Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,469 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

966

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 904 reviews on Google only. Show every review

5/5

Google

Being familiar with sour and awful experience with countless estate agents and agencies, we finally found the team at Langford Russell to be operating with utmost professionalism and fairness. I thought we were lucky to have found Willam at Langford Russell's Orpington office who guided and helped us every step of the way to making sure we were treated fairly throughout the process of purchasing our first house. William not only made sure we were getting a fair deal, he helped push the conveyancing solicitors, equipped us with all relevant information and contacts, and made us aware of any blindspots we should be considering to make sure our purchase was fully vetted, secured and as per expectations. I genuinely thought William was stellar and was critical part of us getting on the property ladder. Cannot recommend his services enough!

G · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from William and the team! if we can help further please do let us know. Thanks. Customer Services

5/5

Google

We are really happy with the service we received from LR and Will Particularly who did an exceptional job when we bought our house through them. He was professional, friendly, and attentive to all our needs, questions and preferences. He helped us find the perfect home for our family and he managed all communications with the seller. Will also handled all the paperwork and all issues we had smoothly and efficiently. We would like to recommend Langford Russell estate agents in Orpington to anyone looking for a home. They are the best in the business!

Ife · 25 August 2023 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do get in touch.

5/5

Google

Lauren was amazing at keeping us informed and Chris also went above and beyond. Great service.

Karen · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Karen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Karen and Chris. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Fantastic service. Whole team always happy to help and allowed us to customise our sale experience to suit our needs. Would definitely recommend.

Jessica · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Jessica for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Langford Russell proved to be a professional and helpful sales team. I would recommend them in Sevenoaks area . Barry Greenwood

Josie · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

From the very first contact the whole team at Lanford Russell have been extremely professional. The advice, the information flow and execution were all excellent. Thank you Langford Russell Sevenoaks.

Bill · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Bill for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

The team were great to work with on my purchase. Will in particular was excellent and always kept me up to date and responded to my questions very quickly. I would definitely recommend them in future.

A · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do get in touch. Thanks. Customer Services.

5/5

Google

I recently moved to Sevenoaks and was pointed in the direction of using Langford Russell. My experience with them and especially Stephen was seamless from start to finish. Stephen accommodated all of my last minute requests and was always at hand to answer any of my questions (evening well out of working hours!). I think this above and beyond approach he took really helped to save me a lot of stress during this process. Even after my move in Stephen has been more than happy to assist when I have needed something answered. Big cheers to Stephen, and Team. Reece

Reece · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Reece for leaving us a 5* review. We are really happy that you were pleased with the service you received from Stephen and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Very pleased we used LR to sell our bungalow in Tunbridge Wells. In our quest to find a suitable property we have come across some really poor agents and property details which lack virtual tours, floor plans and square footage. Our virtual tour and floor plan included not only the property but the garden and the garden office ( Superb photography too) . The square footage of the house, garage and office were all shown. The team recommended one of their own vendors to view and he subsequently purchased. Will Delve Thompson( our sale progresser) always responded to requests for an update and did a fabulous job, chasing this through to exchange, we highly recommend the team at Sevenoaks to help you sell (or buy)your property

Cliff · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Cliff for leaving us a 5* review. We are really happy that you were pleased with the service you received from Will and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Emily, our Estate Agent from LR was amazing.She supported us in buying our house with fairness and attentiveness at all times, working effortlessly to get things sorted and ask questions to the vendor and get information we required to make our decision. House moving is stressful business, but with Emily and the rest of the LR team at our side, the stress was really reduced. Thank you!

Rupert · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Rupert for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Emily and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Really great friendly and constant service from Paul, Will and the team at Langford Russell in Sevenoaks. They found our buyers really quickly with lots of viewings and were always available to answer queries, follow up with the buyers, solicitors and other estate agents. I would recommend them if you are selling.

Mark · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Right from the outset, Langford Russell's service was excellent. They did a fast valuation, produced quality marketing material (inc drone external footage) for listings then organised and managed an open day which immediately successfully sold our house at the asking price. As the transaction progressed, LR staff were proactive, organised and professional through to completion. We are happy to recommend them and would use them again.

Nick · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Nick for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Excellent service from Langford Russell - would highly recommend! As a landlord of a number of properties, I can honestly say that their speed of response and commitment to the sale were outstanding. We went to market in June, and received an overwhelming response to the advert. Chris Salt, the Operations Manager, gave the sale his personal support and 32 viewings were arranged over 2 days. In the event, we received 17 firm offers and went to sealed bids, achieving a sale price 20% higher than we had anticipated. There is no doubt that their experience in the London housing market proved invaluable on this occasion and they were ready for the rush! A big thank you to Lauren Palmer, Team Leader, for her amazing assistance :-)

Laura · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Laura for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris, Lauren and the rest of the Sevenoaks team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

The Sevenoaks branch of Langford Russell is definitely the estate agent to use. Paul Reid and his team are very efficient and knowledgeable and handled the sale of my property and the purchase of my next home with incredible smoothness. A special mention must go to Will and Christiana who went above and beyond to help to the extent that Will even took my call to his mobile phone on his day off and Christiana scanned some urgent documents to my solicitor when my scanner failed to work. I would have no hesitation in recommending this branch of Langford Russell to anyone wishing to sell or buy a property, their service is second to none.

