Trusted Agent profile
★★★★★
312 reviews across 2 offices and 1 platform
Knight Frank New Homes has two offices, in London and Guildford. Together they have 312 reviews on 1 platform, rated 4.6 out of 5 overall.
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Knight Frank New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe were very impressed with James Ackerley and his team at Knight Frank. They had many of the best properties on their books, and helped us find a wonderful house in central Guildford.
Dear Paul, Thank you so much for this, very kind. You really have bought one of the key houses in Guildford. Hope to see you both soon, Best Wishes, James.
5/5
GoogleWe found Tim Harriss and his team to be extremely helpful, knowledgable and totally honest. We sold our house in Worplesdon through them. Tim was always on hand and his experience over nearly three decades selling houses in the area makes his advice invaluable. I would wholeheartedly recommend.
Dear Jim, thank you so much for your kind words. Aside from making me feel rather old, it was a total pleasure working for you both. Best wishes and thanks. Tim
5/5
GoogleIn a difficult sales market (Autumn 2018) for 7 bedroom houses over 6 figures in value, KF Guildford, through James Ackerley and Morten Boardman gave us realistic guide price to aim for AND a short to medium term strategy to create pricing tension (if multiple interests occurred) which should maximise the value received, even above guide price. The fee structure agreed also incentivesed KF to maximise the price achieved. After 8 weeks of marketing, and in excess of 20 viewings, we had two serious interested parties who bid against each other to maximise the price we obtained. One was in a chain, the other a cash buyer, who whilst not the highest bidder, we accepted due to certainty and ability to exchange in 2-3 weeks. By far the best sales agent in Guildford our opinion. Great brochure photos, very broad coverage, both local, central London and international, and strong communication with the client. Reliable advice all along the way, which stood up to some very heavy questioning!!! Thanks James and Morten an excellent job, well done, in a very challenging environment. 10/10.
Dear Graham, thank you so much for this. It’s really appreciate to receive good feedback about Morten, myself and Knight Frank. Thank you again and wish you and your family the very best going forward. Speak soon, James
5/5
GoogleTim Harriss @ KF is highly recommended. A complete professional, available to his clients as needed, works hard to sell your property and brings the right team in to support him as needed. You can genuinely trust Tim to do the right thing and I would 100% recommend him to anyone looking to purchase or sell a home in the Surrey area.
4/5
GoogleJames Grillo at Knight Frank acted on the sale of my house last year and was a pleasure to deal with. Efficient and knowledgeable and keen to ensure that everyone in the transaction knew what was happening and when. Made the whole process as easy as house selling can be!
Adelle, Thank you very much for the review and I trust that you are enjoying the new home. Yours, James
5/5
GoogleThe sale of the family home, after 30 years, was something I was not looking forward to after the passing of my wife. I first contacted James Ackerley over a year ago, to sound him out on possibilities, and realised during the conversation that I was not emotionally ready at that time to sell. James gave me sound advice though ,with absolutely no pressure, and left matters with me. A year later I was ready and although it was perhaps not the best of times, being September 2018 with the Brexit debate raging, I asked for the property to be placed on the market. James and his team were very pro-active which led to a sale being agreed in October and completion at the end of November. I cannot thank James , Morten and the rest of his team enough for the sympathetic, straightforward and professional way that they managed and achieved a sale for me. I can thoroughly recommend them.
Dear Chris, thank you so much for this really kind and very much appreciated review. THANK YOU! Best regards, James.
5/5
GoogleAlways professional, positive and informative, Tim Harriss and the Knight Frank Team provided us with regular updates throughout the marketing of our home in a difficult market and then guided us through the actual sales process, minimising the inevitable stress arising from the conveyancing process. Tim was never anything but cheerful and supportive and we valued his advice and would unreservedly recommend him and Knight Frank. Mike and Sally Blundell Jones
Dear Mike and Sally. Thank you very much for your kind comments; it is enormously appreciated. We really enjoyed acting for you and wish you well in your new home. Best wishes and thanks. Tim
5/5
GoogleWe bought our house in Guildford with the fantastic help of James Ackerley at Knight Frank. We bought the house whilst still living in Singapore so it was very useful to have the local knowledge and support of James so we could complete the transaction from overseas !
