Trusted Agent profile
★★★★★
312 reviews across 2 offices and 1 platform
Knight Frank New Homes has two offices, in London and Guildford. Together they have 312 reviews on 1 platform, rated 4.6 out of 5 overall.
312
Reviews on Google
All 2 offices
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Knight Frank New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDaniel handled the sale of our flat in Marylebone with great professionalism. He was always one step ahead and kept the process moving along smoothly with great dedication. Thank you for a really great result!
Thank you so much for your kind words, Alex. It was a pleasure working with you and I am always here to help. Best wishes, Daniel
5/5
GoogleRenting from knight frank was really easy and straightforward… also having one of the best property managers in Fahed abid saroya helping us deal with landlord/property maintenance related issues made renting quite enjoyable. Thanks for your help.
1/5
GoogleIsabella Maltman, one of the letting agents has caused me significant distress around the Christmas and winter holiday season with the rising bills i need to pay. I entered into a deposit dispute over a sum of £2.2k deposit, in which the landlord and I had a dispute over £400 with the remainder £1,790.30 being undisputed. Instead of releasing the undisputed amount (which i have urgently needed to pay the rising bills over winter) Knight Frank have pressured me into raising the dispute to TDS over the full amount so that it is unlikely i will get any of my money returned until the case is resolved. Who knows, either way the whole process has been massively unclear. At first it seemed they woudl give the undisputed amount back but then after sending my bank details and chasing them on the phone they said they needed the landlord to confirm again on email (even though he already had). After finally chasing the landlord down again he was annoyed he had to make a further confirmation that my undisputed amount can be returned. On for THEN knight frank to tell me that i need to raise the dispute with TDS before anything can be returned. Then finally after doing that they said they needed my bank details again (id already provided them) and they could either return the undisputed amount or send it to TDS. It’s still not clear whats going on. Terrible post tenancy service all around.
5/5
GoogleZara was a very helpful, reactive and professional estate agent for our move from Milan to London. She helped us secure a rental property in Marylebone, and we are immensely happy in our new home!
5/5
GoogleJordan Turian is the most personable and professional agent my family and I have worked with in London. He worked with us as if he was a friend - making sure we got what we wanted, in record time, especially that we live abroad. We will recommend using his services always. Five Stars are truly deserved.
5/5
GoogleHad an excellent experience working with Jordan, reviewing nearly a dozen properties in just over a week. Jordan was very responsive and found a number of properties that were a great fit for me. Would work with Knight Frank, and especially Jordan, again!
1/5
GoogleIf I could give this a zero star, I would. No idea how they could have such a high rating!! Esp as everyone I personally know who has used Knight Frank also had horrendous experiences. There is a high level of incompetence and they make it quite clear that you are just another cheque to them. (And when I say everyone, I have probably had to speak to over 25 diff employees when I used to be a tenant). People who work here also seem to leave quite regularly, which also says a lot about the company. But that also leaves you hanging and having to go over again and again whatever problems you were originally trying to resolve. We had moved to an apartment managed by Knight Frank and despite the hefty price tag, had major problems from day 1. Every month or so, something would break or go wrong, through no fault of our own. Knight Frank never seemed to be that concerned to get things resolved and instead, left us living in discomfort for long periods. The worse was when there was a major fire hazard-which took them about 6 months to resolve. Meaning, we were living with a serious fire hazard for all that time. When they finally acknowledged it was dangerous (after I insisted an independent engineer from Bosch was sent) they simply turned the stove, etc off…leaving us without amenities to cook for almost 3 months. The engineer told me he was shocked there wasn’t a major fire or that we didn’t have a serious accident in that time. And he immediately turned it all off. And then there were a host of other things like leaks, poor plumbing, appliances breaking down, etc. Nor were we ever reimbursed for all the nightmare and uncomfortable living we had to endure for the entire time we were there. In the one year or so that we lived there, we had about 50 engineers/repairmen come to see various faults. When we left, they even tried to charge us for some of these faults! And it also took many months of having to push and follow up before we eventually got our deposit back. Without a doubt, one of the worse companies I have ever had to deal with. Avoid them if possible.
5/5
GoogleIt was an absolute pleasure working with Jordan Turian. Jordan was super responsive and found me the perfect flat very quickly. He is exceptionally friendly and professional. Jordan stuck with me through the many challenges of being an international renter and has helped sort out a lot of bumps in the road while I’ve been overseas. Jordan is incredibly comforting which is a massive relief in the crazy London housing market. He is definitely an asset to the London real estate industry. I would highly recommend working with him and will definitely be working with him again!
