Knight Frank reviews

★★★★★ 5/5

Google

Tina was absolutely amazing from start to finish. She was always punctual, incredibly helpful, and consistently polite and professional. Nothing was ever too much trouble, and she kept us informed throughout the entire process, making what can often be a stressful experience feel straightforward and enjoyable. Her knowledge, responsiveness, and genuine care gave us complete confidence every step of the way. Tina went above and beyond to ensure everything ran smoothly, and we couldn't have asked for a better lettings agent. She truly made the whole experience perfect. We would recommend her without hesitation.

Luisa · 22 July 2026

★★★★★ 5/5

Google

Victoria was fantastic. Dealing with two dozen estate agents in Cobham and Esher she was the first estate agent who actually did proper agency (I’m an ex agent myself). She really sussed out what we needed (she was the only estate agent who did this!) and ended up introducing us to our ideal house even though it was outside our remit. She then really earned her stripes managing a complicated and drawn out chain - again showing her worth. If not for her we would have never initially found something and never made it to exchange. We cannot thank her enough and the rest of the Knight Frank team that was working on this in the background.

DICKON · 22 June 2026

★★★★★ 5/5

Google

Jamie Vass workings on securing and assisting the rental was concise and professional throughout. His candid approach to all sides was helpful regarding third party inclusion. His management of all paperwork and formalities was equally professional and made as easy as possible for all involved. He was always attentive in all correspondence and astutely advising or updating throughout the process. From seeing thr property to moving in took just over a week ! Thank you Jamie ✅

Mark · 22 June 2026

★★★★★ 5/5

Google

After an exhausting two weeks of viewing over around a dozen apartments and we still could not find the right place, meeting Jamie completely turned our search around. He truly listened to our needs and showed us a unit that we instantly fell in love with and rented. We highly recommend Jamie for his dedication and professional insight to anyone looking for their perfect home.

K · 22 July 2026

★★★★★ 5/5

Google

After having had no success selling our house with two other agents, one a small local one and the other a large chain, we chose Knight Frank because they had recently sold a similar house to ours on our development. The initial valuation meeting with Adam and Maisie was very positive and we were impressed by their suggestion of marketing our house as a six bedroom house with extra reception rooms rather than as an eight bedroom house. We received updates every two weeks and a written report every month and although it took over a year from first putting our home on the market before we finally exchanged contracts, Maisie and then Victoria when she joined the team kept our hope up that we would sell. Maisie was helpful getting us the best price we could when we finally received an offer and Victoria was invaluable in acting as a link between us and our buyers and our solicitors. We really felt that the team earned their commission and at all times were polite, professional and caring. I have no hesitation in recommending them.

Julie · 13 December 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ An Absolutely Phenomenal Agent Who Saved Our Purchase! We are thrilled to give Victoria Miles our highest possible recommendation. As first-time home buyers and new residents to the UK, we needed not just an agent, but a true advocate and guide. Victoria was truly our rock through what became a complex and challenging transaction, going out of her way to ensure we succeeded. Key Highlights of Victoria's Service: • Initial Speed & Proactivity: After our offer on our new home was accepted, Victoria moved with incredible speed. She immediately linked us with necessary services and expedited crucial early paperwork, setting a fast pace and making the intimidating process manageable for us as newcomers. We were hugely impressed by her quick responses and sense of urgency from day one. • Going Above and Beyond: Our purchase was plagued by significant delays from third-party management companies (DOV issues). When the situation became difficult, Victoria constantly stepped up, including personally intervening to try and expedite payments for the Management Pack and even offering to physically collect the Deed of Variation papers herself to save time. This level of dedication is simply unmatched. • Securing the Completion Date: Due to the third-party delays, we faced a non-negotiable deadline with our rental ending unplanned. When our completion date was at risk, Victoria leveraged her superb negotiating skill and empathy to convince the sellers (her clients) to move their completion up to earlier. This meant the sellers were incredibly flexible, moving their own items into an Airbnb to ensure we could complete on time. Without Victoria’s tireless commitment, we would have been left without a place to live. • Total Support for Newcomers: She provided invaluable, timely advice on everything from recommended removal companies to technical house documentation (floorplans, planning permission links), proving herself a complete partner in the journey. For us, arriving in a new country, her guidance was truly essential. Victoria is not just a negotiator; she is a problem-solver, a dedicated advocate, and a brilliant communicator. She understands the mental and financial pressure of buying a home and puts her clients first, ensuring certainty and resolution when it matters most. If you want a smooth, efficient sale, even when facing unexpected hurdles, Victoria Miles is the only agent you should have on your side.

Amit · 13 November 2025

★★★★★ 5/5

Google

I had the pleasure of working with Jamie Vass, and cannot recommend his services highly enough. Throughout what turned out to be a rather drawn-out process due to delays with the tenants’ house sale, he communicated clearly and thoroughly at every stage, ensuring I was always kept up to date. He consistently went above and beyond to support all parties involved, handling each hiccup with professionalism and a proactive approach that gave me complete confidence. It is rare to find someone so dedicated to their work, and I genuinely believe his efforts warrant recognition, in fact, I would say a pay rise is thoroughly deserved! I would not hesitate to recommend Jamie Vass to friends, family, or anyone seeking to rent a property. His commitment and attention to detail made the entire experience far smoother than it otherwise might have been.

Joe · 13 October 2025

★★★★★ 5/5

Google

We recently bought our dream home through KF and Victoria was a perfect person to make it happen. We were in a big rush to make the deal happen and due to involvement of a third party, there were some delays. But KF and Victoria dealt very professionally and with tons of patience making things happen in a decent time. We can’t thank Victoria and her team enough for their guidance and constant support.

