Living by Lendlease reviews

★★★★★ 1/5

Google

This place is a mess. Since we moved into our flat in Sept-24: - the heating and hot water stopped working on at least 5 occasions - almost every other day the hot water can’t stay consistently hot - have fun taking showers - the appliances are are all low quality Grundig - they kind of work? But there’s things wrong all the time - No A/C - on a sunny day in winter the appartement becomes 30 degrees C, can’t imagine what summer will be like - The parcel area is supposed to be managed by the couriers and tenants themselves - utter rubbish. Couriers rarely leave a parcel in the right place so you’re often spending way too long searching. Why is the concierge even there? - One of the lifts is literally out of service every other week. So weird - but like most things in this place things just break down consistently and no one is bothered to put in a permanent fix

Philippe · 23 February 2025

★★★★★ 2/5

Google

Honestly, my experience at Park Central West has been a mixed bag. While the apartments look nice and the maintenance team is generally good, there are some serious downsides you should know about before signing a lease. Moving In Nightmares My move-in was a complete mess. I asked the concierge politely if they could put one of the lifts in priority mode for a few minutes so I could move my things up efficiently. They flat-out refused! I ended up having to block a lift myself causing other residents to wait, which was ridiculous. To top it off, the concierge then complained we couldn't leave boxes near the lift even though there was tons of space to walk around. Not a great first impression. Constant Utility Headaches Prepare for unreliable utilities. In the two years I've been here, we've had hot water/heating failures for a total of NINE TIMES (see attached screenshot). That's unacceptable for a modern building, especially in London! Package Retrieval is a Part-Time Job Forget quick package pickups. The mail room is chaotic, and finding your stuff feels like searching for a needle in a haystack. Getting in is a mission in itself! You need a one-time code that's often not sent. Then you have to use a machine to request it, and guess what? No internet signal near the mail room! So, you're forced to leave the building, wait for the code, and then come back. It's a total waste of time. Power Outages & Lifts The power went out for over a day once, plunging the entire building into darkness. Even the lifts were out! Imagine being on the 26th floor and having to walk all the way up the stairs. I've never experienced a power cut like that in any other flat. And even when the power is on, the lifts are a constant problem. It feels like one out of the three is always broken or in "priority mode" meaning you can't even call it. Guest Intercom Issues Trying to have guests over can be embarrassing. The intercom system to unlock the lifts for visitors often just doesn't work. So, you have to trek downstairs every time someone comes to visit. Noise Problems While the soundproofing between apartments is decent for voices, forget about peace and quiet. I’ve had repeated issues with neighbours blasting music until 4 AM. The concierge spoke to them, but when they refused to turn it off, nothing else was done, even though it's a clear contract breach! And if you face the A201 on the north side, even on a high floor (15th+), be prepared for constant traffic noise. Ambulance sirens and motorbikes sound like they're right outside your window, even with everything closed. Maintenance Team I will say, the maintenance team is pretty good and efficient for things like washing machine repairs or plumbing issues. However, be aware that many of the positive reviews you see are likely influenced by the handymen who practically insist you leave a good review and mention their name in the review. So, take the overall rating with a grain of salt. Disappointing Terrace & No Rooftop If you're dreaming of rooftop views, look elsewhere. The terrace is on the 1st floor, completely surrounded by other buildings, and permanently in the shade. It's pretty depressing. And no rooftop access at all. One Positive - North View is Nice To be fair, the north view is great, especially if you're on a higher floor. Summer Heatstroke Guaranteed Finally, brace yourself for unbearable heat in the summer. There's no AC in the apartments, and the ventilation system is useless against the heat. Expect to sweat it out for a good 2-3 weeks each year, it can get up to 29 degrees C inside. Overall Park Central West has some major flaws that make living here a real headache. While the maintenance team is a plus and the north view is nice, the constant utility issues, package problems, lift frustrations, and noise complaints make it hard to recommend. Think very carefully before choosing to live here.

