Trusted Agent profile · Oxfordshire, Surrey, Berkshire and more

Knight Frank reviews in Esher, Oxford, Hungerford and 2 more

4.6

★★★★★ Excellent

491 reviews across 5 offices and 3 platforms

www.knightfrank.co.uk

Knight Frank has five offices, in Esher, Oxford, Hungerford, Henley On Thames and Stratford upon Avon (Oxfordshire, Surrey, Berkshire and Warwickshire). Together they have 491 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.9 / 5

385

Reviews on Google

All 5 offices

Facebook logo

3.5 / 5

104

Reviews on Facebook

All 5 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Knight Frank's five offices, most reviewed first. Each has its own page.

Latest reviews from every Knight Frank office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Dane was very personable, competent and professional in dealing with our house purchase. We can’t rate him highly enough. Thank you for helping to find our long term family home. Highly recommend him.

Rebecca · 23 February 2019 · Knight Frank Oxford

5/5

Google

It has been a pleasure dealing with Knight Frank in our recent house purchase. William Kirkland was highly professional, knowledgable and helpful, he responded to all of our many queries quickly and wend above and beyond to help get the transaction closed. All in all a great experience.

Katrine · 23 February 2019 · Knight Frank Oxford

5/5

Google

My husband and I recently sold our home in Iffley Village, Oxford with Samuel Lamb of Knight Frank in Summertown. Mr. Lamb is a superb estate agent -- who was well-prepared from our very first meeting to list our home efficiently and effectively. He knows the market extremely well and gave sound counsel at every juncture. His words of wisdom were vindicated as the transaction progressed....we could not be more grateful. An added bonus is Sam's personal style: he is an exemplary professional, yet warm, honest and charming. From beginning to end, I have considered myself most fortunate to have met him.

McMillanLeftow · 23 February 2019 · Knight Frank Oxford

5/5

Google

Having decided to put my property on the open market I approached several estate agents and was most impressed by the professional manner and approach of Knight Frank. Their representative, Harry Sheppard, has been in constant touch with me throughout all the sale negotiations and has liaised with all the other professional agents involved in order to achieve a satisfactory conclusion of the sale. Well done Knight Frank!

Bernard · 23 February 2019 · Knight Frank Oxford

5/5

Google

William and Edward did a fantastic job from start to finish on the sale of our house. They knew the market, advised us well, found us a buyer and assisted throughout the process so that it was as smooth as possible. We have used Knight Frank before and would definitely do so again.

Caroline · 23 February 2019 · Knight Frank Oxford

5/5

Google

A very professional firm in all our dealings with them. They gave sensible advice in relation the the strengths and weaknesses of the market, and in turn our property pricing. We were delighted with the level of enquiries generated and the manner in which Dane kept us fully informed throughout the process. Pleasant and personable throughout, we wouldn't hesitate to recommend.

Craig · 23 February 2019 · Knight Frank Oxford

5/5

Google

I can’t thank you enough William for the way you have handled the sale. Your diplomacy, your knowledge of the market, constant reassurance and more of all, your sense of humour have raised John and my spirits during the darkest days. As you know, I fought to secure Knight Frank and having met you, felt even more strongly that Knight Frank was right for us. You have proved us right. Thank you for all you have done.

Teresa · 23 February 2019 · Knight Frank Oxford

5/5

Google

Having recently sold our house in Oxfordshire, I can only say how delighted we were to be dealing with Harry Sheppard, Polly and all the team at Knight Frank. Their highly professional, good humoured and charming service was invaluable to us during a somewhat challenging time. I would have no hesitation in recommending them to other buyers and sellers.

Penelope · 23 February 2019 · Knight Frank Oxford

5/5

Google

I work closely with a lot of the agents in and around Oxford and I am always immensely impressed with the friendly, approachable and professional atmosphere in the Knight Frank Oxford office. Each of the team specialize in certain sections of the market and I am always very impressed with how well they know their patch and their market. they are a pleasure to work with and I look forward to working with them in the future.

Todd · 23 February 2019 · Knight Frank Oxford

Agent replied

Thank you for your kind words, Todd. We look forward to working with you in 2019.

