Trusted Agent profile
★★★★★
1,467 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,467 reviews on three platforms, rated 4.4 out of 5 overall.
964
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
Langford Russell's seven offices, most reviewed first. Each has its own page.
Showing 902 reviews on Google only. Show every review
5/5
GoogleHayley and her team worked relentlessly to complete our sale. We always found them cheerful and positive, they were a pleasure to work with. Thank you!
Thank you Bob for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery professional team. I was helped by Mark and Hayley, both were very supportive in helping me find what I was looking for. I highly recommend this estate agent and their staff, much more helpful and professional than others I had contacted in the Swanley area.
Thank you Marlene for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mark and Hayley. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI can’t thank Mark and Hayley enough for everything they did for us! Always chasing on our behalf and updating us regularly. Buying your first home is tough as you have no idea what is supposed to happen but these two kept me sane throughout the whole process and I would recommend them to everyone! Thanks again :)
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mark and Hayley If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI can’t thank both Hayley and Mark enough for everything they did with managing the sale of my property! Both constantly chased all parties involved and updated me regularly. Would strongly recommend these guys to anyone looking to sell/buy a property if you want a smooth, stress free process!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Hayley and Mark. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🤣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work
Thank you Dean for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mark and Hayley. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHighly recommended. A professional and hard working Estate Agent. The staff are diligent, helpful and friendly. Kierron Russell was outstanding keeping me informed with the progress of my sale and liaising with all parties. Hayley Gardner-Bryant and team make the stressful process of moving much easier providing a wealth of knowledge of the local market and offering advice as required. This level of service cannot be provided by online competitors. A proactive, determined team who achieve results. Thank you
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our Swanley team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleA fantastic team of people who have made the process of buying a home an absolute pleasure. From day one Hayley and Mark have been professional, punctual and first class in every aspect of the procedure and nothing is too much for them to put the customer at ease. Thank you so much and we will be recommending your services to all!
Thank you Paul for leaving us a 5* review. We are really happy that you were pleased with the service you received from Hayley and MArk. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad fantastic communication and kept us in the loop with our sale, every week we had an update from Kieron and we are really grateful for how smoothly our purchase went through. Hayley was also really helpful from start to finish and we would definitely use acorn in the future.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Hayley and Kieron. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAfter being recommend by friends we used acorn at Swanley to sell our property, they made the whole process a breeze. I would highly recommend. Hayley and Mark have been extremely helpful. 10 out of 10 it’s been a pleasure.
Thank you Susan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHayley from Swanley Branch has been absolutely AMAZING. Can't thank her enough for all her professional, friendly, determination, trustworthiness in accomplishing the sale of our property. Would most highly recommend Acorns of Swanley. Thank you Hayley for all your hard work, professional advice given to us and doing exactly what you said you would do to achieve a great result. Thank you again so much.
5/5
GoogleSpecial thanks to Aidan, finding tenants to rent our property. Excellent service, would recommend.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleTop work from Aiden. Move went super smooth and communication was great. 10/10
Thank you Josh for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThank for all of your help Aiden, wonderful service. Ensured a fast and easy experience. All staff really went out there way to help whenever needed.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Aidan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThey were great all the way through, from pricing the house right to letting us know when our solicitor needed prompting.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMy wife and I were really pleased with the service provided by Aidan in the Beckenham office. He really went the extra mile, something I've not seen from letting agents in the past. A personable and professional person who obviously takes pride in his work.
Thanks Dominic for taking the time to provide us with a 5* review of your experience. I am delighted to hear that you were happy with the service you received from Aidan. If I can help further you know where to find me! :) Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleI had a very good experience with Langford Russell in Beckenham...... I felt well looked after by Oliver and had great trust in his endeavours to find me what l was looking for. I would not hesitate in recommending them.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Oliver but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service from Eddie and Oliver. Sensible and realistic valuations, good set of potential buyers, they kept us fully informed of progress. They found buyers very quickly and kept of top of everything up to exchange of contracts. Thanks everyone.
Thank you John for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Beckenham team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSo my partner and I had a week of madness with calls from agents and 11 viewings in one day. I have to say in all that time, and during the viewings, one of the best agents both on the phone and in-person was Aidan Sealy. For that week, I had all manner of people call me, but his professionalism, clear spoken tone and personality meant that he was one of the few agents whos I remembered by name. He would also send suggestions on new properties that had just entered the market, which was nice as there were some I had missed during my search. He set up several viewings with some exciting properties for our day of madness. The first viewing was with Aidan who although calling to inform us he would be 5 mins late was 1 min early, he continued to be prompt and show up at properties on time or early - which was nice as many other agents were late and didn't inform us. Really in person again he was very professional, genuinely seemed to care about us as clients and spoke to us about the property, key features and things that set it apart from others. He has good interpersonal skills, again which was nice as we had been used to having someone just open the door and leave us to look around. I have to say he made the day a lot more bearable and has a good was to look at each property, pointing out positives and excellent features which you might not think of. 10/10 thanks.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Aidan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleEddie and his team were helpful from beginning to end with the sale of our family home. Liaised between buyer, solicitors and myself to get things done efficiently and promptly. Good service.
Thank you Richard for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and his team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleIve used Langfords for my rentals for many years and Aiden agreed our latest rental within 2 days of being instructed. Very pleased with his and the companies service. Well done.
5/5
GoogleEddie and Oliver at the Beckenham office have been great, often going the extra mile to ensure things kept moving by chasing legal teams, purchaser and seller accordingly and keeping eveyone up to date. Very professional at all times, great communicators so highly recommended
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and Oliver. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRecently rented through Langford and Russell and it has been the easiest experience I've had with an estate agent. Aidan has looked after us from start to finish and is still continuing to help us. Can't recommend him enough.
Thank you Kyle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleOliver Pettman Efficient Effective and Knowledgeable Service. Oliver made sure that I was kept up to date with information and providing lots of reassurance during the process of selling and buying my home. Oliver was extremely helpful and professional I would recommend Oliver Pettman at Langford Russell Beckenham. Oliver I would like to personally say thank you for putting up with me and all of your hard work.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Oliver. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThank you Aidan for your hard work and the professional manner in which you have worked to find new tenants for two of our properties. Steve, Oliver and Sam have also been really helpful, and we will return to Langford Russell (Beckenham Branch) in the future, as the service has been excellent, Rebecca
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and his collegaues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Beckenham has the most, with 713 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.
