72 reviews from sellers, newest first, with the office each one is about.
★★★★★ 5/5
View AgentsFantastic job- well done PD!
After having no luck with mediocre agents we decided to try Purple Diamond and what a breath of fresh air they were!
From the first visit and valuation right up to the day of completion Purple Diamond offered a professional, efficient and friendly service which got the house sold in a short space of time. All the viewings were serious contenders- no time wasters or people just being curious.
The image and presentation that Purple Diamond has is fitting for the calibre of properties that they sell so we felt confident that we were in safe hands and indeed we were.
Well done to everyone at PD.... you did exactly what you said you would and for that we are truly grateful- thank you!!
Annlouise · 26 July 2016 · Purple Diamond
★★★★★ 5/5
View AgentsSold after 1 day
Lillingtons made the sale of my first house very easy, it was on the market for 1 day before an offer was accepted and as I had never done this before Julie kept me fully advised throughout.
Many thanks to all the staff involved
Mike · 12 July 2016 · Lillingtons
★★★★★ 5/5
View AgentsProfessional efficient friendly service.
The ladies at the Workington office are extremely good at what they do. Keeping me updated on progress each week and empathising with any issues I had while keeping a professional view for both parties in the transaction.
Giving good advice on how to proceed and always seeming to have my best interests at heart. Very approachable and easy to talk to. Always did what they said they would.
Thank you for helping me through a stressful and awkward but ultimately exciting time in my life.
Margaret · 16 May 2016 · Lillingtons
★★★★★ 5/5
View AgentsVery helpful and motivated agents
All the staff were always friendly and helpful, and happy to give advice on all aspects of the selling process.
Good quality photos taken and nice write up.
Especially impressed with Lisa who was very competent and professional. It was clear that she wanted what was best for me as her client and seemed to genuinely care.
Very satisfied customer.
Jack · 5 May 2016 · Lillingtons
★★★★★ 5/5
View AgentsSelling Hillside made easy
As elderly senior citizens we very much appreciated the very friendly, most helpful and efficient service which led to the sale of our bungalow
Peter · 20 March 2016 · Lillingtons
★★★★★ 5/5
View AgentsProfessional friendly service
Lillingtons could not have been more helpful and supportive throughout the whole process of selling, buying and moving home. Highly recommended.
Dave · 18 February 2016 · Lillingtons
Agent replied · 17 March 2016
Thank you Dave. Delighted your experience with Lillingtons prompted a recommendation.
★★★★★ 5/5
View AgentsFriendly, helpful staff
Made selling my house as stress free as possible. Always cheerful and helpful when I popped in. Kept in frequent contact to keep me up to date on what was happening.
Rachel · 15 February 2016 · Lillingtons
Agent replied · 22 February 2016
Thank you Rachel S. It was a pleasure working with you on your recent sale. I know the Cockermouth team will miss you popping in to the branch. There is nothing that quite replaces what can be achieved and communicated by face to face contact and plus it is always good to get to know our clients a little better.
★★★★★ 5/5
View AgentsSale of 43 Yearl Rise, Seaton. Workington
Kept fully up to date with all activity related to the sale.
Mark · 14 February 2016 · Lillingtons
★★★★★ 5/5
View AgentsVery helpful ,top rated agents,went that extra mile
The workington office staff where there to help us through a very complicated sale ,due to the buyer of our property , being the owner of a property in birmingham on leasehold ,we can not thank all in the workington branch for there support ,and would recommend them 100 % thank you all
AR · 3 February 2016 · Lillingtons
Agent replied · 4 February 2016
Thank you AR for your kind review, we are so pleased we finally succeeded in completing the sale of your property, even if it did take slightly longer than expected - Our aim is not just to sell your property but to ensure we help progress it through to successful completion - Thanks again for the great comments......We will miss our weekly telephone calls :-) - Lorraine & The Workington Lillingtons team.
★★★★★ 5/5
View AgentsSale of our house.
Excellent service was provided by Aiden and his team of staff.
Every details was handled professionally and with speed.