1/5

Google

Unable to recommend! I called the Oxford office on 27/07/18 as I wanted to discuss listing a home for sale within their area. I was told I would receive a call back shortly from Harry. My name, address and two phone numbers were taken. Surprise, surprise, I didn't receive a call back and four days passed. So I called them back on 31/07/18 and Harry answered the phone. I asked why nobody had bothered to call me back. I didn't really get a straight answer. Anyway, reluctantly I gave them the benefit of of the doubt. He took down some additional details and said somebody else would now call me back. Another day passed by, waiting.... waiting... no call back. So my wife called them back on 01/08/18 to complain. I am done with these guys. They clearly do not have their act together and cannot communicate properly. This is clearly not the kind of agents you want to have handling your home sale. There is no excuse or acceptable rebuttal, just a terrible lack of professionalism! We will appoint another estate agent who can do a proper job and who genuinely wants to earn your business.

Lee · 23 February 2019 · Knight Frank Oxford

Agent replied

I am very sorry about the experience you have had with the Oxford Office of Knight Frank. I would welcome the opportunity to speak with you if you would like to call me on 07775 618 520 . If you prefer not to make further contact, please be assured I will be following up with the team to find out what happened on these occasions to cause you to write publicly in this way. Kind regards. William Kirkland Partner, Office Head

5/5

Google

After putting our property with a different agent and having an unsuccessful experience, we selected Harry Sheppard from Knight Frank in Oxford. Not only did Harry come across as very professional and personable, he also worked extremely hard on our behalf, involved us in the process when necessary and achieved an excellent price for us. We really felt that he was acting in our best interests and he is an excellent negotiator. Many thanks Harry!

Karen · 23 February 2019 · Knight Frank Oxford

5/5

Google

We have recently sold our Oxfordshire house through the Knight Frank Oxford office. Throughout the process William and his team provided a first class service and support. The market knowledge and proactive approach demonstrated by the Knight Frank team undoubtedly led to a reasonably quick sale in a challenging market. We would have no hesitation in strongly recommending Knight Frank to any prospective seller.

Robert · 23 February 2019 · Knight Frank Oxford

Agent replied

Thank you very much indeed. We are very pleased to have achieved a successful sale for you.

5/5

Google

Harry Sheppard at Knight Frank sold our house in the spring of last year, Harry always kept us up to date with viewing information and feedback, puts in out of hours calls to potential buyers which gives you confidence that your house will sell but more importantly to the right buyers. Harry is an honest and genuine chap who’s straight to the point, we can recommend very highly.

Charlotte · 23 February 2019 · Knight Frank Oxford

5/5

Google

Having just sold my house in Oxford with William Kirkland at Knight Frank I would highly recommend the agency in general and William in particular. His knowledge of the market combined with honest, reliable and professional advice during the sale meant I could rely on him throughout the process. His support during the rather lengthy exchange process was outstanding and helped to finally secure the sale. Very pleased

Yulia · 23 February 2019 · Knight Frank Oxford

Agent replied

Dear Yulia. Thank you so much for taking the time to write such a lovely review. We are very pleased with outcome. Best wishes. William Kirkland

5/5

Google

Knight Frank provided a highly professional, friendly and competent service when we recently needed to sell my mum's house in North Oxford. They achieved what I am sure was the best price attainable and in a short time. The commission rate was competitive especially for an International firm of this stature. Good initial advice was given by the partner William and once marketing had started our main contact was Sam, who was most helpful and competent. I would also add that Knight Frank acted for my brother-in -law on a similar executor sale and achieved very good results.

Charles · 23 February 2019 · Knight Frank Oxford

5/5

Google

Great experience overall with Knight Frank! Professional, competent, courteous and most of all, knowledgeable! I used them both times, to buy and sell properties and found their approach extremely effective. From a start to finish William and his staff were paying attention to our needs and goals. We turned to them on two occasions and will not hesitate to use them again in the future. We highly recommend them to anyone who is in the market and is looking for a no nonsense, direct approach.

