Knight Frank New Homes reviews

★★★★★ 5/5

Google

Just perfect! Lizzie Normandale helped us from the very beginning. And of course when we visited some flats in London. We found the perfect one for my family. She has always been available and has explained everything in detail, giving all the support we needed since things are much different in Spain when talking about renting. I just can say a big THANK YOU to Lizzie. Hope we can meet again in the future.

Ignacio · 26 August 2017

★★★★★ 1/5

Google

If I could give this a zero star, I would. No idea how they could have such a high rating!! Esp as everyone I personally know who has used Knight Frank also had horrendous experiences. There is a high level of incompetence and they make it quite clear that you are just another cheque to them. (And when I say everyone, I have probably had to speak to over 25 diff employees when I used to be a tenant). People who work here also seem to leave quite regularly, which also says a lot about the company. But that also leaves you hanging and having to go over again and again whatever problems you were originally trying to resolve. We had moved to an apartment managed by Knight Frank and despite the hefty price tag, had major problems from day 1. Every month or so, something would break or go wrong, through no fault of our own. Knight Frank never seemed to be that concerned to get things resolved and instead, left us living in discomfort for long periods. The worse was when there was a major fire hazard-which took them about 6 months to resolve. Meaning, we were living with a serious fire hazard for all that time. When they finally acknowledged it was dangerous (after I insisted an independent engineer from Bosch was sent) they simply turned the stove, etc off…leaving us without amenities to cook for almost 3 months. The engineer told me he was shocked there wasn’t a major fire or that we didn’t have a serious accident in that time. And he immediately turned it all off. And then there were a host of other things like leaks, poor plumbing, appliances breaking down, etc. Nor were we ever reimbursed for all the nightmare and uncomfortable living we had to endure for the entire time we were there. In the one year or so that we lived there, we had about 50 engineers/repairmen come to see various faults. When we left, they even tried to charge us for some of these faults! And it also took many months of having to push and follow up before we eventually got our deposit back. Without a doubt, one of the worse companies I have ever had to deal with. Avoid them if possible.

JH · 16 April 2023

★★★★★ 5/5

Google

It was an absolute pleasure working with Jordan Turian. Jordan was super responsive and found me the perfect flat very quickly. He is exceptionally friendly and professional. Jordan stuck with me through the many challenges of being an international renter and has helped sort out a lot of bumps in the road while I’ve been overseas. Jordan is incredibly comforting which is a massive relief in the crazy London housing market. He is definitely an asset to the London real estate industry. I would highly recommend working with him and will definitely be working with him again!

Cassie · 16 April 2023

★★★★★ 1/5

Google

The worst of the worst. We are a family of 5 3 being young kids under 4. We had a long list of issues which would take months for them to address or respond. The worst part is we suffered carbon monoxide poisoning and mould issues. We was told we was lucky there wasn’t a Tragedy. To top this all off they tried to steal money from our deposit and then give us bad referencing due to their mistakes. Beware when taking any properties they manage as you will be suffering as we did.

Hassan · 16 April 2024

★★★★★ 1/5

Google

I wouldn’t recommend them at all if you’re renting. Don’t expect any help from them if you need anything, they’re only interested in taking their cut and provide nothing for it. Repeated phone calls to their office can go unanswered for days. Phone calls bounce around from the office you called to head office and they don’t respond either. Not entirely sure what service they actually provide. Make sure you read the tenancy agreement regarding rental payments and when they are due if you pay anything up front. Good luck!

Pete · 12 June 2025

★★★★★ 5/5

Google

I worked with Abigail Turston on finding an apartment to rent under a tight time scehdule... out of several agents from different broker agencies she was by far the best. she didn't waste my time, listened to what I was looking for and found me the best option. Then she was very helpful in the letting process and was always very responsive... highly recommended

Asaf · 26 August 2019

★★★★★ 5/5

Google

Bethan is a star marketing agent. She is super attentive and understanding to my requirements and she clearly represents what I want to landlords on behalf of me.

Yuko · 16 April 2024

★★★★★ 1/5

Google

avoid avoid avoid. or you will live in apartment dangerous to your health: smelling of fresh paint for the month after move in date. unethical greedy landlords and same inventory companies where bad customer reputation preceeds them. the bath tub was full of dirt and paint, so was the stove in the kitchen and all surfaces. they acknowledged this state and confirmed no need for professional cleaning upon check out: guess what? now they/ their landlord is not answering any of my emails but threatens ti use my deposit for painting the walls which i sent pictures of at move in - were covered in black marks all over

Yana · 16 April 2025

★★★★★ 5/5

Google

Fantastic Service! We recently sold our property in Baker st through Knight Frank. Zohreh Benn was our sales negotiator. Zohreh was instrumental in ensuring the sale went through smoothly. She conducted herself very professionally throughout the process. Zohreh managed to get us a record price for the property. Well done! I would highly recommend Zohreh and Knight Frank Baker St. Dr. F Zavahir

F · 26 August 2016

★★★★★ 5/5

Google

Chervon Pierre from Knight Frank is an absolute asset to the company. Sadly I can't say the same about the other company members I have spoken to who are grossly inefficient and incompetent. Chervon was a breath of fresh air, after moving into what was a unfit property which was misold she quickly rectified all issues promptly and efficiently with grace and professionalism. I understand she just returned from Maternity leave and despite WFH with a young child she handled all requests immediately. I wish she was my main point of contact at the company as she evokes trust and reliability in customers. She deserves a promotion!