We would highly recommend Purple Diamond to any would-be purchaser or buyer and in fact will use their services in future.
Thank you, Ed and Julie.
Julie · 1 February 2016 · Purple Diamond
Agent replied · 3 February 2016
Thanks Julie for your feedback and review. It is great to hear that you would recommend Purple Diamond and we appreciate you taking the time to tell us so.
★★★★★ 5/5
View AgentsA fantastic friendly sales agents
We picked Lillingtons from the other sales agents in the town for there fast sales record and highly skilled staff of knowledge of the sales market from start to finish they were in constant contact with us. Ian the photographer done some nice layout pics for us Angelina was only a call away if anything needed changed over and of course the front of house staff too were very polite and always happy to see us and same again nothing to much trouble for them they done a fantastic job of reaching our set price for us so well done keep up the good work. I would highly recommend using lillingtons to anyone we will again in the future A Big Thankyou Mr & Mrs Carruthers.
Wayne · 29 January 2016 · Lillingtons
Agent replied · 3 February 2016
Thank you Mr & Mrs Carruthers for such a great review. We never get tired of hearing what our customers think and it is especially great when it so constructive. It was good to hear that you chose us as your agent based on our track record of sales. It is important to choose an estate agent that actually performs well at selling and letting as opposed to just looking like they do. So it was comforting to hear that intelligent customers like yourself really do make informed choices.
★★★★★ 5/5
View AgentsStress free
Excellent service from start to finish. I recommend to all friends and family having used Lillingtons many times previously
Lee · 25 January 2016 · Lillingtons
Agent replied · 3 February 2016
Thank you Lee for the review, the repeat business and the recommendations. We cannot express how much that all means to us at Lillingtons and in particular your local team. That kind of relationship is what we aim for with all of our customers so thank you once again.
★★★★★ 5/5
View AgentsHead and shoulders above all the others
From the minute i contacted Julie at Lillingtons, i knew i was in very good hands.
Her knowledge of the marketplace and the level of service provided by all the staff at Lillingtons whitehaven has been faultless.
With great pictures and maximum exposure for my property a sale was achieved in weeks. Even when the sale was agreed the service and care level taken by the team didn't drop and all the way to the final day Julie and her magnificent team made the whole process seamless.
Having bought my house from Lillingtons prior I'm glad i chose to sell with them.
Simon · 15 January 2016 · Lillingtons
Agent replied · 3 February 2016
It is so good to hear that after buying your home through us that you came back and used our service to sell a property. That kind of loyalty is what established, local, independent businesses like Lillingtons are always aiming for. As we recently turned 8 years old we are seeing more and more buyers and sellers coming back to us again and again and each and every time that happens it reminds us just how important it is to ensure that every customer - whether buyer, landlord, seller or investor gets the best service and Lillingtons experience possible. Thanks for taking the time to review your repeat experience of using our service and thank you for highlighting Julie and her team in such a positive way. We will look forward to working with you again in the future.
★★★★★ 5/5
View AgentsHeld our sale together!
We choose lillingtons as although not the cheapest, we believed they would be proactive at holding a sale together but securing quotes etc for work and negotiating with a buyer. We were not disappointed and have now happily started the next chapter in our life. The staff are always empathetic with the stress of selling and moving and I would recommend lillingtons to my friends.
Barbara · 15 December 2015 · Lillingtons
Agent replied · 3 February 2016
Thank you Barbara. If I remember rightly your sale hit more than it's fair share of stumbling blocks along the way and it was an absolute pleasure to work through them with you to achieve a positive outcome. Good luck in your new chapter. We wish you all the best for the future and feel free to recommend us to as many people as you can..........
★★★★★ 5/5
View AgentsVery proffesional and excellent customer service
I must say that Lisa was excellent she looked after the sale of the house and kept in contact from day one. She found suitable clients that were able to complete within a very short period of time and achieved the full selling price that I required.
