Trusted Agent profile
★★★★★
312 reviews across 2 offices and 1 platform
Knight Frank New Homes has two offices, in London and Guildford. Together they have 312 reviews on 1 platform, rated 4.6 out of 5 overall.
312
Reviews on Google
All 2 offices
Knight Frank New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe owe a big Thank You to Tim Chapman, James Ackerley and the team at Knight Frank in Guildford who did an outstanding job selling our house in Guildford. At the outset they set out a detailed approach and the outcomes we should expect, and went on to deliver exactly what they had committed. Thank you to the team for the professionalism and commitment shown throughout.
5/5
Google6 viewing - 3 offers, can't say more than that really. Outstanding team, and quite possibly the best negotiator in the area, thank you James and Tim and the rest of your team. a 1st class service.
Dear Ben, Thank you, to you and Zoe, for your kind words and excellent feedback. It is greatly appreciated. We are delighted to have been able to act for you in the sale of your beautiful home. Best regards, James, Tim and the rest of the Knight Frank Guildford team
5/5
GoogleWe bought our forever home through Jenni and Morten and couldn't have been more impressed. Jenni went above and beyond and every opportunity, was incredibly personable and spent a huge amount of time sharing her knowledge of the area. Morten communicated superbly and helped us navigate our extremely challenging onward chain with professionalism and calm. Getting the keys after what had been a very stressful few months was wonderful - thank you both!
Dear Ross and Christine Many congratulations on your beautiful new home. We hope you settle in nice and quickly, and we are excited to see what you do with the place, over time. Thank you also for all your persistence and help throughout the process. Best wishes Morten, Jenni and the Knight Frank Guildford team
5/5
GoogleJames Godley was outstanding throughout our purchase - despite acting for the vendors, he went above and beyond to support us. Always proactive, communicative, and a pleasure to deal with. We’d absolutely choose Knight Frank when we come to sell in the future.
Hi Grace, thank you so much for your kind words, I’m so pleased to have helped you find your dream home, and hope you love your new life in Guildford. Please do stay in touch, as it’s always lovely to hear from you. Kind Regards, James G and the Knight Frank Guildford Team
5/5
GoogleA huge thank you to James Ackerley and his team at Knight Frank Guildford for outstanding support in selling my property. Every single member of staff I interacted with were simply brilliant. They managed to get the deal done in just 6 weeks, which is incredible and helps illustrate the efficiency, instant communication and the overall commitment in my sale. I was dreading this process, selling a property is often stressful however they took this away from me. I couldn't recommend James Ackerley at Knight Frank highly enough. Thank you again!
Dear Beth, a huge thank you for such a wonderful review, very kind of you and really appreciated. You have been the best client to work for, and I am delighted with the outcome, in a tricky market. I wish you all the best with your onward purchase in Wales! Best regards, James and the rest of the Knight Frank Guildford team.
5/5
GoogleCharlie was pro-active in helping us view suitable properties. Communication was very good and we are extreme happy with the outcome. Thank you Charlie!
Thank you very much for the kind words, Amanda. It's always a pleasure to be able to help our clients from their sale through to the new purchase. I hope you enjoy the new home and if you ever need anything else, we are here to help! Best wishes Charlie and the Knight Frank Marylebone team
5/5
GoogleHighly recommend Knight Frank! Tim and James Ackerley were a pleasure to work with from start to finish. They were incredibly supportive during the more stressful parts of the move and always kept us updated. Their dedication really paid off, and we couldn't be happier with the service. Thank you both for your hard work!
Dear Yan, Thank you so much for taking the time to leave such a wonderful review - we really appreciate your kind words. It was a pleasure to work with you, and likewise we are really pleased with the outcome. Thank you for being such a brilliant client! If there’s ever anything we can do for you in the future, please don’t hesitate to get in touch. Best wishes, James, Tim and the rest of the Knight Frank Guildford team
5/5
GoogleWe had a fantastic experience with James Ackerley and Tim Chapman at Knight Frank Guildford recently. They made our house buying process extremely smooth from start to finish, with seamless communication between all parties so that we were always kept in the loop (in fact, we often relied on them for helpful updates more than our solicitors!). They go above and beyond in terms of customer service and we would not hesitate to use them again for a future home purchase. We are delighted with our new home!
