5/5
GoogleRating only, no written review.
Trusted Agent profile
Lettings Angels letting agents in Cardiff and Glasgow
★★★★★
241 reviews across 2 offices and 3 platforms
Lettings Angels has two offices, in Cardiff and Glasgow. Together they have 241 reviews on three platforms, rated 3.7 out of 5 overall.
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Our offices
Lettings Angels's two offices, most reviewed first. Each has its own page.
Latest reviews from every Lettings Angels office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleService levels exceptional, trustworthy and a pleasure to deal with.PositiveResponsiveness, Professionalism
1/5
GoogleA letting agent which is at best incompetent and far more likely predatory - must be good stealing money from some of societies most vulnerable people - reviewed on behalf of a friend!
5/5
GoogleAlways so friendly and helpful. Lovely to walk in and see everyone so happy :) always such a positive experience.PositiveProfessionalism
5/5
GoogleI found and booked a property online with a video tour with Fi’s help, can’t wait to move in!
5/5
GoogleI moved into a house that had maintenance issues from the previous tenants but Fiona kept me updated and it's all fixed now. Great service. ThanksPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would like to make special thanks for Mair Malnati, she the process very easy from the start with quick response, starting from video viewing and finalizing all the paper work. She has be amazing as she has been avaliable to answer all my questions specially during this hard COVID time. Thanks for all the team has been working from home under all that stress to make other life easier. ThanksPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would completely recommend this estate agent for students. They are quick to respond to all emails, calls and requests. They make student living very easy.
5/5
GoogleWe have dealt with Lettings Angels for over 4 years and we cannot fault how quickly and well they respond and their overall friendly staff. We can highly recommend using this agency with very aspect in Lettings and Sales.
Agent replied · 11 June 2024
Thank you so much for the review. Thank you for being such a great client who has become a great friend to the office . Kelly, Angel (woof) and the team :)
5/5
GoogleIn my experience Lettings Angels are by far one of the better agencies to use as a student or professional. They are focused around making things easy for tenants and are fair and transparent with everything they do. They aren't deposit grabbers like some of the others!
1/5
GoogleI only have bad things to say about this company. First of all I got scammed with the monthly rent as the amount to pay in the contract was more than we discussed beforehand and was stated on the website. I am a foreign student and did not understand, so therefore I signed the contract nonetheless. The first month and a half we did not have Wi-Fi even though this was included in our contract and no compensation was offered for this. Furthermore, the communication with them during the whole year was terrible. They never contacted us before a viewing and just unlocked the door and showed up when there was a viewing. As a house, we had many problems and called about this several times and it always took a long time for them to respond and do somethings about this. Only take a contract with them if it is your last hope! And even then...NegativeQuality, Professionalism
1/5
GoogleSales and Letting Angels agents are doing viewings at the flat I currently live in. Since the first few viewings, their agents have been hightly unprofessional- they never used to let me know when there are viewings and would just turn up. When I raised the issue (a couple of times) with their agent, I was always told that they would look into it and start notifying me, but I had to talk to them every time the agent came to the flat before they started notifying me. Recently my flatmate came back from an amber list contry and is self isolating at the property. Even though I let the agent know that viewings won’t be possible while my flatmate is self isolating, the agent still brought people for viewings. I had to call the office and they assured me that there are not going to be any viewings anymore for 10 days. However, the agency is still booking viewings with people and I can’t get through to them to explain for the 3rd time that we cannot let anyone at the property. I am furious at their unprofessional and careless behaviour and would not recommend them as an agency to anyone in Cardiff.NegativeResponsiveness, Professionalism
4/5
GoogleGreat service, found the team to be reasonable, friendly and responsive throughout the course of my tenancy. The house was great value and the return of the deposit was conducted efficiently and fairly after I vacated the property. To be honest its all you can ask for from a letting service, and I would highly recommend.PositiveResponsiveness, Professionalism, Value
5/5
GoogleLovely friendly staff, very helpful every time I've spoken to them. Wanted to start a tenancy with a quick turn around and they have been nothing but helpful and informative. Best experience I've had with a lettings agent in Cardiff so far, and I've used at least 3 other agencies!
1/5
GoogleI have never left a review before, but with how bad lettings angels were I felt like I had to. When we moved into the house, it was absolutely disgusting. From stains on the wall, to mouldy food left in the freezer. The landlord never came to the house at all throughout the year and we had to clean the property ourselves after moving in. Complaints with the house weren’t dealt with in a timely manner or just not at all. To make this worse, they took a significant amount of our deposit even though the house was much cleaner than when we moved in. I would not recommend this agent to anyone.
Agent replied · 11 June 2024
HI would you mind identifing your self so that I can look into this and come back to you please either publically or Kelly@lettingsangels.co.uk
5/5
GoogleWhen calling all staff have been friendly and responsive. The images of the property were not enhanced and were a true reflection of size and current condition. When viewing the property Kelly was great, helpful and friendly. She was informative about the property which helped me, as a prospective tenant, make a decision. Any follow up questions and requests have been dealt with efficiently and quickly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had a property to sell in Cardiff, we decided to go with Sales&Letting Angels as we had no luck with other high street agents. Our experience with them was professional but friendly and the property sold within two weeks at asking price. Kelly and Esme were very efficient and dedicated to us as customers. They kept us updated throughout the process. I would highly recommend them fantastic customer service. Thank youPositiveProfessionalism
5/5
GoogleWe’ve just moved out and it couldn’t have been easier to get our deposit back. Good agency for studentsPositiveResponsiveness, Quality
5/5
GoogleI’m a first time landlord and Lettings Angels have supported me all the way through the process! They Let out my property within 2 days of listing and supported the move within 2 weeks. Great effort and good for my income. Thank-you AngelsPositiveResponsiveness, Professionalism, Value
5/5
GoogleThey've been absolutely amazing at keeping contact and ensuring that everything was clear every step of the way with no nasty surprises or unreliable landlords. They've also been incredibly understanding of the current situation and its impact on delaying referencing checks etc. when most agencies didn't even do the bare minimum. Highly recommend and a big thank you to Kelly for her amazing support!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGiven the current circumstances, I was extremely aprehensive about being unable to view any properties before moving in, but Lettings Angels were extremely helpful throughout the entire process. They were so much better than other agents I contacted with questions about the property and the surrounding area and no question seemed silly to them, which put me at ease. If no-one answered the phone I was always responded to throughout the rental process. Having collected my keys yesterday, I notified them of some maintenance issues and have had 2 contractors round today already! I would highly recommend them to anyone wanting to rent in Cardiff.PositiveResponsiveness, Quality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lettings Angels
Which Lettings Angels office has the most reviews?
Cardiff has the most, with 170 reviews rated 3.5 out of 5, followed by Glasgow with 71.
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