Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleGood location and transport links, but badly let down by indifferent management.
There are ongoing problems with smoking, noise, drugs and resident safety, and management responses are passive, dismissive and ineffective. You would expect issues to be addressed and resolved at this price point.
Issues continue even after police involvement, which makes the lack of effective management response even more concerning.
The management reply to this review reflects the wider pattern which you can also see in other reviews: distancing themselves from problems rather than resolving them.
I expected a better standard of management and a calmer, safer living environment for the money. I would not regard these apartments as a serious option for anyone looking for somewhere secure and calm enough to support a professional life.
Ollie · 13 April 2026
Agent replied · 17 April 2026
Thank you for sharing your feedback and for highlighting the positives about the location and amenities. We’d like to note that any unofficial resident groups are not managed or endorsed by our team.
While we cannot oversee conversations in private groups, we encourage residents to use official communication channels for any concerns. This helps ensure issues are addressed appropriately and in line with building policies.
★★★★★ 1/5
GoogleNot sure whether all these positive reviews were written by Lendlease or their other tenants were lucky to have a better experience here but this place is a huge mess.
First off, as soon as you move in they will no longer help with anything. Instead, they will refer you to the tenancy agreement which is extremely unfair and disadvantageous for the tenant who basically has no rights to demand any reasonable minimum quality standards from the landlord. That agreement by the way is never negotiated. Take or leave it.
I had experienced multiple hot and cold water and heat supply disruptions during my tenancy (that happened on an upsettingly regular basis including during cold months), electricity outage (this combined with lack of supply of any (!) water including cold). All of these issues were never addressed by them - they would redirect you to utility providers which Lendlease chose themselves and which according to tenancy agreement the tenant does not have the right to change. Power outage/ lack of heating happened at least 6 times a year and it normally takes a day or two to get this sorted as it often happens over the weekend. Their support line will obviously not be available for any calls.
The team was absolutely useless, these are just a few requests they haven’t been able to accommodate. I needed an extra key for the cleaner and never got one. I asked to help with letting IKEA delivery into my flat when I was out - they didn’t (I’m not sure what the reception is there for). If you wish to change something in the flat they will not agree to remove furniture (I wanted to buy a sofa bed instead of a sofa and could not do so). The fire alarm would go off if you open bathroom door after shower and they never fixed it.
Windows cleaning was too irregular - especially given the area is still under development and the dust is everywhere. There were multiple closures of residents lounge areas for private events so I assume it’s a separate revenue stream. Packages get stolen quite often because cameras are not installed in the lift area. It took them over a month to fix intercom system in my building and we all had to head downstairs to collect deliveroo orders. Water was not drinkable and filters are not installed.
The place is unreasonably overpriced and the tenant has to buy everything when she moves in - only the most basic furniture and two branded water glasses will be provided.
A few examples of emails just to read the tone:
1. When the electricity outage happened:
“Restoration Timeline: While we cannot provide an exact timeline for when power will be restored, please know that dedicated crews are already on the ground, working tirelessly to resolve the situation.
* Communication Updates: We are committed to keeping you informed throughout this process. We will provide regular updates via email to ensure you have the latest information regarding the restoration progress. Please note that our phone lines are down at this current time.
* Emergency Preparedness: In the meantime, we recommend taking necessary precautions to ensure your safety during the outage. Please make sure to:
* Keep emergency lights and torches handy.
* Unplug sensitive electronic devices to prevent damage when power is restored.
* Avoid opening your refrigerator or freezer unnecessarily to maintain food safety.
* Check on your neighbours, especially those who may need assistance during this time.
* Please do not use candles.”
2. When they refused to help with IKEA delivery:
“It’s very clear in the tenancy that residents would need to be home for deliveries, and we have also told other residents we wouldn’t open doors.”
Анастасия · 31 October 2023
Agent replied · 26 August 2024
Dear Anastasia,
Thank you for taking the time to provide your feedback. Listening to our customers is an important part of how we learn as a business.
First and foremost, we never pay for a review. Never have, never will. We always encourage our customers to leave genuine feedback about their experience with us.
As you’re aware, the issues you’ve had in your apartment are related to external providers. These are not a result of our management or maintenance teams. We have not received a significant number of these types of reports and do not believe this is a widespread issue across the community. All of apartments are individually metered and residents are the account holder with the provider. That relationship is strictly between the resident and the provider. We can neither call the provider on the resident’s behalf nor can we work on their equipment. Nor can we prevent or anticipate issues like these.
