Knight Frank New Homes reviews

★★★★★ 5/5

Google

Working with Bethan at Knight Frank was a quick, professional & seamlessly executed. She followed up in a timely fashion & schedules viewings online for me while I was traveling. She in looped her colleague Jordan in when she was on leave thus there were no delays in getting anything completed in time for our move in. Both Jordan & Bethan were available to clear any doubts promptly over call & email. I highly recommend both of them & the Knight Frank Team in helping you find the right rental units in Marylebone!

Narayani · 12 January 2025

★★★★★ 5/5

Google

I’d like to express my appreciation for the great service provided by Vivi Chen and Bethan at Knight Frank. Vivi Chen was exceptional, enthusiastic, helpful, and always communicated promptly. She made sure any issues were quickly resolved, and her professionalism was much appreciated. Bethan was also very supportive throughout the process. Despite a few delays in responses, she remained attentive and always followed up to ensure things moved forward smoothly. Her dedication to assisting me was evident.

RUI · 11 February 2025

★★★★★ 5/5

Google

Lety Lupi was an absolute pleasure to work with during my check-out process. She was professional, fair, and transparent from start to finish. Her attention to detail and kind approach made everything smooth and stress-free, and my deposit was returned in just two days! Lety truly understands both the landlord and tenant perspective, which makes her incredibly effective and empathetic. Knight Frank is lucky to have her!

Alisa · 4 May 2025

★★★★★ 5/5

Google

Bethan was extremely helpful in my property search. She was very accommodating and flexible with viewing times and understood my requirements in depth meaning everything she presented to me was on brief and of a high quality. She has been continuously available throughout the whole letting process to answer any queries making the journey very streamlined.

Carina · 24 May 2025

★★★★★ 5/5

Google

Charlie was pro-active in helping us view suitable properties. Communication was very good and we are extreme happy with the outcome. Thank you Charlie!

Amanda · 16 February 2026

★★★★★ 5/5

Google

Incredibly happy with Bethan and the Knight Frank team! Beyond appreciative to have been helped by Bethan who looked after my lettings search so professionally, promptly and without any complications. I was impressed with her work, commitment and professionalism and how smoothly she and the team managed the process.

Rebecca · 16 April 2025

★★★★★ 1/5

Google

I unfortunately had to write this review following an incident with one of their senior employees whose actions were disproportionate an unprofessional. JASON NWIMO MARLA held our deposit for almost 6 weeks with no real reason. He did not reply to emails, avoided phone calls, he never called back, he was basically unreachable. He only answered when I asked the landlord to reach out to him. We had a dispute with him about some amount on our deposit which was being taken due to end of tenancy cleaning. We had paid a cleaning lady for 8hours to clean the apartment (a tiny 2 bed). Apparently some minor hidden spots were left dusty. Jason decided to charge us 240 pounds for that. Our contract stated “If the report (checkout) notes that further cleaning is required, Knight Frank will arrange this at your cost, in order to put the property in a presentable condition.” The property was left in presentable conditions and the new tenants moved in the next day without any complaints. Yet, breaching contract, 240 pounds money was charged to us without calling any cleaning agency. It was simply charged without explaining why it was 240 pounds and where that money was going . Also Jason he tried to charge us for some mold defects on the ancient timber windows which we complained for years to have fixed. Jason showed that he didn’t really know much about the flat. He did not bother to go through the history of the repairs, the correspondence, the damages. Its easy to manage the flat when you don’t have to do anything at all. We found Jason Nwimo uncollaborative, unprofessional and very intimidating. He never gave an apology for his actions (for instance not replying to phone calls). I hope to never have to deal with someone this mean again and I really do hope Knight Frank take time to evaluate him. Agents should never be nasty. Only because their title says "senior" it doesn't mean they have to power to do as they please to other people. If I was a londlord I would stay away from Jason in fear that he might abuse of other tenants.

Nadia · 13 October 2025

★★★★★ 5/5

Google

I had a very pleasant experience with Knight Frank Marylebone. Thanks to Bethan who helped so much to find the perfect apartment, was very quick and always so responsive! The process was so smooth and fast. Really appreciate her work and help!

Елизавета · 16 April 2025

★★★★★ 5/5

Google

Charlotte Maclean is an amazing person who helped not only in renewing our contract for the past and present years but anytime we have issues, she is the first go to person and she helped to resolving it aptly. Highly recommended

Amal · 13 March 2025

★★★★★ 5/5

Google

Alice Finch Noyes is one of the best agents I have worked with. I would highly recommend her. So responsive, helpful and knowledgeable, an absolute pleasure.

