Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,466 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,466 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

963

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

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Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 901 reviews on Google only. Show every review

5/5

Google

I have had an amazing experience with Emily. I called up and registered with her for my search and she made sure that I was a priority as a registered applicant, informing me once she had a new property within my price range. She was able to turn things around quickly, with great communication skills and updating me throughout the process. I would definitely recommend reaching out to Emily if you are looking for properties in Sevenoaks. Thank you!

Jordan · 16 October 2025 · Langford Russell Sevenoaks

Agent replied · 9 December 2024

Dear Jordan Fuller Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Stephanie was very professional and approachable. She is what an estate should be …. She kept in touch on a regular basis without being pushy

Hazel · 13 October 2025 · Langford Russell Sevenoaks

Agent replied · 12 December 2025

Dear Hazel Keen, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Stephanie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Sevenoaks.

5/5

Google

Shown property by a very helpful and engaging member of staff-Stephanie

Tricia · 13 October 2025 · Langford Russell Sevenoaks

Agent replied · 12 December 2025

Dear Tricia Lawrence, We greatly appreciate your 5-star review and the time you took to share your experience with Stephanie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Sevenoaks

5/5

Google

Excellent! Jackie and Jamie were extremely kind, professional and always at the other end of the phone. Both sale and purchase went smoothly with no hassle for me. I highly recommend Langford Russell over and above all other agents.

Angelina · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 October 2026

Thank you for sharing your experience, Angelina! We're thrilled to hear that Jackie and Jamie provided you with such excellent support throughout your sale and purchase. Your recommendation means a lot to us, and we're here to help anytime you need assistance in the future!

5/5

Google

The Langford Russell team in Chislehurst were thoroughly professional and proactive in their approach to marketing our property. All clients were vetted and matched and they successfully sold our property. Having bought and sold a number of properties in the area we would have no hesitation in recommending them. We will definitely be using them next time the need arises.

Graeme · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 October 2026

Dear Graeme Mcqueen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jackie was amazing, on top of everything and very professional.

Oakley · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 October 2026

Dear Oakley Hill-smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Terrible communication. I enquired about a studio flat to let and was sent a form I was unable to complete. I emailed about this issue and was phoned to be told they would look into it and they didn’t. As a result the flat ended up being let without me being able to view. I sent a follow up email checking what had happened and as such have had no reply.

Liam · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 October 2026

Dear Liam W, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Jackie Ray is charming, refreshing and very well informed

Denby · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 29 December 2024

Dear Denby Hutchins Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thankful for Langford Russell and especially Jamie who helped tremendously with our move. Definitely recommend.

Jameel · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 October 2026

Dear Jameel Mulla Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jamie Muir and the team were professional, friendly and helpful. Secured a buyer understanding we were going through probate. I would definitely use again. Thank you.

Sarah · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 October 2026

Dear Sarah Roberts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jackie, at Langford Russel, recently helped us find our new home, she understood what we were searching for and was brilliant at securing us a pre-market viewing on the perfect property. She helped us navigate all the complexities of the offer process and beyond. Having just moved in we are very grateful for all her hard work and help at making this move a reality for us. Thank you.

Sarah · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 31 August 2025

Dear Sarah Stewart, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jackie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst

5/5

Google

From the moment we met Jackie at Langford Russell in Chislehurst we knew we were in safe hands. Throughout the whole process of putting our house on the market to the day of completion, Jackie stayed in touch with us to keep us updated on all aspects of the sale which gave us a great sense of confidence that all would be okay. If you are looking to buy or sell a house in the Chislehurst area, then I would highly recommend Langford Russell as you won't be disappointed with the great service you will receive.

Samantha · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 27 December 2025

Dear Samantha Eales, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jackie. Your feedback motivates our team to continue delivering exceptional service. Please don't hesitate to be in touch if you require anything further! Kind regards, Langford Russell Chislehurst

5/5

Google

Jackie and Mea were both amazing in making sure we managed to purchase our new home and have been absolutely a massive help in maintaining a good level of communication and transparency of how the chain was progressing. I cannot recommend them enough and they somehow managed to make the whole process as smooth and less stressful as possible.

Diana · 13 October 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 19 May 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Joseph showed my wife and I around a property. We liked the property and requested a second viewing. We were very pleased that Joseph accompanied us on the second viewing as he is a very polite and pleasant young man who did not rush us into a hasty look around the property. Joseph has a lovely manner and we hope he will go far in his estate agency career. Absolutely first class.

