How many reviews does Let It have?

Let It's Kettering office has 184 reviews across 1 platform: 184 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Let It's rating?

Let It is rated 4.3 out of 5 across all 184 reviews, and 4.3 out of 5 on Google from 184 reviews, checked 9 October 2026.

Where is Let It's Kettering office?

Let It, 4 Montagu Street, Kettering NN16 8RU.

Let It Reviews: 4.3 from 184 reviews, page 2

1/5

Google

Been with let it homes for a while now, when I reported things that was needed in the house they USED TO GET IT SORTED, but once your settled in every time I email the agency with a problem they say for me to repair the issue so wait a minute I’m a tenant and the property IS NOT MINE and the agency is asking me to fix something that’s not mine absolutely outrageous and a disgrace yet they are bloody quick to do there inspections and take photos and nothing is done! A load of unprofessional people in this agency they don’t even deserve a star on Google review. I’m sorry to say I’m not with another agency I’m with LET IT HOMES AGENCY IN KETTERING. If that’s the case then that’s your decision.

Paul · 22 June 2023

Agent replied · 21 June 2024

Dear Paul, I am afraid that you must have the wrong agency. We have checked our current and archived records and there is no record of anyone by the name of Paul Oscar being a tenant of ours. ********************************************************************************************************** Further to your latest comments, this is not something we accept. Moreover, 'Paul Oscar' is not a tenant of Let It Homes. If you are a tenant renting one of our managed properties we obviously cannot respond fairly to your comments if you are hiding behind an assumed name. Furthermore, if you are not prepared to identify yourself we can only assume that your comments have absolutely no credibility.

5/5

Google

My family and I emigrated to the UK in 2021. My husband found a job in Kettering and we needed to rent a house desperately as we were staying in an Air BnB and we could not extend our stay. We called quite a few letting agents and we were turned down as we had no credit record in the UK. Out of desperation we knocked on Let It's door and they were the first agency that listened and assisted us rent our first house. Their friendly and caring nature made us feel at ease! We have been with them for 4 years without one minute of trouble and they are always co-operative in getting things done around the property. We highly recommend Let It. We would to extend our gratitude to Sarina Mann in the swift transition of the termination of our lease.

Mandy · 22 December 2024

5/5

Google

I cannot praise the team at Let It in Kettering. They have been looking after my let property for several years now but this year they stepped outside their comfort zone and excelled in the assistance and management of my situation. In early March whilst my property was unoccupied waiting for new tenants to move in I had a major escape of water from the tank in the attic. This leak went on for a few days to the point where water was pouring out of the front door. The team at Let It went round and found the horrendous damage to the house which obviously I was devastated by. The new tenants where supposed to move in the next day!! I immediately visited the house and then set about trying to assess how I was going to put the house back together. It was totally destroyed inside. That is where the team at Let It really stepped up to the mark. They quickly were able to assign contractors to come in and remove all the damaged carpets etc and get the right equipment in to start to dry the house out. The leak was repaired and then the painstaking task of trying to put the house back together for the tenants began. Liam Dupree was outstanding in his assistance for me as I do not live locally to the property and he kept me up to speed with the rebuild progress and was always there on site to make sure everything was being done correctly. All the ceilings had to be replaced and a new kitchen was fitted. The whole house was redecorated from top to bottom. All this was sorted out by Liam and others at the Kettering branch. The house was finally finished off in October last year and the new tenants moved in at the start of November. It was only down to the team at Let It that this was able to happen. Without them I would have been totally lost and not been able to get the project on track and now back to having a property that is almost brand new. This to me was an example of them going out of their way to make sure that as a valued customer I was their priority to get assistance and the situation fully rectified. I cannot thank them enough for what they have done for me over the past year. I will be with them for as long as I have a property. Comment on agent fees This agents fees are superb compared to the others. I am a soldier and they took that into consideration and ensured that I was given a very good rate in relation to their management fee. The best around by far.

John · 23 June 2019

5/5

Google

Thank you Let it for your help and support. I’m renting a property through you and you are always when I need help. Fantastic service! I feel like a part of the family

Lukas · 16 March 2026

5/5

Google

Great work from Let It and their team in Kettering. They helped me with viewings and provided incredible service all around. They helped me with my documents while I was occupied with several jobs and made numerous calls on my behalf (which …

Anotida · 16 December 2025

5/5

Google

Jamie was super helpful, got my moved in date mixed up and he still accommodated me and got me moved in the day before. Despite being self-employed they ensured I had all the documents need to get approved. Tom did a catch up call to make sure everything was ok !

