2/5
TrustpilotMy filling broke out after two days and…
My filling broke out after two days and my dentist has unfortunately not responded yet!
Trusted Agent profile
Leaf Living estate agents in Stonehouse, Fleet, Crowborough and 5 more
★★★★★
746 reviews across 8 offices and 3 platforms
Leaf Living has eight offices, in Stonehouse, Fleet, Crowborough, Barnham, Braintree, Hedge End, Aylesbury and Crowthorne. Together they have 746 reviews on three platforms, rated 3.1 out of 5 overall.
110
Reviews on Google
All 8 offices
5
Reviews on Facebook
Business-wide
631
Reviews on Trustpilot
All 8 offices
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Our offices
Leaf Living's eight offices, most reviewed first. Each has its own page.
- Leaf Living StonehouseDe Lisle Bush Wy, GL10 3WL492 reviews · 6 on Google (3.7)45 in the last 90 days
- Leaf Living FleetRedfields Lane, Church Crookham, GU52 0RL171 reviews · 26 on Google (4.1)94 in the last 90 days
- Leaf Living CrowboroughThe Collection, Eridge Road, Crowborough, TN6 2TN45 reviews · 45 on Google (3.8)1 in the last 90 days
- Leaf Living BarnhamFontwell Avenue, BN18 0SY26 reviews · 22 on Google (4.2)1 in the last 90 days
- Leaf Living BraintreeBraintree Road, Tye Green, Cressing, CM77 8JE12 reviews · 11 on Google (4.4)1 in the last 90 days
- Leaf Living Hedge EndWallington Road, SO30 2DG5 reviews · 0 on Google1 in the last 90 days
- Leaf Living AylesburyArmstrongs Fields, Kingsbrook, HP22 7BX4 reviews · 0 on Google1 in the last 90 days
- Leaf Living CrowthorneBuckler?????s Park, Buckler's Ride, RG40 3GA0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Leaf Living office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotThe experience was 5 star from start to…
The experience was 5 star from start to finish
5/5
TrustpilotVery quick response.
Rating only, no written review.
5/5
TrustpilotKnowledgable friendly consultants
Knowledgable friendly consultants who are very helpful in getting positive results.
4/5
TrustpilotInitial process was fine and…
Initial process was fine and information supplied quickly, however, after that, making appointments & availability of Specialist has been challenging, 2 weeks and still unable to get appointment at designated hospital.
Agent replied · 24 September 2026
We sincerely apologise for the difficulties you've encountered in scheduling an appointment with a specialist. We understand your frustration
2/5
TrustpilotI have paid the cost of the consultancy/physio
The cost of the consultancy/physio is not covered by Bupa as I have reached my annual allowance. I had surgery (hence this consultancy) but the pre-op identified atrial fibrilation which I then required consultation with a cardiologist, pushing me above the allowance. I have now paid over £1,000 of my own expenses to supplement the Bupa rate. If you have pre/post operative consultation and post-op physio then your defined allowance appears to be insufficient.
Agent replied · 24 September 2026
We're very sorry to hear of your disappointment and the financial burden you've experienced due to reaching your annual allowance. We understand your concerns regarding the sufficiency of the defined allowance, especially with unexpected pre-operative complications.
5/5
TrustpilotNice doctor who was very helpful and…
Nice doctor who was very helpful and knew where to send me
Agent replied · 24 September 2026
We appreciate your feedback and are so pleased to hear that our doctor was helpful and knowledgeable in directing you to the right place.
5/5
Trustpilotsuper quick and easy uploaded my claim…
super quick and easy uploaded my claim whilst in the car park of the dentist and funds were in my account 3 days later
Agent replied · 24 September 2026
We're so happy to hear that submitting your claim was a quick and easy process for you, and that the funds were in your account so promptly!
4/5
TrustpilotThe website is easy to use
The website is easy to use. I’ve been able to get treatment approved quickly and in a way that suits me
Agent replied · 24 September 2026
We're so pleased to hear that you find our website easy to use and that your treatment approvals have been quick and convenient for you.
5/5
TrustpilotDental Claims
The process always runs smoothly - minimal fuss which is exactly what I'm looking for with prompt payment
Agent replied · 24 September 2026
We're so pleased to hear that you found the process smooth and efficient, and that you received prompt payment. Thank you for your positive feedback!
3/5
TrustpilotDifficult to book an appointment
Difficult to book an appointment, I cannot make it via the BUPA website, I was redirected to the BUPA mobile application and there it was not possible and finally I had to call BUPA and I was passed around different persons until I was able to book a call appointment. As a Santander UK employee and BUPA customer this is not helpful at all.
Agent replied · 24 September 2026
We appreciate you sharing your experience. We understand how frustrating it is when booking an appointment becomes a complicated process involving multiple steps and redirects.
5/5
TrustpilotReally easy to claim for Dental…
Really easy to claim for Dental Treatment and paid out surprisingly quickly
Agent replied · 24 September 2026
We are so pleased to hear that your dental treatment claim was easy and that you received a quick payout. Thank you for sharing your positive experience with us!
5/5
TrustpilotFast, professional and reassuring.
I have had to use BUPA on a number of occasions. When I have phoned the helpline you get through straight away and I have always got through to a real person. They have always been polite, helpful and knowledgeable. Assessments and treatment is always quick after this. All the staff, administrative and clinical have always shown the ability to listen and now days it is really hard in life to get people to listen. I can't say enough in praise of BUPA.
