Trusted Agent profile
★★★★★
312 reviews across 2 offices and 1 platform
Knight Frank New Homes has two offices, in London and Guildford. Together they have 312 reviews on 1 platform, rated 4.6 out of 5 overall.
312
Reviews on Google
All 2 offices
Knight Frank New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBethan was amazing! I had heating issues in my prior flat that the landlord would not fix. Bethan helped me find a new place very quickly, that met all my criteria and was within my budget. Excellent customer service!
Amy, it was a pleasure working with you. I'm sure we will do so again in the future.
5/5
GoogleI would like to thank the whole team at KF Guildford for an unwavering, diligent and highly professional service. Nigel Mitchell deserves an extra thank you as his focus and attention to detail at every stage was outstanding. My thanks to everyone involved in my sale from the top down. Great team - well done.
Thank you so much for taking the time to let us know your thoughts - we finally got there, and thank you again for instructing us. Best wishes, Nigel and the rest of the team
1/5
GoogleKnight Frank contractors accessed and damaged my property and rummaged through personal items without permission from the tenant OR the landlord. In fact, the landlord stated that Knight Frank arranged "repairs" to the property that he explicitly told them not to perform, yet they did it anyway and then charged him. When I notified Knight Frank their contractors had left my boiler on, causing large utility bills, and damaged the property, they failed to follow up or notify the landlord, obviously because it would not be a good look for them. They are basically in this business to rip off both the tenant and the landlord. When confronted, they basically gaslight tenants and landlords. No responsibility or accountability. This is incredibly egregious conduct by Knight Frank in my opinion.
5/5
GoogleBethan was great! Very understanding and helped me find a beautiful property.
Dear Shaikah, Thank you so much for your kind words. It was a pleasure working with you and if you require any other assistance, please do reach out Thank you Bethan
5/5
GoogleBethan is a star marketing agent. She is super attentive and understanding to my requirements and she clearly represents what I want to landlords on behalf of me.
A pleasure working with you as always Yuko, thank you. Bethan
1/5
GoogleThe worst of the worst. We are a family of 5 3 being young kids under 4. We had a long list of issues which would take months for them to address or respond. The worst part is we suffered carbon monoxide poisoning and mould issues. We was told we was lucky there wasn’t a Tragedy. To top this all off they tried to steal money from our deposit and then give us bad referencing due to their mistakes. Beware when taking any properties they manage as you will be suffering as we did.
Dear Hassan, We are really sorry to hear about your experience. Please can we ask that you email complaints@knightfrank.com so this can be looked into further. Thank you Knight Frank
1/5
GoogleI rented a flat in marylebone from this agency , total nightmare! They didn’t tell me anything about problems In this flat , me and my daughter lived one horrible year . After I finally managed to move out knightsfrank gave zero attention to my safety deposit , we try to reach them they don’t ever call back they don’t ever return your calls . They keep making me go back and fourth . This guide you wrongly to gain more time. It’s been one month . I have agreed to all the deductions since third day . The treatment from the agency after you leave it’s absurd ! Not to mention the flat that they the details they mentioned so I can move in was all wrong and after the nightmare of the place ! I do not recommend them at all !
5/5
GoogleBethan Glenister was an amazing estate agent. She helped me and my roommate find the rental property of our dreams. Bethan is super caring and attentive working around the clock to answer any and all question we had throughout the renting process and always had a positive attitude. She was an absolute pleasure to work with and I can only recommend her to anyone embarking on their property search. Bethan acted above and beyond any other estate agent we had worked with in the past.
5/5
GoogleJordan has been very helpful throughout our search process and we highly recommend him! He has been supportive and truly listened to our needs and wants for a property. We will definitely reach out to him again in our next property search!
Thank you for your kind words, it has been a pleasure working with you. Jordan
5/5
GoogleWe recently bought a property and had great experience with Carlton Ruth (Knight Frank). He was extremely helpful all the way during the process, providing very trustworthy and prompt communication, and really helped in addressing issues directly with the Seller when the negotiations got tricky and were dragging along.
Thanks Francisco, for writing a wonderful review. It was a pleasure to assist with your purchase and I hope you enjoy your new home. Best, Carlton
5/5
GoogleJordan was exceptional and exceeded my expectations. His professionalism, knowledge of the market, and dedication to finding the right property was impressive. His communication skills made the entire process smooth and stress-free. I highly recommend Jordan for anyone in search of a reliable and efficient real estate partner.
