're so pleased that you enjoyed your visit. Thank you for taking the time to leave us a review - we really appreciate it.
5/5
GoogleExtremely easy and professional move in process. Samuella really goes above and beyond to make sure the process of viewing the unit, answering any and all questions, applying for tenancy, and moving in is as smooth as possible. Highly recommend working with her! What a great experience!
Hi Silke, Thank you so much for taking the time to give us such a lovely review. We're delighted that you had such a positive start to your time living with us at Park Central West.
5/5
GoogleI have lived here for over a month. The property is lovely with great views. The staff is super friends and holds month events to get to know the tenants. Lastly, they are extremely prompt with all maintenance requests. I can definitely see myself living here for several years.
Thank you for taking the time to leave a review Brian. We’re delighted that you’re enjoying living with us.
5/5
GoogleVery good place to live. Amazing view and wonderful location near supermarkets, train and subway stations, several buses stop around. Staff very professional, polite, helpful and friendly. We were very well welcomed by Kalsoom Naeem, who took us on a detailed tour over the apartment and the common areas. We have just moved to London from abroad, and choosing Park Central West to live was the best thing we have ever done.
Hi Edson, We're so pleased to hear that you're enjoying living at Park Central West. Thank you for your review - we really do appreciate you taking the time to write it and will make sure that Kalsoom and the rest of the team get your great feedback.
3/5
GoogleThe apartments themselves are OK, and the staff are generally friendly and helpful, but you don't get the same services as the other nearby developments (which are cheaper). The Living By LendLease (LbyLL) website states there's a 24-hour Concierge, but they don't offer any of the services you'd expect from a Concierge. Principally, they don't accept packages for you if you're out, and instead, couriers leave things on the floor in your building entrance. (8 months ago, LbyLL said a parcel system was "coming soon", but they dropped these plans, and deliveries continue to be left unattended in the hallway.) All the previous Concierges I've experienced had a predictable and reliable service to augment the residents' lives: accepting packages, partnering with companies such as LaundryRepublic for laundry services, handing out keys to authorised people on a centrally managed list, dealing with noise complaints at 3 am, etc. You don't get this at LbyLL. Also: - The windows haven't been cleaned once, due to a problem with the access equipment. - You're only allowed one key per resident, and if you lock yourself out (the apartment doors auto-lock), then my experience is that it's not always possible to get back into your flat immediately. - Information isn't consistent, with differing information provided depending on which staff you talk to. - Processes don't feel slick and reliable, such as my long-term cleaner being refused access because she came at a different time than usual and met a different set of staff (despite giving them her name months ago). At my last flat, when I had a weekend-evening life emergency and couldn't get home to my dog for a few days, I messaged the Concierge, and, ten minutes later, a friend had a set of keys and my dog was cared for in situ. At LbyLL, I don't have any confidence of a similar outcome. I suspect that they wouldn't pick up a similar message/call until the next working day at the earliest. And even then, as they don't allow additional keys, I think they would only provide one-time access rather than allowing my friend to move in temporarily and come and go as they please. The staff try to be helpful, so I don't know if these problems are due to "head office" or if they are teething issues that will resolve once the development is more occupied. And comms have slightly improved recently (with them sending emails rather than relying on the message feature of the intercom system). But these issues make what could be a fantastic development feel much more average and overpriced. That said, the location is terrific: moments from the E&C stations and buses, and with increasing numbers of restaurants and bars opening in the area there's a good vibe. The flats are generally a reasonable size with plenty of storage and a modern finish. And everything is brand new, so you're going to be the first resident in the apartment. Just bear in mind the development was purpose-built for the rental market, so the quality is a bit hit and miss: e.g. the kitchen appliances are meh, the finish is patchy, and the flooring seems to be wood-effect rather than wood. All in all, I'm reasonably happy here; I just wish they offered a Concierge service that aligned to the prices they charge.
Hello Peter, Thank you so much for taking the time to leave us such thorough and thoughtful feedback. We really appreciate it. We are pleased to read you enjoy living in the area and that you like the size and finish of the apartments. We take great pride in our product! Your review highlights some areas for improvement and, as a team, we are keen to iron out these teething issues. The set up of the parcel room system has taken much longer than we had hoped while the tech stack is worked on, and various security reviews concluded. Our goal is to have a safe system that protects our residents’ data. We are near the end of that process and hope to launch the parcel room very soon. It’s important to know that the image you’ve shared is of the entrance at a mansion block and regardless of the parcel room being open, we won’t always be able to control a delivery person who wishes to dial anyone and hope for an open door to throw packages into the lobby. It is sadly a common problem despite our best efforts to meet with delivery companies. When it comes to keys, as we hope you can appreciate, the safety and security of our residents is our number one priority. As a result, we have processes in place to make sure that keys are not released without clear consent. The same process also, of course, allows for keys to be released with your consent. To this end, we really do want you to feel confident that, should a similar life emergency happen to you again, our team would be standing by to assist in any way possible. There are clearly some actionable items regarding the slickness of service that we will include into our ongoing training, particularly around our Concierge function. As a company we pride ourselves on the levels of service offered to our residents and it’s disappointing to hear that, on occasion, these levels are not being met. We will continue to address these when they come up again thank you again for your review. We also encourage you to meet with your Community Manager to discuss some of the finer points about living at Park Central West.
