Trusted Agent profile
★★★★★
312 reviews across 2 offices and 1 platform
Knight Frank New Homes has two offices, in London and Guildford. Together they have 312 reviews on 1 platform, rated 4.6 out of 5 overall.
312
Reviews on Google
All 2 offices
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Knight Frank New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFirst class, professional service from Tim and the Guildford team with excellent communication and client handling throughout the sales process.
Dear Paul Thank you for your kind words, it is really appreciated. I am so glad the sale went through, and your buyer just loves it there. Wishing you luck with the next move. Best wishes and thanks Tim
1/5
GoogleWorst estate agents. Would not recommend. Rented an apartment from, had a tile broken. Took them a full year to get it sorted, while trying to push the blame on me. When it was finally fixed, they completely ignored my requests regarding compensation for time that I wasn't able to use the bathroom.
Hi Mr Tahir, We are sorry to hear you are unhappy with the service. I have spoken to our Property Management team who I believe have been in touch with you recently. A member of the team is looking further into this and will be in touch to discuss this with you further.
5/5
GoogleTim, who runs the Guildford office, was actually the agent for our vendors however it felt like we were his clients. We had quite a few issues with the conveyancing and there was nothing that he wouldn’t do to help sort it out, thinking out of the box and making it happen . A very personal service going beyond where other agents normally don’t.
Dear Ed Thank you for your kind words. I have to say it was very much a team effort so huge credit to you both for also being so proactive. Wishing you all well in your fantastic new house. Best wishes Tim
5/5
GoogleTim Harriss was an absolute gem in securing the purchase of our forever home. The timescale was tight and there were several issues to manage and Tim dealt with these professionally and with humanity. He really connected with us on this purchase as it meant so much to us. I cannot rate him highly enough.
Dear Tanya Thank you to you (and Natasha!) for your kind words. You have bought an amazing set up and hope you will be very happy there for a long time. Best wishes Tim
5/5
GoogleGreat service from Tim and his team at KF Guildford. Throughout the whole process of selling our home, Tim kept us up to date and was fully involved all the way through. Very professional service whilst being courteous and supportive . No complaints.
Dear Jane Thank you so much for your kind words which are appreciated. Sending very best wishes. Tim
5/5
GoogleKnight Frank rose extremely well to the challenge of selling the Grade II listed family home in what has been a very difficult market. As executors we are most grateful to have achieved a good price and quick completion at the end of a professional and persistent sales effort
Thank you so much for your thoughts and I am delighted that we completed just before Christmas, a good Christmas present!
5/5
GoogleTim Harriss dealt with the sale of my house earlier this year. It wasn't the most straightforward sale, but he made every step of it as easy as it could possible have been. He combined professionalism and a personal touch perfectly and for that my family and I are very grateful. Thank you Tim.
Dear Karen Thank you to you (and Emily) for your kind words. I really enjoyed acting for your family and I am just as happy that your wonderful house is being lived in and loved by an equally great family. Wishing you all well in your new home. Very best wishes Tim
5/5
GoogleTim Harris helped us with a recent house . A seasoned professional, he guided us through the process with a calm confidence, and responded to emails at all hours (which we really appreciated). A safe pair of hands, he seemed to have a wealth of knowledge about the local area (useful as we had none) and was a pleasure to deal with from the outset. I wouldn’t hesitate to recommend him. Thank you.
Dear Victoria Thank you so much for your review which is appreciated. I really enjoyed working with you both and delighted with your purchase; it really is a beautiful house. Wishing you all well for the future. Best wishes Tim
5/5
GoogleDreading the thought of moving, downsizing my property and generally the whole stressful selling scenario my guardian angel came in the form of Tim and his truly amazing, professional team. How many people can access their agent whilst on his holiday walking elephants! Nothing but nothing was too much trouble and I was hand held through the whole process from start to finish. If anyone wants 110% from an estate agent, look no further than Tim Harriss representing Knight Frank. I seriously will miss my daily 'Tim update' phone calls, however, I'm not so sure that he will !
Thank you for taking the time to give us a review. We really appreciate it.
5/5
GoogleExpert knowledge combined with a comprehensive personal service. James and Morten were completely committed to selling our property and achieved everything we could have wanted within just a few days. I would not hesitate to recommend Knight Frank. Very user-friendly and an absolute pleasure to work with.
Dear Mr Bell, Thank you so much for your incredibly kind review. Your house was absolutely beautiful and a pleasure to deal with. Likewise you have been a terrific client and we can’t thank you enough for giving us the opportunity to act on your behalf. Thank you very much again and we hope you are enjoying your new home very much. Hope to see you soon, James & Morten.
5/5
GoogleJames and Morten worked on the sale of our house having been recommended to me to sell Guildford town properties. James absolutely delivered on the price he said he could get and both James and Morten worked hard to get the sale through after it was agreed. Morten in particular was fantastic with a long difficult chain and he spoke to everyone in the chain tirelessly to ensure we finally got an exchange. I would not hesitate to recommend them. A great team!
Thank you, Emma, for your lovely review, it means a lot. You have been a pleasure to work with, and we hope you are happy in your new home!
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleBrilliant for the night before the flight with a regular transfer bus
5/5
GoogleDaniel was great to work with and took a lot of the worry out of selling process and got us a great price, great communication and regular updates, highly recommended!
5/5
GoogleEdwin Chan has done a very good work on advising us on our HMRC tax returns with regards to our property in London.
5/5
GoogleCame to Knight Frank after looking with many other firms and came to meet Daniel Sugarman. He could not have been more professional and helped me find a flat that met every criteria only after a few weeks!
Thank you so much for your kind words Daniel. It was a pleasure to help you and we hope that you enjoy your time at the property.
5/5
GoogleI had a very good experience - and not the first time - with Knightfrank for my residential flat’s search in Marylebone …
5/5
GoogleEdwin Chan made our life very easy as over seas landlords by helping us to prepare and file our tax return. His communication was both timely and concise and he should be a role model as best in class for all customer interaction at Knight Frank. Thank you Edwin!
5/5
GoogleI've just moved to London for work and I needed to find a one bedroom flat near central London on short notice. I didn't realise how competitive the London rental market would be, but Kim Wiggins was excellent. She was very helpful and made the search much easier for me.
5/5
GoogleI've been renting a place in St Katherine Dock with Jane Wallworth managing my account. I felt i had to write a review as I live abroad, and the service I have received is exceptional. An example : After a leak from upstairs, not only did she get it redecorated for me she also dealt with the insurance claim. High five !
5/5
GoogleI’m so happy that I had taken the advice of Freddie Hill to use Knight Frank to submit my tax returns. The accountant in Knight Frank, Edwin is not only knowledgeable in his field but also obliging and highly reliable. I know I’ve found someone in Knight Frank who can attend to my tax affairs and will take care of my interest without any fuss. I must thank Edwin for never failing to respond to my emails promptly despite the time difference between England and Malaysia. I have never truly had a better experience with another accountant like him. He takes so much of stress and anxiety off me Knowing how the Inland Revenue in UK works. Mr & Mrs. Teh.
5/5
GoogleDaniel has been very professional and helpful throughout the process. I'm the architect for a very good client in Italy and we had to be very fast and efficient to purchase the property. Daniel has been the perfect agent to deal with. Well done, Daniel!! We'll make more business together
Thanks so much for your feedback. It was a pleasure to work with you Mario and look forward to working with you again soon.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 197 reviews rated 4.5 out of 5, followed by Guildford with 115.
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