However, when these sorts of events occur, we do our very best to ensure the customer is safe and as informed as can be. Thank you for including a snippet of our communication demonstrating the level of clarity and care we exhibit when several properties within the community lost power recently. As you know, this was due to works being done at the Tate Modern and was completely out of our control. You’ll also know that we sent a follow up communication with how to contact the utility provider to issue a complaint, because, as mentioned, we cannot do this on your behalf.
When it comes to keys, the safety and security of our residents is paramount. Therefore, we have strict processes in place to make sure that keys are not released without clear consent.
Regarding the large IKEA delivery you referenced, we do not and cannot accept deliveries for health and safety reasons. We happily offer package lockers for standard sized deliveries; however, in this specific instance, the package was just under 50kg and 10ft long. Residents are expected to be home for these types of deliveries. The team has been trying to get in touch with you to coordinate a time to pick up this delivery. If we don’t hear from you soon, we may have to schedule a bulky waste pick-up as we do not have storage for these types of items.
As you may be aware, package theft is widespread across London and is constantly in the headlines. Unfortunately, rogue delivery drivers just throw packages into our lobbies despite our best efforts to curb this. One way residents can prevent theft is to be aware of when their packages are arriving and be able to receive the delivery.
We have attempted to address most of your claims, however, there are some statements that are simply false and we won’t attempt to respond to these. By way of example, “water was not drinkable…”.
If you have any further questions, please be in touch with your community team.
★★★★★ 5/5
GoogleI absolutely love it here. I've been living here with my partner for a year and a half now, and earlier this year extended our lease for an extra 2 years, as we loved it so much. The staff are excellent, really go to efforts to create a lovely atmosphere, and are always very helpful whenever I have any enquiries. Our leasing associate Mandy has always been extremely helpful and lovely whenever we've needed anything. Isabel from the front desk team is also always super friendly, helpful, and accommodating!
They've done an amazing job of building a community here. We've made lots of friends within our block through social events that have been organised by the staff. There's also an excellent gym and communal lounge areas which I use daily; they have excellent facilities, and are always pristine! The flat itself is also excellent! Could not recommend Park Central East more! Thank you to all of the team for making our living experience so great! 💙
Archie · 27 August 2023
Agent replied · 26 August 2024
Hello Archie,
Thank you so much for taking the time to leave us a review - we really appreciate it and are absolutely delighted that you enjoy living at Park Central East so much.
Thanks again.
★★★★★ 5/5
GooglePark Central East is a hidden gem boasting a welcoming community, excellent facilities, and pristine tidiness. The residents foster a warm and friendly atmosphere, creating a sense of belonging. The top-notch amenities, including a well-maintained gym, enhance the overall living experience. The immaculate surroundings, characterized by landscaped gardens and well-kept common areas, add to the appeal of the place. The standout feature is the exceptional concierge staff, particularly Isabel, whose dedication and friendliness make interactions a delight. Park Central East is a perfect choice for those seeking a comfortable and inviting home in a well-managed and well-cared-for environment.
Rocco · 27 August 2023
Agent replied · 26 August 2024
Hello Rocco,
Thank you so much for taking the time to leave us a review - we really appreciate it. We're delighted that you're enjoying Park Central East and will make sure that we pass on your kind words to Isabel and the rest of the team.
★★★★★ 1/5
GoogleConcierge by the name of Lopejsky was rude, unhelpful and useless. He thought that his ability to control the lift makes him superior. I want to contact his manager, if you could leave your contact I would be glad to express my concerns.
Neri · 19 April 2025
Agent replied · 13 June 2025
Dear Neri,
We have very clear guidelines for deliveries into our buildings to ensure the safety and security of all residents and their visitors. Anyone visiting or making a delivery to a resident is politely asked to use the intercom system connected to the lift in order to gain access to the correct floor.
Having investigated the situation that you refer to, we have a record of the incident where you were attempting to deliver to one of our residents and objected to using the intercom system as requested. Instead, you asked our team member to grant you access. This is not something that he would have been able to facilitate as it goes against the guidelines mentioned above.
The individual involved is a valued member of our staff and we fully support his actions in this instance.
Thank you
Living by Lendlease
★★★★★ 5/5
GoogleThe management at Park Central East really tries to promote a community in the building by promoting monthly events with the tenants. This month we had Cheese and wine, national pet day and a quiz. My partner and I made friends easily and get to hang out with our neighbours. Mandy was absolutely extraordinary helping us from the beginning and explaining the type of tenants they were looking for and that we would fit perfectly well. Great gym, nice communal areas, buckle storage with cctv camera. We feel safe and welcomed.
