Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,466 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,466 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

963

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

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Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 901 reviews on Google only. Show every review

5/5

Google

I purchased a house through Langford Russell Swanley and through the process both Joseph Liggins and Hayley Buist have been amazing, the process was long due to the chain but they were very good at communicating with myself and my partner and answering any queries that were asked, thank you so much for everything.

Lindsey · 16 March 2026 · Langford Russell Swanley

Agent replied · 16 April 2026

Dear Lindsey Baldock, We greatly appreciate your 5-star review and the time you took to share your experience with Joseph and Hayley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Swanley

5/5

Google

I really can’t speak highly enough of Hayley Ross and Joe who have helped with the sale of my property. They’ve been honest helpful and with absolutely superb communication throughout a difficult process. Can’t recommend highly enough.

Luke · 16 March 2026 · Langford Russell Swanley

Agent replied · 16 April 2026

Dear Luke Thomas, We greatly appreciate your 5-star review and the time you took to share your experience with Hayley, Ross and Joe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Swanley

3/5

Google

Good service and communication but probably the most expensive agent you can find in Swanley. Sold my property and first we agreed on a set fee £4,000 all included but they did not informed me until I signed the contract that they charge many extra fees and all fees that they say are without VAT. Sold my property for less than the asking price. The first sale price that they suggested was quite high which was the reason for choosing them but soon after that they suggested to reduce that price. The people who work there are polite but really not a value for money

V · 16 March 2026 · Langford Russell Swanley

5/5

Google

Had a wonderful experience with Langford Russell in renting our new home, all overseen by Jack F! He recommended properties based on our budget and requirements, was very efficient on booking a viewing and was responsive on email and the phone to answer our questions and keep us updated on the progress of our rental. Even once we had signed the contract he was happy to arrange extra viewings so that we could start to prepare for our upcoming move. Would definitely recommend Langford Russell as agents, made the whole process so much smoother!

Amber · 16 March 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Amber Roberts, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

Jack Frendo was fantastic. Efficient, mannerly, responsive and went over and above to ensure everything was smooth and precise. Highly recommend Jack - 5 out of 5. Thank you Jack.

Sean · 16 March 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Sean Devaney, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

Langford Russell were great. Professional and responsive and helped smooth the process of renting the maisonette all through. We were particularly pleased with the approach and help from Jack Frendo who assisted us from the initial viewing through to settling in and help with accessing and interfacing with the landlord. Highly recommended.

John · 16 March 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear John Chappell, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington

5/5

Google

Pullen estates did an exceptional job in selling our property. Tom was hands on throughout and proactively contacted all key people involved to make sure we moved in an efficient and timely manner. He managed to mitigate potential issues early on which avoided stress later down the line. I cannot recommend Tom and his team enough.

Emma · 16 March 2026 · Langford Russell Chislehurst (7a High Street)

5/5

Google

I can't thank Tom and George at Pullen Estate Agents enough for their outstanding support as a first-time buyer. They guided me through each step of the process with patience and expertise, making the entire experience much smoother and less stressful. I highly recommend their services, especially for anyone new to buying property!

Libs · 16 March 2026 · Langford Russell Chislehurst (7a High Street)

5/5

Google

I would highly recommend Pullen Estate Agents. This was a very upsetting sale for me after the passing of my husband and complicated due to probate. Tom was absolutely amazing and went above and beyond during the whole process from beginning to end. What I thought was going to be a very stressful time was made so much easier with Tom helping me along the way. Thank you from the bottom of my heart for everything x

Carole · 16 March 2026 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Tom was brilliant throughout the entire sale of my property. He was proactive, efficient and very easy to work with. I'm very grateful to have Pullen Estate Agents, and without a shadow of a doubt, will be using in the future. Thank you

Ben · 16 March 2026 · Langford Russell Chislehurst (7a High Street)

Agent replied · 16 April 2026

Hi Ben, We really appreciate the review. It was a pleasure to deal with you and I'm glad we were able to help sell your Mums property.

5/5

Google

We had a long and often stressful sale and chained purchase, and I genuinely don’t think we would have got through it without the team at Pullen Estate Agents. Tom Pullen was instrumental from the outset, giving clear, honest advice and setting realistic expectations, which proved invaluable as things became more complicated down the line. His guidance helped us make the right decisions at key moments. Later in the process, George stepped in and was equally fantastic. He was proactive, responsive, and incredibly supportive during some particularly difficult stages of the chain. We always felt like they were on our side, pushing things forward and keeping communication flowing between all parties. If you’re looking for estate agents who are knowledgeable, steady under pressure, and genuinely invested in getting your sale over the line, I wouldn’t hesitate to recommend Pullen Estate Agents.

Justin · 16 March 2026 · Langford Russell Chislehurst (7a High Street)

5/5

Google

We have just completed the sale of my late Mum and Dad's house, throughout this hard process Sophie Watkins has been amazing. Always keeping us updated, answering any queries we had and helped make the while process run smoothly for us. Sophie was always available, helpful and friendly. An absolute credit to Langford and Russell staff team.

Darren · 12 March 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Darren James, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

We were very pleased with James and Steve throughout the sale of our house and would happily recommend them. Communication was clear and responsive, they gave honest, sensible advice, and managed the process professionally from start to finish. Their knowledge of the local market really showed, and they worked hard to keep everything moving. A reliable, capable team who delivered exactly what they promised.

