Trusted Agent profile
★★★★★
757 reviews across 8 offices and 3 platforms
Leaf Living has eight offices, in Stonehouse, Fleet, Crowborough, Barnham, Braintree, Hedge End, Aylesbury and Crowthorne. Together they have 757 reviews on three platforms, rated 3.1 out of 5 overall.
110
Reviews on Google
All 8 offices
5
Reviews on Facebook
Business-wide
642
Reviews on Trustpilot
All 8 offices
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Leaf Living's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe presentation
The presentation by agent was excellent.
Hi Mr. Narendar Mistry, We're so glad you appreciated our agent's presentation and the property's quality. We understand the location wasn't ideal for your needs. Kind Regards, Marcus Linden Homes
5/5
TrustpilotVery helpful and great communication…
Very helpful and great communication with the Sales Consultant, and received great incentives to buy my new property, also put in a touch with a great mortgage advisor.
Hi NJ, We are so pleased to hear about your positive experience with our sales consultant and the excellent communication you received. It's wonderful that you found the incentives beneficial and that we could connect you with a great mortgage advisor. Kind Regards, Marcus Linden Homes
5/5
TrustpilotSam was brilliant
Sam was brilliant, highly recommended.
Hi SF, We are so glad to hear you had such a brilliant experience with us. We truly appreciate your high recommendation! Kind Regards, Marcus Linden Homes
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with Colin. He was professional, helpful and took the time to explain everything clearly during our home demonstration. He answered all our questions and made sure we were happy with everything before completion. We really appreciated his time and support throughout the process.
Hi Maryam, We're so pleased to hear about your positive experience with your home demonstration. It's wonderful to know that everything was explained clearly and that you felt supported throughout the process. Kind Regards, Marcus Linden Homes
4/5
TrustpilotMartin was very helpful and explained…
Martin was very helpful and explained all our options, and what would happen going forward.
Hi Amy, We're so pleased to hear that our team member was helpful in explaining your options and outlining the next steps. We truly appreciate your positive feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotI received a warm welcome and went to…
I received a warm welcome and went to view the houses they were beautiful. They explained everything clearly and they were professional.
Hi Phillip, We're so pleased to hear you felt welcomed and found our homes beautiful. It's wonderful to know our team was clear and professional throughout your visit. Kind Regards, Marcus Linden Homes
5/5
TrustpilotMy sales advisor rodh was very helpful…
My sales advisor rodh was very helpful in helping me as a first time buyer. Viewing the properties were helpful and rodh was knowledgeable about the site and area which helped us narrow things down. Easy to get overwhelmed with things but rodh gave us written information on things, videos to watch and followed us up till the end. Even tho we didnt buy with linden i felt supported and well informed! Thanks again!
Hi Izzati, We're so pleased to hear about your positive experience as a first-time buyer. It's wonderful that our advisor was able to provide such helpful and knowledgeable support throughout your property search, making a potentially overwhelming process much smoother. We appreciate you sharing your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotColin turned a disappointing key-pickup experience into a true 5-star service!
I recently bought my new home at Quantum Fields in Littleport. My initial experience with the estate agent when picking up the keys was really disappointing. It happened quickly on a very busy road, communication was difficult, and it just felt like a rushed "hello and goodbye" moment. I didn't expect flowers or champagne, but picking up the keys to your new home should be a special moment, and it felt really weak.
Hi Anna, We appreciate you sharing your detailed experience with us. We understand that the initial key collection did not meet your expectations for such a significant moment, and we acknowledge that it felt rushed. We are truly delighted to learn that our team member was able to completely turn your experience around and leave such a positive and lasting impression. We are incredibly proud of our long-serving colleagues and their dedication to our customers. It is wonderful to hear that this positive interaction has led you to recommend us to others. Thank you for your valuable feedback. Kind Regards, Marcus Linden Homes
1/5
GoogleHorrible company, was going ahead with property I paid the holding fee (£530) and was assured that it will be refundable if we do not get the property. The checks came back n I failed due to a ccj that I was unaware of due to it being issued to a previous property. They are now saying that they will be keeping the money it’s ridiculous seems like a scam to me
Thank you for your feedback. When you alerted us that you were not aware of the CCJ that had not been disclosed we did refund the monies as a goodwill gesture within 24 hours. We wish you well with your property search.