José · 27 August 2022
Agent replied · 26 August 2024
Hello Jose,
Thank you so much for taking the time to leave us such a great review. We really appreciate it. We're delighted to hear that you're enjoying living in Park Central East and it's good to know that you're also enjoying our events. We'll make sure that we pass on your review to Mandy too. Thank you.
★★★★★ 5/5
GoogleHad a nice year living here. Most workers are friendly and willing to help. Especially Yorman and Ionut, they even helped me to drop the trash on the day I moved out. They are the best! And for other days, the maintenance team usually responds in one day, that’s rare in London.
And also our agent Lon, always be patient and willing to answer any questions!
And
Miranda · 27 August 2023
Agent replied · 26 August 2024
Hello Miranda,
Thank you so much for taking the time to leave us a review - we really appreciate it and are delighted that you've enjoyed your time living with us.
★★★★★ 4/5
GooglePark Central East is a comfortable and pleasant place to live. The amenities speak for themselves so I want to shift focus to what makes this place truly stand out...the staff. In particular, the staff that sit at the front desk make this …
Nicole · 17 April 2024
Agent replied · 26 August 2024
Hi Nicole,
Thank you so much for taking the time to leave us a review - we really appreciate it and will make sure that we pass on your very kind compliment to Isabel and the rest of the team.
Thanks again.
★★★★★ 5/5
GoogleMy stay at Park Central East has been fabulous. The staff is pleasant and I specially want to thank Isabel for always being there to help and support. She goes above and beyond her duties to make our stay comfortable and genuinely cares for the residents. It's a pleasure to have her around.
Tina · 27 August 2023
Agent replied · 26 August 2024
Dear Tina,
Thank you so much for taking the time to leave us a review. We really appreciate it and will make sure that your kind words are passed on to Isabel and the rest of the team. Thank you.
★★★★★ 5/5
GoogleThe staff at Park Central East are excellent! They are the friendliest concierge and management team I have ever had. There is a sense of happiness and good energy that flows through the entire team. They are always happy to help and make life just that little bit easier, all while doing it with smiles on their faces.PositiveQuality, Professionalism, Value
Jack · 27 August 2022
Agent replied · 26 August 2024
Hello
Thanks so much for taking the time to leave us a review. We're so happy that you're enjoying living with us.
★★★★★ 5/5
GoogleMy stay at Park Central East has been fabulous and it would not have been possible without the help of the wonderful Mandy Bath. She arranged for the apartment viewing in a space of half an hour. She explained everytjing to me and the entire process of renting was fully transparent. The other staff working here are also very courteous and efficient. Issues can be raised on an online residents portal and they get addressed swiftly. In case any action is required by the resident, the communication is done timely. I love staying here! While the connectivity to public transport is awesome, the place feels like home.
Tina · 27 August 2023
★★★★★ 5/5
GoogleI recently moved into Park Central East and have had an excellent experience so far. The society itself is fantastic, perfectly located in Elephant & Castle with easy access to all the amenities and the railway station. The gym and common areas are top-notch and well-maintained, adding to the overall appeal of the community.
The concierge and other staff are also incredibly helpful and friendly, making the overall experience at Park Central East even more enjoyable. The leasing associate, Mandy was extremely proactive and helpful throughout the entire process, always available to answer any questions or concerns I had. She made the move-in process seamless and stress-free, unlike my prior experiences.
The house itself is wonderful, with plenty of sunlight and a large living area, complete with high-quality furniture and appliances. The only downside is the lack of parking, but this is a small trade-off considering the fantastic location and all the other amenities the society has to offer.
I highly recommend Park Central East for those looking for a well-located and well-maintained society with good amenities
Tanmay · 27 August 2023
★★★★★ 5/5
GoogleWe moved into Park Central East a week ago and it has been such a seamless and easy experience, thanks to Mandy and team!
We were moving from Ireland to London and reached out to enquire about accommodation and we got through to Mandy. Mandy has been a huge all the easy through making the move super easy!
So far we love the apartment and the facilities, everything is so new and clean its great, and all of the staff are amazing and always happy to help. We couldn't be happier!