Zoe · 26 August 2025

★★★★★ 5/5

Google

Bethan was so helpful through the entire renting process and helped me find a great place. Really appreciated her hard work and going the extra mile for me to help me secure a beautiful flat in Marylebone.

Henriette · 16 April 2025

★★★★★ 5/5

Google

Whenever we see quality in people, we should recognize it. A person of such quality, strong code of ethics and with high professional standards is Alice Finch Noyes of Knight Frank in Baker Street, London. She was prompt, organized and kind in our email correspondence. Alice would come to our viewing appointments on time with a bright smile. I felt that she really listened to me and was very quick to come back with suitable properties for me to view. We met two days for viewings and on the second day Alice showed me what would be my apartment and in a perfect for me location! The logistics and the paperwork process were smooth sailing especially for me which was my first rental after a very long time. Alice was there for me every step of the way. I thank her with all my heart. Knight Frank you know how to choose your people. Well done. Chryssa Botou

Chryssa · 16 April 2022

★★★★★ 5/5

Google

Jordan is exemplary, personable, comforting and everything an estate agent should be… and in central london!. I managed to Work with Jordan on the back-end of my 4 month property search- and the universe blessed me with this! The agency (and anyone else trying to settle AND be happy in London) are very lucky to have him around. I will follow where he is or wherever he goes! Not only was he maticulous in picking up everything i was looking for in my new place- but was also increidibly personal. Like a mate. I didnt feel like i was on a house search with him at all- and i mean that in the best way possible. we all know the london property market is disgustingly relentless and the majorty of agents chase comission so much so, that you feel like you’re being robbed out of your own choice- with no alternative! Not with jordan. Despite some properties disappearing before we even made a viewing, i was always made aware in such a manner, that i was also left hopeful, that Jordan would still find me the right one. Being alert, assertive and at the same time, comforting- is like nothing ive experienced from any Representitive in his industry and its the only time ive respected and enjoyed the company, of an estate agent. He was on board and with me every step of the way. He was so easily adaptable, if my circumstances/ needs changed - which is a non-existent skill with others atm. He trusted my want, and intentions, in aiming to secure a property -and he stuck with me, despite any missed attempt. I swear; if he had any other client to take care of during our search, i would be suprised! The amount effort and attention made me feel like i had my very own, private estate agent. Such dedication to both me and his work. I origionally came into this with a set budget in mind- and i was very strict about it. Having been searching for the last 3/4 months; that hadn’t changed. do you know when some estate agents only see the top end of your budget? despite doing your own research and finding amazing properties within the mid-range- they still seem to only see above a persons affordability. Jordan knew my limits and was very acommodating and realistic with me about that… however, he also managed to tap into my ‘dream home/future’ …. the little sh** hahaha ! i was shown a property at the very top end of my budget -with the luxury of it being before it was available on the market. However, i would have (and have done so with other agents) origionally turned the viewing down due to the price, but i went with it as i trusted Jordan- so knew it was worth a view. He also made me feel like i could make it work and deserved to- convincing/ reminding me that i deserved the best and could achieve it. To continue even further- Although this property was not specifically under his branch’s management- he still found and brought it to my attention. He even waited for me outside the property to introduce and walk me through, with a representitive from the other branch. What an absolute legend- this was very much needed given my fast-paced lifestyle at the moment. Seeing someone i wouldnt have known could have easily alienated me from this process. My work is more manic than its ever been right now - these little touches really kept me calm throughout the whole process, i needed this. and to top it off- - i then stepped into a property that was more amazing than i ever could have imagined, in central London. To say it was at the top end of my budget- my decision to take it was made within 15 seconds of a walk around… no word of a lie. i’ve never been so sure about a property. This will hopefully be my home for at least the next 2-3 years- maybe i’ll even own it myself one day! either way, Jordan will be the first man i text before any decision/ move is made. No doubt about that. If you get the opportunity to have Jordan helping you on your search, trust him and make the most of him- he’s a rare find in these stresful searches now’a days. First google review i’ve ever left & Well worth it! Thanks !

