Trusted Agent profile
★★★★★
736 reviews across 8 offices and 3 platforms
Leaf Living has eight offices, in Stonehouse, Fleet, Crowborough, Barnham, Braintree, Hedge End, Aylesbury and Crowthorne. Together they have 736 reviews on three platforms, rated 3.1 out of 5 overall.
110
Reviews on Google
All 8 offices
5
Reviews on Facebook
Business-wide
621
Reviews on Trustpilot
All 8 offices
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Leaf Living's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotTerrible service and entitled staff…
Terrible service and entitled staff unapologetic for the **** service provided. Stop sending me 'survey'... the feedback will not change until you change BUPA!
Thank you for sharing your feedback. We acknowledge your frustration regarding the poor attitude and unhelpful assistance you experienced, as well as the unwanted survey requests.
5/5
TrustpilotDr Henriksen
This was an annual check up with Dr Henriksen, through my BUPA Insurance at Shawfair, Edinburgh. Everything runs smoothly and you feel at ease right from the start. Would highly recommend to anyone who is going through Cardiology treatment.
We are so pleased to hear that your annual check-up went so smoothly and that you were made to feel at ease right away. Thank you for taking the time to share your experience and for recommending our cardiology care.
3/5
Trustpilotlong wait
I thought the waiting time to book an appointment would be shorter. Instead, I have been waiting for 10 days to be contacted about an MRI
Thank you for your feedback.
3/5
TrustpilotThe Bupa Finder needs to be fixed!
The Bupa Finder needs to be fixed. When I schedule an appointment with an expert in a specific field, the system somehow assigns my appointment to an unrelated field. Bupa was unable to resolve my issue, so I had to contact the hospital directly to fix it.
Thank you for sharing your feedback with us. We regret that our booking tool misdirected your appointment and required extra effort on your part.
5/5
TrustpilotGreat Service
I just like to say how quickly the appointment to see consultant came within a week.The whole process from start was top class.I would recommend Bupa to everyone you just never know whats round the corner these days.If you have Bupa you know you will be looked after .
Thank you so much for sharing your positive feedback. We are delighted to hear that you received a prompt appointment and experienced excellent care throughout the entire process. Providing fast access to specialists and peace of mind when you need it most is always our priority, and we truly appreciate your recommendation.
1/5
Trustpilotabsolutely dreadful
absolutely dreadful. Evasive, unco-operative, unhelpful and incredibly difficult to deal with.
We thank you for your feedback. We've reached out for membership details so we can better understand what's happened. Many thanks
5/5
TrustpilotHighly Recommend
Highly recommend! Simple process payment made very quickly.
We appreciate your wonderful feedback! It is great to hear that you experienced a straightforward transaction and received your funds in a timely manner.
5/5
TrustpilotAbout the only transaction of late that…
About the only transaction of late that has been easy to do, and dealt with almost immediately. Fabulous...and much appreciated
We're so pleased to hear that your experience was straightforward and that everything was taken care of for you so promptly. Thank you for taking the time to share your kind feedback and 5-star rating!
5/5
TrustpilotI found the process clear
I found the process clear, I spoke to a member of your team, called Darren he was really helpful, informative, and sorted out my request in an efficient manner
We're so pleased to hear that you found the process clear and straightforward. It is wonderful to know that the team member you spoke with was informative and resolved your request so efficiently. Thank you for sharing your positive feedback with us!
5/5
TrustpilotI have been with BUPA for many years…
I have been with BUPA for many years and I cannot praise them enough for excellent customer service, always there when needed, caring and exceptionally quick with any health concerns and appointments.
We are so pleased to hear about your long-standing experience with us. Thank you for your kind feedback regarding our supportive team, prompt care, and quick scheduling for your health needs.
5/5
TrustpilotJust six weeks on from my half knee…
Just six weeks on from my half knee revision to full replacement. All has gone very smoothly since authorisation. The unicompartmental joint was in excellent condition after 16 years. However a bone cyst had developed at the top of the tibia which had created instability and discomfort on and of for some time. Already the knee feels more stable and healing nicely.
Thank you for sharing your experience. We are delighted to hear that your procedure went smoothly and that your recovery is progressing so well. It is wonderful to know that your knee is already feeling much more stable, and we wish you a continued, speedy recovery.
4/5
TrustpilotCardiac Ablation Surgery
The referral process was smooth and efficient as I was moved between consultants and the surgery was booked at my convenience which makes planning much easier. The day of the surgery at the Cromwell Hospital, all staff were very helpful and friendly. Surgery was successful and spoken with the consultant afterwards so a very personal touch.
We are delighted to hear that your referral process was smooth and that scheduling your surgery was so convenient. It is wonderful to know that the hospital staff took such great care of you on the day of your procedure and that your surgeon provided a personal, attentive touch afterward.
5/5
TrustpilotIt was fairly simple to organise an…
It was fairly simple to organise an appointment with a consultant
We are glad you enjoyed your experience and found setting up a meeting with our specialist to be a smooth process. Thank you very much for your feedback.
1/5
TrustpilotExtremely disappointed with Bupa
Extremely disappointed with Bupa. The initial video consultation was professional and helpful, but because my condition began just two days after my policy started, Bupa refused to cover or assist with my claim. Given the cost of the policy, this seems unreasonable and very poor customer service. I expected much better support.