5/5
GoogleWanted to say a big thank you to Morten at Knight Frank, handled my sale very professionally and friendly and as my property was a let property he liaised with my tenants without any issues and made the sale process easier.
Dear Cheryl Thank you for your kind words, and many congratulations on your sale! Wishing you all the best Morten
5/5
GoogleKF Guildford made an unpleasant experience (selling your house) bearable. The whole team were incredibly professional, supportive and provided excellent market knowledge. Tim Harriss is a delight to deal with and his entire team worked incredibly hard to get us a very pleasing result. We absolutely recommend Tim and the KF team. Ian & Vix
Dear Ian and Vix Thank you so much for your lovely review, which is hugely appreciated. We loved acting for you (and Monty) and hope you are firmly settled into the new house. With very best wishes from all the team, Tim.
5/5
GoogleKnight Frank Guildford successfully sold our house, in a very difficult market as we moved to an Audley apartment. The support and standards applied by Morten were exemplary and we are exceedingly grateful to him and the back office team for making everything easy in what could have been a trying move. Importantly, everyone involved in the sale whether viewers, bidders or the subsequent buyers were all kept fully informed of the state of play at all times, as Morten created a level playing field. The Guildford team really does set the standard for the estate agency business. Thank you to you all.
Dear Mr Glover Thank you for your very kind words. It has been a pleasure looking after you both, and many congratulations on the move. We hope you settle into your new home nice and quickly. Best wishes Morten, James and the Knight Frank team
5/5
GoogleFrom the start Morten was very engaged with the property which was a probate sale and had usual delays. However he kept us updated and after a few false starts he re marketed the house with his usual optimism and we are there! Highly recommend Morten and KF
Hi Shan Thank you for your kind words. It was a delight to act on your and the family’s behalf. It was a charming property, and I am glad we got there in the end. Thank you again, and anything else, please let me know. Best regards Morten
5/5
GoogleJames Ackerley and his team at KF Guildford provided the most fantastic, professional service for our house sale and we recommend them unhesitatingly. The expert knowledge, approach and the overall client relationship was second to none. Thank you James for always going the extra mile !
Dear Patrick and Nicola, Thank you so much for such a lovely review, it really means a lot. A huge thanks for being such superb clients and entrusting us to sell your beautiful home. Best regards, James
4/5
GoogleVery convenient and no fuss experience, I had a very short timeframe but everything was done swiftly and professionally. Speical thanks to Jordan Turian for assisting in the process.
Thank you ever so much for your kind words Tiffany. Jordan
1/5
GoogleKnight Frank contractors accessed and damaged my property and rummaged through personal items without permission from the tenant OR the landlord. In fact, the landlord stated that Knight Frank arranged "repairs" to the property that he explicitly told them not to perform, yet they did it anyway and then charged him. When I notified Knight Frank their contractors had left my boiler on, causing large utility bills, and damaged the property, they failed to follow up or notify the landlord, obviously because it would not be a good look for them. They are basically in this business to rip off both the tenant and the landlord. When confronted, they basically gaslight tenants and landlords. No responsibility or accountability. This is incredibly egregious conduct by Knight Frank in my opinion.
5/5
GoogleWe are buying through the office in Guildford of Knight Frank. I can honestly say they are by far the best estate agents we have ever dealt with. Morten has been our go to for any information needed. What a fabulous service. We can’t thank him enough.
Dear Liz Many congratulations on your new home. Thank you for your kind words, it was a pleasure looking after you. Best wishes
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you Chris.
5/5
GoogleAmazing
Thank you for your review Ahmed!
5/5
GoogleJordan Turian is Truly the best agent we’ve dealt with in the past 8 years. His follow-up, attentiveness and efforts are second to none.
1/5
GoogleCompletely incompetent. Avoid. Colleagues running over each other, left right and centre. Disorganisation means it’s impossible to view stuff before it’s already gone. We dealt with Jordan, who was in meetings while we were waiting for him to show us a flat. Maybe others in the office are less bad. Though not hopeful. Luckily at least 6 other estate agents in Marylebone.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 197 reviews rated 4.5 out of 5, followed by Guildford with 115.