Michael · 27 September 2025 · Langford Russell Swanley

Agent replied · 26 December 2025

Dear Michael Cook, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Joseph. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley

5/5

Google

We bought our first house with the help of Ross and Hayley at Langford Russell and can’t fault them. They were patient and very helpful explaining things to us. They even assisted us in chasing solicitors. They would get back to us very quickly and we never had to chase them. I would highly recommend buying a Langford Russell property. And a special shout out to Joe who jumped a fence to rescue us when we got accidentally trapped in a property

Dana · 27 September 2025 · Langford Russell Swanley

Agent replied · 26 December 2025

Dear Dana Bufton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley

5/5

Google

Rating only, no written review.

Samantha · 8 September 2025 · Langford Russell Swanley

Agent replied · 9 September 2025

Dear Samantha Hickford, Thank you for the great review of our Langford Russell Swanley team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

Joe sold us our home. We were looking for a unique house with a fit for purpose downstairs area for my elderly mother to live with us but for us to still maintain our independence living upstairs. He was very helpful all through the process following up with solicitors and checking our queries with the vendors. The moving in goodies box was a nice touch with thougful products and we saved on Ikea furniture with the vouchers. Great service!

Victoria · 3 September 2025 · Langford Russell Swanley

Agent replied · 9 September 2025

Dear Victoria Barnes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Joe. Your feedback motivates our team to continue delivering exceptional service. Please don't hesitate to be in touch if you require anything further. Kind regards, Langford Russell Swanley

5/5

Google

Joseph was massively helpful in the completion of our house purchase. From the initial enquiry all the way through to when we collected the keys, Joseph was an integral part of making the completion happen despite challenges that arose. He was helpful, knowledgeable and polite throughout. Thank you to Joseph and the rest of the team at Langford Russell Swanley.

Basil · 3 September 2025 · Langford Russell Swanley

Agent replied · 9 September 2025

Dear Basil Herr, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Joseph. Your feedback motivates our team to continue delivering exceptional service. Please don't hesitate to be in touch if you require anything further. Kind regards, Langford Russell Swanley

5/5

Google

The whole team is perfect very professional, kind, and always helpful. Louise was especially supportive and she was finding a house for us. I’m really grateful for everything they have done. Thank you so much😊 …

Guller · 2 September 2025 · Langford Russell Sevenoaks

Agent replied · 9 September 2025

Hi Guller, Thank you so much for taking the time to leave a great review for us. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. All the best with your move, Kind regards, Louise Ward Lettings Manager Langford Russell Sevenoaks

5/5

Google

Langford Russell (Beckenham) knows its market well. From their initial evaluation and analysis through to the sale of the property, they commanded our confidence. Special mention to Carys who was so professional, knowledgeable and encouraging in her approach. She was a delight to work with.

David · 1 September 2025 · Langford Russell Beckenham

Agent replied · 22 September 2025

Dear David Bullas, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Carys. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

5/5

Google

Haley and team helped me through the sale of my family home,thankyou very much for your help over the last few months. Dave.

David · 28 August 2025 · Langford Russell Swanley

Agent replied · 24 August 2025

Dear David Upright Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Louise from Langford Russell went out of her way to assist us in finding a rental property. She is extremely professional and guided us helpfully every step of the way, and kept us up to date frequently of new additions to the market. I would highly recommend Louise and Langford Russell for property rental.

Leila · 26 August 2025 · Langford Russell Sevenoaks

Agent replied · 9 September 2025

Hi Leila, Thanks for your feedback, we love getting reviews through, especially with such high praise. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Louise Ward Lettings Manager Langford Russell Sevenoaks

5/5

Google

Emily was so helpful and communicative and helped to see the transaction through to completion. Thank you!

Charlotte · 24 August 2025 · Langford Russell Sevenoaks

Agent replied · 12 December 2025

Dear Charlotte, We greatly appreciate your 5-star review and are thrilled to hear that you had a positive experience with Emily. Your feedback motivates our team to continue delivering exceptional service. Kind regards, Langford Russell Sevenoaks

5/5

Google

Kelly and Eddie were great . They worked tirelessly and informatively through the selling of our property making the whole experience very easy. A big thank you to both of them.

Simon · 23 August 2025 · Langford Russell Beckenham

Agent replied · 22 September 2025

Dear Simon Clifft, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kelly and Eddie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

Reviews may appear on more than one platform.

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