Brian · 27 August 2023
★★★★★ 1/5
GoogleThe building makes cracking sound at night, especially during winter time. And the window makes noises when the sun is out in the morning. Since I’ve moved in we’ve had no hot water once in every 1-2months. Worst of all, our neighbor parties all night during the weekend and holidays, we couldn’t sleep before 4:30, sometimes not until 7am. And now every time I hear something at night I wake up immediately coz I get anxious when I hear things. The sound insulation is really bad here so you might wanna cross your fingers for not having bad neighbors before you move in. If you hate noises or having mental issues like me, don’t live here, it’s the worst apartment I’ve ever lived in in London. Really regret choosing to live in PCE.
Emily · 4 May 2025
★★★★★ 1/5
GoogleNo issues with living here except for the lack of hospitality and service from the reception. Most of the people at the front desk are very nice, pleasant, and happy to help. I've lived here for a while and had no issue until a recent …
Vault · 17 April 2025
Agent replied · 26 August 2024
Thank you for leaving your feedback, even though we’re naturally disappointed with the content. … More
★★★★★ 5/5
GoogleAfter months of trying to find a suitable property in London, Park Central East offered us an apartment that we couldn’t turn down. The professionalism of the staff is unrivalled, special thank you to Alex for making the process smooth for us.
Ali · 27 August 2022
Agent replied · 26 August 2024
Hello
Thank you so much for taking the time to leave us a review. We're delighted that you chose to rent with us at Park Central East.
★★★★★ 5/5
GoogleLiving at Park Central East has been such a pleasant experience for us! Everyone who works here is extremely kind, patient, and resourceful. Additionally, the location is very convenient with many transportation links, restaurant’s, and grocery stores around us.PositiveResponsiveness, Quality, Professionalism
Roshani · 27 August 2022
Agent replied · 26 August 2024
Thanks so much for such a lovely review. We really appreciate you taking the time to write it and are so happy that you're enjoying living at Park Central East.
★★★★★ 5/5
GoogleI had an amazing experience with Park Central East. I was trying to help my friend Bartu to find a place and as soon as I came in Mr Amine was very welcoming, professional and was trying to help for all the issues. When you enter the lobby …
Mehdi · 17 April 2024
★★★★★ 1/5
GoogleI’ve moved-in for a month and this place is such worse experience since I moved in. The management and maintenance team didn’t service and solved my flat issues at all. I can’t use wifi according to no cable in my room from the beginning and the building didn’t respond or fixed it for me. I had to do all the stuff by myself even though it wasn’t my fault. For people who interested in this apartment, please ensure that the service and furniture/appliances in the flat are in a good condition
Witsaruda · 13 November 2024
★★★★★ 5/5
GoogleI have been residing in this remarkable building for the past few months, and I can confidently say that the concierge service here is nothing short of superb and Isabel deserves special recognition for her outstanding service. From the moment I first set foot in the lobby, I was welcomed by the warmest smiles and genuine hospitality, and this standard of service has consistently exceeded my expectations ever since.
Carlos · 27 August 2023
Agent replied · 26 August 2024
Dear Carlos,
Thank you for taking the time to leave us a review. We really appreciate it and are delighted that you are enjoying living with us. We'll also make sure that we pass on your kind words to Isabel. Thanks again.
★★★★★ 5/5
GoogleWe love living at Park Central East, well located with all the benefits of a new built. Alexandra was very helpful and professional throughout the moving in process.
Giulia · 27 August 2022
Agent replied · 26 August 2024
Hello Giulia,
Thank you so much for taking the time to leave us a review. We really appreciate it and are delighted that you're enjoying living at Park Central East.
★★★★★ 5/5
GoogleAll the staff have been extremely helpful and professional. Alex has been wonderful and Millie was also lovely. We look forward to living here.PositiveResponsiveness, Quality, Professionalism, Value
Kim · 27 August 2022
Agent replied · 26 August 2024
Thank you so much for taking the time to leave us a review Kim. We're delighted that you've enjoyed your experience with us so far.
★★★★★ 5/5
GoogleAlex was super helpful and found us a lovely apartment in no time at all. Great building and surrounding area. We love living here!
Rachael · 27 August 2022
Agent replied · 26 August 2024
Hello Rachael,
Thank you so much for taking the time to leave us a review. We really appreciate it and are delighted that you are enjoying living at Park Central East.
★★★★★ 5/5
GoogleStaff are so professional and friendly. I will genuinely miss them when I move! Special mention for Mohammad, Isabel, Milan, Shawn and Ionut. Maintenace is super quick to be sorted and great quality.
Jasmine · 17 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