We appreciate you taking the time to share your feedback. We are very sorry to hear about your disappointment regarding your claim decision and the frustration this has caused, especially after a positive initial consultation. Our Member Services team are available on 0345 609 0111 if you'd like to discuss this in more detail. Lines are open 8-8 Monday to Friday and 8-4 on Saturday. Many thanks
2/5
TrustpilotBupa was very unhelpful!
After fully paying for my medical procedure, I subsequently received multiple letters from the Hospital and the Specialist requiring additional payments for the same procedure. I called Bupa multiple times to get the matter sorted and none of Bupa's representatives have been able to help me! It is very unlikely that I would recommend Bupa to anyone.
We are very sorry to hear about the ongoing frustration caused by receiving unexpected payment requests after your procedure. I see a colleague is looking into this for you and will be in contact. Many thanks
5/5
TrustpilotThis was the first time i have used Bupa and the Bupa App
This was the first time i have used the Bupa App and found it very clear and easy to use. Once downloaded it was some simple verification steps through email address and phone number to create an account. Then i was able to verify my identity (via passport) and connect my medical data history. Then i simply chose the required option i wanted (book an appointment) choose date and time required and book. i had a very efficient online face to face meeting which was very effective with a extremely helpful person. Everything was explained clearly to me and i had a good understanding of the process and expectation. I would recommend this process to anyone and found very easy to use with great service.
We are glad you enjoyed your experience using our digital platform for the very first time. It is wonderful to know that setting up your account, verifying your identity, and linking your health records went so smoothly for you. We appreciate your positive feedback regarding how straightforward it was to schedule your visit at a convenient date and time. It is also great to hear that your video consultation was both efficient and clear, and that the person you spoke with provided supportive guidance throughout your discussion. Providing seamless access to care and ensuring our users feel fully informed about their ongoing health journey is always our priority. Thank you for taking the time to share your recommendation with us.
5/5
TrustpilotExcellent help and support from Bupa…
Excellent help and support from Bupa Dental Sutton Coldfield for their professionalism - Dr Sweta Nagar and team thank you!
We are so pleased to hear about your positive experience and the excellent care provided by our practice. Thank you so much for taking the time to share your kind feedback and for giving us a wonderful 5-star rating!
5/5
TrustpilotReally great customer service
Really great customer service. Teddy handled the call with me very well, listening carefully, and progressing my requests efficiently and effectively. I can imagine that these calls are not easy, as they will all be different and often complex. So thank you Teddy and Bupa.
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that your call was handled with so much care, patience, and efficiency. It is wonderful to know that your requests were processed smoothly, and we truly appreciate your kind recognition of the hard work that goes into managing complex enquiries.
5/5
TrustpilotExcellent dentistry
Excellent dentistry, friendly and efficient staff. Higher recommended.
Thank you so much for the 5-star rating. We are thrilled to hear that you had such a wonderful experience with our team and appreciated our quality care and prompt service. Your high recommendation means the world to us!
5/5
TrustpilotAs usual excellent service and help
We appreciate your feedback and are so pleased to hear that you consistently receive excellent assistance and support from our team. Thank you for taking the time to share your experience and for giving us a 5-star rating!
1/5
TrustpilotThe experience was poor
The experience was poor, as dentist assured me filing was covered only to be charged 150 pounds later
Thank you for sharing your feedback. We regret the unexpected billing situation regarding your procedure. We've reached out for membership details so we can better understand what's happened. Thank you *Thank you for sharing your details with us. Please contact our Dental Member Services team on 0800 237 777 if you'd like to discuss this claim in more detail. Lines are open 8-6 Monday to Friday and 8-1 on Saturday. Many thanks
5/5
TrustpilotBUPA dental insurance we find it…
BUPA dental insurance we find it excellent for the cost, especially for those big items, emergency dental work, crowns etc. Claiming online is easy and payment is quick.
We are delighted to hear that you find our dental coverage so valuable for major procedures and emergencies. It is wonderful to know that submitting claims online has been smooth for you and that you appreciate the prompt reimbursement.
1/5
TrustpilotVery disappointing
Very disappointing. Have to keep repeating the same communication over multiple times without reaching the same point of contact. Response time is also very slow even when the matter is urgent.
We truly regret the frustration caused by having to repeat yourself and experiencing delays with your urgent inquiries.
5/5
TrustpilotVery quick, easy and friendly service
Very quick and easy-to-use, unbureaucratic service. Booked a GP consultation and received a referral; bupa immediately issued pre-authorisation to see a consultant and sent a list of local options. Saw my chosen consultant the next day, after which a very friendly and efficient bupa colleague (Andy) explained the payment implications in terms of my excess, and cleared further pre-authorisation for diagnostic tests, all of which were carried out within 8 days of my initial bupa GP call.
We are delighted to hear about your seamless journey from the initial consultation through to your diagnostic tests. It is wonderful to know that our team provided such efficient support and clear guidance regarding your coverage, allowing you to get the care you needed so quickly. Thank you for sharing your positive feedback with us!
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Stonehouse has the most, with 491 reviews rated 2.6 out of 5, followed by Fleet with 162.
The eight Leaf Living offices, by town:
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