Dear Nicola, Thank you so much for your kind words - we really do appreciate you taking the time to leave this review. It was a pleasure to support you and Jake through the process, and we’re delighted everything went so smoothly. Thank you for being such excellent buyers and we really hope you enjoy living in your beautiful new home! If you ever need anything in the future, please don’t hesitate to get in touch. Best wishes, James, Tim and the rest of the Knight Frank Guildford team
5/5
GoogleWe were so impressed with the service from the Knight Frank Guildford team. Every interaction - initial consultation with James Ackerley, when the whole team came round for a viewing, and with Tim throughout the sale to exchange - professional, confident, helpful and honest. Really glad we chose them to support us in our sale - highly recommend this dream team.
Dear Rosie, Thank you so much for your fantastic review, we really appreciate you taking the time to share your feedback. It was a pleasure to support you through the process and we’re delighted everything went so well. Thank you for being such a brilliant client, and if there’s ever anything we can help with in the future, please don’t hesitate to get in touch. Best wishes, James, Tim and the rest of the Knight Frank Guildford team
5/5
GoogleI found Knight Frank very professional and wouldn't hesitate to recommend them for selling your property. James Ackerley and James Godley were the agents who were acting for me and they went above and beyond to get the sale over the line.
Hi Michael, We are so glad you were pleased with our service. We felt truly privileged to sell your wonderful home, it is a memorable sale which will stay with us for a long time. We wish you the very best for 2026 and would love to stay in touch. Kind Regards, James, James and the Knight Frank Guildford Team
5/5
GoogleWe dealt with James A, and Tim who were full of well directed energy from the start. We hoped for a smooth sale and completion and it couldn’t have been better from start to finish. Despite a tough market they found the perfect buyers and delivered on a smooth process. I would highly recommend Knight Frank Guildford.
Dear Jane, thank you so much, to you and Malcolm, for your kind words, we really do appreciate it. We are very pleased with the outcome, in spite of the very tough market conditions this year. We hope you both enjoy the States, and if you … More
5/5
GoogleRating only, no written review.
Thank you for your 5 stars! Much appreciated. Best wishes Tim and the Knight Frank Guildford team
5/5
GoogleWe would like to thank Knight Frank and particularly Tim C and James A for their great communication and professionalism during our hunt for a new house. We had identified a property that we really wanted but the journey to completion …
Dear Andrew and Belinda, A huge thank you from us, for your kind words, likewise you were the best clients, and so wonderful to look after all the way through the transaction. We are … More
5/5
GoogleRating only, no written review.
Thank you so much for this. We do appreciate it. Thank you from the Knight Frank team.
5/5
GoogleHaving recently completed on a lovely country house in Surrey for clients, I am pleased we were buying through Knight Frank, and in particular, Julia Meadowcroft. Julia was extremely approachable and transparent throughout the whole …
Thank you for your kind words Stephen. It was a pleasure to work with you as well, and I look forward to our next transaction together. Best Wishes, Julia and the Knight Frank team
5/5
GoogleKnight Frank provided an excellent service in both the sale and purchase process. Their team was professional, responsive, and proactive throughout, keeping communication clear and ensuring the transactions progressed smoothly. Even when …
Thank you for your very kind words Mr Want, We were delighted to have been able to assist you with both the sale of your home, and your purchase. We hope you are looking forward to moving in this week, … More
5/5
GoogleJames G was great at communicating throughout our buying process and offered as much transparency as possible prior to exchange. …
Thank you very much for your kind words, Chris. It was a pleasure to assist you with the purchase of your new home. I really enjoyed working with you and I hope we will cross paths again. … More
5/5
GoogleJames A, Tim C and the team at Knight Frank Guildford provided a very professional and efficient service on the sale of my house. The photographs and brochure were excellent. Tim deserves special mention as he was proactive in finding the …
Thank you, Helen, for your kind words. It was a real pleasure working with you and supporting the sale of your beautiful home. We are delighted to hear that you felt well looked after throughout the process, and we truly appreciate your … More
5/5
GoogleWe completed on our sale last week prior to our relocation to the South West. Great and professional service from James Ackerley, Tim Chapman and the team. Brochure & the photography really looked very good indeed. A difficult market …
Dear Nick and Aileen, Thank you for your kind words. Tim and I, and the rest of the Knight Frank Guildford team enjoyed working with you both on the marketing of your family home. We … More
5/5
GoogleI would highly recommend working with Jordan Turian. Jordan is incredibly knowledgeable about the market and was able to advise me and find me the perfect flat despite some challenging parameters and requirements surrounding my search. Even more impressive given how bad the current rental market is! I have known Jordan for years and he is by far the best lettings agent in London. Jordan shows up to each viewing on time and with a smile. He is exceptionally kind and caring and I couldn’t have asked for a better experience in finding a new flat. I am looking forward to working with Jordan again in the future.
