Let It reviews

★★★★★ 5/5

Google

Absolutely amazing company to work with, the room when originally viewed (with Sarina, who it was absolutely lovely meeting!) was nowhere near up to the standard of the description via the landlord, and made multiple complaints to him, and nothing was actioned. Eventually had to complain to the agency and every complaint was raised and actioned all within two weeks. Maisie, Tom and Dominic were also lovely to meet and helped us out very much with what we were looking for! Great agency, would highly recommend them!

Hamzah · 16 March 2026

★★★★★ 5/5

Google

Have been with LetIt for over 16 years and receive great care and attention. Lois at the Kettering branch is excellent at communicating and keeping me updated. I'm so grateful for all Lois' help in organising and liaising; it really is a lot of work and she is terrific at what she does! Everything is carefully managed and she also is very good at making sure things happen in a timely fashion with care and consideration for everyone. Thank you Lois for all you do! So very grateful! 🌟🌟🌟🌟🌟

Pilates · 16 February 2026

★★★★★ 1/5

Google

This is an awful company , full of arrogant people. I would advise any tenant to steer clear of them. They will treat you like trash. I’m sure they will have a lot to say about me , they are good at wording things well , and making things look well for them. Myself, and everyone I know ,has been shocked at the way they have treated me any my two young daughters. They seem to think they are bigger and better/ and perhaps they have the upper hand in this particular situation. They will say I was a bad tenant , but the house has been exceptionally maintained. I never called and made a fuss about anything. They will say I boarded dogs . I did, for friends, looking to make extra money to make ends meet. I offered to put down more deposit . They were never willing to have a conversation. They chucked section 21 through the letterbox , without any forewarning , without as much as an envelope,knowing I have two young children who could have read it first! ( they make a profit by getting the landlord to re-let) They informed me they wanted to carry out an inspection, and when I said I wanted to be there for it , and on that particular day I wasn’t available due to work , they tried to intimidate me. When I stood my ground and offered many other days I would be available, they said “it’s happening when we say it’s happening “ I have two young children, of course I don’t want strangers in our home without me present. They wouldn’t hear it . It’s their way or the highway. As far as I’m aware , both parties should come to a reasonable agreement. They have been rude via email and via the phone. Showing real bullish behaviour. I will admit , after section 21 was served , I paid my rent late , but NEVER before. That was because I was angry (acting on emotion )that they are evicting us , only to re- let the property to another tenant. I offered to pay more rent , I offered to put down more deposit. When I called them , they laughed at me and intimidated me. They have chosen to make us homeless, just to re let the property. They never had a conversation with me . It is a personal vendetta, they have done nothing but discriminate against me. I am willing to admit to my mistakes, I am certain they will come back with a very professional reply to this review. I can see from all the previous reviews they can’t accept any criticism and get extremely defensive. But there are many reviews all saying the same things ‘rude’ , ‘unhelpful’ , ‘unprofessional’ etc This is not a company which is run by decent people , it seems they are a bunch of sharks who will do anything for extra money. They will attack, they will not listen , and they will belittle and bully you. I have emails showing this is a pattern of behaviour .

Dagmara · 1 December 2024

★★★★★ 5/5

Google

Sarina and the team went above and beyond to make the moving in process as smooth as possible. From the initial viewing to signing the contracts, I felt very well looked after and would highly recommend Let It to others looking to rent a property. Thankyou for all your help!

James · 27 October 2025

★★★★★ 5/5

Google

Let-it have looked after my properties for ten years and I am very happy with their performance, professionalism, communication, advice and patience. I would recommend them to any landlord looking to be treated like an individual and not just a number. Dominic is great to deal with, has always made time and his calm demeanour has always been reassuring in potentially stressful situations. Very good at his job.

Mike · 16 February 2026

★★★★★ 5/5

Google

I am a landlord and I have used Let It for 3 years since I bought my property. In that time, Let It have paid me on time every time, informed me promptly of any maintenance issues and dealt with myself and the tenant in a friendly and professional manner. There are regular inspections with dozens of photos and a summary of any issues. Shout out to Stephanie at the Kettering branch, as well as Sarina for handling multiple rent increases. Couldn't recommend enough.

James · 22 May 2025

★★★★★ 5/5

Google

In october my wife secured a job in Kettering, which meant we urgently needed to rent a house. At the time, we were living in Luton, making it difficult to attend in-person viewings. We contacted several letting agents to request virtual viewings, but many declined. Out of desperation, we reached out to Let It, and they were the first agency to listen and accommodate our request for a virtual viewing. Their friendly and caring approach immediately put us at ease, especially Kelsie May, who truly went above and beyond. She is a star! We highly recommend Let It for their outstanding service.

Rashid · 9 January 2025

★★★★★ 5/5

Google

We have been with Let it for a couple of years, very professional and very good service. Thank you Tom and Let it team.

