Lettings Angels letting agents in Cardiff and Glasgow

Hi Sergio we are always eager to assist however when you arrive on the wrong day it’s not guaranteed we can do so. May we wish you the best of luck in your property search.

We appreciate your positive feedback and look forward to being your property partner again.

Hello - we have no record of you - might you mind contacting us to explain your review?

Hello your review is very misleading and to advised we scammed you is disgusting and unfair. You wanted to book a house - we had our reservations about whether you would pass the references and would not allow you to even pay to book the house until we were satisfied that you would all pass as we do not like tenants loosing their holding deposit should they provide false information or if their guarantor does not meet the criteria. You were made aware of both of these factors in writing PRIOR to booking to the property. You then paid the first months rent and deposit as were moving within 7 days - again you suggesting you had to pay 2 x more money is a lie. All of this is documented. The as we were initially sceptical of - your group changed numbers and people who said they would have a guarantor - suddenly no longer had one - meaning that you failed the referencing. Accepting this and the loss of your holding deposit equalling one weeks rent - you then found new house mates and asked us would it be possible to make a fresh application for the house. We accepted this and for a second time in two weeks - your new group made false references to us and for a second time your application could not progress. The landlord lost 2 weeks rent whilst we tried and failed to verify the information you provided. We refunded the entire rent you paid and balance of the deposit minus the ONE holding deposit. You had accepted risking loosing a second holding deposit when you made the second application however feeling sorry for you that your new group kept letting you down with their references we did not withhold the second holding deposit. We have 10's of emails and 78 phone notes from us trying to help you move into the house on Malefant Street and its absolutely not the fault of the agency when tenants provide false information - sign to say they understand they risk loosing a holding deposit should they lie to us and then we do use this for our wasted time. We could not have been more helpful to you and its a disgrace to suggest any thing but. For any one reading this - in line with GDPR we can supply the file and omit the names to show over the two weeks the hard work that we did to try and help Oliwia and her friends. The fact that you made the second application for the same house I believes demonstrates how happy with our service you were and you have directed the hurt caused by you not being able to get the house because of others letting you down and not because we did any thing wrong. Regards Kelly Simms Managing Director

Hello - we have no record of you - might you mind contacting us to explain your review?

Hello 'L' I would gladly look into any claims you have made however am unable to verify if you have ever used our agency. I would be very happy to understand how on earth we could 'exploit' any one? However very keen to rectify any shortcomings you feel that you may have experienced. I would gladly discuss your concerns if you could email Kelly@lettingsangels.co.uk if nothing else to stop us doing what ever it is that you think we have done to 'exploit' students. Kindest regards Kelly

Hello your review is very misleading and to advised we scammed you is disgusting and unfair. You wanted to book a house - we had our reservations about whether you would pass the references and would not allow you to even pay to book the house until we were satisfied that you would all pass as we do not like tenants loosing their holding deposit should they provide false information or if their guarantor does not meet the criteria. You were made aware of both of these factors in writing PRIOR to booking to the property. You then paid the first months rent and deposit as were moving within 7 days - again you suggesting you had to pay 2 x more money is a lie. All of this is documented. The as we were initially sceptical of - your group changed numbers and people who said they would have a guarantor - suddenly no longer had one - meaning that you failed the referencing. Accepting this and the loss of your holding deposit equalling one weeks rent - you then found new house mates and asked us would it be possible to make a fresh application for the house. We accepted this and for a second time in two weeks - your new group made false references to us and for a second time your application could not progress. The landlord lost 2 weeks rent whilst we tried and failed to verify the information you provided. We refunded the entire rent you paid and balance of the deposit minus the ONE holding deposit. You had accepted risking loosing a second holding deposit when you made the second application however feeling sorry for you that your new group kept letting you down with their references we did not withhold the second holding deposit. We have 10's of emails and 78 phone notes from us trying to help you move into the house on Malefant Street and its absolutely not the fault of the agency when tenants provide false information - sign to say they understand they risk loosing a holding deposit should they lie to us and then we do use this for our wasted time. We could not have been more helpful to you and its a disgrace to suggest any thing but. For any one reading this - in line with GDPR we can supply the file and omit the names to show over the two weeks the hard work that we did to try and help Oliwia and her friends. The fact that you made the second application for the same house I believes demonstrates how happy with our service you were and you have directed the hurt caused by you not being able to get the house because of others letting you down and not because we did any thing wrong. Regards Kelly Simms Managing Director

Hi Simon - we feel this is absolutely unjust and have so much positive communication from you and refunded your full deposit on the last day of your tenancy. Whilst you wanted to leave your tenancy early - just because we failed to secure suitable replacement tenants does not mean that we did not provide a great service to you as echoed in emails from your partner throughout the tenancy. Had you not chosen to move into another larger property mid tenancy meaning that you had the financial burden of paying two rents we feel this review would not been made. You were excellent tenants hence getting the full deposit back - we carried out over 20 viewings at your property and it was no benefit to us to keep viewing the property instead of progressing an application but as you are aware the landlord did not feel the applicants were strong enough to pass our strict referencing criteria. I wish you and your partner all of the best Kelly

Hello - we have no record of you having any communication with us - please feel free to provide me with any comments that would substantiate your review. Best Kelly

Hello we have no record of you on our system - might you be able to advise why you would provide a 1 star review?

Hello we have no record of you on our system - might you be able to advise why you would provide a 1 star review?