Agent replied · 24 September 2026
We're so pleased to hear about your consistently positive experiences with us. It's wonderful to know that our team has been polite, helpful, and knowledgeable, and that you've found our assessment and treatment processes quick and efficient. We truly value your kind words.
4/5
TrustpilotI have been with bupa for many years…
I have been with bupa for many years and never had any trouble receiving my payment for treatments . However this time using the app it doesn’t accept photo downloads of receipts
Agent replied · 24 September 2026
We appreciate your long-standing loyalty and understand your frustration with the app not accepting photo downloads of receipts.
5/5
TrustpilotVery quick in responding and easy to…
Very quick in responding and easy to reach. Their processes are very streamlined and customer focused. Definitely will recommend for health insurance. Very quick claim settlement and payments.
Agent replied · 24 September 2026
We're so pleased to hear about your positive experience with our responsiveness and streamlined, customer-focused processes. It's wonderful that you found our claim settlement and payments quick.
5/5
TrustpilotAlways very easy to get my dental…
Always very easy to get my dental covered with my insurance!
Agent replied · 24 September 2026
We're so pleased to hear that you find it easy to get your dental needs covered with your insurance. Thank you for sharing your positive experience!
4/5
TrustpilotVery efficient and fast transactions
Very efficient and fast transactions. However, the app will not accept photo downloads of receipts.
Agent replied · 24 September 2026
We appreciate your positive feedback on our transaction speed. We understand your frustration with the app not accepting photo downloads of receipts.
5/5
TrustpilotEfficient
Efficient, helpful & courteous
Agent replied · 24 September 2026
We appreciate your 5-star rating and feedback. We are so pleased to hear that you found our service efficient, helpful, and courteous, and that your claim was processed surprisingly quickly.
5/5
TrustpilotPrompt payment
I went to a private dentist who I have been with since the 1990,s & very happy with, however I am moving away & as a BUPA member they have always been very good sorting out my claims & there is a BUPA dentist where I am moving to so I think I will try them
Agent replied · 24 September 2026
We're delighted to hear about your positive experiences with your current dentist and your satisfaction as a BUPA member. We appreciate you considering a BUPA dentist at your new location. We are confident you will continue to receive excellent care.
5/5
TrustpilotExcellent service
Excellent service. Worth every penny each month. Hassle free. Easy to make a claim on the website
Agent replied · 24 September 2026
We appreciate your positive feedback and 5-star rating! We're so happy to hear that our service is excellent and hassle-free, and that making a claim on our website is easy.
1/5
TrustpilotI have been a member of Bupa for…
I have been a member of Bupa for approximately 10 years and 3 weeks ago I tried to use it for the first time. My initial interaction with Bupa was okay and I got the referral details needed. They gave me the details of a hospital close by, who I called they did not want to speak to me at all, and told me to email, I have emailed 3 times and called but I still do not have an appointment, I then called Bupa to complain about the whole situation and try to get them to help and perhaps give the hospital a push but to date they have. Not helped at all either, they have not called me, apologised or tried to help in anyway. Every time I speak with someone they say “what can I do to fix this for you” I just want to book a hospital appointment! I will be cancelling my Bupa membership as I am appalled with the customer service from both Bupa and Vista hospitals.
Agent replied · 24 September 2026
We're truly sorry to hear about the significant difficulties you've experienced in trying to book an appointment and the subsequent lack of resolution. We've reached out for membership details so we can look into this further. Many thanks
5/5
TrustpilotFantastic service provided
Fantastic service provided, only took a few minutes to complete the necessary forms and received a message within minutes to say my claim had been received and within a couple of hours received a text message saying my claim will be sent direct to my bank account, fantastic straightforward service provided
Agent replied · 24 September 2026
We're so pleased to hear you found our service fantastic and straightforward! It's wonderful that your claim was processed so quickly and efficiently. Thank you for sharing your positive experience.
5/5
TrustpilotThree months in NHS hospital
Three months in NHS hospital. Claimed per day under BUPA policy and paid out almost immediately.
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our BUPA policy and the prompt payout. We appreciate your feedback.
5/5
TrustpilotFrom the first contact and throughout I…
From the first contact and throughout I felt listened to, safe and confident that I would receive any necessary treatment quickly.
Agent replied · 24 September 2026
We are so pleased to hear that you felt listened to, safe, and confident throughout your experience. It's wonderful to know that our process was easy and straightforward, relieving your worries. We're glad our team made you feel valued and important.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Leaf Living
Which Leaf Living office has the most reviews?
Stonehouse has the most, with 492 reviews rated 2.6 out of 5, followed by Fleet with 171.
Where are the Leaf Living offices?
The eight Leaf Living offices, by town:
- Aylesbury: Armstrongs Fields, Kingsbrook, Aylesbury, HP22 7BX
- Barnham: Fontwell Avenue, Barnham, BN18 0SY
- Braintree: Braintree Road, Tye Green, Cressing, CM77 8JE
- Crowborough: The Collection, Eridge Road, Crowborough, TN6 2TN
- Crowthorne: Buckler?????s Park, Buckler's Ride, Crowthorne, RG40 3GA
- Fleet: Redfields Lane, Church Crookham, Fleet, GU52 0RL
- Hedge End: Wallington Road, Hedge End, SO30 2DG
- Stonehouse: De Lisle Bush Wy, Stonehouse, GL10 3WL
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