5/5
GoogleFahed Saroya! What’s an absolute incredible property manager he has been. I’ve been with Knight Frank for the last 4 years and my only issue was the fact I never had one point of contact. As it seemed knights franks staff were continuously changing. So I constantly had to repeat myself or chase issues for months, which was a real nightmare. Once Fahed Saroya became my property manager, his efficiency and proactive management style has been absolutely incredible!! He visited my apartment for a checkup and fixed all faults I was experiencing by chasing engineers to attend my property within days. Faults that i casually decided to live with because of the previous issues I had chasing previous property managers who failed to refer these issues to an engineer. Fahed level of professionalism has been unbelievable! I had all intentions of moving out this year due to the previous management style but with Fahed here, I will absolutely be renewing my tenancy agreement. 5 Star ratings!
Thank you for the amazing review, it is an honour to be your property manager, and I look forward to assisting you in the future, Fahed
5/5
GoogleJordan Turian is an outstanding real estate agent. He provided me with the best possible experience that I could have asked for. His communication skills are excellent and he is a true professional. Jordan managed to find me a great property in the last minute and even convinced me to make an offer. I am truly grateful for his amazing service. He is highly recommended!
Thank you ever so much for your kind words it was a pleasure assisting you. I hope you are enjoying your new home. Jordan
5/5
GoogleWe have been delighted with the professional and friendly service we have received from Nigel Mitchell and the rest of the Knight Frank team. Everything has gone as well as we could have hoped. We have obtained the asking price and our dealings with the buyers have been free of any significant stress. A case of a fee well earned. CW.
Thank you for your kind review, It was a pleasure to work with you both. Kind regards, Nigel
5/5
GoogleJordan Turian helped me secure the exact property I was looking for in no time at all. He is a true professional that knows the areas well and is a joy to work with. All the more impressive given the recent scarcity in the rental market. Highly recommended!
Thank you for your kind words. It was a pleasure assisting you. Do pop in any time you are passing. Jordan
1/5
GoogleI viewed a house in Guildford this week. I WANTED TO PURCHASE - WITH CASH & NO CHAIN. Unbeknown to the vendor... THE AGENT DIDN'T EVEN CALL ME TO SEE IF I WAS INTERESTED... Also the agent I was dealing with didn't turn up for the viewing - instead his colleague attended (which was fine), but it would have been polite for him to have inform me beforehand. When selling a house with...knight Frank or any agent - ensure you push them to earn their money.NegativeResponsiveness, Professionalism
Thank you for your review. We would like to look into this but unfortunately, we do not have a record of a viewing. Could you kindly contact guildford@knightfrank.com who will assist you. Thank you
5/5
GoogleGreat Letting agents. They can sort you out with your move and help you settle in Guildford
5/5
GoogleIs there a better agent in the central Guildford area than James Ackerley. I would argue not. Instantly likeable, trustworthy, professional and thoroughly knowledgable. In a league of his own.
Dear Mark, A HUGE thank you for this. Very kind and appreciated. I look forward to working with you for many years to come. All the best, James
1/5
GoogleI had a viewing with them and after 10 days chasing them up (no one returns your call) the emailed that the property is given to someone else. The excuse is we are very busy! Very unprofessional
5/5
GoogleRating only, no written review.
Thank you for your kind review. We really appreciate your feedback.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave a review. It is hugely appreciated.
5/5
GoogleRating only, no written review.
5/5
GoogleBeautifully equipped and very well managed offices. Home to Oliver Wyatt consultants whose hospitality was excellent!
5/5
GoogleIf you need to buy or sell a property in Marylebone, the manager Christian is the best person to contact. He has over 20 years experience with properties within this area.
1/5
Google2 months and we still not have our deposit back... We have rented a flat for 3 years and give back cleaner (professional cleaning) and a very good condition. In the last 2 months, they made several attempts to steal money from our deposit : - they claimed that the flat was not clean whereas the checkout inventory shows that a lot more rooms are professionally clean then the check in inventory.. - they claimed that a lot of items where missing whereas they allowed us (with e-mail proofs) to get ride of this items... - they claimed that 2 blankets are missing whereas they appear on the check out inventory (and one other items that must be in the flat), they asked 10£ for light bulbs after near by 100k£ rent... I do not know who they think they are to try to swindle renters like that...it’s really really annoying... Avoid KF if you can or be extra extra careful when dealing with them...
Dear Pierre-Jean, We are really sorry to hear about your experience. If you would like to discuss this matter further, please contact complaints@knightfrank.com, who will be able to investigate this further for you. Please accept our apologies again. Knight Frank
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London has the most, with 197 reviews rated 4.5 out of 5, followed by Guildford with 115.
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