Octavian · 9 April 2026

★★★★★ 5/5

Google

Recently relocated to Burton Latimer and had the very good fortune to connect with Let it homes Sarina Mann was a delight to deal with and assisted in showing the property and responding with an answer asap. Kelsie May then supported me every step of the way with the onboarding process. Very easy and straight forward. All my emails have been answered immediately. I would highly recommend Let It homes.

Lisa · 10 December 2024

★★★★★ 5/5

Google

My experience with LetIt was quite smooth, all reference were checked, visit was free and the customer service was outstanding, shout out to Sarina!

Akanni · 16 March 2026

★★★★★ 5/5

Google

My tenant, after a 12 year stay, decided to leave and the whole flat needed a complete overhaul. The maintenance team at Let-It were absolutely brilliant and I am delighted the flat is ready for re-letting. I am so grateful to the team for all the help they have given which has made my life so much easier and thoroughly recommend you to any landlords who are looking for help.

Kelly · 16 March 2026

★★★★★ 5/5

Google

I have had a great experience with the team, especially Annabel and Sarina. They were both incredibly helpful, supportive and professional throughout the entire process. What stood put was they accomodated me to have a second viewing where …

Avyonah · 16 October 2025

★★★★★ 5/5

Google

Tom was excellent in sorting issues that progressed in my let and looked after them personally, which really settled my nerves. Sarina was also exemplary in her communication to me and the tenant.

Jack · 26 November 2025

★★★★★ 5/5

Google

I had been renting from Let It for almost 2 years and they have been really helpful with viewing, moving in and moving out. We met lovely Kelsey for the viewing back in 2021 who showed us around. We met several other agents throughout the tenancy who were very helpful. The viewings were done every 3 months to make sure everything was in order. Checking out was done by Connie, who was very nice and polite. We had to reattend in order to clean some areas that we missed and Connie was very helpful with the process. Overall we are highly satisfied with their service.

Maiu · 24 November 2023

★★★★★ 5/5

Google

We have been with let it since March 2019, have found the team more than helpful with any maintenance issues, this changed on our last inspection, I raised a couple of outstanding repairs that hadn't been done, Connie is now my go to for any maintenance issues, she went away kept us up to date with any progress and within a couple of weeks they were completed. Connie you are more than 5 stars 🌟 thank you so much Regards Stuart

Stuart · 27 July 2023

★★★★★ 5/5

Google

I'm very happy with the service I receive from Let-it, being a landlady that has a few teething problems with my property from time to time regarding maintenance, Connie is very quick to help resolve the problems for myself and the tenants. Polite and helpful and great service I've always received from Connie great professionalism.

Hayley's · 1 November 2024

★★★★★ 5/5

Google

Edit - i am updating this as I am moving from the property. Sarina has helped with the exit and Dominic with maintenance during the tenancy. Both have been knowledgeable, professional and responsive. A great letting agent Kelsey helped with my move, it was a seamless process and she answered all questions diligently and with knowledge. I would certainly reccomend

Sam · 16 February 2026

★★★★★ 5/5

Google

I've been renting with Letit Agency since 2019, and I can honestly say it's been a consistently positive experience. Over the years, they've been professional, responsive, and genuinely helpful whenever I've needed support. Whether it was routine maintenance or general questions about the property, the team has always handled things promptly and with care. It's rare to find an agency that maintains such a high level of service over the long term, but Letit has truly earned my trust. Renting with them has been smooth and stress-free, and I’d happily recommend them to anyone looking for a reliable letting agency. Thank you, Letit, for making my renting experience a great one!

Marius · 6 July 2025

★★★★★ 5/5

Google

I had an excellent experience using Let It . The Agent was very efficient and professional from start to finish. I would recommend Let It to anyone who values efficiency and swiftness.

Nontsi · 6 June 2025

★★★★★ 5/5

Google

Connie and the team at Let It are fantastic and make my life so easy as a landlord.

Edwina · 22 September 2024

★★★★★ 5/5

Google

So after searching for what seemed like forever to find a place to call home for a little family, we were shown a property by Kelsey at LetIt and we fell in love. It took a while for us to actually get the property but that was no fault of the agents and Kelsey was absolutely amazing throughout the whole process, she was patient, understanding and very kind despite the problems we went through to get there. Thank you so much again Kelsey!

Leda · 22 June 2022

★★★★★ 5/5

Google

Kelsie has been efficient and friendly in progressing my move. She is quick to answer questions and easy to talk to! She made the whole process straightforward and easy to complete.

Victoria · 4 April 2025

★★★★★ 5/5

Google

Good service all around, issues dealt with promptly and Connie was very professional in all contacts. Thank you all.

Andy · 31 May 2024

★★★★★ 5/5

Google

Sally was immediately available to resolve an electrical out of hours emergency, swiftly arranged the attendance of an electrician, and the problem was fixed within an hour from start to finish. Additionally I have found Sally to also be warm, friendly, understanding and punctual when conducting routine inspections.

Linda · 20 June 2024