2/5
GoogleHaving lived In one for 2 years they are overpriced and not particularly well fitted out and will try and take you for everything they can when you leave don't use them unless there is nothing else available
4/5
GoogleI wanted to update my original review as it's only fair to reflect how things turned out. When I first moved in, I had a very poor experience. The property had several issues, including a major leak under the kitchen sink, very low water pressure, a broken dishwasher, a gate that wouldn't close, missing fixtures, wrong light fittings in bathroom and other unfinished items. It was frustrating, especially on move-in day, and I felt the property should have been handed over in a much better condition. To be fair, most of the issues were sorted within 48 hours. The only things that took a bit longer were the kitchen units and an electrical issue, which took a few weeks to resolve. As this is a new-build property, it seems many of the problems were teething issues. I also want to give credit where it's due. Rebecca went above and beyond to get everything sorted. She kept me updated throughout, chased the contractors, and made sure everything was completed. While the start of my tenancy was disappointing, I appreciate the effort that was made to put everything right, and it's only fair that my review reflects that.
Dear Andre, thank you kindly for taking the time to leave us a review. We are working closely with you to turn your experience around, and our Head of Property Operations is in direct contact. Kind regards, Leaf Living Team
3/5
GoogleI recently moved into Western Gate in Harpole, Northampton. The sales lady was fantastic; my experience was excellent. She allowed us to explore multiple options, which ultimately helped us make our decision to move with Leaf Living. After we moved, we discovered that the internet in the area is terrible, and the provider, Sky, isn't helpful at all. The complimentary Wi-Fi they offer is barely functional and unsuitable for anyone who works from home. We found that Teams meetings simply won't work with it. In the past two weeks, we spent over £500 on travel to the office in London to address this issue, and we are now looking for a better service provider ourselves. It seems that the complimentary Wi-Fi is primarily intended for Sky's own use, as they utilise Yale door locks and Yale cameras for security. So, don’t make the same mistake we did by assuming this is a positive aspect when weighing the pros and cons of moving.
Hi Arnold, Thank you for taking the time to share your feedback. We’re really pleased to hear that your initial experience with the sales team was a positive one and that they were able to support your decision to move into Western Gate. We’re very sorry to learn about the issues you’ve experienced with the internet service since moving in. We completely understand how important a reliable connection is, particularly for anyone working from home. We are aware that the Property Management team is in communication with Sky and yourself to help address the issues you’ve raised, and they will continue working towards improvements to ensure residents have a more reliable and suitable service. Kind regards, Leaf Living
5/5
TrustpilotFriendly and knowledgable contact at all times.
Making contact throughout, and asking questions no problem.
5/5
TrustpilotSimple
Simple, fast, clear.
5/5
Trustpilotsmooth easy efficient service
Rating only, no written review.
4/5
TrustpilotWriting a review seems complicated with…
Writing a review seems complicated with a cluttered webpage. Good service so far from BUPA but we are paying a lot of money each month.
5/5
TrustpilotI have been with BUPA for more than…
I have been with BUPA for more than half a century ! Two weeks ago I received the most lovely bouquet from “Fiona” who had taken my call and so knew I was going through a particularly hard time. It made my day and cheered me up no end. As I cannot thank Fiona personally I hope she is shown this message. You are superb at your job and sorted my complex claim with minimum fuss.. 🙏🙏🙏🙏🙏🙏
5/5
TrustpilotExcellent experience I…
I was able to see the consultants I wanted to be referred to with ease and support from Bupa. Although my initial GP appointment wasn’t the best, my opinion was followed up and it has gone smoothly so far.
5/5
TrustpilotEfficiency
5/5
TrustpilotEasy experience to make a claim
4/5
TrustpilotDid a good job....made payment quickly…
Did a good job....made payment quickly without quibble. Much better than Unum the previous provider.
5/5
TrustpilotIt was such an easy process to get an…
It was such an easy process to get an appointment to see a consultant. Very impressed with the online service and response and booking.
2/5
TrustpilotThe representative was obstructive and…
The representative was obstructive and unhelpful.
5/5
TrustpilotTreated with respect and empathy
Treated with respect and empathy. Always go the extra mile when making arrangements.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stonehouse has the most, with 493 reviews rated 2.6 out of 5, followed by Fleet with 181.
The eight Leaf Living offices, by town:
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