Shola · 22 June 2023

5/5

Google

Great service for managed lets, James is very helpful looking after the tenants and the property for us, always professional and responsive

Teodora · 5 December 2024

5/5

Google

Reported issues with our boiler broken down on a Saturday morning, dealt with Kelsie May and was very helpful, got engineer out, parts replaced and service back up the same day, really good service

Emmanuel · 22 May 2024

1/5

Google

In short, booked 10am viewing. Called place at 10:05am when nobody arrived, told someone was just turning up. Come 10:20am called again and got told nobody has information on the viewing and nobody was coming. Unprofessional & ridiculous In response to response: I was informed that 1 (one) member of staff was indeed isolating, however not that 50% of staff. Being a night shift worker and waking up to attend the viewing, only for the agency to simply to not arrive for the viewing & then proceed to give the wrong information on the call that someone was arriving "very soon" We then proceeded to wait around for another 15 minutes before calling again and being informed that nobody even knew of the appointment begs the question of how well do you all communicate with one another in order to have appointments completely go by without notice. It was offered to reschedule and yes I was in fact annoyed, as setting time aside from days & work in order to view a property and simply be left standing at the side of a road simply screams Unprofessional. I have no issue with the woman who took the call as she was, as you said, apologetic and the mistake was not hers that was made. However a review system is in place to inform the public if your experience with a company, and my experience with your company has been, frankly, terrible. Maybe next time you find yourself short staffed, make sure you contact prospective tenants with ample notice & on an initial call maybe take all correct information to not give misinformation. So yes, personally I would call a company (deliberately(?)) changing the context of a call and making false claims about what information was given (that 50% of staff are off not just 1(unless you have staffing levels of 2 employees)) simply because you made what I assume is a genuine mistake, and do not want a negative review against you. So yes, my review was short, as was my behaviour on the call due to being irked. I hope this longer view is more to your satisfaction. As for hiding behind an account, in reference to my name and your comment on it, this is simply the way my Google account is set up & the way you addressed this was in all honesty more embarrassing than the fact this is my Google name. TLDR; if not going to show for appointment, explain the genuine reasons, accept fault, and understand that a review system is in place to show your experience with a business, of which, my experience was negative with yours. I am happy to resolve this issue in private if you can provide a method of contact, but simply trying to claim no wrong doing on your part is absurd & both parties could of handled this situation in a better, more mature manner.NegativeResponsiveness, Professionalism

Swag · 26 August 2021

Agent replied · 21 June 2024

Dear Ape ( by this I do not mean to be rude but am calling you by the anonymous name that you hide behind when making negative Google reviews), yes, your comments are very short and in fact are not a fair representation of the truth. It was explained to you that for whatever reason your appointment had not been placed in our electronic diary. The call was received at 10.05 and the caller (a female caller, not you, we believe ) was told that somebody from Let It Homes should be with you shortly. The person who spoke to the lady thought that the lady caller was referring to another appointment in the diary , not your appointment , because ,of course, your appointment was not in the diary. You have been dishonest in your representation of the call you made at 10.20. The situation was explained to you, the member of staff apologised profusely to you for the fact that the appointment was not placed in the diary and also offered to rebook you in on another occasion. You have also (deliberately(?)) omitted to explain that we also explained to you in the 10.20 phone call that 50% of our staff are currently self- isolating and that we are stretched terribly thinly which might explain how the administrative error of not placing your appointment in the diary came about. You clearly chose to ignore both the explanation and the apology which was, it seems to me, quite reasonable in all the circumstances . To give you the benefit of the doubt, it may have been, of course, that you were so consumed and overwhelmed by the anger that had overcome you at the time of the call ( a state of mind that has clearly propelled you to making the unfair and intemperate remarks that you have in this Google review) that explains why you have omitted these details rather than any overt dishonesty on your part, nevertheless, I hope that my remarks place your somewhat rash criticism in its proper context. I do apologise again for the apparent mix up of not putting your details in the diary ; however, can I suggest that if you have a genuine grievance in future, rather than rushing to the internet to post a bad review as a first resort, you think carefully about what was said to you at the time of the incident, and perhaps ask to speak to manager or and perhaps even consider using the company's complaint procedure. We do endeavour to provide an excellent service and even in the difficult times of the pandemic my staff will always go over and above trying to put the situation right ( even with 50% of our staff missing). Mark Hurd, Partner.

5/5

Google

Let It Kettering have provided an excellent letting experience! Becky provided a great viewing with friendly service and assisted along the application process. Sarina carried out a most welcoming, helpful, and polite signing appointment. Connie has been wonderful with maintenance and has been most helpful and very prompt!

