Trusted Agent profile
★★★★★
1,466 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,466 reviews on three platforms, rated 4.4 out of 5 overall.
963
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
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Langford Russell's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 901 reviews on Google only. Show every review
5/5
GoogleMadeleine was amazing at helping and supporting us during the process of buying our property!
Dear Claudiu Tanase, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Madeleine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleAbsolutely impeccable service from Thomas Cregeen. Continuous updates without asking for them, always on top of what was going on and at what point we was at within the sale! Couldn’t have asked for anything more customer service wise would absolutely recommend Langford Russell Chislehurt branch !! Thanks again for everything! :)
Dear Livi Chest., Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Thomas. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleThomas Creegan has been a great advisor to my wife and I throughout our search. Professional, responsive and able to help navigate through challenges. It’s been great working with Thomas, thank you!
Dear Justin O'Neill, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Thomas. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleJack has been amazing! Very efficient and professional. He has made my experience as smooth as possible and I am pleased with the new property I am moving nto 😊 …
Dear Lovemesomekelz Lol, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleEvery strong work by the team on our sale and purchase, the whole team (Siena in particular) were able to progress things very quickly in line with our timeline.
Dear Saurabh Pai, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleSienna has been brilliant throughout my whole time, which was sometimes a very difficult process I would like to thank her for her total commitment Friendliness and hard work.
Dear Carole Tucker, We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleKind, friendly and very professional. Were patient and understanding in difficult circumstances. Very good at their jobs. I highly recommend Steve and his team.
Dear Richard Barrett, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell West Wickham
5/5
GoogleHad very good experience with this estate agent. Our house was sold within a week with thanks to Steve, Connor and Luke and the rest of the team. Now settled in our new home. Happy days
Dear Michael Higgins, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell West Wickham
5/5
GoogleHighly recommend Eddie, Kelly and Carys at Langford Russell Beckenham. Their enthusiasm, energy and professionalism is outstanding. Lovely to deal with, always answer your calls and very motivated to help you with your property. They get the job done. Five Stars. Thank You.
Dear Lesley Wallis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Eddie, Kelly and Carys. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham
5/5
GoogleAs first-time buyers, we found the whole process quite stressful at times, but Kelly was a huge help from start to finish. She was always quick to respond, kept us updated, and was happy to answer any questions we had along the way. Whenever things slowed down due to factors outside of our control, Kelly regularly chased the other side and helped keep everything moving. We really felt that Kelly went above and beyond, and we’re very grateful for all of her help and support. We would highly recommend her to anyone buying or selling a property. Thank you, Kelly, for helping us buy our first home! Ryan and Hannah x
Dear Ryan “rbcheungy” Cheung, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kelly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWe had a great experience working with Sienna throughout our purchase. She was consistently diligent, proactive, and kept the process moving without ever being pushy. Communication was excellent, we were kept well informed at every stage, and Sienna did a great job of coordinating between all parties to keep things on track. It made what can often be a stressful process feel much more manageable. We’d happily recommend Sienna to anyone looking for a reliable and professional service!
Dear Oliver Brown, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleJacob was a breath of fresh air compared to other viewings I've recently experienced. His enthusiasm and genuine passion for the property made the viewing enjoyable from start to finish. Jacob is also showing around a family friend's property, and I have no doubt he'll do it complete justice and have made them aware they are lucky to have him doing the viewings!
Dear Emily Ware, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleWe have just exchanged on the sale of our property, which we sold through Langford Russell Orpington. We moved to Langford Russell from another estate agent, and they worked incredibly hard to get our property sold in tight timeframes (to match our purchase timeframes) and at a price we were happy with that enabled us to move into our future home. In particular, our thanks go to Sienna Coombs, who found us our buyers - she has been highly professional and importantly, very responsive in communications. Highly recommend.
Dear Oli Bates, We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleHad a really good experience with James Willis when viewing a flat as a first-time buyer. He was very friendly, welcoming, and took the time to explain things clearly without making me feel pressured at all. He answered all my questions (even the basic ones!) and made the whole viewing feel relaxed and informative. As a first-time buyer, that made a big difference. Would definitely recommend if you’re new to the process and want someone approachable and helpful 👍
Dear Oliver Sutton (ollie), Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with James. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Sevenoaks
5/5
GoogleJack has been really helpful and forthcoming in helping with the negotiations
Dear Ganesh Subramanian, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleJack was incredibly approachable and super helpful, taking the time to ensure that our needs were clearly communicated to the landlord. His professionalism and proactive approach made this process smooth and stress free.
Dear Sarita Ganesh We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMe and my partner bought a property which was listed by Langford Russell. Madeleine was the agent for the property and was absolutely brilliant. Every question, viewing and phone call was sorted quickly, which gave us confidence throughout the whole process. The house buying process was smooth and we believe she was a huge part of that. Thanks❤️ we would recommend this agency to friends/family.
Dear Molly Ashton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Madeleine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleExcellent service and responses from everyone at Langford Russell very pro-active, friendly and professional, I would have no problems recommending their services, they are 1st Class Agents, who go the extra mile, and their communications are superb! Thank you so much.
Dear Lesley Mitchell, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleWould like to thank Langford Russell (Swanley Branch) for the professional way they handled our sale. We had numerous viewings before they found us the right buyer. They were great at communication and prompt to return our calls. When it wasn't good news, Ross told us straight (not an easy part of the job!). Ross, Joe and Hayley THANK YOU for brilliant customer service.
Dear Ann Wise, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleThey done everything they said they would. Our house sold in 13 days. During the process Joe & Hayley were superb and were always available via phone and email to deal with any questions/issues that popped up. Trust me, they are fully deserving of the 5 star rating, which if you knew me, you'd know that's not something I easily give out
Dear Mark Sidders, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Swanley
5/5
GoogleJack has helped us through the whole experience of renting and was helpful, he was very patient and making sure we found the right home. He catered when we needed certain needs like pets and now we are so happy where we are. We can’t thank Jack enough for helping us, his customer service was amazing. We cant thank him enough.
Dear Malakai Evans, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleSuper happy with the work done by Jack and the Langford & Russell team as a whole. Made the process of moving into our first flat very easy, consistently updated us and chased up any information that we needed for reassurance. They’re very professional and I can confidently say you can put your trust in them for handling any and all queries with a property.
Dear Danielle V We greatly appreciate your 5-star review and the time you took to share your experience with Jack and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe highly recommend this agency.Jacob and the tram did a very professional and great job.
Dear Annabelle Eddey We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleJack is a proactive agent that gets the job done and has gone over and beyond expectations. He delivered on his word and had tenants secured within the fortnight as promised! Would wholly recommend Jack from LR from the landlords perspective and the tenants also seem happy! Thank you Jack
Dear Snehal Desai, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Beckenham has the most, with 713 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
