Trusted Agent profile
★★★★★
736 reviews across 8 offices and 3 platforms
Leaf Living has eight offices, in Stonehouse, Fleet, Crowborough, Barnham, Braintree, Hedge End, Aylesbury and Crowthorne. Together they have 736 reviews on three platforms, rated 3.1 out of 5 overall.
110
Reviews on Google
All 8 offices
5
Reviews on Facebook
Business-wide
621
Reviews on Trustpilot
All 8 offices
Leaf Living's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Trustpilotwonderful small rural hospital with…
wonderful small rural hospital with excellent service and medical staff all very helpful and friendly
We appreciate your 5-star rating and kind feedback. We are so pleased to hear that you had such a positive experience with our dedicated team and enjoyed the excellent care and supportive environment at our facility.
5/5
TrustpilotExcellent service and after care
We have now been living in our new build home for a year and couldn’t be happier with our experience. The house has been built to a really high standard and we have been so impressed with the quality and finish of our home. Like with any new build, we have had a few minor issues along the way, but what has really stood out to us is how quickly and efficiently everything has been dealt with. Nothing has ever been too much trouble, and any concerns we have raised have been resolved in a very timely manner. The level of customer service and support we have received throughout the year has been fantastic. It’s reassuring to know that if something does need attention, it is listened to and sorted without any unnecessary hassle. After a year of living here, we can honestly say we absolutely love our home and would happily recommend them to anyone looking for a well-built new home with excellent aftercare. ⭐️🏡
Hi mrsR, We are happy to hear that you are enjoying your first year in your new place. It is wonderful to know that the overall craftsmanship met your expectations and that you are satisfied with the final result. We appreciate you highlighting our team's response to the smaller property items that needed attention. Resolving those initial matters promptly and keeping the process stress-free for residents is a top priority for us. Knowing that our ongoing support provided peace of mind throughout your move-in period brings us great satisfaction. Thank you very much for sharing your positive journey and for recommending our work to others. We remain committed to providing high standards of service to all our homeowners. We hope you continue to make wonderful memories in your space for many more years to come. Kind Regards, Marcus Linden Homes
5/5
TrustpilotWe had an initial visit today and the…
We had an initial visit today and the staff were so incredibly helpful and welcoming. We look forward to potentially continuing our house moving journey with you.
Hi Rachael, Thank you for taking the time to share your feedback with us. We are delighted to hear that our team made a great first impression during your visit. It is wonderful to know that you felt so well looked after, and we would be thrilled to assist you further as you take the next steps in your home buying journey. Kind Regards, Marcus Linden Homes
1/5
Trustpilot100% Reliance on a bot
100% Reliance on a bot - with inability to make human based decisions. Have wasted 2 weeks of time on trying to get a property. For referencing, they rely 100% on a simplistic bot service from a company called Goodlord. This bot asks for ever increasing amounts of personal information, and for income, if all of your Employer name, the name on your payslip, the name on the bank receipt into your account, and your employers payroll scheme with HMRC do not match up 100%, then it will refuse you (and since most banks will shorten long company names on your statement - that means a very high refusal rate) Now, logically, with this obvious shortcoming, a human would step in and look at the rest of the income evidence (payslips matching the money coming into the bank etc) - but with Leaf Living it is not the case - it does not matter who you speak to, nor how much money is coming into your bank account - you could have £1 million per month coming in, but if the bot says no, then they will refuse you (in our case we had net income of more than double the amount needed - still was no use). My recommendation? don't bother with them. It is simply not worth the waste of time, effort and stress Oh and I'll add another peice of advice… when speaking to an agent about a property, ask if they use Goodlord for referencing… if they say yes, don't bother applying.