Doug · 22 June 2023

5/5

Google

Miss sally Norris is so helpful she sorted alot of my concerns and enquiries in one email honestly this is so important especially when you have family to see professional maintenance team happy to help and support

Fady · 22 February 2024

5/5

Google

Had an amazing experience with Dominic Howard and Ellie Hurd! Recently had a few things that needed doing in the flat - they responded very quickly and that same week, all the work had been carried out! Was genuinely so impressed with how …

Darren · 16 September 2025

5/5

Google

This company has been nothing but supporting and helpful to me and my little boy when needing assistance. No problem is too big or too small, they understand our issues. A real asset to the Estate Agency business to have agents that are so helpful. Thank you for all you do for us Let It! We really appreciate it 🙂 …

Sarah · 27 July 2023

Agent replied · 21 June 2024

Many thanks Sarah we really appreciate people who leave us positive reviews if they are happy and we all really do try out best, thank you for noticing.

5/5

Google

There were fantastic in the whole process. Always helpful and ready to assist and support. I have tried few rent consultant which to me weren't as helpful but LET IT is good. Appreciate

Nwobodo · 22 April 2024

1/5

Google

In short, booked 10am viewing. Called place at 10:05am when nobody arrived, told someone was just turning up. Come 10:20am called again and got told nobody has information on the viewing and nobody was coming. Unprofessional & ridiculous In response to response: I was informed that 1 (one) member of staff was indeed isolating, however not that 50% of staff. Being a night shift worker and waking up to attend the viewing, only for the agency to simply to not arrive for the viewing & then proceed to give the wrong information on the call that someone was arriving "very soon" We then proceeded to wait around for another 15 minutes before calling again and being informed that nobody even knew of the appointment begs the question of how well do you all communicate with one another in order to have appointments completely go by without notice. It was offered to reschedule and yes I was in fact annoyed, as setting time aside from days & work in order to view a property and simply be left standing at the side of a road simply screams Unprofessional. I have no issue with the woman who took the call as she was, as you said, apologetic and the mistake was not hers that was made. However a review system is in place to inform the public if your experience with a company, and my experience with your company has been, frankly, terrible. Maybe next time you find yourself short staffed, make sure you contact prospective tenants with ample notice & on an initial call maybe take all correct information to not give misinformation. So yes, personally I would call a company (deliberately(?)) changing the context of a call and making false claims about what information was given (that 50% of staff are off not just 1(unless you have staffing levels of 2 employees)) simply because you made what I assume is a genuine mistake, and do not want a negative review against you. So yes, my review was short, as was my behaviour on the call due to being irked. I hope this longer view is more to your satisfaction. As for hiding behind an account, in reference to my name and your comment on it, this is simply the way my Google account is set up & the way you addressed this was in all honesty more embarrassing than the fact this is my Google name. TLDR; if not going to show for appointment, explain the genuine reasons, accept fault, and understand that a review system is in place to show your experience with a business, of which, my experience was negative with yours. I am happy to resolve this issue in private if you can provide a method of contact, but simply trying to claim no wrong doing on your part is absurd & both parties could of handled this situation in a better, more mature manner.NegativeResponsiveness, Professionalism

Rhys · 24 November 2020

Agent replied · 23 November 2024

Dear Ape ( by this I do not mean to be rude but am calling you by the anonymous name that you hide behind when making negative Google reviews), yes, your comments are very short and in fact are not a fair representation of the truth. It was explained to you that for whatever reason your appointment had not been placed in our electronic diary. The call was received at 10.05 and the caller (a female caller, not you, we believe ) was told that somebody from Let It Homes should be with you shortly. The person who spoke to the lady thought that the lady caller was referring to another appointment in the diary , not your appointment , because ,of course, your appointment was not in the diary. You have been dishonest in your representation of the call you made at 10.20. The situation was explained to you, the member of staff apologised profusely to you for the fact that the appointment was not placed in the diary and also offered to rebook you in on another occasion. You have also (deliberately(?)) omitted to explain that we also explained to you in the 10.20 phone call that 50% of our staff are currently self- isolating and that we are stretched terribly thinly which might explain how the administrative error of not placing your appointment in the diary came about. You clearly chose to ignore both the explanation and the apology which was, it seems to me, quite reasonable in all the circumstances . To give you the benefit of the doubt, it may have been, of course, that you were so consumed and overwhelmed by the anger that had overcome you at the time of the call ( a state of mind that has clearly propelled you to making the unfair and intemperate remarks that you have in this Google review) that explains why you have omitted these details rather than any overt dishonesty on your part, nevertheless, I hope that my remarks place your somewhat rash criticism in its proper context. I do apologise again for the apparent mix up of not putting your details in the diary ; however, can I suggest that if you have a genuine grievance in future, rather than rushing to the internet to post a bad review as a first resort, you think carefully about what was said to you at the time of the incident, and perhaps ask to speak to manager or and perhaps even consider using the company's complaint procedure. We do endeavour to provide an excellent service and even in the difficult times of the pandemic my staff will always go over and above trying to put the situation right ( even with 50% of our staff missing). Mark Hurd, Partner.