It is a very friendly but proffesional business that I can say do look after your best interest and are not out there to make a quick buck
John · 9 December 2015 · Lillingtons
Agent replied · 14 December 2015
Thank you for your comments John. Lisa was delighted to get a special mention; it made her day. It is so good to hear you say that you believe that we were working in your best interests. That is what we will always do and the fact that you have recognised this is really special and means a lot to us so thank you again.
★★★★★ 5/5
View AgentsProfessional and experienced agent
The team at Lillingtons were instrumental when selling my home they showed strong local knowledge and their long term experience was evident.
After taking advice to "re- jig" and prepare my home in the correct manner for selling - the sold sign was erected !
A very effective and efficient sale achieving higher than the asking price !
The staff were approachable with great professional guidance .
Would recommend this agent.
Karen · 30 November 2015 · Lillingtons
Agent replied · 14 December 2015
Thank you Karen and it is great to hear you highlight how the experience of the team played such an important part in your positive Lillingtons experience. There really is no substitute for experience in estate agency and our Workington team truly are both local property experts and knowledgeable and skilled estate agents. It is also good to hear that you took our advice on how to prepare your property for sale. Sellers should never underestimate the importance of property presentation and I am delighted that it all resulted in such a positive outcome for you.
★★★★★ 5/5
View AgentsExcellent service.
From the first meeting with Aidan Lillington and Christine the service we received from Purple Diamond has been excellent. They have been professional, reliable and friendly. Our house was sold within three weeks which was brilliant and their high quality brochure, video and aerial shots contributed I am sure. The professional photographer who came to our house was very good. They really listened to our opinions and what we wished for too and we're always willing to answer any questions. Christine kept us updated throughout the process with progress reports from the solicitors etc. which was greatly appreciated. Overall it was an excellent service and I have no hesitation in recommending them to others.
Nick · 24 November 2015 · Purple Diamond
★★★★★ 5/5
View AgentsA friendly, professional approach that gets results
A really pleasant experience from start to finish with great communication from a team that understand what it takes to sell a house. The photos, description and overall understanding of the property were first class and I honestly have nothing negative to say, all in all you will not find a better agent in Cockermouth.
Andrew · 24 November 2015 · Lillingtons
Agent replied · 26 November 2015
Thank you so much for the great feedback. Ensuring the quality of our property marketing is something we truly believe we do well. It is so important to get it right from the very beginning to ensure an effective and impactful property marketing campaign. Sellers often underestimate the importance of the initial launch to market and it is also something that is often overlooked by other estate agents too, so thank you for highlighting this in your feedback.
Good communication between the agent and client(s) is vital in ensuring the success and seamlessness of any property transaction and so once again we are thrilled that this is something you have highlighted as "great" throughout your Lillingtons experience.
And what can we say about your final comments? Not a thing Andrew because I think you have said it all for us.
★★★★★ 5/5
View AgentsRating only, no written review.
David · 22 November 2015 · Lillingtons
Agent replied · 26 November 2015
Thank you David. Much appreciated.
★★★★★ 3/5
View AgentsA good sale at a difficult time
When we approached Liillingtons to sell our home we got the impression that they were proactive and thorough. Indeed in some cases they were, we received a number of viewings, and a sale was agreed, When the sold sign appeared all correspondance suddenly stopped from Lillingtons,. There was no feedback, and we had to make calls to them to obtain updates on completion etc
Aditionally, when the transaction was completed, we received no thank you from them appreciating our business, as simple card would be a nice gesture, and made us feel valued as a customer.
That said the office staff were courteous, the shop is well laid out and professional looking, It would be nice if Estate Angents held your hand' whilst going through the process. Selling a property isnt cheap, and supporting the seller throughout the process would help reduce the stress and give the seller peace of mind that the cost is worth the effort and experise of the agent.
Peter · 20 November 2015 · Lillingtons
Agent replied · 26 November 2015
Thank you so much for taking the time out of your day to review the service you received from Lillingtons. We truly value your feedback and will consider it carefully.
We were delighted to achieve a successful sale for you, especially after this is something your first two agents failed to do. It takes great skill as an estate agent to successfully re-launch a property to the open market when it has already been seen by so many potential buyers and so we were pleased that we achieved a positive outcome for you. We know you and your wife were delighted too and we appreciated your wife taking the time to give us such a glowing review on our Facebook page. We are sorry to hear that you felt the communication after the agreed sale, did not meet your expectations. Lillingtons understand how stressful a property related transaction can be and it is not often that we receive that kind of feedback from our clients. However it was very encouraging to learn from our team, that despite your feedback, you would be more than happy to use us again and as such we will genuinely look forward to welcoming your business again in the future.
We agree with you in relation to your comments surrounding a ‘thank you’. We always endeavour to demonstrate thanks and appreciation for our client’s business throughout the entire Lillingtons experience but we will consider whether or not we need a more obvious recognition of this - such as a thank you card.
★★★★★ 5/5
View AgentsA professional yet caring approach - Highly recommend.
I used Lillington's in Workington to sell my house and the service was fantastic. They arranged viewings at convenient times and kept us informed of all feedback. I used them to sell my deceased mother's house and again the service was excellent.
They have a very professional yet personal approach and it works during, ehat can be, a very stressful time.
Anne · 20 November 2015 · Lillingtons
Agent replied · 3 February 2016
Thank you Anne for the review and for your repeat business. We are delighted you had a positive experience of our service in the first instance and we appreciate you coming back to us to deal with your deceased Mother's house. This must have been a difficult time for you and we appreciate you trusting us with such an important task..
★★★★★ 5/5
View AgentsExperience whilst selling my house
Lillingtons Whitehaven provided an excellent personal service during the period of my house sale. On many occasions the agents went over and above their normal sales activities. They took a personal desire to achieve the sale. My main agent was Lisa Murphy.
John · 19 November 2015 · Lillingtons
Agent replied · 26 November 2015
Thank you John. An "excellent personal service" is our aim and as such it is great to hear that this has been your experience of working with us and in particular Lisa Murphy. Going "over and above" for our clients is the 'norm' for us at Lillingtons and we are very proud of that fact. Thanks again John. Your feedback is greatly appreciated.
★★★★★ 5/5
View AgentsExcellent. Difficult sale but delivered the goods.
Sale agreed but Building Society was particularly obstructive. They refused several builder's surveys. Julie negotiated alternative quotes, handled the buyers with skill and set up a deal with which everyone was happy.
John · 18 November 2015 · Lillingtons
Agent replied · 20 November 2015
Thank you so much for your comments. At Lillingtons we believe that successfully marketing a property and agreeing a sale is just part of the service we provide and seeing a sale through to completion is equally important and often more difficult than finding the buyer in the first place. There are so many things that impact on the success of a sale, such as the specific demands of a mortgage lender and we pride ourselves on the knowledge and skill of our property expert Negotiators and their ability to manage any difficulties that may arise during the selling process. It is therefore comforting to hear that in your case Julie's skills, knowledge and dedication managed to get you to that all important completion. Thank you again for taking the time to give us such valuable feedback. It is greatly appreciated.
★★★★★ 5/5
View AgentsEXCELLENT PROFESSIONAL SERVICE
First class Agents, Office Staff most helpful and proactive. Marketing, photos and website sold this house in less than a month! No hesitation in recommending Lillingtons..
Mary · 11 November 2015 · Lillingtons
Agent replied · 20 November 2015
Thank you Mary for your excellent comments. When marketing any property, the first few weeks are the most precious. There is never a second chance to make a first impression and so we always ensure we maximise on every opportunity to find potential purchasers at that early stage. Well planned and quality marketing coupled with our Negotiators pro-active promotion to buyers registered on our database, ensured your property was placed directly in front of potential purchasers at that critical time and thanks to our prestigious membership of the Guild of Professional Estate Agents, we were able to include exclusive marketing tools and products that simply cannot be offered anywhere else. The most important thing here is that our efforts resulted in achieving an early sale, enabling you to move on to your next chapter, which is what the selling process is all about. Thank you so much for choosing Lillingtons as your agent. It was an absolute pleasure to work with you.
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