Trusted Agent profile
★★★★★
263 reviews across 2 offices and 1 platform
Let It has two offices, in Kettering and Wellingborough. Together they have 263 reviews on 1 platform, rated 4.3 out of 5 overall.
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Let It's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAmazing company! Incredible and professional team ready to help you and do their best for you! Massive thank you to especially Tom and Renata for their flexibility and understanding :) no doubt that this is the best estate agency in Kettering!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleIn short, booked 10am viewing. Called place at 10:05am when nobody arrived, told someone was just turning up. Come 10:20am called again and got told nobody has information on the viewing and nobody was coming. Unprofessional & ridiculous In response to response: I was informed that 1 (one) member of staff was indeed isolating, however not that 50% of staff. Being a night shift worker and waking up to attend the viewing, only for the agency to simply to not arrive for the viewing & then proceed to give the wrong information on the call that someone was arriving "very soon" We then proceeded to wait around for another 15 minutes before calling again and being informed that nobody even knew of the appointment begs the question of how well do you all communicate with one another in order to have appointments completely go by without notice. It was offered to reschedule and yes I was in fact annoyed, as setting time aside from days & work in order to view a property and simply be left standing at the side of a road simply screams Unprofessional. I have no issue with the woman who took the call as she was, as you said, apologetic and the mistake was not hers that was made. However a review system is in place to inform the public if your experience with a company, and my experience with your company has been, frankly, terrible. Maybe next time you find yourself short staffed, make sure you contact prospective tenants with ample notice & on an initial call maybe take all correct information to not give misinformation. So yes, personally I would call a company (deliberately(?)) changing the context of a call and making false claims about what information was given (that 50% of staff are off not just 1(unless you have staffing levels of 2 employees)) simply because you made what I assume is a genuine mistake, and do not want a negative review against you. So yes, my review was short, as was my behaviour on the call due to being irked. I hope this longer view is more to your satisfaction. As for hiding behind an account, in reference to my name and your comment on it, this is simply the way my Google account is set up & the way you addressed this was in all honesty more embarrassing than the fact this is my Google name. TLDR; if not going to show for appointment, explain the genuine reasons, accept fault, and understand that a review system is in place to show your experience with a business, of which, my experience was negative with yours. I am happy to resolve this issue in private if you can provide a method of contact, but simply trying to claim no wrong doing on your part is absurd & both parties could of handled this situation in a better, more mature manner.NegativeResponsiveness, Professionalism
Dear Ape ( by this I do not mean to be rude but am calling you by the anonymous name that you hide behind when making negative Google reviews), yes, your comments are very short and in fact are not a fair representation of the truth. It was explained to you that for whatever reason your appointment had not been placed in our electronic diary. The call was received at 10.05 and the caller (a female caller, not you, we believe ) was told that somebody from Let It Homes should be with you shortly. The person who spoke to the lady thought that the lady caller was referring to another appointment in the diary , not your appointment , because ,of course, your appointment was not in the diary. You have been dishonest in your representation of the call you made at 10.20. The situation was explained to you, the member of staff apologised profusely to you for the fact that the appointment was not placed in the diary and also offered to rebook you in on another occasion. You have also (deliberately(?)) omitted to explain that we also explained to you in the 10.20 phone call that 50% of our staff are currently self- isolating and that we are stretched terribly thinly which might explain how the administrative error of not placing your appointment in the diary came about. You clearly chose to ignore both the explanation and the apology which was, it seems to me, quite reasonable in all the circumstances . To give you the benefit of the doubt, it may have been, of course, that you were so consumed and overwhelmed by the anger that had overcome you at the time of the call ( a state of mind that has clearly propelled you to making the unfair and intemperate remarks that you have in this Google review) that explains why you have omitted these details rather than any overt dishonesty on your part, nevertheless, I hope that my remarks place your somewhat rash criticism in its proper context. I do apologise again for the apparent mix up of not putting your details in the diary ; however, can I suggest that if you have a genuine grievance in future, rather than rushing to the internet to post a bad review as a first resort, you think carefully about what was said to you at the time of the incident, and perhaps ask to speak to manager or and perhaps even consider using the company's complaint procedure. We do endeavour to provide an excellent service and even in the difficult times of the pandemic my staff will always go over and above trying to put the situation right ( even with 50% of our staff missing). Mark Hurd, Partner.
4/5
GoogleRating only, no written review.
5/5
GoogleVery friendly and efficient service, would definitely recommend.
5/5
GoogleProfessional property letting agent, staff are polite and respond quickly with any issues, recommond to those looking to rent property in Wellingborough.
5/5
GoogleGreat letting agent. Always there to help with any issues or problems that arise. Professional and friendly highly recommend.
5/5
GoogleReally kind and helpful people working there. I never had any problems.I recommend this agency for everybode who looking for a property .
5/5
Google"I can't speak more highly about 'Let-It' (Wellingborough), their management & staff are very, very helpful and obliging. I've been 'with them' as a tenant for around 10 years. Glenn, Karen & Abi deserve a 10/10"
5/5
GoogleGreat company. Pleasure to deal with. Been using Let it for around 6 years. Always polite and quick dealing with any flat issues. High recommend to anyone looking to rent /buy in Northamptonshire area.
5/5
GoogleLewis from let it! Homes was extremely helpful throught the entire process and and answered any questions I had as quickly as possible! Made the whole process very easy, would definitely recommend!!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
5/5
GoogleWe're good
5/5
GoogleVery friendly and efficient service
1/5
Google1 star is too much. Don't use these thieves. Awful people.
5/5
GoogleVery happy with let it. All staff and our landlord. Thanks very much.
5/5
GoogleAbsolutely amazing and helpful staff. Highly recommend this agent.
4/5
GoogleA lovely team, very professional and always ready to help their clients.
5/5
GoogleThe service is one of the best so happy that they helped me with everything they work very quick on keeping clients happy hats of to the staff and the company
5/5
GoogleIve been dealing with Let it for many years now and always found them to be very professional and helpful. Excelllent service and great staff. Well done.
5/5
GoogleI was helped by Lewis at Kettering, he was extremy heloful and always answered any queries that I had, extremy helpful. Got a lovely house to rent now and always felt I had the right support. So so happy!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been a tenant with Let It since August 2017 and I have just acquired the same property through Set It, during the last 2 years I have found that all staff have extremely professional in their approach and any correspondence. A real pleasure to do business with. Big thumbs up.
1/5
GoogleRating only, no written review.
3/5
GoogleOk.i.guess
5/5
GoogleFantastic company would definitely recommend, been using Wellingborough let it for the last 3 years Very friendly and accommodating staff...always made to feel welcome and any issues are always dealt with quickly and professionally
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kettering has the most, with 184 reviews rated 4.3 out of 5, followed by Wellingborough with 79.
The two Let It offices, by town:
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