5/5
GoogleSo pleasant living here. The maintenance work is really on time, thanks to Sokol.
Trusted Agent profile
Living by Lendlease estate agents in London
★★★★★
278 reviews across 3 offices and 1 platform
Living by Lendlease has three offices, all in London. Together they have 278 reviews on 1 platform, rated 4.3 out of 5 overall.
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Our offices
Living by Lendlease's three offices, most reviewed first. Each has its own page.
- Living by Lendlease London (52 New Kent Road)52 New Kent Road, SE1 6FU182 reviews · 182 on Google (4.4)2 in the last 90 days
- Living by Lendlease London (New Lion Way)New Lion Way, SE17 2GS67 reviews · 67 on Google (4.1)0 in the last 90 days
- Living by Lendlease London (64 New Kent Road)64 New Kent Road, SE1 6GB29 reviews · 29 on Google (4.2)3 in the last 90 days
Latest reviews from every Living by Lendlease office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI had a plumbing issue, and Ibrahim came to fix it promptly on a Saturday. I am very pleased
5/5
GoogleMany thanks to the maintenance team including Sokol for fixing the balcony door.
5/5
GoogleThe maintenance team are amazing, especially Ibrahim, who is very nice and kind, always happy to provide help when needed.
5/5
GoogleThe staff were very professional and helpful. Showed us where to park and what building we needed access. Marco and Kamil were especial helpful and assisted us with our delivery. Great service.
5/5
GoogleIbrahim from maintenance was very quick and helpful. Fixed everything up in 5 minutes. He has a good humour, with very positive vibes! :)
5/5
GoogleI live in Park Central West - the maintenance team is brilliant. Sokol couldn’t have been more timely and helpful at helping us sort out any queries we had.
1/5
GoogleSo ive lived here for 2 years almost. When we got here it was lovely, clean apartments, nice quiet area. In the last year it has gone dramatically downhill. The local estate uses the park more than the residents, leading to it being a drug den after dark. There have been several stabbings in the park this year, some even during daytime! ( of which the developer hasnt even communicated to us to assure us of our safety) But by far the biggest failure of this development is ventillation. Not of the apartment, but of all the restaurants theyve placed in around the park. They all vent frying oil smells from 9-5 straight through vents in the middle of the park. So now i come home, after a long day, only to not be able to open my windows! We will be leaving as soon as our tenancy is up.
Agent replied · 15 June 2024
Hello Josh, Thank you so much for taking the time to leave us a review and we’re pleased to hear that you were impressed by our apartments when you moved in. We’re sorry that you have some concerns about the neighbourhood. Lendlease takes the safety of everyone who lives in, works or visits Elephant Park extremely seriously and regularly assesses the security measures in place, which includes working closely with the local PCSO officers, aligning the security teams from Elephant Park and Castle Square and working with an independent security consultant. We’re aware that, as in any city centre, anti-social behaviour will occur and, when you are witness to this would urge you to contact Elephant Park Security or the police directly. With regards to the ventilation that you mention, we’re delighted that there are a range of cuisines supplied by independent retailers from around the world in Elephant Park and believe that it adds to the attraction of the area. All of the retail units abide by stringent health and safety policies. Thank you again for your feedback.
3/5
GoogleAmazing staff, great apartment and super well located. Special shout out to Samuella, Hashim and Kalsoom for the excellent service when I signed up! However, be aware that once you're a resident, customer service deteriorates pretty quickly. The building is not well prepared for emergency situations or things such as temporary power outages, especially if you're on a higher floor.
Agent replied · 15 June 2024
Hi Tsepo, Thank you so much for taking the time to leave us a review. We really appreciate it and will pass on your kind comments to the team.
5/5
GoogleThe flats are beautifully designed, modern, and well-equipped. Marco and Kamil were incredibly welcoming, assisting us with the numerous boxes during our move. Marie and the administrative team were professional and greatly facilitated the administrative process for us.