Nick · 11 February 2025

★★★★★ 1/5

Google

Not sure whether all these positive reviews were written by Lendlease or their other tenants were lucky to have a better experience here but this place is a huge mess. First off, as soon as you move in they will no longer help with anything. Instead, they will refer you to the tenancy agreement which is extremely unfair and disadvantageous for the tenant who basically has no rights to demand any reasonable minimum quality standards from the landlord. That agreement by the way is never negotiated. Take or leave it. I had experienced multiple hot and cold water and heat supply disruptions during my tenancy (that happened on an upsettingly regular basis including during cold months), electricity outage (this combined with lack of supply of any (!) water including cold). All of these issues were never addressed by them - they would redirect you to utility providers which Lendlease chose themselves and which according to tenancy agreement the tenant does not have the right to change. Power outage/ lack of heating happened at least 6 times a year and it normally takes a day or two to get this sorted as it often happens over the weekend. Their support line will obviously not be available for any calls. The team was absolutely useless, these are just a few requests they haven’t been able to accommodate. I needed an extra key for the cleaner and never got one. I asked to help with letting IKEA delivery into my flat when I was out - they didn’t (I’m not sure what the reception is there for). If you wish to change something in the flat they will not agree to remove furniture (I wanted to buy a sofa bed instead of a sofa and could not do so). The fire alarm would go off if you open bathroom door after shower and they never fixed it. Windows cleaning was too irregular - especially given the area is still under development and the dust is everywhere. There were multiple closures of residents lounge areas for private events so I assume it’s a separate revenue stream. Packages get stolen quite often because cameras are not installed in the lift area. It took them over a month to fix intercom system in my building and we all had to head downstairs to collect deliveroo orders. Water was not drinkable and filters are not installed. The place is unreasonably overpriced and the tenant has to buy everything when she moves in - only the most basic furniture and two branded water glasses will be provided. A few examples of emails just to read the tone: 1. When the electricity outage happened: “Restoration Timeline: While we cannot provide an exact timeline for when power will be restored, please know that dedicated crews are already on the ground, working tirelessly to resolve the situation. * Communication Updates: We are committed to keeping you informed throughout this process. We will provide regular updates via email to ensure you have the latest information regarding the restoration progress. Please note that our phone lines are down at this current time. * Emergency Preparedness: In the meantime, we recommend taking necessary precautions to ensure your safety during the outage. Please make sure to: * Keep emergency lights and torches handy. * Unplug sensitive electronic devices to prevent damage when power is restored. * Avoid opening your refrigerator or freezer unnecessarily to maintain food safety. * Check on your neighbours, especially those who may need assistance during this time. * Please do not use candles.” 2. When they refused to help with IKEA delivery: “It’s very clear in the tenancy that residents would need to be home for deliveries, and we have also told other residents we wouldn’t open doors.”

Анастасия · 19 October 2023

★★★★★ 1/5

Google

I had a very disappointing experience as a tenant of Lendlease, specifically with Marie. After finding a replacement for my tenancy agreement, the individual changed his mind the same day and opted for City Lights Points, another property under Lendlease. He promptly called to cancel his reservation and switch to the other tower. Unfortunately, this is when Marie’s attitude became quite difficult. She ignored emails, was unprofessional over the phone, and seemed unwilling to assist, potentially due to sales-related incentives. Frustrated by the lack of response, I decided myself to visit her in person. I informed her via email beforehand, which I confirmed she had read. When we met, Marie initially pretended to be unaware of the situation. When I suggested calling the individual to clarify matters together, her tone became increasingly hostile, aggressive, in front of others at the reception. To my surprise, she abruptly ended the conversation by closing the door on my face while I was still speaking. Marie needs to understand that Park Central West, East, and City Lights Point are all part of Lendlease, and all residents deserve respect, especially when they approach her politely. At 39 years old, I have never been treated so disrespectfully. While my experience with Marie was unpleasant, I must acknowledge that the team at Park Central West has always treated me with the utmost professionalism whenever I’ve visited for parcel deliveries. If you’re considering renting here, I highly recommend speaking with a different sales representative who may offer a more professional and respectful experience. Management should be made aware of such behavior, as it can impact the reputation of Lendlease, Elephant Park is a small community!

Mattia · 25 December 2024

★★★★★ 5/5

Google

After living in north of UK for over 50 years, we moved into PCW at the weekend. The initial process to obtain the tenancy was longish but that’s because we have a corporate agreement for work purposes. We are actually happy that Living by Lendlease make all these extra checks for peace of mind! The move itself was smooth. Ani and Farim were incredibly professional, helpful and courteous throughout the process and I was delighted to receive some welcome gifts from the team earlier. It’s early days as we’ve only been in two days but as a family we are a absolutely loving it. The apartment is just perfect. The amenities are incredible and the area has so much to explore: I would highly recommend anyone to live here.