Julian · 24 August 2023 · Langford Russell Sevenoaks

Agent replied · 23 August 2024

Thank you Julian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul, Christiana and Will. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Until I came across Langford Russell Estate Agents my experience of estate agents had been very, very bad indeed. However, my experience of Hayley Buist and her team is that they are superbly professional, very efficient and care greatly about their customers.I cannot recommend them highly enough, simply superb. Dont waste time with the others go to Hayley and her team for a great result. Very well done !! TED FAWCETT

Ted · 26 July 2023 · Langford Russell Swanley

Agent replied · 20 June 2024

Thank you Ted for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Hayley and the team! Thanks. Customer Services

5/5

Google

Rating only, no written review.

Adão · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thanks Adão for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Really helpful and flexible agents - professional service

Calvin · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thanks for the great review. Much appreciated . Karen Hedges Acorn Customer Services

5/5

Google

Really happy with the communication from Rob at Langford Russell. We were the buyers & found the process very smooth. Would highly recommended.

Anthony · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Anthony for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Really happy with the whole process from Langford Russell, there are normally a few twists and turns therefore it was good to have Rob on board, who provided constant updates and did his utmost to ensure everything continued moving in the right direction.

Lee · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Lee for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob and his colleagues and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

4/5

Google

The team who organised the viewing and hence showed me the flat was excellent, in particular Michael Shaw . Post contract team would respond very timely to emails and very professional; I would have wanted some extra support in swapping over suppliers to my name

Kyriacos · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Kyriacos for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but am sorry that we were unable to help you with your utilities. We do have a relationship with a utility switching business so not sure why you were not advised of this at the time. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Rob Griffin was really helpful and supportive. Communication was great. As a first time buyer I really appreciate how helpful Rob Griffin and the team were, they made the process as stress free as it could be. Thank you.

Ife · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Super! Thank you Ife for a brilliant review. I will pass on to Rob and the Team. Karen Hedges- Acorn Customer Services

5/5

Google

Well what can I say about this branch and their professionalism! From start to end their customer services and patience were A Star ⭐️ They went above and beyond to help us and keep us informed at all times. Me and my husband Mario cannot fault them one bit. Even when our first buyers dropped out we were disappointed and disheartened, Michelle and Rob kept our spirits up throughout. And of course we did find buyers soon after!! We just wanted to say from the bottom of our hearts a massive thank you to the company and to you both for always believing. Anyone thinking of using these agents please don’t hesitate. 💯⭐️⭐️⭐️⭐️⭐️

Catherine · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Catherine for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Michelle and Rob. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We recently sold through Langford Russell. Everything was taken care of; Rob and Michelle did all of the viewings and we accepted an offer within a month. I would be happy to recommend Langford Russell to anyone looking to sell their property.

Platinum · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob and Michelle and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

The team at this branch are incredible. I dealt with Rob and Michelle from the word go and they have been utterly brilliant throughout. Just by way of background, I am a middle-aged guy and have had my fair share of disappointments with estate agents over the years. I had learnt to be very suspicious and not to expect much at all for the £££ commission I was forced to pay. So, this time, I actually interviewed six different estate agents to see which might be the one. The one I actually chose turned out to be appalling (I won't say which firm). I was at my wit's end. So, I thought I'd just try one more. I walked into Langford Russell and met Michelle. I explained that I have been let down and needed help. From the off, she was efficient, friendly, professional and caring. I had very particular needs to which Michelle was incredibly sensitive. She advised me on what the house needed in terms of making it market-ready and, more importantly, given my very tight budget and time constraints, what I did NOT need to do. A realistic price was set on my house and Rob sold the place after the first viewing day at a good price. What was so refreshing about Rob and Michelle is that there is no flannel, you get a very honest service. The price they set is realistic and means that there is no messing around. Most importantly for me was that their customer service is fantastic. Every email answered promptly, every message left at the office for them returned quickly. This means a lot as selling a house can be such a stressful event. It also has to be said that the both of them also helped move things along, even stepping in to nudge solicitors. They really went over and above what they were contracted to do. I have not come across this before. I wholeheartedly recommend them and the branch in general. It was a 100% positive experience for me. Thank you so much!

Iain · 22 June 2023 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Iain for such a lovely review! we are delighted that you were really happy with the service you received. If there is anything else we can do to help, do please let us know! With very best wishes- Karen Hedges- Acorn Customer Services

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Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

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