Thank you so much for your kind words. I’m really glad I could help you find the perfect flat! It’s always a pleasure working with you, and I truly appreciate your trust and support over the years. Looking forward to helping again whenever the time comes! Jordan
1/5
GoogleI unfortunately had to write this review following an incident with one of their senior employees whose actions were disproportionate an unprofessional. JASON NWIMO MARLA held our deposit for almost 6 weeks with no real reason. He did not reply to emails, avoided phone calls, he never called back, he was basically unreachable. He only answered when I asked the landlord to reach out to him. We had a dispute with him about some amount on our deposit which was being taken due to end of tenancy cleaning. We had paid a cleaning lady for 8hours to clean the apartment (a tiny 2 bed). Apparently some minor hidden spots were left dusty. Jason decided to charge us 240 pounds for that. Our contract stated “If the report (checkout) notes that further cleaning is required, Knight Frank will arrange this at your cost, in order to put the property in a presentable condition.” The property was left in presentable conditions and the new tenants moved in the next day without any complaints. Yet, breaching contract, 240 pounds money was charged to us without calling any cleaning agency. It was simply charged without explaining why it was 240 pounds and where that money was going . Also Jason he tried to charge us for some mold defects on the ancient timber windows which we complained for years to have fixed. Jason showed that he didn’t really know much about the flat. He did not bother to go through the history of the repairs, the correspondence, the damages. Its easy to manage the flat when you don’t have to do anything at all. We found Jason Nwimo uncollaborative, unprofessional and very intimidating. He never gave an apology for his actions (for instance not replying to phone calls). I hope to never have to deal with someone this mean again and I really do hope Knight Frank take time to evaluate him. Agents should never be nasty. Only because their title says "senior" it doesn't mean they have to power to do as they please to other people. If I was a londlord I would stay away from Jason in fear that he might abuse of other tenants.
Nadia, we are sorry to hear about your experience. We would like to investigate this further for you. Please can you reach out to us at customerexperience@knightfrank.com. Thank you. Knight Frank
5/5
GoogleExcellent service, knowledgeable advice and dynamic market ideas. James A and James G went above and beyond throughout our sale and my purchase to aid a swift completion.
Hi Tiffany, Thank you so much for taking the time to write this lovely review. We loved working with you and were so pleased that we could help with both your sale and your purchase! We wish you the very best for the future. Best wishes, James G, James A and the Knight Frank Guildford team
5/5
GoogleGreat support from the team at Knight Frank Guildford - thank you
Dear Matthew, we really appreciate the feedback. You were a pleasure to look after all the way through. Thank you again. Best regards, James Ackerley and the KF Guildford team.
5/5
GoogleAlice Finch Noyes is one of the best agents I have worked with. I would highly recommend her. So responsive, helpful and knowledgeable, an absolute pleasure.
Thank you for your kind words Zoe and I look forward to working with you and your future clients very soon, Alice
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London has the most, with 197 reviews rated 4.5 out of 5, followed by Guildford with 115.