5/5
GoogleIm currently working here on some apartments and met a pleasant member of staff called Ani She was very friendly and always has a smile Ani assisted our team & I at all times which has made our work that little bit easier .She showed great care and customer service. Thank you, you're a credit to the company! Keep up the good work
5/5
GoogleRental Process was so good. I love living in Park Central West. All of the workers are very friendly. Especially Hashim, as he is always very helpful with every situation and his connection is very nice. Thanks for everything.
Hi Cem, Thank you so much for taking the time to leave us a review. We're delighted that you're enjoying living at Park Central West.
5/5
GoogleIt was the best experience I have in my all viewing. Kalsoom was super friendly, showing around and explaining anything you need to know in details, and also helpful with booking the place. The building is brand new and fresh with good environment to live. Location is good which is close to Tube and Supermarket in 1 min work.
Hi Ziqi It's great to hear that you had such a positive viewing experience and enjoy living in the area. Thank you for taking the time to leave us a review - we really appreciate it.
5/5
GoogleI'm very pleased about the members of all the maintenance staff, they are always in the right place at the right time, in special Kamil who has been always very helpful in all our needs, he has never let us down. Is no need to mention how kind he is. And a special thanks to the lovely Ani who has assisted me with all my querries with a quick and helpful response And a big thumbs up to both of them
1/5
GoogleRent is quite expensive and services could be better. Very simple things are denied to the renters, like for example copies of the keys (we can have only one). The management is not flexible enough to understand the reasons why renters would need copies. Also management admits that the limitations where not explained when showing the apartment, but were just informed after paying for deposit, what makes me feel that they didn’t act in good faith. Moreover, the procedure for key release for guests or cleaners is bureaucratic and confusing. Concierge says one thing, contract says the opposite. The building is well located, public transport connections are good. But since management is unable to listen to renters and work on issues, I wouldn’t recommend anyone to live here. That’s not the kind of customer service I’m used to, and it’s very unfortunate that I’m still bind to a twelve-month contract.
5/5
GoogleMoved in at the end of September 2021 - overall positive experience thus far. Few issues with the concierge at first but they were resolved over time. Maintenance team are spot on - we’ve had a couple of problems with the washing machine and some lights but Ibrahim and his team fixed them promptly. Ibrahim especially took the time to explain what was wrong and gave us pointers to ensure it doesn’t happen again - super well-informed and a pleasure to interact with.
Hello Saahil, Thank you so much for taking the time to leave us a review - we really appreciate it! We'll make sure that your kind words about Ibrahim and his team are passed on to him too.
5/5
GoogleAnire Omamogho helped us move into our new flat at Park Central West. She was brilliant! Very helpful, and even though we had unexpected furniture arrive early, she kindly put it into our flat. She was extremely responsive and replied to any questions we had prior to moving in. Thank you again to Anire, the process was super smooth - and we’re so happy in our new flat - everything works perfectly!
Hello Gersende Thank you so much for taking the time to leave us a review. We really appreciate it and are delighted that you had such a positive experience moving in. We'll be sure to pass on your kind words to Anire.
5/5
GoogleAnire Omamogho is a very responsive leasing agent and easy to communicate. Meanwhile, She's very responsible for every single stuff we were working on. She is one of the best leasing agents I have ever worked with. Ian
Hello Qian, Thank you so much for your review. It really means a lot to us that you took the time to write one and we'll definitely make sure that Anire gets your great feedback!
5/5
GoogleA massive thnaks to Fahim (Rental Dept) for his brilliant efforts and service provided in helping us move-in!PositiveProfessionalism
Hi Duane, Thank you so much for taking the time to leave us a review. We're delighted that you've enjoyed the start of your time living at Park Central West!
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London (52 New Kent Road) has the most, with 182 reviews rated 4.4 out of 5, followed by London (New Lion Way) with 67.
The three Living by Lendlease offices, by town:
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