5/5

Google

Connie is very attentive the the needs of myself and my wife, joint landlords for a portfolio of properties. She responds well to any issues raised or forms needed.

Stephen · 7 June 2024

5/5

Google

After a long search for a place to call home I landed at Let It. The house viewings were well coordinated and the team was so responsive. Special thanks to Sarah Hazeldine and Kelsey for walking with me in a very proffesional way till i finally settled. Highly recommend this team⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value

Joyce · 22 June 2022

5/5

Google

I had an outstanding experience with Sarina Mann and Annabell Sherratt, both of who represented Let It with the highest level of professionalism , From start to finish, they were always on top of everything which made both estate agents …

Brook · 16 September 2025

5/5

Google

Lovely walk around through various properties with Jana, really showcasing properties in a positive light

Ben · 10 April 2026

1/5

Google

AVOID THEM! Such a petty agency, viewed the 1st house & explained I’d be having my son stay over 1 night a week, came back & “apparently” the landlord didn’t want that. …

Hans · 16 October 2025

2/5

Google

I am not happy from my experience with “let it” because of following reasons 1) They charge relatively much higher reference check fees(120 GBP per person) as compared to other agents. The company they use to do check is "Endsleigh" which only charge 7 GBP for instant and few more for comprehensive background checks, To me this seems very unfair to charge your customer many folds of what it actually cost. 2) Once I deposit the money for reference check and asked if i could see the property second time the refuse to do so and said they can not show me property unless they got my reference cleared which I found very lame and rude. 3) When they showed me the property I was told that everything is included but once I gave them reference fee and initial deposit they start disclosing hidden charges i.e. Electrical appliance testing fee, inventory fees etc. and amount of these are ridiculously high. I will try my best to avoid them next time actually I have not moved in and started thinking of stepping back because of it.

Hassan · 24 June 2013

Agent replied · 21 June 2024

Dear Mr Mansoor, I am the owner of Let It! and your comments are unfair and in the main untrue. 1) Our reference fees are in line with many other agents in town. You do not seem to have conducted a thorough survey in making this assertion. Your quote regarding the cost of the Endsleigh check is again inaccurate. You also omitted to mention that you are told that the application fee covers all of the administration of your application and not solely the reference checks (please check the holding form given to you from the outset). 2) The reason we delayed the second viewing was because despite being repeatedly chased with little response there was a long delay incompleting the reference forms. We were concerned therefore that you were not serious about taking the property. We encounter lots of people who do not proceed even after paying their reference fee, it appeared that you might be one of them given the inordinate delay in completing your form. 3) Again this is unfair and untrue. Regarding the PAT testing fee, we do not charge this to tenants. You were told in this instance that the landlord was going to remove a number of smaller electrical items but that if you were willing to pay for a PAT test on them he would leave them at the property for your use. In the end the landlord agreed to pay for the PAT test himself. I do not understand why you have chosen to misrepresent matters in this way. Regarding the inventory fee this is made plain on the initial documentation you would have received when you first applied for the property. I will call you tomorrow because we too are now having doubts about whether you are the right tenant for this landlord and for our agency. I hope it is simply a case of a series of substantial but genuine misunderstandings on your part. Yours Sincerely, Mark Hurd

5/5

Google

Sarah was very helpful and informative during our viewing of a new property to let. Her professionalism and constant smile made us feel welcomed and comfortable. The initial renting process went without a hitch and Let It were quick to accommodate and changes and additional requirements.PositiveProfessionalism

Florin · 22 June 2022

5/5

Google

Have rented through Let it for approximately 3 years. All the staff have been very helpful and professional. Connie was really helpful when I left my last property with regards to the check out process.

Shazza25w · 22 June 2023

5/5

Google

Really happy with these guys service, James was really helpful in sorting out the new tenancy. 5 stars :)

Keith · 22 May 2024

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