Trusted Agent profile · London
★★★★★
174 reviews across 1 platform
52 New Kent Road, London, SE1 6FU
Living by Lendlease's office in London, at 52 New Kent Road, is rated 4.3 out of 5 across 174 reviews on 1 platform, including 174 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFahim Munayem is the best leasing agent I have ever met, he was very responsive when I needed to find an apartment and found a property that I was very happy with in a very short time. During the six months I lived in park central west, he was always quick and helpful whenever I had a problem.
5/5
GoogleI had a really enjoyable tour with Samuella. She made me completely comfortable and at ease. Samuella is a great asset to the team!
Hello Thank you for taking the time to leave us a review. We're so pleased to hear that you enjoyed your tour with Samuella and will make sure that we pass on your great compliment to her.
5/5
Googlei very appreciate that Sammy is so patient and always try to solve our problems on time , she is so nice!
Hello, Thank you so much for taking the time to leave us a review. We really do appreciate it and will make sure that we pass your kind words on to Sammy.
3/5
GoogleThe apartments themselves are OK, and the staff are generally friendly and helpful, but you don't get the same services as the other nearby developments (which are cheaper). The Living By LendLease (LbyLL) website states there's a 24-hour Concierge, but they don't offer any of the services you'd expect from a Concierge. Principally, they don't accept packages for you if you're out, and instead, couriers leave things on the floor in your building entrance. (8 months ago, LbyLL said a parcel system was "coming soon", but they dropped these plans, and deliveries continue to be left unattended in the hallway.) All the previous Concierges I've experienced had a predictable and reliable service to augment the residents' lives: accepting packages, partnering with companies such as LaundryRepublic for laundry services, handing out keys to authorised people on a centrally managed list, dealing with noise complaints at 3 am, etc. You don't get this at LbyLL. Also: - The windows haven't been cleaned once, due to a problem with the access equipment. - You're only allowed one key per resident, and if you lock yourself out (the apartment doors auto-lock), then my experience is that it's not always possible to get back into your flat immediately. - Information isn't consistent, with differing information provided depending on which staff you talk to. - Processes don't feel slick and reliable, such as my long-term cleaner being refused access because she came at a different time than usual and met a different set of staff (despite giving them her name months ago). At my last flat, when I had a weekend-evening life emergency and couldn't get home to my dog for a few days, I messaged the Concierge, and, ten minutes later, a friend had a set of keys and my dog was cared for in situ. At LbyLL, I don't have any confidence of a similar outcome. I suspect that they wouldn't pick up a similar message/call until the next working day at the earliest. And even then, as they don't allow additional keys, I think they would only provide one-time access rather than allowing my friend to move in temporarily and come and go as they please. The staff try to be helpful, so I don't know if these problems are due to "head office" or if they are teething issues that will resolve once the development is more occupied. And comms have slightly improved recently (with them sending emails rather than relying on the message feature of the intercom system). But these issues make what could be a fantastic development feel much more average and overpriced. That said, the location is terrific: moments from the E&C stations and buses, and with increasing numbers of restaurants and bars opening in the area there's a good vibe. The flats are generally a reasonable size with plenty of storage and a modern finish. And everything is brand new, so you're going to be the first resident in the apartment. Just bear in mind the development was purpose-built for the rental market, so the quality is a bit hit and miss: e.g. the kitchen appliances are meh, the finish is patchy, and the flooring seems to be wood-effect rather than wood. All in all, I'm reasonably happy here; I just wish they offered a Concierge service that aligned to the prices they charge.
Hello Peter, Thank you so much for taking the time to leave us such thorough and thoughtful feedback. We really appreciate it. We are pleased to read you enjoy living in the area and that you like the size and finish of the apartments. We take great pride in our product! Your review highlights some areas for improvement and, as a team, we are keen to iron out these teething issues. The set up of the parcel room system has taken much longer than we had hoped while the tech stack is worked on, and various security reviews concluded. Our goal is to have a safe system that protects our residents’ data. We are near the end of that process and hope to launch the parcel room very soon. It’s important to know that the image you’ve shared is of the entrance at a mansion block and regardless of the parcel room being open, we won’t always be able to control a delivery person who wishes to dial anyone and hope for an open door to throw packages into the lobby. It is sadly a common problem despite our best efforts to meet with delivery companies. When it comes to keys, as we hope you can appreciate, the safety and security of our residents is our number one priority. As a result, we have processes in place to make sure that keys are not released without clear consent. The same process also, of course, allows for keys to be released with your consent. To this end, we really do want you to feel confident that, should a similar life emergency happen to you again, our team would be standing by to assist in any way possible. There are clearly some actionable items regarding the slickness of service that we will include into our ongoing training, particularly around our Concierge function. As a company we pride ourselves on the levels of service offered to our residents and it’s disappointing to hear that, on occasion, these levels are not being met. We will continue to address these when they come up again thank you again for your review. We also encourage you to meet with your Community Manager to discuss some of the finer points about living at Park Central West.
5/5
GoogleChristian was incredibly helpful throughout entire process. From assisting us in choosing the perfect option to guiding us through every step, he was there to address any questions or concerns we had, both before and after the move. His …
5/5
GoogleIt's so niceee to live in this new building！The furnitures and supplies are super good～And the manager Samuella is so nice，she helped me a lot for finding this good home😊 …
Hi Yingzhu, Thank you so much for taking the time to leave us a review. We really appreciate it and are so pleased that you're enjoying living at Park Central West.
5/5
GoogleSokol is definitely the expert for building maintenance, I thought the toilet issue gonna take a whole day, remove the wall etc. however, I just reported in midnight, then Sokol came in the morning, this gentleman is very efficient, polite and professional, fixed the problem within one hour, saved my day.