Nic · 16 February 2026 · Langford Russell Sevenoaks

Agent replied · 16 April 2026

Dear Nic Watkins, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with James and Steve. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Sevenoaks

5/5

Google

I would like to express my sincere thanks to the Langford Russell team for their outstanding professionalism and dedication throughout the process of finding our new home and selling our existing property. Hayley, Ross and Joe have been exceptional in every respect, arranging viewings efficiently, providing clear guidance, and supporting us with honest and thoughtful advice whenever we felt uncertain. After more than 40 viewings with another local agent, Langford Russell achieved a sale of our home on the very first viewing. This result speaks volumes about their expertise, market knowledge and proactive approach. I cannot recommend this team highly enough and am extremely grateful for the smooth, stress free experience they have provided from start to finish. They are a shining example of how the property process should be managed.

Will · 16 February 2026 · Langford Russell Swanley

Agent replied · 16 April 2026

Dear Will Turner, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley

5/5

Google

Invited Ross to value our property. Turned up promptly and had already researched into our property. Did a thorough viewing (including outside spaces) before going through what he believed is a realistic value. At all times he was professional and personable. Would definitely recommend Ross if you are looking to sell or buy a property.

Dave · 16 February 2026 · Langford Russell Swanley

Agent replied · 16 April 2026

Dear Dave H, We greatly appreciate your 5-star review and the time you took to share your experience with Ross. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Swanley

5/5

Google

I want to give credit to both Hayley and Joseph at Langford Russel, Swanley. After having three agents value my property, Hayley was able to predict the likely sale price almost to the penny, whereas the others undervalued it by a noticeable margin. I really appreciated Hayley’s upfront, no nonsense approach, no cringe worthy sales pitches, just honest advice. Her sales style was without doubt the best fit for for us. Working with Joseph was also a pleasure, the guy is extremely polite, accommodating, and with a likeable no pressure approach that undoubtedly helped us achieving a sales figure several thousand pounds over our asking price. Communication throughout was excellent; I was updated almost daily on the progress. I can’t recommend Langford Russel Swanley, highly enough and I’m so glad I chose them.

James · 16 February 2026 · Langford Russell Swanley

Agent replied · 16 April 2026

Dear James Brock, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Hayley and Joseph. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley

5/5

Google

Ross and Hayley and the team at Langford Russell have been outstanding since we first got in touch with them last year to view and ultimately purchase the new property. Great to see and receive such high quality customer service. Thankyou so much 🤗❤️🙏👏 …

Goddo · 16 February 2026 · Langford Russell Swanley

Agent replied · 16 April 2026

Dear Goddo, We greatly appreciate your 5-star review and the time you took to share your experience with Ross and Hayley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Swanley

5/5

Google

After unsuccessfully trying to sell my property back in 2022, I engaged Langford Russell in late 2025 in the hope of better success. Hayley and Ross were brilliant from start to finish, working closely with me on marketing, prices adjustments and any needed actions throughout the conveyance process. Happy to report a successful sale was landed just 2 months after going to market. Excellent service throughout.

Troy · 16 February 2026 · Langford Russell Swanley

Agent replied · 16 April 2026

Dear Troy Burgess, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Hayley and Ross. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley

5/5

Google

Jack was extremely helpful from arranging the viewing of our new rented accommodation to signing the papers. Always easy to get hold of on the phone and any questions I had for the landlord he managed to get them answered almost immediately.

Sinead · 16 February 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Sinead Blaney, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Orpington

5/5

Google

I am very impressed with Jack and the Langford Russell team’s professionalism. From the initial viewing through to completing the rental, the whole process was handled smoothly. Jack, Giovanna and the rest of the team were fantastic to deal with.

Rajendra · 16 February 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Rajendra Khokher, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Orpington

5/5

Google

Jack Frendo, has been excellent! Extremely strong communication and detailed in his approach to finding me a tenant in a fast and appropriate manner. I highly recommend Jack and the team. They are excellent and I will continue work him and them in the future. Thanks Darren

Darren · 16 February 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Darren Mckoy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

We are so greatful for the help Langford Russell and in particular Sophie Watkins who assisted us throughout the journey of the Sale of our property. She is a credit to Langford. Very effective, dedicated and helpful and kept us updated throughout . We will look to them for any future Sales. Thank you again.

Nyaknno · 16 February 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Nyaknno Parker, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

Jackie and Madeleine were incredibly helpful and good-natured and kept us sane through a prolonged sale and purchase.

Rosa · 16 February 2026 · Langford Russell Chislehurst (7a High Street)

Agent replied · 16 April 2026

Dear Rosa Di Vincenzo, We greatly appreciate your 5-star review and the time you took to share your experience with Jackie and Madeleine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards Langford Russell Chislehurst

5/5

Google

Unquestionably one of the best Estate Agents I have dealt with. From start to finish every call was answered every query dealt with and all the staff knew exactly what was happening. Jackie the manager is outstanding always so helpful. I have bought and sold over 50 properties so I have a good idea what makes an agent good or not

Stephen · 16 February 2026 · Langford Russell Chislehurst (7a High Street)

Agent replied · 16 April 2026

Dear Stephen Perilly, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jackie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

Reviews may appear on more than one platform.

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