Hi Oisin thank you for getting in touch. You were contacted 3 weeks prior to arrange a key collection and times allocated on a first come first serve basis. We do not manage this property and have not been made aware of any problems or that the tenancy has been cancelled. During the referencing we went over and above to help your group who failed to meet any of the time scales / requirements that we set out before booking the property. I am very sorry that you feel that having collected the keys you were unhappy with our service and if your landlord has actually cancelled the tenancy would love an opportunity to try find you an alternative property perhaps that we manage so can build a better relationship. I look forward to bearding from you Kelly Simms

Hello - We were only made aware of the broken lock when it was bought to our attention that you son's key had not been dropped over by the handyman. The door was fixed the same day and your son acknowledged this to us in writing. A day later having been made aware I personally dropped his key off. You son rented with us the previous year in a managed property and was very happy with us hence booking another house with us. I believe after I sent the following email to you after verbally abusing one of our staff - you have taken to post this review out of spite - this arose after you son remained in arrears thus meaning that the deposit was not released for the 1st house to allow him to clear his arrears before we claimed off him other house mates for his mistake of not paying his last months rent. Your conduct led to me reporting your behaviour towards us to Rent Smart Wales. I advised you how to complain about us but have yet received any follow up regarding this matter. ______ Sent 5th August 2022 Dear Bettina I am due to return your call on Monday however I have received three reports of abusive and threatening verbal behaviour from you and so am advising that I will not put myself in such a position as to be spoken to in the manner that you have extended to my staff. Workplace bullying will not be accepted in Sales & Lettings Angels by internal or external persons and my staff should feel safe when answering the phone they do not expect to be spoken to in the manner they have experienced this morning particularly when trying to help you. To clarify matters: Your son is in arrears - this was communicated to him in writing. The fact the rent was not paid is not our fault - your son has a contract and the rent simply should have been paid. Instead of blaming us - a simple check of your bank account would have shown you that no payment was made by yourselves. We further communicated that the reason the deposit not yet being released was due to this and still we have not received the rent. Communication was sent out to your son in May and also in June REMINDING tenants: 1) Do not cancel your standing order for June 2) Check to ensure your rent has been paid 3) Rent arrears will lead to delays in deposit releases Furthermore I emailed him to clarify this point. We are unable to order keys which has been explained to you - we have asked the landlord several times to get us keys as they are security coded and sadly we have yet to receive them. Elen has chased this up again today and provided feedback as to the date they should be expected. I absolutely appreciate this is not ideal and sympathise with the situation. Just to note that in a 6 bedroom house 5 keys were issued and only with some students paying a reduced rent to not stay at the house. It would have surely made sense for Max to request a key from his friends not staying at the house over the summer in the interim whilst the situation was sorted by the landlord. I can confirm there are no rent arrears for XXXXXXXX A copy of the complaints procedure will be sent over to you and I have copied in Rent Smart Wales to formally note an instance of unacceptable behaviour demonstrated by yourself on three occasions this morning so that it is recorded on file. I am happy to take quires via email if you feel there are any matters outstanding not covered above. Regards Kelly

Hi Alex - thanks for taking the time to review however we can not help feeling after enjoying a good tenancy that we deserve 1 stars. The landlord choose to make those claims however whilst living at the property I hope that you would publicly agree that he was very good at getting any maintenance resolved. This is the letter we sent following the inspection and I highlight that we provided you with a detailed opening inventory with time stamped photos, a detailed check out inspection with time stamped photos and after moving out we emailed you this email which supports us helping you claim back any deposit you feel is unfairly being claimed. Whilst we did not choose to make the claims, we provided you from the outset with the information you would need to contest the claims which was a free service and which you were successful. We do not shy away from tenants making claims and feel our reports are fair for both landlord and tenant. I would really appreciate if you might consider a more robust rating of our service that does not just make reference to the landlords claims at the end of the tenancy. Thank you Alex Best Kelly __________________ Sales and Lettings Angels - Deposit team <deposits@lettingsangels.co.uk> Mon, 22 Aug, 16:05 to XXXXXXXXXXXXXXXX Dear tenants, RE: XXXXXXX The landlord has reviewed the opening inspection against and check out report and wishes to make the following deductions: Handyman checklist including labour £144.44 (breakdown below) Kitchen - Blind to be replaced £70 Garden - Deweeding £40 Bathroom - bath overflow to be refitted £34.44 Cleaning required throughout £288.38 Total Claim: £432.82 We are unable to return any of your deposit until you log into your DPS account. Your ID is XXXXXX Please could you email us to advise that you have started the request by logging into the DPS (if you have not already done so) and we can release the funds back to you without delay. As per previous communication with you, we strongly recommend if you disagree with any costs that you feel are unfair claims, please dispute the landlords claim via the DPS website (we are unable to over turn these decisions in the office) - this is a free service for to you to use and you may be successful against claims that you do not agree with. We have copies of your inspections should you wish to use these as evidence in supporting your claim to try and get as much of your deposit back as you feel fair. Take care Kindest regards Deposits Team

Hello - we have no record of you - might you mind contacting us to explain your review?

Thank you so much Sophie - your review honestly has made not just Kanes but every one in the office’s day!

Thanks so much Dasha for your kind words - I think people can underestimate just how much a review like this means and it absolutely made Elen's day! Warmest regards Kelly

Thanks Bethan, we appreciate your great review 😊 …

Hi Jon - thanks so much for your lovely words. The sad thing about selling a clients investment property is that we then loose touch with the client! It has been a pleasure over the past 5 years and I hope the the current Bay tenants stay for a long time but of course we will always be around in the future to hep with that one! My warmest regards Kelly

Thanks Gus for sharing your thoughts! Best Kelly