Trusted Agent profile
★★★★★
263 reviews across 2 offices and 1 platform
Let It has two offices, in Kettering and Wellingborough. Together they have 263 reviews on 1 platform, rated 4.3 out of 5 overall.
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Let It's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSo after searching for what seemed like forever to find a place to call home for a little family, we were shown a property by Kelsey at LetIt and we fell in love. It took a while for us to actually get the property but that was no fault of the agents and Kelsey was absolutely amazing throughout the whole process, she was patient, understanding and very kind despite the problems we went through to get there. Thank you so much again Kelsey!
5/5
GoogleOne of the best letting agencies. Very friendly staff, great services and very prompt. Maintenance departement is spot on, any issues are sorted very quickly. Highly recommended for anyone looking to rent a nice property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to say thank you to all the staff at letit homes for helping me find a home 2years ago. They look after their tenants/customers. Any problems they resolve or any help they will help. I would recommend these estate agent if you are looking for the Kettering/surrounding areas. I'm only left the house I was renting due to my job taking me up north. But if I return home to Northamptonshire I would be straight in touch 👍
5/5
GoogleSarah was very helpful and informative during our viewing of a new property to let. Her professionalism and constant smile made us feel welcomed and comfortable. The initial renting process went without a hitch and Let It were quick to accommodate and changes and additional requirements.PositiveProfessionalism
5/5
GoogleA very professional company. They reply to emails promptly. I have been dealing with Connie on the Letting side of the business and she is very professional and responsive via email and also on the phone. Would recommend to friends and family who need an Estate Agency or Letting Agency. Keep up the good work.PositiveProfessionalism
5/5
GoogleJust finished 2 years tenancy with them, can’t complain. Deposit has been fully returned to us and they appreciated how well we have maintained the house during our tenancy, big thank you to Blanka and Tom as they were always very helpful and polite.
5/5
GoogleThis is the first house I am renting through Let it Homes but so far I only had positive experiences with them. Both Tom & Connie are very friendly, helpful and professional! Any questions or issues I have they are there to help with and I always receive a quick response even on a bank holiday weekend. I would highly recommend Let it Homes Kettering to anyone.
5/5
GoogleLet it homes have genuinely done their part in terms of accommodating our needs being in a house share. The inspections are done on a regular basis which I think is great and they are also done in a timeous manner. Id like to point out your staff member Connie Green. She is very responsive and I take my hat off to her for maintaining and responding so quick regarding the vast customer base let it have. She is definitely an asset to your company. Keep up the good work!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleA professional agent which I can highly recommend.
5/5
GoogleA great letting agency - highly recommended for a professional and customer focused service.
5/5
GoogleI would highly recommend this agency. They are helpful and professional.. nothing is too much trouble. Any issues are resolved quickly and efficiently. Would certainly use them again.
5/5
GoogleVery helpful letting agency - very polite and helpful with a personal service. The process of both moving in and moving out was simple and straight forward, and they are quick to sort any issues with the property that need to be arranged. Would highly recommend!
1/5
GoogleIn short, booked 10am viewing. Called place at 10:05am when nobody arrived, told someone was just turning up. Come 10:20am called again and got told nobody has information on the viewing and nobody was coming. Unprofessional & ridiculous In response to response: I was informed that 1 (one) member of staff was indeed isolating, however not that 50% of staff. Being a night shift worker and waking up to attend the viewing, only for the agency to simply to not arrive for the viewing & then proceed to give the wrong information on the call that someone was arriving "very soon" We then proceeded to wait around for another 15 minutes before calling again and being informed that nobody even knew of the appointment begs the question of how well do you all communicate with one another in order to have appointments completely go by without notice. It was offered to reschedule and yes I was in fact annoyed, as setting time aside from days & work in order to view a property and simply be left standing at the side of a road simply screams Unprofessional. I have no issue with the woman who took the call as she was, as you said, apologetic and the mistake was not hers that was made. However a review system is in place to inform the public if your experience with a company, and my experience with your company has been, frankly, terrible. Maybe next time you find yourself short staffed, make sure you contact prospective tenants with ample notice & on an initial call maybe take all correct information to not give misinformation. So yes, personally I would call a company (deliberately(?)) changing the context of a call and making false claims about what information was given (that 50% of staff are off not just 1(unless you have staffing levels of 2 employees)) simply because you made what I assume is a genuine mistake, and do not want a negative review against you. So yes, my review was short, as was my behaviour on the call due to being irked. I hope this longer view is more to your satisfaction. As for hiding behind an account, in reference to my name and your comment on it, this is simply the way my Google account is set up & the way you addressed this was in all honesty more embarrassing than the fact this is my Google name. TLDR; if not going to show for appointment, explain the genuine reasons, accept fault, and understand that a review system is in place to show your experience with a business, of which, my experience was negative with yours. I am happy to resolve this issue in private if you can provide a method of contact, but simply trying to claim no wrong doing on your part is absurd & both parties could of handled this situation in a better, more mature manner.NegativeResponsiveness, Professionalism
Dear Ape ( by this I do not mean to be rude but am calling you by the anonymous name that you hide behind when making negative Google reviews), yes, your comments are very short and in fact are not a fair representation of the truth. It was explained to you that for whatever reason your appointment had not been placed in our electronic diary. The call was received at 10.05 and the caller (a female caller, not you, we believe ) was told that somebody from Let It Homes should be with you shortly. The person who spoke to the lady thought that the lady caller was referring to another appointment in the diary , not your appointment , because ,of course, your appointment was not in the diary. You have been dishonest in your representation of the call you made at 10.20. The situation was explained to you, the member of staff apologised profusely to you for the fact that the appointment was not placed in the diary and also offered to rebook you in on another occasion. You have also (deliberately(?)) omitted to explain that we also explained to you in the 10.20 phone call that 50% of our staff are currently self- isolating and that we are stretched terribly thinly which might explain how the administrative error of not placing your appointment in the diary came about. You clearly chose to ignore both the explanation and the apology which was, it seems to me, quite reasonable in all the circumstances . To give you the benefit of the doubt, it may have been, of course, that you were so consumed and overwhelmed by the anger that had overcome you at the time of the call ( a state of mind that has clearly propelled you to making the unfair and intemperate remarks that you have in this Google review) that explains why you have omitted these details rather than any overt dishonesty on your part, nevertheless, I hope that my remarks place your somewhat rash criticism in its proper context. I do apologise again for the apparent mix up of not putting your details in the diary ; however, can I suggest that if you have a genuine grievance in future, rather than rushing to the internet to post a bad review as a first resort, you think carefully about what was said to you at the time of the incident, and perhaps ask to speak to manager or and perhaps even consider using the company's complaint procedure. We do endeavour to provide an excellent service and even in the difficult times of the pandemic my staff will always go over and above trying to put the situation right ( even with 50% of our staff missing). Mark Hurd, Partner.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI have been using Let It for years and have always received a First Class servicePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery impressed with everyone at Let It, they have done an excellent job managing our property & are always very friendly, professional and a real pleasure to deal with.
5/5
GoogleWe leave everything to them. Complete confidence. No complaints. I am selling rental property through Sell-it as I am so pleased with their service over the years. No frills no faff.
5/5
GoogleProbably the best experience we've had in a long time, as newcomers to the UK we were experiencing friction with letting agents until we reached Let-It, they were helpful, knowledgeable and courteous. The feedback and assistance we received was way above what we expected and would recommend Let-It to anyone.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kettering has the most, with 184 reviews rated 4.3 out of 5, followed by Wellingborough with 79.
The two Let It offices, by town:
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