Dear Yan, Thank you so much for this. It really is very kind and appreciated. All the very best, James
5/5
GoogleWe recently sold our family home with great help from James Ackerley and his team. James was very sensitive to our decision to sell and did not pressure us. He was extremely kind and guided us through the whole process making it all as easy as possible. His team all operated in the same vein and were a credit to him.
Dear Nigel, Thank you so much for your very kind comments, it’s really appreciated and great to get good feedback, thank you! All the best going forward and would love to come see the new house when you finally get in there. Speak soon. James.
5/5
GoogleWe recently bought our property in central Guildford where KnightFrank was the estate agent. Morten Boardman at KnightFrank helped us throughout the process. This was our first experience in the UK and we had engaged with multiple estate agents and Morten’s professionalism stood out. It was an emotional and long journey for us with us hoping to move in by August and finally completing in December. My wife and I wanted to say a BIG thank you from the bottom of our hearts! I would definitely recommend everyone who want to go through the process of buying or selling property in the Guildford area to go with Morten and KnightFrank!
5/5
GoogleWe purchased our house recently through Knight Frank. The sale went to probate which extended the process. Knight Frank were fantastic in their support and keeping the process moving. Exceptional service. Would definitely use them To sell through. Honest, professional and reliable.
5/5
GoogleWe were seriously impressed with James Ackerley at Knight Frank, Guildford for his professional advice throughout the transaction in a challenging market. Always positive, enthusiastic and communicative. I would not hesitate to recommend James to anyone else and know we will use him without hesitation next time!
Dear James, thank you for your comments. I really appreciate this and it was a pleasure to be able to sell your lovely home for you. Hope to speak again soon. Regards, James
5/5
GoogleBrilliant, professional service in a difficult market. Tim Harriss and the other KF people took us effortlessly through the whole process, constantly keeping us informed at every viewing, and never flagging throughout 12 months of viewings until our house was sold. We never had any doubts that we were not with the best agent. Tim gave us a considered and realistic valuation, as opposed to a spiv's exaggerated estimate, and we sold within this range. Highly recommended for these challenging times.
Dear Joanna. Thank you very much for your kind words which are appreciated. Hope you are loving life in the West Country. Best wishes. Tim
5/5
GoogleRecently purchased a property in Guildford - cannot recommend the team at Knight Frank enough. Robert in particular was in regular contact with myself and my partner to make sure the process was progressing smoothly and to answer any questions that we had. He really made us feel that we were not alone during this stressful process.
5/5
GoogleWe bought a house in Shamley Green in 2000 through Nigel Mitchell at Knight Frank. Nigel kept in touch since then, advising on the state of the market when needed to know. Last summer we decided to downsize but wanted to stay on the Green. Nigel and his team rapidly generated interest in our house, balanced competing bids and pushed the sale through in time for us to get the house that we sought. He runs a friendly but always professional operation. We were delighted to do business with them.
Dear Mr Drummond. Thank you and I really appreciate your comments. Kind regards. Nigel
5/5
GoogleTim Harriss looked after our recent house sale and provided us with a genuinely excellent service. He and his team were always professional and importantly very communicative with frequent updates and advice when required. He has a knack of making you feel as though you are his only client and his top priority which was appreciated. I wouldn’t hesitate to recommend him.
Dear Roger, thank you for your review which is much appreciated. I genuinely enjoyed working for you both and so glad you sold to people who will respect the house as much as you did. Best wishes. Tim
5/5
GoogleWe recently sold and bought through the Knight Frank Guildford Office. James Ackerley as well as Tim Harriss and their team were delivering an outstanding service. Always highly professional as well as tailored and personal at the same time. Their honesty and superb knowledge of the local market was impressive. Communication was excellent at all times and advice spot on in a challenging environment. I would not hesitate to recommend them!
Dear Daniela, your kind words are gratefully appreciated; thank you so much. We thoroughly enjoyed acting for you in both your sale and purchase. Hope you are loving the new house; it really is one of the best in the area. Best wishes from James and I. Tim
5/5
GoogleMorten and James at Knight Frank were really excellent dealing with the sale of our house. And the marketing material was brilliant (big thanks, Helena!). We had quite a ride through to exchange and you were really effective at shepherding us all through - thanks again. And also thanks for finding us a really perfect off-market rental!!