Ria · 13 November 2025

★★★★★ 5/5

Google

The team at Knight Frank managed the rental of my house and did a fantastic job. Jamie and Beth, supported by Harri were all brilliant - trustworthy, professional and proactive. Their approach sets them apart from their competitors and I would try them to anyone looking to rent out their property. Additionally, Daniel, who manages the property once rented was also brilliant and a significant cut above property managers from other agents in the area

Ash · 13 September 2025

★★★★★ 5/5

Google

Super impressed by the service received by the whole Knight Frank team during our property search. Particular shout out to Victoria who really understood our brief, showed us some great properties and was available night and day to reply to our messages. Also, gave up her Sunday to show us a property!

Ben · 13 March 2026

★★★★★ 5/5

Google

This is our first international move as a family, which carries a lot of anxiety and uncertainty about the process of finding, securing, renting, and managing a home in the UK. Fortunately, we've had Tina as our agent, with her resource team at Knight Frank. The experience has been exceptional. First, Tina's warmth, kindness and willingness to listen really put us at ease and helped us trust that she knew what we were looking for and why. Second, her responsiveness and attention to detail delivered on that trust. She was quickly on top of every request and question, and we were able to find a home we are thrilled about! Lastly, she's been able to explain all the nuances of renting in the UK and walk us through the process with minimal fuss. We're so grateful for her help!

Jesperson · 22 July 2026

★★★★★ 5/5

Google

You certainly get what you pay for. Knight Frank promised a lot and promptly totally delivered on those promises, making the whole process significantly less stressful that it should have been. Thanks to Victoria and her incredible team.

Chris · 22 May 2026

★★★★★ 5/5

Google

Tina has been excellent. One of the most helpful and proactive agents I’ve ever come across. Very communicative and kept us updated throughout the entire process. Would highly recommend

Anne · 22 July 2026

★★★★★ 5/5

Google

We cannot speak highly enough of our experience with Victoria Miles. Victoria was extremely communicative, professional and supportive throughout. She went above and beyond, always keeping us informed at every step and ensured a smooth process We'd definitely recommend her to anyone buying or selling a property.

Ben · 13 January 2026

★★★★★ 5/5

Google

Great experience purchasing a house via Knight Frank in Esher. Victoria was incredibly responsive, efficient, proactive and with very professional and clear communications throughout. Many thanks!

Harry · 22 June 2026

★★★★★ 5/5

Google

We have received a truly extraordinary service from Adam Burlison and his team in Esher: Amanda, Hayley and Maisie. Both our sale and purchase had various complications built in but Adam and his team helped us navigate the many hurdles and challenges brilliantly. Adam himself is a superstar. Always available (no matter what timezone I was in ;) and his knowledge of the market and frankly anything to do with selling and buying a property in the UK is second to none. In the end he and his team made what could have been a very complicated process a very enjoyable and successful experience for my entire family. Cannot recommend Knight Frank in Esher enough.

Hansbart · 11 November 2024

★★★★★ 5/5

Google

My team of Adam, Victoria and Maisie were friendly and super responsive throughout. They got the job done - 5* performance

Roy · 22 June 2026

★★★★★ 5/5

Google

Adam at Knight Frank Esher has been brilliant throughout both our sale and purchase. We cannot thank Adam enough, he has been incredible going above and beyond to get things sorted for us. We have felt incredibly supported also by Maisie. Very grateful to have had such lovely estate agents who have done such an amazing job for us. We will of course use Adam and his team again in the future!

Georgia · 6 December 2024

★★★★★ 5/5

Google

Adam and his colleagues at Knight Frank Esher made my house purchase smooth and surprisingly enjoyable, which is a rarity in my experience of the property market! Crucially, Adam knew when the process needed his involvement and help to move it along but was comfortable facilitating a direct dialogue and relationship to develop between me and the seller, so that we could speed up communication and clear up any points that needed clearing up along the way. This maturity and judgement made a huge difference to all parties. Thank you!

Dan · 26 July 2024

★★★★★ 5/5

Google

Tina has been pleasant and professional from start to finish with our house hunt helping us secure our new home. She understood our search spec and found the perfect property for us .

Andrew · 13 January 2026

★★★★★ 5/5

Google

Professional, knowledgable and easy to work with. Our selling process was long and, at times, frustrating but throughout Adam, Maisie and the team guided us, supported us and ultimately secured a sale. Would not hesitate to recommend.

Shiralee · 13 November 2025

★★★★★ 5/5

Google

I was seriously impressed with the professional and friendly service we received from Knight Frank Esher on the sale of our house. The team was led by Adam Burlison whose knowledge of the local market was extensive and the advice given sensible. Our day to day contact was with the very efficient and effective Victoria Miles .We received immediate feedback following viewings and more detailed feedback a couple of days later. Once we accepted an offer, they chivvied the deal along and kept in constant contact with us, our solicitors, our buyers, their agents and their solicitors. They made sure everyone knew what was going on all the time and helped push the transaction forward to a successful conclusion. Impressive.

Jennifer · 13 December 2025

★★★★★ 5/5

Google

Victoria and team provided an excellent service throughout our purchase, always available, persistently helped run things down to ensure we closed on time. Thanks for all your support!

Doug · 13 January 2026

★★★★★ 5/5

Google

Having dealt with other estate agents, I must say Knight Frank has been a breath of fresh air. I wholeheartedly recommend! Customer service and having people’s best interests at heart shines through. I would like to say a big thank you to Jamie for a remarkable service throughout the whole process. He was so patient, answering my one million questions, and being friendly yet professional. I think he deserves a raise or promotion because wow the service delivery was frankly exceptional. Thank you Jamie, you’re a star! God bless you!

Florence · 20 February 2024