Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,466 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,466 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

963

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

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Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 901 reviews on Google only. Show every review

5/5

Google

It was such a great experience for us working with Langford Russel. And we have a special thanks for Louise, who helped us through our renting process with patiance and kindness. Things couldn't be better for us 😊 …

Samira Β· 21 November 2025 Β· Langford Russell Sevenoaks

Agent replied Β· 12 December 2025

Dear Samira Salmani, We greatly appreciate your 5-star review and the time you took to share your experience with Louise. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Sevenoaks

5/5

Google

Our house went on the market on 13th May and the sale completed four months later! James was the sales negotiator dealing with our house sale and was great throughout; from dealing with the negotiations to get us the best possible price, …

Emily Β· 16 November 2025 Β· Langford Russell Sevenoaks

Agent replied Β· 12 December 2025

Dear Emily Todman, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We dealt with Kelly throughout our house purchase and she was excellent, always quick to reply, really pleasant to deal with and genuinely helpful from start to finish. Communication was clear and timely, and she made the whole process run smoothly. Would happily recommend the team.

Philip Β· 16 November 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 April 2026

Dear Philip Steel, We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham

5/5

Google

Kelly Walsh was our agent and she made the process smooth and easy. She gave realistic and sound advice on our offers and we felt very assured. Our house was under offer very quickly in a time of slow market movement. I would highly recommend Langford Russell.

Stuart Β· 16 November 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 April 2026

Dear Stuart Singleton We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I was very happy with the service I received from Langford Russell. Kelly Walsh was my agent. Throughout the process, Kelly was professional, proactive and genuinely committed to helping me every step of the way. Communication was great, every question addressed quickly and clearly and I always felt fully informed throughout the whole process. Kelly's knowledge of the market was exceptional and her advice made the entire experience smooth and less stressful. She went above and beyond to ensure everything ran perfectly and her friendly positive attitude made the move so much easier. I would highly recommend Langford Russell (especially Kelly & Eddie ) to anyone looking for a reliable, trustworthy and outstanding estate agent. Thanks you for making this an enjoyable experience!

Steve Β· 16 November 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 April 2026

Dear Steve Demuth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

5/5

Google

A good persistant approach to selling a vacant flat. Tireless and tenacious.

Mike Β· 16 November 2025 Β· Langford Russell West Wickham

Agent replied Β· 21 June 2024

Thank you Mike for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Langford Russell Sevenoaks were massively helpful in helping my partner & me find our new home. James was attentive & showed real care in making sure all of our questions & concerns were answered. Couldn’t recommend them enough.

Matthew Β· 14 November 2025 Β· Langford Russell Sevenoaks

Agent replied Β· 12 December 2025

Dear Matthew Wright, We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Sevenoaks

5/5

Google

Super awesome

Vikas Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)

Agent replied Β· 27 December 2025

Dear Vikas Gugnani, Thank you for the great review! It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards, Langford Russell Chislehurst

5/5

Google

Rating only, no written review.

Zarife Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)

Agent replied Β· 27 December 2025

Dear Zarife Akkaya, Thank you for taking the time to review your recent experience with our Langford Russell Chislehurst branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I recently worked with Danielle Hackworth, the lead pre-tenancy agent responsible for finding new tenants for my property in Chislehurst after the current tenants decided not to extend their tenancy. I am thoroughly impressed by her professionalism and results. Highlights Efficiency and effectiveness: 5/5 Danielle secured a new tenancy in the shortest possible turnaround time from the property being advertised. The process was smooth, with minimal downtime. Exceptional communication: 5/5 She is an outstanding communicator, providing clear updates, timely responses, and proactive next steps throughout the process. Praiseworthy work ethic: 5/5 Danielle’s dedication and reliability stood out. Her work ethos is second to none, consistently going above and beyond to meet client needs. Extensive network: 5/5 She leverages a vast network of clients, which contributed to the rapid securing of tenants and a strong pool of interested applicants. Irreplaceable asset to Langford Russell: In my experience, Danielle is truly an irreplaceable asset to Langford Russell as their lead pre-tenancy agent. Her expertise and dedication significantly contributed to a seamless transition for my property. Overall rating 5/5 Additional note on Langford Russell Langford Russell has demonstrated excellence not only in pre-tenancy services but also across its broader operations. The agency’s sales and buying services are complemented by a comprehensive post-tenancy management team. This integrated approach provides clients with confidence that their property needs are supported at every stage, from finding tenants to ongoing management, ensuring peace of mind and consistent service quality. Overall rating 5/5 A highly efficient and well organised establishment thanks to their effective and outcome driven staff. Jamie Muir who was the lead agent/case holder in respect of transactions involving my two properties, of which 1 was sold and the other purchased, demonstrated gusto, responsiveness, punctiliousness, and alacrity in achieving the best possible outcomes. He has proven himself to be a true asset to the organisation.

Sam Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)

Agent replied Β· 27 December 2025

Dear Sam Shayegan, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Chislehurst

5/5

Google

We had a great experience working with Madeleine on the purchase of our dream home. She was personable, approachable, and provided a true five-star service throughout. Although we weren’t successful in securing the house initially, the moment the original buyers pulled out, Madeleine reached out right away and guided us seamlessly through the process. Thank you, Madeleine, we’re forever grateful!

E Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)

Agent replied Β· 27 December 2025

Dear E B, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Madeleine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst

1/5

Google

Poor communication throughout process and had to remind about promised weekly updates. Quoted marketing price was more than Β£100,000 OVER actual price achieved. Get the client to sign up with an exaggerated price, then say oops, sorry but the market says no! Isn't it the job of a real estate agency to give an accurate market valuation, not an inflated one, just to get the listing? Clear, written contractual instructions amended to suit the convenience of the agency. Huge issue over eventual buyers' much higher offer NOT being put to us. We only secured the sale because they turned up at our door, asking why we'd turned down their higher offer - which we knew nothing of. Langford of course denied this version of events. As a consequence we've received several requests from the original 'buyer' (no exchange of contracts) seeking compensation. Any compensation should be paid by Langford - but won't be. It was a stressful, horrible process from beginning to end. Deeply regret deciding to engage Langford. The only reason we've given 4 stars, is that zero is not an option.

Norman Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)

Agent replied Β· 27 December 2025

Dear Norman Monshall, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Warm, thoughtful and totally on our side from day one. Hayley really took the time to understand why we wanted to sell and made us feel comfortable throughout. Ross was brilliant too, flexible, diligent and well-organised, carefully arranging viewings around our busy family life and keeping everything smooth. Professional, accommodating and genuinely caring.

Ben Β· 27 October 2025 Β· Langford Russell Swanley

Agent replied Β· 26 December 2025

Dear Ben Croxford, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Swanley

5/5

Google

It was a very smooth and fast service dealing with Langford Russell. Joseph and Hayley made the experience of being a first time buyer very straight forward and easy, which I’m very thankful for.

Ibraheem Β· 27 October 2025 Β· Langford Russell Swanley

Agent replied Β· 26 December 2025

Dear Ibraheem Odufuwa, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Joseph & Hayley. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley

5/5

Google

Kelly has provided exceptional service in the recent purchase of our new home . What stands out is her excellent communication skills and helpful nature . A pleasure to deal with. Robert and Lynne Reed

Rob Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 April 2026

Dear Rob Reed, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kelly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

5/5

Google

We’re incredibly grateful to Langford Russell for their outstanding support, dedication, and professionalism throughout the sale of our property. From start to finish, the team made what could have been a stressful process feel smooth and well-managed. A special thank you to Connor and Oliver, who were consistently proactive, communicative, and reassuring. Their hard work behind the scenes, attention to detail, and genuine care made a real difference, we always felt in safe hands. We would thoroughly recommend Langford Russell to anyone looking to sell their home. Their expertise and personal touch set them apart, and we couldn’t be happier with the service we received.

Alex Β· 16 October 2025 Β· Langford Russell West Wickham

Agent replied Β· 12 December 2025

Dear Alex Snoad, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Connor and Oliver. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell West Wickham

5/5

Google

Great friendly service Sinan. 5 *.

Ian Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear Ian Mckeown We greatly appreciate your 5-star review, thank you for taking the time to let us know how we did. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham

5/5

Google

Sinan has demonstrated a high level of professionalism throughout our interactions. He consistently arrived on time and thoroughly addressed all of my inquiries, going above and beyond to assist me in finding the most suitable property to serve as my home. From our initial phone conversation to each property viewing, his commitment to exceptional service has proven invaluable.

Lovender Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear Lovender Campbell, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sinan. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

5/5

Google

Rating only, no written review.

Neha Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear, Neha Singh! Thanks for the great review! All the best, Customer Care Team

5/5

Google

Sinan was incredibly helpful and patient throughout. Would highly recommend!

Ethan Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear Ethan Hales, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sinan. Your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

5/5

Google

Sinan Very helpful person Trying his best good luck for his job

Yasin Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear Yasin Yilmaz We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham

5/5

Google

I wish to sincerely express my thanks for all the efforts taken by Mr Sinan of Langford Russell Estate Agents who showed us the new property and patiently helped answer all our queries and concerns as the tenants. I’m happy to say that everything proceeded very quickly and smoothly. He helped coordinate all matters from the time we saw the property to the completion of the subsequent paper work. Very best wishes and a shout out to Mr Sinan!

Joseph Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear Joseph Thomas, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sinan. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

4/5

Google

Kelly had been exceptional with my whole buying experience. As a first time buyer, she had been very understanding with my situation in regards to my coveyancer not advising my adequately and tries to help me in the process. I think I wouldn't have been able to complete my exchange if she hadn't intervene in the process so I'm grateful to that. Update: Today was my completion date on 13th Jun, however, I was unable to collect my keys because no one is communicating. I had been advised by my solicitor that it was completed in the morning, but I received no contact from the estate agent about coming to collect the keys for most of the day so I called them and they had asked me to advise my solicitor to send them an email that the transaction was completed as they were closing the office soon. I have taken one star off purely because of my experience with how the whole situation has been handled and not with my experience with Kelly as she was away.

Diana Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear Diana, Thank you for your 5-star review! We are thrilled to hear that you had a positive experience with Kelly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon Many thanks, Langford Russell Beckenham

5/5

Google

Fast and straightforward communication with Sinan who has helped us secure our next rental property. Thanks for your help!

Florence Β· 16 October 2025 Β· Langford Russell Beckenham

Agent replied Β· 16 October 2026

Dear Florence Dodd, We greatly appreciate your 5-star review and are thrilled to hear that you had a positive experience with Sinan. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards,Β  Langford Russell Beckenham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

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