Trusted Agent profile
★★★★★
1,469 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.
966
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
Langford Russell's seven offices, most reviewed first. Each has its own page.
Showing 904 reviews on Google only. Show every review
5/5
GoogleHayley has dealt with the sale of our property with a great deal of professionalism. Communicating at every point so we always knew where we were in the process.
Hi Christine, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Hayley provided you with professional service and clear communication throughout the property sale process. We appreciate your feedback and hope to assist you again in the future.
5/5
GoogleHayley Buist and her team at Swanley have been very wonderful right from the first view through to the two or three subsequent views and up till exchange of contract they deliver excellent service. They respond to all inquiries satisfactorily and respond to all calls professionally with courtesy. Thank you all for making my house purchase smooth.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleNathan and Kelly were amazing from start to finish and happy to get in the trenches when the property sale was close to collapse. Highly recommend ⭐️
Hi Billy! Thank you so much for your kind words and for recommending our services. Nathan and Kelly truly go above and beyond to ensure a smooth experience, even in challenging situations. We appreciate your support and look forward to assisting you again in the future. ⭐️
5/5
GoogleWill was exceptional from start to finish in dealing with the sale of our property. Will was proactive when potential hurdles occurred and kept us constantly informed with updates to ensure we were kept in the loop, our customer experience was excellent and we’d certainly recommend his services to anyone looking to buy or sell
Hi Lucy, thank you for your 5 star review! We're thrilled to hear that Will provided exceptional service throughout the sale of your property. It's great to know that he was proactive and kept you well-informed. We appreciate your recommendation and hope to assist you or anyone you know in the future.
5/5
GoogleWe are very grateful to Oliver for his help and support during the purchase of our house in Orpington. He simply has been the best estate agent we have ever worked with. From the point of showing us the property to our move-in, Oliver has been superb. He has been fully engaged - and fully informed- at every stage, which made the whole process really smooth. We couldn't have wished for a better service.
Hi Gulcin, thank you so much for your positive feedback! We're thrilled to hear that Oliver provided you with exceptional service and made your house purchase process smooth. We really appreciate your support and hope to assist you again in the future. Thanks Customer Services
4/5
GoogleHayley Buist and the team at Swanley enabled us to sell our home during a very difficult period for the housing market. Hayley was calm, helpful and very professional and got us over the line, for which we are very grateful.
Hi Tracy, thank you for your kind words about Hayley and our team at Swanley. We're glad we could assist you during a challenging time in the housing market. Your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
5/5
GoogleLangford Russell have been helping us with our search for our first home. Joe has gone above and beyond to facilitate a couple of viewings for us in late afternoons due to our work commitments. Although we haven't purchased a property yet, they have been very helpful to date and we'd be happy to buy our first home through them.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleExcellent customer service 5*!!! Maxine was very helpful and professional!
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleDaniel and the team at Langford Russell did an excellent job. Daniel provided fast responses and helpful information to help me securing the property, so I can rent a property in such short period of time. Can't recommend him enough.
Hi Patrick, thank you for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that Daniel and our team at Langford Russell were able to provide you with fast responses and helpful information to secure the property. We truly appreciate your recommendation.
5/5
GoogleThe Langford Russell team were incredibly helpful and supporting during my house purchase. A huge thank you to Kelly and Nathan for all their support during this process. I would no doubt sell and purchase through Langford Russell again and recommend them to others.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleConsidering Jackie Ray was not my acting agent, she went over and above with the level of service to enable a smooth stressless journey from purchase to exchange. Jackie dealt with agents and solicitors throughout the whole chain and was very efficient and effective.
Hi Chris, thank you for your kind words! We're thrilled to hear that Jackie provided exceptional service and made your journey stress-free. We appreciate your feedback and hope to continue exceeding your expectations in the future. Thanks Customer Services
1/5
GoogleRating only, no written review.
Good Morning Tony, I am sorry to see that you have left a 1 Star review, this is quite unusual. If you can give me some detail, I would be happy to investigate what happened leading to this . You can contact us at customerservices@acorngroup.co.uk 020 8315 6929 Thank you Karen Hedges
5/5
GoogleHad a viewing with Christopher Forde. Great estate agent very professional made me feel at home highly recommended top class Estate agents. 👌👍 …
Thanks James ! Thats great to hear . Thank you for taking the time to write a great review. Acorn Customer Services
5/5
GoogleJamie and the team at Langford Russell did a great job marketing my property, and following up throughout the sale process. Thank you!
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! - Customer Services
5/5
GoogleFrom the beginning of putting the house on the market to the sale completion Jackie was very professional and good at keeping us up to date with the progress of the chain. I will use Langford Russell again in the future.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleWe had been trying to find a place to rent around Orpington for at least a month and had almost given up! Luckily we were able to get a late evening viewing for a Langford Russell advertised property and was sent an offer form that same night after we said we would be interested! Staff were polite and efficient and got the ball rolling quickly and we found ourselves moving in less than a month later. We couldn't be happier! Thank you Langfird Russell and Christopher Forde!
Thank you Chris, we really appreciate your response. This review is for our Orpington office, rather than Chislehurst. i am not sure how the mix up has happened but thank you in any event! we are really pleased you have been happy with the service . Kind regards Karen Hedges Acorn Customer Services
5/5
GoogleWent through a property transaction with Langford Russell and were assisted by Jackie Ray. I would highly recommend Jackie for her professionalism, responsiveness and canvassing us through a long process with great efficiency. She is a great communicator and helped us with fast responses on any queries. Thank you Jackie and best of luck.
Thank you, Anurag, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie and the team. Thanks, Customer Services
5/5
GoogleExcellent experience from start to finish from Langford Russell. Jackie dealt with our sale and purchase and communicated consistently and supportively throughout the whole process. Thank you Jackie for all of your help, we are now very happy in our new home!
Thank you, Amy, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie and the team. if we can help further please do let me know. Thanks. Customer Services.
5/5
GoogleIt was absolutely wonderful to work with Lukass. Brilliant communication, always responded fast. We are looking forward to work with him again in the future.
Hi Tina, thank you so much for the review we are delighted you have been happy with the service provided. Best Wishes Karen Hedges Acorn Customer Services
5/5
GoogleThanks to all the team at West Wickham for the efficient service that they provided to make the sale go ahead smoothly. We had plenty of feedback as the viewings were being arranged so we knew what going on all the time. Definitely recommend using Langford Russell Agents.
Thank you Don for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service, very helpful throughout the sale, happy to recommend.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleGreat team that goes above and beyond to meet the needs of their client. Very professional, polite and dedicating team with a drive to deliver great service all round.
Thank you for your 5 star review, Selvyn! Your feedback is greatly appreciated and we look forward to continuing to serve you with professionalism and dedication.
5/5
GoogleVery happy with the service provided by Langford Russel. Lukass did a great job on our house purchase.
Congratulations on your New Home ! we are please you have been happy with the service. Best Wishes Acorn Customer Services
5/5
GoogleFrom the start of our move right to the end, all agents we dealt with were professional and polite and really did go to some lengths to help us get everything completed. Lukass Semeta was in particular very helpful and smoothed the entire process which would otherwise have been a disasterclass. Highly recommend.
Thank you, Luke, for taking the time to review your experience. I am delighted to hear that you were happy with the service you received! Thanks, Customer Services.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.