Tania · 16 April 2022

★★★★★ 1/5

Google

Miss Priya Swainson has been so unresponsive and couldn’t keep a confidential matter private,this has caused lots of issues. The aftermath has been so frustrating and it’s been really unprofessional and difficult

Sofia · 19 March 2025

★★★★★ 5/5

Google

We have worked with Knight Frank for many years, and increasingly with the Marylebone office as this area has become ever more popular recently. Louise in Marketing is throughly professional, very engaging and sets the bar high for the standard of design that Knight Frank Marylebone expects. The Team have exceptional local knowledge and bring their expertise to everything they do.

Linda · 26 August 2016

★★★★★ 4/5

Google

Very convenient and no fuss experience, I had a very short timeframe but everything was done swiftly and professionally. Speical thanks to Jordan Turian for assisting in the process.

Tiffany · 25 August 2023

★★★★★ 5/5

Google

It was my first time using Knight Frank as an agent to let my flat in Marylebone (March-May 2020). The overall experience was excellent thanks to Marielle Papadopoullos and Abigail Thurston. They were both professional, hard working and responsive. Despite the Coronavirus lockdown, Abigail was actively facilitating contacts and internet viewings which led to a successful tenancy. Abigail was also very responsive to all issues involved in preparing the flat for a successful transition to the new tenancy. I would recommend her to my friends.

Thuy · 16 April 2021

★★★★★ 5/5

Google

I've been dealing with KF, specifically Daisy Munro, for nearly a year now, and have built such a great relationship that I wouldn't go to anyone else on my multiple property searches. Ms Munro is the epitome of professionalism, passion and property panache, and understands my particular and nuanced needs when it comes to the hunt.

Charlie · 26 August 2017

★★★★★ 5/5

Google

Fahed Saroya! What’s an absolute incredible property manager he has been. I’ve been with Knight Frank for the last 4 years and my only issue was the fact I never had one point of contact. As it seemed knights franks staff were continuously changing. So I constantly had to repeat myself or chase issues for months, which was a real nightmare. Once Fahed Saroya became my property manager, his efficiency and proactive management style has been absolutely incredible!! He visited my apartment for a checkup and fixed all faults I was experiencing by chasing engineers to attend my property within days. Faults that i casually decided to live with because of the previous issues I had chasing previous property managers who failed to refer these issues to an engineer. Fahed level of professionalism has been unbelievable! I had all intentions of moving out this year due to the previous management style but with Fahed here, I will absolutely be renewing my tenancy agreement. 5 Star ratings!

John · 16 April 2023

★★★★★ 5/5

Google

Jordan was exceptional and exceeded my expectations. His professionalism, knowledge of the market, and dedication to finding the right property was impressive. His communication skills made the entire process smooth and stress-free. I highly recommend Jordan for anyone in search of a reliable and efficient real estate partner.

Gaurav · 16 April 2024

★★★★★ 5/5

Google

Daniel has been very professional and helpful throughout the process. I'm the architect for a very good client in Italy and we had to be very fast and efficient to purchase the property. Daniel has been the perfect agent to deal with. Well done, Daniel!! We'll make more business together

Mario · 16 April 2020

★★★★★ 1/5

Google

Completely incompetent. Avoid. Colleagues running over each other, left right and centre. Disorganisation means it’s impossible to view stuff before it’s already gone. We dealt with Jordan, who was in meetings while we were waiting for him to show us a flat. Maybe others in the office are less bad. Though not hopeful. Luckily at least 6 other estate agents in Marylebone.

James · 16 April 2023

★★★★★ 5/5

Google

I’m so happy that I had taken the advice of Freddie Hill to use Knight Frank to submit my tax returns. The accountant in Knight Frank, Edwin is not only knowledgeable in his field but also obliging and highly reliable. I know I’ve found someone in Knight Frank who can attend to my tax affairs and will take care of my interest without any fuss. I must thank Edwin for never failing to respond to my emails promptly despite the time difference between England and Malaysia. I have never truly had a better experience with another accountant like him. He takes so much of stress and anxiety off me Knowing how the Inland Revenue in UK works. Mr & Mrs. Teh.

LP · 16 April 2020

★★★★★ 5/5

Google

I used Knight Frank to sell my father's flat in Marylebone. I interviewed three companies and was the most impressed with Ali Matthews and Daniel Sugarman at Knight Frank. It took awhile to sell my father's flat, but not because of Knight Frank. They worked really hard to sell the flat and were excellent communicators throughout. I started with Ali as my first contact. She was just the right combination of shrewd and savvy (what you want in an estate agent) without verging on ruthless and unscrupulous (which one can find in the industry). We remained on the same wavelength through quite a few ups and downs in offers and withdrawals. Then, when Ali went on maternity leave, she handed over to Daniel who was also excellent. Daniel was always positive and empathic without being unrealistic. He was a delight to work with and constantly updating me without me having to chase. I would highly recommend Knight Frank and those two negotiators in particular.

Lucy · 16 April 2020

★★★★★ 5/5

Google

Alice and Sophie helped us with the entire process from home origination to the final stage. They made the process super smooth, fast and were very supportive and kind throughout. Amazing service and best rental agents I've met thus far.

Zeynep · 13 March 2025

★★★★★ 5/5

Google

We engaged Knight Frank to sell our property this year. Thank you to Christian Lock-Necrews and his team for a thoroughly professional and comfortable service . Greatly appreciate it and would recommend their service to anyone who may be looking to select an agent from the various firms that are on offer.

Chetk · 26 August 2017

★★★★★ 5/5

Google

Bethan was great! Very understanding and helped me find a beautiful property.

Shaikha · 16 April 2024