Trusted Agent profile
★★★★★
1,469 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.
966
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
Langford Russell's seven offices, most reviewed first. Each has its own page.
Showing 904 reviews on Google only. Show every review
5/5
GoogleHaley and team helped me through the sale of my family home,thankyou very much for your help over the last few months. Dave.
Dear David Upright Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise from Langford Russell went out of her way to assist us in finding a rental property. She is extremely professional and guided us helpfully every step of the way, and kept us up to date frequently of new additions to the market. I would highly recommend Louise and Langford Russell for property rental.
Hi Leila, Thanks for your feedback, we love getting reviews through, especially with such high praise. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Louise Ward Lettings Manager Langford Russell Sevenoaks
5/5
GoogleEmily was so helpful and communicative and helped to see the transaction through to completion. Thank you!
Dear Charlotte, We greatly appreciate your 5-star review and are thrilled to hear that you had a positive experience with Emily. Your feedback motivates our team to continue delivering exceptional service. Kind regards, Langford Russell Sevenoaks
5/5
GoogleKelly and Eddie were great . They worked tirelessly and informatively through the selling of our property making the whole experience very easy. A big thank you to both of them.
Dear Simon Clifft, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kelly and Eddie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham
1/5
GoogleAvoid it at all costs
Dear Manogna Machiraju, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleKelly was lovely to work with and was very supportive in the purchase of our apartment.
Dear Janet Mcnally, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kelly. Your feedback motivates our team to continue delivering exceptional service. Please don't hesitate to be in touch if you require anything further! Kind regards, Langford Russell Beckenham
5/5
GoogleThe service provided by Langford Russell, in particular by Louise Ward was outstanding. We’ve had great communication throughout the whole process, Louise made sure to understand what we were looking for and we felt very supported and well advised by her. Would definitely recommend.
Dear Inês, We greatly appreciate your 5-star review and the time you took to share your experience with us. It has been a pleasure to help you with your property search. Wishing you all the best in your new home. Many thanks, Louise Ward, Langford Russell Lettings Manager
5/5
GoogleVery impressed with the personal level of service offered by the Sevenoaks Team at Langford Russell. We changed from a previous agent whose staff kept asking us whenever we went into their office, who we were? Langford Russell staff got to know us, encouraged roughly ten viewers very quickly out of which we received two offers which lead to the sale. Thoroughly recommended.
Dear Maximus Shred, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Sevenoaks
5/5
GoogleWould highly recommend Langford Russell. Hayley and Joe were both extremely professional and readily available to ensure the house sale progressed smoothly. Would not hesitate in using again.
Dear Adam Price, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Hayley and Joe. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleGreat team, super efficient..Sienna was great..she helped us right from the viewing to the offer acceptance to completion..
Dear Sarang Joshi, We greatly appreciate your 5-star review and are thrilled to hear that you had a positive experience with Sienna and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
1/5
Googlepoor service, no fairness for customers, stay away from this place.
Dear Angelina, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleThank you Jackie and Rob for the amazing service. Jackie you were warm, honest and transparent and together with Rob made the entire process smooth and stress free. Would recommend!
Dear James H, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jackie and Rob. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleSuperb experience with Langford Russell Chislehurst. So fast, efficient and on the ball. Madeleine was excellent, supportive and always come back with updates in a timely manner. Their marketing was amazing and they sold my house in one day, couldn't ask for a better service.
Dear Antoinette Miller, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Chislehurst
5/5
GoogleGreat service from Langfords staff ! Jack was particularly helpful, extremely professional and great at his job - an all round genuine guy who doesn't BS ! Which is quite refreshing these days ! Thanks 🙏 …
5/5
GoogleRating only, no written review.
Dear Paul Ludlow, Thank you for the great review of our Langford Russell Orpington team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleSinan one of the agent from your team has been a fantastic agent when we went for viewing the property. He is super efficient and has lot of knowledge and was able to deal to with my queries promptly and provide me with the information I needed.
Dear Shribinlal V, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sinan. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham
5/5
GoogleCarys was so friendly when we spoke, was very helpful and clear with her communication. She’s an outstanding member of the team if i must say so myself, very politely spoken, well mannered and very very helpful. I cannot sing her praises enough!!
Dear Luke Slipper, We greatly appreciate your 5-star review and are thrilled to hear that you had a positive experience with Carys. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham
5/5
GoogleLangford Russell, West Wickham have been fantastic from start to finish. Steve and his team were in constant touch during the whole process of selling our house. They, and in particular Lukas, pulled out all the stops in getting viewings and worked really hard to complete everything as quickly as possible. Moving house is very stressful - but Langford Russell`s professionalism, efficiency and great advice made it all much easier. Very Highly recommended
Dear Guy Thompson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell West Wickham
5/5
GoogleLouise Ward was our Letting Manager. She was professional yet personal, attentive to what we were looking to achieve, in a tenant and the timescales. She was just brilliant. At one time in my life I moved many times in seven years and Louise is by far the best Letting Manager I have ever dealt with. Now as a landlord I am very pleased she found us.
Dear Marcus, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. It has been my pleasure to help you let your property. Wishing you all the best. Kind regards, Louise Ward Lettings Manager Sevenoaks, Langford Russell
5/5
GoogleWe had a fantastic experience with Louise Ward. She was very professional, well-organized and so warm & welcoming to us. She managed to arrange a viewing last minute and did all she could to assist us in successfully securing the property. She even found out out information about the local train stations for commuting into London. She went above & beyond and cant thank her enough for all her help. Would highly recommend her services to anyone looking for a smooth and hassle-free letting experience!
Hi Peter, Thank you for the great review. It’s fantastic to hear that we could provide you with a great service that you were happy with. We wish you all the best with the move and your new home. Kind regards, Louise Ward Lettings Manager Sevenoaks
5/5
GoogleChose Langford Russell because of the great number of SOLD boards in Coney Hall area. They said what they expected to happen and it did. Three offers first weekend. All now complete.
Dear Nick Lang, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell West Wickham
5/5
GoogleAn absolute pleasure to do business with. After having a 4 month very poor service from a previous agent we had to switch agents. Langford Russell had our property sold within a month and have been on top of everything from the start. We would highly recommend them to all our friends and family.
Dear Joe Moore, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleLangford Russell Beckenham have been very helpful. A special mention to Sinan, who has been particularly helpful. He is fantastic and has been extremely responsive. He makes adjustments to his timetable to suit the client and it has been a pleasure working with him. Highly recommend to others!
Dear Harriet, Thank you very much for your positive comments about Sinan! We greatly appreciate your 5-star review and the time you took to share your experience with us. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham
5/5
GoogleWe met Sienna viewing another property, marketed by Langford Russel. She was very attentive and pro active, with particular attention to finer details, remembering our names and the properties we had viewed. We subsequently opted to sell … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.
