Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,467 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,467 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

964

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 902 reviews on Google only. Show every review

5/5

Google

We were listed with an online estate agent with reasonable interest in our property but no help with sales progression. Jon who gave us a market appraisal was confident and reassuring and stayed in contact on a fortnightly basis to check how things were going. After 2 sales had fallen through we decided to give Langford Russell a chance as they were very interested and confident in selling the house. We were listed with them for 4 weeks, Kevin secured a sale and we completed in 5weeks. The best thing about their service was how quickly they gave feedback and returned messages. Their sales progression was spot on. (This is what let us down with the online service) Kevin kept everyone in the loop and brought us a buyer who was interested. I would highly recommend Langford Russell. Jon and Kevin were fantastic at making things happen.

Vathana · 26 August 2019 · Langford Russell Orpington

5/5

Google

Josh was always friendly, helpful, and patient. Thank you for all of your help throughout the process, Josh!

Laura · 23 June 2019 · Langford Russell West Wickham

5/5

Google

I was extremely pleased with the highly professional service provided by Mr Josh Sladden, and all of his colleagues, at the West Wickham office. All aspects of the process were dealt with very efficiently, with excellent communication at every stage. Many thanks.

John · 23 June 2019 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Josh and the West Wickham team exceeded your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We purchased a house through these guys and Dominic and Josh were great. Dominic was really accommodating throughout the process and made the whole experience smooth and easy. We would certainly recommend them.

Jon · 23 June 2019 · Langford Russell West Wickham

5/5

Google

Cannot thank Josh and the team enough at Langford Russell, they provided a first class service, always gave feedback and sound advice. Highly recommend them to anyone looking for a reliable and reputable agent, who care about their clients.

James · 23 June 2019 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I found all the staff at the West Wickham Branch extremely helpful. Nothing was too much trouble for them, and they always had smiles on their faces. They made sure that I was kept fully informed each week of how things had progressed (or not). I would certainly have no hesitation in recommending them to any of my friends who had property to sell.

Carol · 23 June 2019 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We had a very good and positive experience using Langford Russell, West Wickham. From the initial meeting with the branch manager Dominic we were assigned Josh as our point of contact for the continued sale of our house. Josh demonstrated he was dedicated and hard working in arranging and conducting viewings, he was very communicative keeping us informed with quick feedback from each viewing. In a current tough and challenging housing market the sale process was conducted very professionally. Thank you again Josh and we have no hesitation in recommending Langford Russell

Stephen · 23 June 2019 · Langford Russell West Wickham

5/5

Google

A very helpful and efficient team. Highly recommended.

Hoot · 22 June 2019 · Langford Russell Swanley

5/5

Google

Thank you Dan Catley for your 5 * service and advice - much appreciated

Victoria · 22 June 2019 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Dan met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

All the Staff there are really helpful and they got my property sold within a few days. I would highly recommend them.

Waldemar · 22 June 2019 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

This review and rating is especially because of Mark Sugarman. He is an epitome of customer service. My experience with Acron is also good so-far (I have not moved in the property as yet)... may pen more thots in the times to come!!

Yogendra · 22 June 2019 · Langford Russell Swanley

5/5

Google

Dani Muir dealt with my requirements personally and kept me informed all the way through. From the availability of wide range of propertys down to the smallest details, Dani knew the areas that I was looking to rent at including all the thoroughfares, train stations, Dani was honest, open and helpful. The approach was explained to me clearly and executed as described. Highly recommended!

KAY · 22 June 2019 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Danny as excellent customer service skills. He is a great man.. He is so helpful. Danny also remembers date and keeps in touch with us. Danny never gives up on his clients. Hardworking individual he reassures us and he is very positive. Thank you Danny for your consistent support in finding us a home. Simi & Daniel.

Deleola · 22 June 2019 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

If you are looking for an Estate Agent that delivers, offering a great service that is responsive, then you have found it. They are a breath of fresh air against the big names. Hayley was fantastic and Danny, Nellie and Mark together make a great team. Really impressed and highly recommended.

Andy · 22 June 2019 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Sophie was very helpful in providing guidance / advice. Responded to emails expeditiously. Definitely recommend them.

Nur · 22 June 2019 · Langford Russell Beckenham

5/5

Google

All the staff worked hard to sell my property. They were helpful, explained the process and I could get hold of them easily.

Anderida · 22 June 2019 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Great staff here, Eddie, Steve, Sophie, or any of the other girls will be more than happy to help you find the property you want, they did for me, and I can't thank them enough!!!

Lou · 22 June 2019 · Langford Russell Beckenham

5/5

Google

Eddie and his team are excellent. Extremely proactive and always positive, ready to negotiate over any hurdles. Very professional and they deliver!

Martin · 22 June 2019 · Langford Russell Beckenham

5/5

Google

A special "thank you" to Oliver Pettman who acted professionally and politely at all times. He is a credit to your company and deserves to go far! I wish you every success for the future.

Gillian · 22 June 2019 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

It’s nice to see great reviews on here but unfortunately we haven’t had the same experience, it’s been painful from start to finish. They’ve falsely advertised property features on RightMove and their leaflets but apparently they don’t have the time to update these to ensure it’s an accurate reflection. The property management team in Bromley don’t have a clue about the properties they manage and we’re constantly having to chase for an answer. We've expressed all of our concerns but they don't seem to raise these with their management team. I’d avoid using them where possible in the future, shame as we love the property we’ve moved into!

Jessica · 22 June 2019 · Langford Russell Beckenham

Agent replied · 20 June 2024

Dear Jessica R. I am sorry to hear about the service you have received and would like to investigate the issues further. Would you be able email me please at andrew.roberts@acorngroup.co.uk with the details of your complaint or if easier you can call me on 020 83156929. Thank you. Andrew Roberts - Customer Relations Manager

5/5

Google

Steve and his team worked so hard on our behalf. We were kept informed every step of the way. The team managed all our viewings in a professional way and it was a pleasure to have them representing our property. Friendly honest and up front. Thank you

Karen · 22 June 2019 · Langford Russell Beckenham

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Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

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