5/5
GoogleBig shout out to Hashim and Fahim for creating such a warm welcoming environment at Park Central West! Thank you for making my stay so comfortable. Would highly recommend.
Hello Esha, Thank you so much for taking the time to leave us a review. We appreciate it and are really pleased that you're enjoying the atmosphere at Park Central West.
5/5
GoogleFahim is a very nice and kind agent. He answered every question with a lot patience, and help us move in smoothly. We had a great experience.😄 …
Hi Zhang, Thank you so much for taking the time to leave us a review. We're so pleased that you enjoyed moving into Park Central West and will make sure that we pass your kind words on to Fahim.
5/5
GoogleSpecial thanks to Anire Omamogho for helping me through the tenancy setup. She is a very professional and friendly agent, it was a great pleasure working with her.
Hi Mael, Thank you so much for your positive review. We really appreciate you taking the time to write it and will make sure that we pass on your positive comments to Anire.
5/5
GoogleAsk for Anire Omamogho! Anire is exceptionally helpful, friendly and efficient, and after my long and frustrating search for an apartment, Ani was a breath of fresh air. Everything took 3 days - from viewings, to referencing and applications, to the signed lease, it all went perfectly! Thank you
5/5
GoogleThe maintenance team is amazing . Sokol and Kiamic help me to fix our kitchen and toilet . They come really fast and professional and give me a call before it. That is so helpful. Amazing job and they save my day🫡🫡 …
5/5
GoogleVery good place to live. Amazing view and wonderful location near supermarkets, train and subway stations, several buses stop around. Staff very professional, polite, helpful and friendly. We were very well welcomed by Kalsoom Naeem, who took us on a detailed tour over the apartment and the common areas. We have just moved to London from abroad, and choosing Park Central West to live was the best thing we have ever done.
Hi Edson, We're so pleased to hear that you're enjoying living at Park Central West. Thank you for your review - we really do appreciate you taking the time to write it and will make sure that Kalsoom and the rest of the team get your great feedback.
5/5
GoogleAnire Omamogho helped us move into our new flat at Park Central West. She was brilliant! Very helpful, and even though we had unexpected furniture arrive early, she kindly put it into our flat. She was extremely responsive and replied to any questions we had prior to moving in. Thank you again to Anire, the process was super smooth - and we’re so happy in our new flat - everything works perfectly!
Hello Gersende Thank you so much for taking the time to leave us a review. We really appreciate it and are delighted that you had such a positive experience moving in. We'll be sure to pass on your kind words to Anire.
5/5
GoogleI have recently moved in my apartment at Park Central West. As an agent, Samuella helped me in each stage of my renting process as much as she could! She is always very friendly, helpful and very easy to communicate. She tried to answer all my questions and did her best to make this process go more smoothly. Thanks for everyting.
Hello Thank you so much for taking the time to write us a review - we really appreciate it. We're so pleased that Samuella was able to help smooth the way during the application process and really hope you enjoy your time living at Park Central West.
5/5
GoogleAni is very patient and polite! From the beginning of the viewing to the check-in process, she helped me a lot!
Hi Kai, Thank you for your review - we really appreciate it and are delighted that you found Ani to be so helpful.
5/5
GoogleThe flats are beautifully designed, modern, and well-equipped. Marco and Kamil were incredibly welcoming, assisting us with the numerous boxes during our move. Marie and the administrative team were professional and greatly facilitated the administrative process for us.
5/5
GoogleThe maintenance team, especially Kamil and Sokol, were particularly professional, fast, and kind in helping me sort out a problem with my sink :) Many thanks!!!
4/5
GoogleSokol from maintenance is really great. I wish there was air conditioner or at least comfort cooling for the price we're paying here. It would also be great if the Parcelroom was sorted out better.
4/5
GoogleSokol in the maintenance team gets 5 stars. Always does what he can asap to help residents out when things go wrong. He’s just come to sort my flooring and fixed a door whilst here too - both excellent jobs! The place loses a star as the parcel room is usually a pain and on weekends the concierge security are not often all that helpful. If I had an issue I’d always avoid if I can until Monday…even for the most basic of questions.
5/5
GoogleToday I called maintenance for the first time. Sokol, a highly professional specialist, came to me. Not only did he do a complex job quickly, but he also helped me figure out something that was not within his competence. It was very nice. What’s also nice is that at first he didn’t find me at home and kindly came a second time. Thank you very much, Sokol! Under the tutelage of such masters, I feel protected and carefree.
5/5
GoogleI live in Maurice House and the apartment is amazing, everything is just great! Besides, I would like to thank Fahim Munayem for helping us with the moving in stuff. It really helped us a lot.
5/5
GoogleThe staff were very professional and helpful. Showed us where to park and what building we needed access. Marco and Kamil were especial helpful and assisted us with our delivery. Great service.
5/5
GoogleI encountered a problem with the key not giving me access to my room, and it was quickly solved by Ibrahim and Sokol. From the minute they were called in, until they fixed the problem and left; that took them at most 10 minutes. Thank you for an amazing service!
Hello Yusuf, Thank you for taking the time to leave us a review - we really appreciate it and will make sure to pass on your thanks to Sokol and Ibrahim.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Living by Lendlease's London office has 174 reviews across 1 platform: 174 on Google.
Living by Lendlease London is rated 4.3 out of 5 across all 174 reviews, and 4.3 out of 5 on Google from 174 reviews.
Living by Lendlease London, 52 New Kent Road, London, SE1 6FU.