Sara · 16 June 2022

★★★★★ 5/5

Google

Moved in at the end of September 2021 - overall positive experience thus far. Few issues with the concierge at first but they were resolved over time. Maintenance team are spot on - we’ve had a couple of problems with the washing machine and some lights but Ibrahim and his team fixed them promptly. Ibrahim especially took the time to explain what was wrong and gave us pointers to ensure it doesn’t happen again - super well-informed and a pleasure to interact with.

Saahil · 16 June 2022

★★★★★ 1/5

Google

Management does little to listen or solve residents issues or questions. Common areas such as the gym are not well maintained, for example equipment being broken for several months and managemnt lying about it being adjusted. Maintenance takes lots of time so hopefully your washing machine will not break down. Neighbourhood is very noisy.

S · 25 July 2025

★★★★★ 3/5

Google

Amazing staff, great apartment and super well located. Special shout out to Samuella, Hashim and Kalsoom for the excellent service when I signed up! However, be aware that once you're a resident, customer service deteriorates pretty quickly. The building is not well prepared for emergency situations or things such as temporary power outages, especially if you're on a higher floor.

Tsepo · 19 October 2023

★★★★★ 5/5

Google

I had an incredibly complex application and Samuella was wonderful and very helpful. She really took the time and made sure to help us as much as she could, making this complex situation incredibly easy and manageable. I really can’t thank her enough for a job well done. The whole management team was so kind and helpful and I truly can’t recommend them enough!

Flora · 24 August 2022

★★★★★ 1/5

Google

My husband and I viewed a two-bedroom flat, which had been arranged through a sales representative named Marie. Unfortunately, our experience was far from pleasant. (My husband booked the visit) While the property itself seemed promising, we had some uncertainties and needed additional information. However, when we communicated our concerns to Marie, her attitude drastically changed. She became dismissive, arrogant, and incredibly unprofessional. The level of disrespect we encountered was shocking, Marie’s behaviour was not only rude but also completely uncalled for. In the end, we decided not to proceed with the rental, solely due to the poor treatment we received.

Jade · 16 August 2024

★★★★★ 5/5

Google

It was the best experience I have in my all viewing. Kalsoom was super friendly, showing around and explaining anything you need to know in details, and also helpful with booking the place. The building is brand new and fresh with good environment to live. Location is good which is close to Tube and Supermarket in 1 min work.

Ziqi · 16 June 2022

★★★★★ 2/5

Google

The stars are for the property itself only. Whilst the apartments are nice, they now sit slightly above what equivalent properties in blocks around Elephant Park are going for. Combined with no AC and being well insulated - it's a nigthmare in the summer months. However, what really lets this place down is the total lack of management. In re-negotiating our lease after an initial smooth run in our first year we have experienced massive delays in getting the new lease due to a complete disorganisation, lack of communication and delays on the sides of Lendlease and Homelet. Emails missed/ignored, Lendlease asking one tenant about another tenant whilst taking them off CC, Lendlease waiting over a week each time to contact us before advising of whats needed. As a result, we've had to pay massive out-of-lease increases for two months due to delays with the lease. Not to mention issues with lack of security, heat/hot water being turned off almost monthly, massive delays in getting anything fixed in apartment, requests for assistance ignored, front doors not working for months on end (meaning residents had to walk around to the back of the building to get in and having to come downstairs to let guests in each time) - combined with facilities like the Terrace that sit pretty sub-par when compared to other blocks in the area, I would warn people to stay away and choose one of the MANY better options in the area.

Jaysil · 24 August 2025

★★★★★ 5/5

Google

We recently moved to Park Central West a month ago and so far the experience has been really good. Samuella was extremely helpful, thorough and a true professional right from setting up the viewing process to handling the moving in, ensuring as smooth a process as possible. Would definitely recommend for anyone looking to move in this area.

Prahlad · 16 June 2022

★★★★★ 1/5

Google

Absolutely disgusting experience. If I could give 0 stars I would. If you value your time, money, and sanity, stay as far away from this company as possible. What they’ve done to us is not just unprofessional, it’s borderline fraudulent. What was meant to be a milestone and huge experience for us, moving across the world to London turned into a nightmare. We were shown a specific apartment, confirmed we wanted that exact unit, and were sent a floor plan that matched. What we got on move-in day was a completely different flat, different layout, reversed kitchen, balcony on the opposite side, and even the door in the wrong place. When we raised this, their response? Gaslight us. Grace literally admitted the email they sent was unclear but still claimed it was our fault. Then she said it’s “company policy” to send floor plans that don’t actually reflect the units. I cannot stress this enough: they sent us false documentation and used “policy” as the excuse. Julian, who supposedly described the new unit “verbally” (he didn’t), was nowhere to be found during all this. O’Shea? Equally useless. We’ve asked repeatedly for escalation, for a senior manager, for someone competent, no one has taken responsibility. Our complaints have been ignored, meetings missed, timelines broken, and all communication from them is either delayed or deliberately vague. They offered us a “solution”: a lower-floor unit, four weeks later than agreed, with zero compensation and the expectation that we’d move everything again, at our own cost. The audacity is mind-blowing. This company treats tenants like we’re disposable. They lie, deflect, and hide behind fake procedures to cover up mistakes. I wouldn’t wish this experience on anyone. If you’re even considering renting with them, don’t. You’ll regret it. Julian, Grace, O’Shea, this is your legacy. Incompetence, arrogance, and pure disrespect.