Eleonora · 23 February 2019 · Knight Frank Oxford

5/5

Google

I have dealt with many estate agents over the years, but my experience in buying a property through Knight Frank in Oxford was excellent and special. Firstly, William Kirkland was proactive and spotted the exact property I was looking for and moved with speed to get the ball rolling. Without William's proactive approach, I doubt I would have achieved the purchase. It was a tricky transaction which required sharp and quick thinking and dealing with a complex set of circumstances. William was extremely professional and it was most helpful that he was very realistic about key aspects, as we moved through the different stages of the process. He always followed up quickly, on the same day and communicated clearly. His was always the last note on file and the most recent call. We never had to wait long to know where we were in the process and where we stood on the various matters. There were several challenging aspects during the negotiations and William helped me navigate these with useful insights and guidance, which I have not experienced with other agents. William managed to bring a pace and balance to the negotiations which meant that in the end, neither party walked away and the deal was done! I think one of the main things William brought to the table was how he managed both sides expectations, without creating any bias to one side or the other. We both felt fairly treated and both achieved our objectives, happily. Having worked and participated in the professional services industry internationally, I am able to say that there is no doubt that William Kirkland is quite unique in the estate agency world and the most professional and competent estate agent I have met, with exacting standards and capabilities not easily found elsewhere. I highly recommend William Kirkland if you want to buy or sell a property in Oxford. I also found Knight Frank's Oxford office staff very friendly and helpful, nothing was too much trouble and highly competent. I was impressed with Knight Frank's reports, brochures and services which keep one well informed and up to date on all property trends and opportunities.

Simon · 23 February 2019 · Knight Frank Oxford

Agent replied

Dear Mr Grinstead. Thank you so much for your wonderful review, we were delighted that the sale went so smoothly. Best wishes William Kirkland

1/5

Facebook

Horrible services @knightfranklondon

Marina · 20 February 2019 · Knight Frank Esher

Agent replied

Hi Marina, we're very concerned to hear this. Please email socialmedia@knightfrank.com so that we can look into this as soon as possible. Kind Regards, KF

5/5

Facebook

Fantastic service and a great team at the Tower Bridge office London always welcoming and helpful. Isabel Sunde made moving house so easy went above and beyond to get us moved within 7 days Thank you Isabel

Julia · 7 February 2019 · Knight Frank Esher

Agent replied

Thank you so much providing this feedback. We're thrilled to hear you had a positive experience with our team at Tower Bridge :)

1/5

Facebook

Worst agency ever. Completely useless and charges you to even lift their finger.

Sarah · 25 December 2018 · Knight Frank Esher

Agent replied

Hi Sarah, we’re very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details so we can look into this for you?

5/5

Facebook

Listings unavailable elsewhere; excellent content, whereas others only superficially provide information.

Myles · 6 December 2018 · Knight Frank Esher

Agent replied

Thanks very much for your feedback Myles. We'll be passing this onto our wider team.

5/5

Facebook

knight frank has for long stayed in the property management business we just wish to have partnership for the roof tile cleaning services. ALOHA CONTACTORS LIMITED 0705298472 Wastup 0775708300

Magero · 26 November 2018 · Knight Frank Esher

1/5

Facebook

Another horrible money grabbing organisation! I’m a current tenant of Knight franks for almost 2 years and haven’t deferred a single payment. I’m moving into a new Knight Frank property and they are charging me a reference fee - even though they will be my referees!! (Basically they are checking their own records) I rang the office and they couldn’t give me a reason why they have to do this, only ‘it’s our policy’ so in other words they want to make some money for doing nothing! It’s a very unfair way to treat a tenant who has paid on tine every month and has helped maintain the property. Is there anyone reading this from KF who can give me a reason for this?

Tom · 16 October 2018 · Knight Frank Esher

Agent replied

Hi Tom, we are sorry that you feel you have been mistreated in this circumstance. Whilst Knight Frank will provide your landlord reference and will recognise you being a longstanding tenant, as you are requesting a change to your fixed term contract an…See more

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Questions about Knight Frank

How many reviews does Knight Frank have?

Knight Frank has 491 reviews across its five offices, rated 4.6 out of 5 overall: 385 on Google, 104 on Facebook, 2 on View Agents.

Which Knight Frank office has the most reviews?

Esher has the most, with 239 reviews rated 4.3 out of 5, followed by Oxford with 180.

Where are the Knight Frank offices?

The five Knight Frank offices, by town:

  • Esher: The Old Post House High Street, Esher, Surrey, KT10 9QA
  • Henley On Thames: 20 Thameside, Henley On Thames, Oxfordshire, RG9 2LJ
  • Hungerford: Ramsbury House 22 High Street, Hungerford, Berkshire, RG17 0NF
  • Oxford: 280 Banbury Road Summertown, Oxford, Oxfordshire, OX2 7ED
  • Stratford upon Avon: Bridgeway, Stratford upon Avon, Warwickshire, CV37 6YY
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