5/5
TrustpilotThe customer representative was…better
The customer representative was excellent
Hi Muideen, We are so happy to hear that our representative provided you with excellent service. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
Trustpilot1st time buying
Ash &Tara kept me informed every step of the way.Nothing was too much trouble !! Excellent customer service
Hi Stephen, We are so pleased to hear that our team kept you informed and provided such excellent customer service throughout your experience. We truly appreciate your positive feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotStuart was exceptional and explained e…
Stuart was exceptional and explained e everything in detail nothing was too much trouble 'great guy' 👍
Hi Ann, We're so happy to hear about your positive experience! We truly appreciate your kind words about our team member's helpfulness and detailed explanations. Kind Regards, Marcus Linden Homes
5/5
TrustpilotTop notch development, homes, location and customer. Care👌🏼
The Sales representative has the knowhow and expertise and experience to offer excellent customer care in help my family in this time of home search. He was patient and he was proactive. We are now looking forward to progress with our purchase of a Linden Home. We recommend Linden Home 100%
Hi Sabrina , We're absolutely delighted to hear about your positive experience with our sales representative. It's wonderful to know their expertise and proactive approach made your home search so much easier. We're thrilled you're looking forward to progressing with your purchase! Kind Regards, Marcus Linden Homes
5/5
TrustpilotReally informative and time spent…
Really informative and time spent explaining everything to us
Hi Rose , We're glad to hear we could provide such an informative experience for you. Thank you for your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotPippa was exceptionally helpful
Pippa was exceptionally helpful, caring , patient and dedicated throughout the process of our reservation. I will always give my recommendations to her and her team.
Hi Augustine, We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their helpfulness, caring nature, patience, and dedication made such a difference throughout your reservation process. We truly appreciate your recommendations. Kind Regards, Marcus Linden Homes
5/5
TrustpilotDental claim processed quickly and paid…
Dental claim processed quickly and paid in full.
1/5
TrustpilotThey need to change the policy so that…
They need to change the policy so that if you have an ongoing existing claim and your policy renews unfortunately because of the date you have got sick just before your policy renews, you shouldn’t have to pay your excess again that’s totally unfair especially when your following up to see a consultant that has said when you book to see them you are entitled to a consultation and another follow up consultation included in your payment but then i was told my policy has renewed and my excess has kicked in again so i have to pay £500 again days apart from the first excess payment.
5/5
TrustpilotGirl Maths - Free Dentist
Really easy to claim. Money was back in my bank with no questions asked. Great service
5/5
TrustpilotExcellent as ever
Excellent as ever. it's very simple and intuitive to fill out the claim forms online and only takes a few minutes.
2/5
TrustpilotMy filling broke out after two days and…
My filling broke out after two days and my dentist has unfortunately not responded yet!
5/5
TrustpilotThe experience was 5 star from start to…
The experience was 5 star from start to finish
5/5
TrustpilotVery quick response.
Rating only, no written review.
5/5
TrustpilotKnowledgable friendly consultants
Knowledgable friendly consultants who are very helpful in getting positive results.
4/5
TrustpilotInitial process was fine and…
Initial process was fine and information supplied quickly, however, after that, making appointments & availability of Specialist has been challenging, 2 weeks and still unable to get appointment at designated hospital.
We sincerely apologise for the difficulties you've encountered in scheduling an appointment with a specialist. We understand your frustration
2/5
TrustpilotI have paid the cost of the consultancy/physio
The cost of the consultancy/physio is not covered by Bupa as I have reached my annual allowance. I had surgery (hence this consultancy) but the pre-op identified atrial fibrilation which I then required consultation with a cardiologist, pushing me above the allowance. I have now paid over £1,000 of my own expenses to supplement the Bupa rate. If you have pre/post operative consultation and post-op physio then your defined allowance appears to be insufficient.
We're very sorry to hear of your disappointment and the financial burden you've experienced due to reaching your annual allowance. We understand your concerns regarding the sufficiency of the defined allowance, especially with unexpected pre-operative complications.
5/5
TrustpilotNice doctor who was very helpful and…
Nice doctor who was very helpful and knew where to send me
We appreciate your feedback and are so pleased to hear that our doctor was helpful and knowledgeable in directing you to the right place.
5/5
Trustpilotsuper quick and easy uploaded my claim…
super quick and easy uploaded my claim whilst in the car park of the dentist and funds were in my account 3 days later
We're so happy to hear that submitting your claim was a quick and easy process for you, and that the funds were in your account so promptly!
4/5
TrustpilotThe website is easy to use
The website is easy to use. I’ve been able to get treatment approved quickly and in a way that suits me
We're so pleased to hear that you find our website easy to use and that your treatment approvals have been quick and convenient for you.
5/5
TrustpilotDental Claims
The process always runs smoothly - minimal fuss which is exactly what I'm looking for with prompt payment
We're so pleased to hear that you found the process smooth and efficient, and that you received prompt payment. Thank you for your positive feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stonehouse has the most, with 491 reviews rated 2.6 out of 5, followed by Fleet with 162.
The eight Leaf Living offices, by town:
