Trusted Agent profile
★★★★★
197 reviews across 1 platform
Baker Street, London W1U 8AN
Knight Frank New Homes's London office at Baker Street is rated 4.5 out of 5 across 197 reviews on 1 platform, including 197 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDaisy Munro at Knight Frank Marylebone was a pleasure to work with from start to finish. She got us a beautiful apartment and a great deal and was highly responsive to the few teething problems that occur in the rental process. I would highly recommend her as an estate agent!
Thank you so much for taking the time to leave Daisy a review. It is hugely appreciated. We hope you enjoy your lovely apartment.
5/5
GoogleJordan Turian is the most personable and professional agent my family and I have worked with in London. He worked with us as if he was a friend - making sure we got what we wanted, in record time, especially that we live abroad. We will recommend using his services always. Five Stars are truly deserved.
5/5
GoogleWe have recently purchased an apartment in Marylebone through Knight Frank and we would highly recommend the services of Craig Draper. Craig was extremely professional, helpful and very personable throughout. We liked his openness and honesty and believe that he has found us the perfect home.
Thank you for leaving a review and we hope you enjoy your new home.
1/5
Google2 months and we still not have our deposit back... We have rented a flat for 3 years and give back cleaner (professional cleaning) and a very good condition. In the last 2 months, they made several attempts to steal money from our deposit : - they claimed that the flat was not clean whereas the checkout inventory shows that a lot more rooms are professionally clean then the check in inventory.. - they claimed that a lot of items where missing whereas they allowed us (with e-mail proofs) to get ride of this items... - they claimed that 2 blankets are missing whereas they appear on the check out inventory (and one other items that must be in the flat), they asked 10£ for light bulbs after near by 100k£ rent... I do not know who they think they are to try to swindle renters like that...it’s really really annoying... Avoid KF if you can or be extra extra careful when dealing with them...
Dear Pierre-Jean, We are really sorry to hear about your experience. If you would like to discuss this matter further, please contact complaints@knightfrank.com, who will be able to investigate this further for you. Please accept our apologies again. Knight Frank
5/5
GoogleDaisy has been incredibly helpful in supporting us finding the perfect flat to rent, and most importantly through all the process to get our referencing finalised. We have faced some problems through the process and Daisy helped us managed them with patience and responsivity. Fantastic experience!
Very many thanks for taking the time to review our services and for your very kind feedback. We look forward to continuing to assist you with your property requirements.
5/5
GoogleLizzie Normandale has recently assisted us in securing a tenancy for one of our corporate clients, Lizzie was a tremendous help in speeding the tenancy negotiation process and a delight to work with. We hope to be able to work with her again soon
Many thanks for taking the time to leave Lizzie a review.
5/5
GoogleI highly recommend Knight Frank Marylebone. Abigail Thurston was my lettings agent and was very helpful. She was always available to answer any questions I had. If you need help finding a good flat, I suggest you speak to her.
Thank you Randhir, that is very kind. We appreciate you taking the time to leave a review.
5/5
GoogleWe recently bought a property and had great experience with Carlton Ruth (Knight Frank). He was extremely helpful all the way during the process, providing very trustworthy and prompt communication, and really helped in addressing issues directly with the Seller when the negotiations got tricky and were dragging along.
Thanks Francisco, for writing a wonderful review. It was a pleasure to assist with your purchase and I hope you enjoy your new home. Best, Carlton
5/5
GoogleEveryone has been very professional. Abigail is one of the most hard working people I’ve met, she worked and replied to my emails/messages/Calls at any point in the day and was always so useful and polite.
Thank you Aziza, that is very kind. We really appreciate you taking the time to leave a review for Abigail.
1/5
GoogleI rented a flat in marylebone from this agency , total nightmare! They didn’t tell me anything about problems In this flat , me and my daughter lived one horrible year . After I finally managed to move out knightsfrank gave zero attention to my safety deposit , we try to reach them they don’t ever call back they don’t ever return your calls . They keep making me go back and fourth . This guide you wrongly to gain more time. It’s been one month . I have agreed to all the deductions since third day . The treatment from the agency after you leave it’s absurd ! Not to mention the flat that they the details they mentioned so I can move in was all wrong and after the nightmare of the place ! I do not recommend them at all !
5/5
GoogleKnight Frank, ably led by Tom Watts and his team did an amazing job with letting my flat, taking less than 36 hours to find a suitable tenant. Found KF to be well connected, professional and responsive
Thank you for leaving a review.
1/5
GoogleThese people are not even worth it, poor service, lack of communication, horrible at organizing and figuring out things, As if the place I rented is being free or something, never working with them again
Iman, we are so sorry to hear about your expereince. I am aware that the team have been in touch to discuss this with your further. Please accept our apologies again. Knight Frank
5/5
GoogleWe worked with Daniel Sugarman who was extremely helpful and easy to work with; considering our exacting requirements he was very efficient. It was a pleasure to work with him. Thanks Daniel!
A pleasure working with you Natalie and thank you for the 5 star review.
4/5
GoogleIt was my first experience of dealing with the agency. Luckily, the experience was pleasant. I have dealt with two employees of Knight Frank, Ayesha, a negotiator, and Jason, who have completed their tasks reasonably well. Jason never left my questions unanswered and always responded promptly via whatsapp and email. What I don’t like working with the agency was too many documents to prepare, sign, checking, personal visits. It was terrible! But Ayesha helped me to overcome everything. She was very patient and very professional, attentive to details and very easy to work with. Ayesha has done a great job and I appreciate her assistance very much. I can recommend the Knight Frank office at 55 Baker Street to my friends.
Thank you Ren for leaving a review, we are happy to help you and your friends in the future.
5/5
GoogleHad an excellent experience working with Jordan, reviewing nearly a dozen properties in just over a week. Jordan was very responsive and found a number of properties that were a great fit for me. Would work with Knight Frank, and especially Jordan, again!
5/5
GoogleDaisy Munro is amazing! she made the process of finding a flat super simple as she was very helpful and flexible. My experience was very pleasant & I highly recommend choosing Knight Frank.
Thank you for your kind feedback about Daisy. We hope you enjoy your new flat.
5/5
GoogleThe Lettings team at Knight Frank were very impressive indeed. Abigail Thurston was an extremely tenacious and helpful negotiator. Nick Beckett was dedicated, thoughtful and patient. A very positive experience.
Thank you very much for leaving a review Ben, it is greatly appreciated by the team.
5/5
GoogleI have been working with Knight Frank's London offices since the late 1990's. We began dealing with Marylebone Lettings in 2002 and continue to maintain a long term, sole agency relationship with them. The Marylebone team is wonderfully led by Emily Englander. Since she took over our account in early 2010, I have been in constant contact. Not only does Emily assist with letting our properties nearby, she is also a source of sound advice on all aspects of our portfolio. If I need an objective view on the best way to deal with any problem tenant, freeholder or how to take a fair position on a tenant's deposit at the end of a tenancy (no matter the postcode) she is happy to help me. I would recommend this team without hesitation.
Thank you so much for your very kind feedback and lovely comments about Emily. We look forward to continuing to work with you.
5/5
GoogleOur apartment we rented on Connaught street for 2 years was managed by Navik Solanki and we had such a wonderful experience! Navik was always very quick to response and help us when we needed assistance. I highly recommend him and knight frank for property management. It made our living experience a positive one.
5/5
GoogleGreat lease renewal with Brigette!
Thank you for your review Luis, it was my pleasure assisting with your lease renewal. Kind regards Brigette
5/5
GoogleBy far the best estate agents I came across in my search for a flat in London. Not only are their properties of a higher standard than most, Daisy Munro, whom I was dealing with, also understood straight away what I was looking for, and was very involved in finding the perfect place, without being at all pushy. I would highly recommend her as an estate agent to anyone I know looking in the Marylebone area.
Thank you so much for taking the time to leave a review, it is much appreciated.
5/5
GoogleBradley was extremely friendly and knowledgeable about the properties. It was not just a property viewing; it was also an architecture tour. Highly recommend it!
Thank you very much for your review Cameron!
5/5
GoogleAbigail has been our main contact with Knight Frank. She has been very helpful throughout the process, reactive and efficient and we appreciated her support.
Thank you very much for your review Marcia.
5/5
GoogleMitchell Murphy sold me my flat in Marylebone 12 months ago and handled the sale fantastically. In the past 12 months he has continued to provide a fantastic level of support and help to me. As I don't live in London full time there has been a number of occasions I have had to provide access to my flat. Mitchell has always been there on hand to help me. He is a pleasure to work with.
Thank you so much for taking the time to leave your feedback it is very much appreciated.
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Knight Frank New Homes's London office has 197 reviews across 1 platform: 197 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Knight Frank New Homes is rated 4.5 out of 5 across all 197 reviews, and 4.5 out of 5 on Google from 197 reviews, checked 9 October 2026.
Knight Frank New Homes, Baker Street, London W1U 8AN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.