Dylan · 16 April 2022

★★★★★ 5/5

Google

Bethan Glenister was an amazing estate agent. She helped me and my roommate find the rental property of our dreams. Bethan is super caring and attentive working around the clock to answer any and all question we had throughout the renting process and always had a positive attitude. She was an absolute pleasure to work with and I can only recommend her to anyone embarking on their property search. Bethan acted above and beyond any other estate agent we had worked with in the past.

Annabel · 16 April 2024

★★★★★ 5/5

Google

Bethan was amazing! I had heating issues in my prior flat that the landlord would not fix. Bethan helped me find a new place very quickly, that met all my criteria and was within my budget. Excellent customer service!

Amy · 25 July 2024

★★★★★ 5/5

Google

I recently purchased an apartment through Knight Frank. Like most deals there were obstacles along the road, but all were managed with great professionalism by the Baker Street negotiator Craig Draper. He used his skills to navigate all involved carefully through the process to a very satifactory outcome. He showed proper care for his clients and understanding of ourselves, the purchaser. I would unhesitatingly recommend Craig to all those thinking to buy or sell their property in central London.

Clive · 26 August 2019

★★★★★ 5/5

Google

Jordan has been very helpful throughout our search process and we highly recommend him! He has been supportive and truly listened to our needs and wants for a property. We will definitely reach out to him again in our next property search!

Caroline · 16 April 2024

★★★★★ 5/5

Google

We looked through KF for some time to search for our dream flat and Daniel Sugarman was our agent. He was friendly, helpful and most of all, he had our best interests at heart. We ended up buying another flat in another area, but after an 18 month search, I have to say that Daniel was by far the most professional and caring estate agent we dealt with. London needs more agents like him in this industry.

Mohammad · 26 August 2019

★★★★★ 5/5

Google

Emily Englander has been brilliant for me in my move to London. After finding me the perfect flat the follow up customer service matched this completely. On the day of my visit to London, Emily showed me various flats all of a very high standard until we found the one I chose which I couldn't of been more happy with. I would thoroughly recommend Emily and the Knight Frank team to anyone who is looking for a flat in Marylebone.

Diane · 26 August 2016

★★★★★ 5/5

Google

I have recently rented from and also let out a property in the area, working with the team from Knight Frank Marylebone to a very short time scale. The service was very responsive, fully understood the brief and communicative on all aspects of follow up and conclusion. Ryan Stokes was dedicated and committed and led both aspects of my ask, superbly supported by Angelah Janenthirarajah and Damian Wills. They linked together as a team each with their individual roles/responsibilities each holding a clear oversight of making sure what was negotiated was delivered. I will not hesitate to recommend them to others.

Kash · 26 August 2016

★★★★★ 5/5

Google

Craig Draper has been the vendor's agent for a property we are due to complete on. He has been extremely helpful throughout the whole process. Right from the start, he made the effort to work with the different personalities involved and understand our individual set up. He advised us very well and helped secure our offer. He has been contactable at all times and great to work with and very professional. Craig recommended Andrew Parker from Knight Frank Finance who has been amazing and secured deals for us that, from our research, no one else was able to match. An excellent service all round. Thank you.

Tamzin · 26 August 2016

★★★★★ 5/5

Google

Aykroyd & Co represented the buyer in the purchase of a large house in Marylebone. It wasn't the easiest transaction, but huge credit to Craig Draper and Christian Lock-Necrews who worked very hard throughout, with the utmost professionalism, to ensure we remained on track and the sale went through successfully. I can highly recommend Craig and the team at Knight Frank! Many thanks again and I hope we can do another deal together soon. Hannah Aykroyd

Hannah · 26 August 2019

★★★★★ 5/5

Google

Daisy was amazing, she came to show the apartment to us in very short notice and very late in the evening. She supported us with everything, the contract, setting up the utilities (electicity, water, etc), she was always quick on responding. Given the fact that we were moving from USA to London and the time difference, we were very lucky to have Daisy responding so fact to all our requests, even outside working hours! Thank you Daisy!

Charis · 26 August 2018

★★★★★ 5/5

Google

Craig Draper recently acted for us on the sale of our flat. Everything was done meticulously from our initial introduction, through to the brochure design and photography and ultimately the sale negotiations. We felt that everybody he bought through the property had been properly prequalified. We exchanged contracts on the property within 6 weeks of listing at 97% of our asking price which we considered a fantastic result in view of our price point and the current market.

Phillip · 26 August 2017