Nicole · 20 July 2025

★★★★★ 5/5

Google

Ani and Wasim were fantastic throughout the entire moving process. Both were very friendly, helpful and made the whole process feel seamless. The location itself is great - a 3/4 minute walk to the tube and supermarket next door. We'd recommend to anybody looking to move to the area!! - Alex & Chelsie

Alex · 16 June 2022

★★★★★ 5/5

Google

My experience at Park Central West has been amazing from day one. The star of the reception, Bright, quite literally saved me on my move-in day. Ever since, he's been a source of great stability in Elephant & Castle: providing a sense of security and comfort for the broader community. The maintenance team, especially Ibrahim, is reliable and always there to help. Can’t recommend Ibrahim and Bright enough.

Martin · 19 October 2023

★★★★★ 5/5

Google

Samuella was absolutely incredible. She went beyond imaginable to make this work for us and we’ve now happily moved into our new apartment. Really want to highlight how helpful and nice Samuella has been to us. 🤩 …

Michelangelo · 16 June 2023

★★★★★ 1/5

Google

Rent is quite expensive and services could be better. Very simple things are denied to the renters, like for example copies of the keys (we can have only one). The management is not flexible enough to understand the reasons why renters would need copies. Also management admits that the limitations where not explained when showing the apartment, but were just informed after paying for deposit, what makes me feel that they didn’t act in good faith. Moreover, the procedure for key release for guests or cleaners is bureaucratic and confusing. Concierge says one thing, contract says the opposite. The building is well located, public transport connections are good. But since management is unable to listen to renters and work on issues, I wouldn’t recommend anyone to live here. That’s not the kind of customer service I’m used to, and it’s very unfortunate that I’m still bind to a twelve-month contract.

Felype · 16 June 2022

★★★★★ 1/5

Google

So ive lived here for 2 years almost. When we got here it was lovely, clean apartments, nice quiet area. In the last year it has gone dramatically downhill. The local estate uses the park more than the residents, leading to it being a drug den after dark. There have been several stabbings in the park this year, some even during daytime! ( of which the developer hasnt even communicated to us to assure us of our safety) But by far the biggest failure of this development is ventillation. Not of the apartment, but of all the restaurants theyve placed in around the park. They all vent frying oil smells from 9-5 straight through vents in the middle of the park. So now i come home, after a long day, only to not be able to open my windows! We will be leaving as soon as our tenancy is up.

Josh · 19 September 2023

★★★★★ 5/5

Google

I live in elephant park since last June and truly couldn’t be happier with the services and help from Kamil who always around when he’s needed with positive attitude and smile 😊. Thank you Kamil for your hard work and helping our community.

Iryna · 16 June 2022

★★★★★ 5/5

Google

Anire Omamogho is a very responsive leasing agent and easy to communicate. Meanwhile, She's very responsible for every single stuff we were working on. She is one of the best leasing agents I have ever worked with. Ian

Ian · 10 November 2022

★★★★★ 5/5

Google

Rental Process was so good. I love living in Park Central West. All of the workers are very friendly. Especially Hashim, as he is always very helpful with every situation and his connection is very nice. Thanks for everything.

Cem · 16 June 2022

★★★★★ 5/5

Google

We have had a great year living at New Cooper Point, and have loved the view and amenities of the building. The concierge and reception staff have been fantastic, particularly Zeeshan, who went out of his way to organise parking for us last minute and was incredibly professional and helpful! We will very much miss living here.

Tara · 19 September 2023

★★★★★ 5/5

Google

Anire Omamogho is a very responsive leasing agent and easy to communicate. Meanwhile, She's very responsible for every single stuff we were working on. She is one of the best leasing agents I have ever worked with. Ian

Qian · 16 June 2022