1/5
GoogleNot sure whether all these positive reviews were written by Lendlease or their other tenants were lucky to have a better experience here but this place is a huge mess. First off, as soon as you move in they will no longer help with anything. Instead, they will refer you to the tenancy agreement which is extremely unfair and disadvantageous for the tenant who basically has no rights to demand any reasonable minimum quality standards from the landlord. That agreement by the way is never negotiated. Take or leave it. I had experienced multiple hot and cold water and heat supply disruptions during my tenancy (that happened on an upsettingly regular basis including during cold months), electricity outage (this combined with lack of supply of any (!) water including cold). All of these issues were never addressed by them - they would redirect you to utility providers which Lendlease chose themselves and which according to tenancy agreement the tenant does not have the right to change. Power outage/ lack of heating happened at least 6 times a year and it normally takes a day or two to get this sorted as it often happens over the weekend. Their support line will obviously not be available for any calls. The team was absolutely useless, these are just a few requests they haven’t been able to accommodate. I needed an extra key for the cleaner and never got one. I asked to help with letting IKEA delivery into my flat when I was out - they didn’t (I’m not sure what the reception is there for). If you wish to change something in the flat they will not agree to remove furniture (I wanted to buy a sofa bed instead of a sofa and could not do so). The fire alarm would go off if you open bathroom door after shower and they never fixed it. Windows cleaning was too irregular - especially given the area is still under development and the dust is everywhere. There were multiple closures of residents lounge areas for private events so I assume it’s a separate revenue stream. Packages get stolen quite often because cameras are not installed in the lift area. It took them over a month to fix intercom system in my building and we all had to head downstairs to collect deliveroo orders. Water was not drinkable and filters are not installed. The place is unreasonably overpriced and the tenant has to buy everything when she moves in - only the most basic furniture and two branded water glasses will be provided. A few examples of emails just to read the tone: 1. When the electricity outage happened: “Restoration Timeline: While we cannot provide an exact timeline for when power will be restored, please know that dedicated crews are already on the ground, working tirelessly to resolve the situation. * Communication Updates: We are committed to keeping you informed throughout this process. We will provide regular updates via email to ensure you have the latest information regarding the restoration progress. Please note that our phone lines are down at this current time. * Emergency Preparedness: In the meantime, we recommend taking necessary precautions to ensure your safety during the outage. Please make sure to: * Keep emergency lights and torches handy. * Unplug sensitive electronic devices to prevent damage when power is restored. * Avoid opening your refrigerator or freezer unnecessarily to maintain food safety. * Check on your neighbours, especially those who may need assistance during this time. * Please do not use candles.” 2. When they refused to help with IKEA delivery: “It’s very clear in the tenancy that residents would need to be home for deliveries, and we have also told other residents we wouldn’t open doors.”
Agent replied · 15 June 2024
Hi Anastasia, we cannot find your information in our system and therefore believe you are not a resident at Park Central West.
4/5
GoogleSokol from maintenance is really great. I wish there was air conditioner or at least comfort cooling for the price we're paying here. It would also be great if the Parcelroom was sorted out better.
5/5
GoogleWe have had a great year living at New Cooper Point, and have loved the view and amenities of the building. The concierge and reception staff have been fantastic, particularly Zeeshan, who went out of his way to organise parking for us last minute and was incredibly professional and helpful! We will very much miss living here.
4/5
GoogleSokol from maintenance for Vowler house was super prompt and responsive. I had quite a few issues in the first week of moving but he patiently worked through all of them. Really happy with his service !!
5/5
GoogleMy blinds came out of the chain and was not working but Sokol in the maintenance team responded to my issues promptly and professionally. Great to know that my maintenance issues will be fixed in a timely and effective manner!
5/5
GoogleToday my fiancé and I were attended by D'ella Mai and it was simply wonderful. She is super attentive and careful, she listened to us and helped us choose our new home. We are very happy and hope everything goes well!
5/5
GoogleThe Park Central West maintenance team is brilliant. Sokol help me to fix my fridge drawer . He come fast and professional. Before when I have problem with windows and other issues the maintenance team always helpful at helping sort out any queries we had. Saved my day:)
5/5
GoogleThe maintenance team is amazing . Sokol and Kiamic help me to fix our kitchen and toilet . They come really fast and professional and give me a call before it. That is so helpful. Amazing job and they save my day🫡🫡 …
4/5
GoogleSokol in the maintenance team gets 5 stars. Always does what he can asap to help residents out when things go wrong. He’s just come to sort my flooring and fixed a door whilst here too - both excellent jobs! The place loses a star as the parcel room is usually a pain and on weekends the concierge security are not often all that helpful. If I had an issue I’d always avoid if I can until Monday…even for the most basic of questions.
5/5
GoogleMy experience at Park Central West has been amazing from day one. The star of the reception, Bright, quite literally saved me on my move-in day. Ever since, he's been a source of great stability in Elephant & Castle: providing a sense of security and comfort for the broader community. The maintenance team, especially Ibrahim, is reliable and always there to help. Can’t recommend Ibrahim and Bright enough.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleThis place will rob you. I signed the contract almost 2 months before my move in date and paid a deposit. 3 days before my move in date they decided to cancel my flat without refund. They said that my flatmates documents were considered fraudulent by HomeLet even though the same documents passed referencing at other places. They even leased the flat I had a deposit on the same day to someone else. Scam. It left me homeless and I’m still looking for a place to stay, and they wont refund my deposit.
Agent replied · 15 June 2024
Dear Amar, Thank you for taking the time to leave us a review even though we’re naturally disappointed with the content. All of our referencing is performed by a third-party and not by ourselves in order to maintain impartiality. We wish you well.
5/5
GoogleI’ve lived at Maurice House for almost two years! Maintenance professionals are incredibly helpful, adept, timely, and courteous. I’ve had wonderful experiences with each of them, especially Ibrahim and Kamic.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Living by Lendlease
Which Living by Lendlease office has the most reviews?
London (52 New Kent Road) has the most, with 182 reviews rated 4.4 out of 5, followed by London (New Lion Way) with 67.
Where are the Living by Lendlease offices?
The three Living by Lendlease offices, by town:
- London (52 New Kent Road): 52 New Kent Road, London, SE1 6FU
- London (64 New Kent Road): 64 New Kent Road, London, SE1 6GB
- London (New Lion Way): New Lion Way, London, SE17 2GS
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