Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,469 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

966

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 904 reviews on Google only. Show every review

5/5

Google

Hayley and the Staff were very helpful throughout and ensured that both the sellers and buyers needs we address in a prompt manner. Also very helpful and informative when getting questions answered or assisting with unexpected difficulties. I would highly recommend their services if looking to buy, sell or rent.PositiveProfessionalism

Tom · 21 June 2022 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Hayley and her team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I have had an amazing experience using this company. The sale of my property wasn't the easiest as in an unusual setting, but the staff at Swanley couldn't have improved on their service. I have been a solo seller through this process and they very kindly quided me, I have been in the property for 36 years so found things on the market had changed immensly, with the help from Hayley, Amelia and Amy I have got there, thanks girls.PositiveProfessionalism

Sue · 21 June 2022 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you Sue for leaving us a 5* review. We are really happy that you were pleased with the service you received from Hayley, Amelia and Amy. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I am a first time buyer, the services provided by Hayley and team Acon Swanley has been really outstanding. They followed me during the whole process from start to finish and even when things were getting a little difficult they did not hesitate to provide their full support by chasing right people for me. I highly recommend them to anyone and a special thanks goes to Hayley and team who supported me in the communication with seller. Excellent.PositiveResponsiveness, Quality, Professionalism, Value

Monal · 21 June 2022 · Langford Russell Swanley

Agent replied · 20 June 2024

Thanks Monal for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Hayley and her team were very professional in handling the sale of my late aunt's property. From the initial viewing to the final completion they kept in contact with regular up-dates, efficiently looking after both myself and the purchasers in what can be a difficult and stressful life event. They were friendly, reliable and considerate at all times and I would have no hesitation in recommending them. Thank you for making a difficult time so much easier.

Carol · 21 June 2022 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you Carol for leaving us a 5* review. We are really happy that you were pleased with the service you received from Hayley and her team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Jake · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thanks Jake for the 5 star review. Andrew Roberts - Customer Relations Manager

1/5

Google

Rating only, no written review.

Simona · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Dear Simona. I am sorry to hear about the service you have received and would like to investigate the issues further. Would you be able email me please at andrew.roberts@acorngroup.co.uk with the details of your complaint or if easier you can call me on 020 83156929. Thank you. Andrew Roberts - Customer Relations Manager

5/5

Google

Excellent proactive service.

Jenny · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Jenny for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I would highly recommend, Hannah was so kind and helpful throughout!

Amy · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Amy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Hannah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Very helpful from the start to the finish on every level. I would recommend them ,especially if you are a first time buyer.

David · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you David for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Thanks to Langford Russell Beckenham for helping me to find my dream home. Big Thanks to Hannah Ives she was so helpful in making sure everything works out. I’m so happy

Oresanya · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Oresanya for leaving us a 5* review. We are really happy that you were pleased with the service you received from Hannah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Eddie and his team have been fantastic in manoeuvring our move. They have been great at keeping us informed at every stage and supportive throughout. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Gill · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Gill for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and his Team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Eddie and his team were well-priced, attentive, and focussed not just on getting us a good price (which they did) but also on the credentials of the buyer. They did a top job and things went surprisingly smoothly. I would defo use them again.

Greg · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Greg for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and his Team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

2nd time in recent years that Langford Russell have sold a property of ours. The one thing that you need from any estate agent is proactive communication and with the LR team this is what you get. We cannot speak too highly of the entire team and will use them again without fail.

Brian · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Brian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Eddie's professionalism from the initial valuation through to completion was outstanding. We were kept informed of events at every stage throughout the process of selling and hand-held where required. Eddie drove the whole chain to ensure that we exchanged and completed in time to make the cut-off for the stamp duty holiday, and it was obvious the amount of work and time that he put in to ensure that this happened. In summary, if you are thinking of moving in Beckenham and the surrounding areas USE EDDIE!PositiveResponsiveness, Quality, Professionalism, Value

A · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Mr Beadle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Steve Mullins from the Chislehurst branch of Langford Russell did an excellent job when we recently bought a house locally. He was always on top of things, very professional and knowledgeable and courteous. He even went the extra mile by keeping in touch on his days off. Hugely impressed by his work. Barry GardnerPositiveResponsiveness, Quality, Professionalism, Value

Barry · 21 June 2022 · Langford Russell Beckenham

5/5

Google

Our sale wouldn’t have gone through had it not been for Oliver at Langford Russel, and they weren’t even selling out property. We were purchasing a property with Langford Russel, which was dependent on us selling a property. To ensure it all went through Oliver was in constant communication with everyone involved pushing it through. Thank you Oliver.

Mr · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Mr and Mrs Connelly for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We recently sold our house through Langford Russell, supported by Eddie at the start of the process and then Oliver. Both were great to deal with, easy to get hold of, and fundamentally got our house sold for the price we agreed. We lost our initial buyer but they found a new buyer within 24 hours, who went on to complete the purchase. Can’t ask for more than that!

Marc · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Marc for leaving us a 5* review. We are really happy that you were pleased with the service you received from Eddie and Ollie. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I have no hesitation giving Langford Russell's Beckenham sales team, and also more specifically Oliver, five stars. Oliver was friendly, very responsive, professional and helped keep the whole process moving efficiently on the sale of my property. Delivered exactly what they promised, so overall very impressed and would certainly be happy to use their (and Oliver's) services again in the future.PositiveResponsiveness, Quality, Professionalism

Peter · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We recently sold our flat through Langford Russell, supported by both Eddie and Oliver. Advice to prepare the flat prior was spot-on, the photos/description were great, they got far more people through the door than expected and secured multiple offers ahead of our own expectations. They continued to support the sale through conveyancing, prevented wobbles and ultimately got the flat sold at the initially agreed price in a relatively quick time frame. Couldn't ask for more from an agent and would definitely use the team again in the future if necessary.PositiveResponsiveness, Quality, Professionalism

Kieran · 21 June 2022 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Kieran for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and Oliver. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Im happy with LR agency for the great service! They provide everything you need detailed and very clear.PositiveProfessionalism

HoOman · 14 June 2022 · Langford Russell Chislehurst (7a High Street)

Agent replied · 13 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Tom was very friendly and helpful throughout. Communication was great and very professional many thanks. Would definitely recommend

Matthew · 10 June 2022 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Very professional, Tom was always on hand to answer any queries we had. An Estate Agent with a real personal touch, which is hard to find in this day and age.

John · 10 June 2022 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Pullen Estate Agents provided an extremely personal service in selling our house and made the whole experience as efficient as possible. Tom was always contactable and managed all our queries in a professional and timely manner.

George · 10 June 2022 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Rating only, no written review.

Jacqueline · 10 June 2022 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thanks Jacqueline for the 5 star review. Andrew Roberts - Customer Relations Manager

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Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

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