Dear Chris, Thank you for your really kind words, especially in the pursuit of not an easy exchange. It was a pleasure for us to sell such an amazing home, thank you. Very glad you are happy in the rental and all focus on finding you your next home. All the best, James.
5/5
GoogleWe completed on the sale of our house in Wonersh at the end of August last year. James Grillo at Night Frank was instrumental to the successful marketing and sale of the property - the strategy was highly effective with the house going under offer within a matter of days of coming to market and achieving above slightly over asking price. Throughout the process, James provided a great sounding board for advice and a level head when inevitable issues popped up leading to a successful exchange/completion. We are tremendously grateful to Knight Frank for all their support/advice and professionalism and would recommend.
Mike, very excited about the new house and I trust that your sympathetic stance on the planning pays dividends for you. I will look forward to seeing the finished result in 2020 and I am sure it will be worthwhile. Thank you very much for the review and I am sure it is I who owes you a drink. Yours, James
5/5
GoogleWe recently sold our home through Knight Frank in Guildford. Tim Harriss sold the house to us 13 years ago and the exceptional level of service we received at that time was instrumental in us returning to him for the sale of our family home. The level of communication was exceptional and even during the difficult process of negotiation Tim remained positive, securing us a successful sale in a difficult market. We also received valuable advice and support from James Ackerley and Morten Boardman. The wonderful viewing team deserve a mention as they were professional and knowledgable when showing potential buyers around the property. Thank you to all the team at KF.
Dear Karen, thank you so much for your review. It means a lot to the whole team. Best wishes. Tim
5/5
GoogleMorton and James handled the sale of my deceased fathers property for my sister and I sensitively and well. They were reliable and thoughtful communicators, cared for the house over winter, responded to neighbour queries or concerns, and sold the house in difficult Brexit conditions. James gave good advice at the start of the sale and whenever an interface with solicitors was needed. Morton through his excellent( at times several times a day )communication held on to challenging and changeable details and circumstances that meant we did exchange and complete to our mutual satisfaction. A big thanks to both. We would recommend this firm .
Dear Jacki, Thank you so much for your kind words, I can’t tell you how much it means to us and how appreciated it is, thank you. If there is anything else you need from us, please always get it touch. We would love to hear from you. All the best going forward. Best regards, James.
5/5
GoogleIn the last few years as a family we have bought and sold a few properties in Guildford and the surrounding villages. I have dealt with James Ackerley at Knight Frank in Guildford on each of these transactions and have always been very happy with the service provided. An honest appraisal of the property, feedback on every viewing and experienced staff both in the office and out on the viewings make sure that you are always kept up to date. I would not hesitate in recommending Knight Frank
Dear Louise, thank you so much for this, it’s really appreciated and it was a pleasure to be able to sell such a great home for you. Hope you are very happy in the new place! Speak soon. James
5/5
GoogleWe recently sold our home through James Ackerley and were very impressed throughout with his straight forward advice and honesty. We had tried to sell through a number of Guildford agents before and never succeeded but James constantly gave us honest feedback and led us through a difficult market to find two buyers for our home. We believe his experience and focus on the town market combined with the global coverage of Knight Frank, is what sets him apart from other agents.
Dear Edward, Really appreciate your kind comments and feedback, thank you! Looking forward to seeing what you do with your new home, please let me come and see it when its finished! Best wishes, James.
5/5
GoogleWe bought our first apartment in Guildford through James Ackerley at Knight Frank. We were new to the process and he was very considerate with our nervousness to buy and helped us with every step, advising us throughout the transaction. His knowledge of the market was far greater than any agent we had dealt with in our search to date and gave us the confidence when we came to putting in our offer that we were buying the right home. We absolutely love where we have bought and can’t thank James enough for everything he has done. We would not hesitate to recommend James to everyone we know. Thank you!
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London has the most, with 197 reviews rated 4.5 out of 5, followed by Guildford with 115.
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