Trusted Agent profile · Greater Manchester
Verified
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Keenans's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have recently used Keenan's for the sale of my property, and after previously using a number of other local Estate Agent's in the past, Keenan's without doubt stood out above the rest. They were extremely professional, nothing was too much trouble and they sold my property in just one week! If you're looking for an Estate Agent's that you can trust to sell your home, then these are the ones. I can't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service and getting an offer on my house in 4 days has been great !! Danielle and the team have been very helpful and informative when I have needed advice and the photos are first class, I would highly recommend...PositiveResponsiveness, Professionalism
5/5
GoogleKeenans manchester are the only estate agent I would ever use to market my properties. Their service is professional, proactive and worth every penny. They always exceed my expectations. I look forward to relying on them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBrilliant service from the burnley…
Brilliant service from the burnley branch! Just waiting for the keys to our new house! Thankyou to Danielle and Georgia for helping find the perfect house and for getting things moving quickly! Also Thankyou to the guys who showed us round several times!
5/5
TrustpilotKeenans sold my house
Keenans sold my house in just over a month, brilliant service thank you
5/5
TrustpilotAmazing service
Amazing service, photography and staff! I was on the market with another agent and received little interest - Keenans sold my home within the first week!Thankyou Keenans Burnley Team
1/5
TrustpilotBEWARE WHAT THEY ARE ADVERTISING !!
BEWARE of everything they put in description as although they know it is lies they don't care ! Property took over 4 months to complete with a cash buyer and no chain ! They are also now advertising part of my property for sale with the next door property (owner of mine owned next door property as well ) When I pointed it out to them they said it was up to me to prove I owned it ,they were sooo rude !! They only sold it to me 4 months ago !! They refused to take it off and the owner was told and didn't care but still they continue to advertise it 3 weeks later !! So whoever buys next door won't know till they see the deeds when they are further down the line with the sale ! THIS IS MORALLY WRONG !!Trading standards here I come !!
5/5
TrustpilotOMG I have read the reviews on Keenans…
OMG I have read the reviews on Keenans and could not disagree more with them. Keenans came around on a Saturday took pictures etc. The house went on the systems on Monday morning by 12pm that day we had 12 viewings booked in for the Saturday. By Saturday afternoon the house was SOLD. We were kept informed all the way through the process the staff were amazing and helpful. WELL DONE. Keenans. I got one would strong recommend you .
1/5
TrustpilotAvoid, avoid, avoid like Covid
Right! Where to start? Buying so put in offer but they won't put STC on site or board? The vendor agreed price and then they still showing around! I started mortgage and legal costs incurred and still showing people around and advertising it. Called them up to be told will take off when survey goes to. Did so and gave them details then they say will take off when survey comes back. Came back then wanted to see deposit. Showed them they wanted mortgage offer. Showed them then they wanted actual offer not in principle. This went on for 3 weeks and then told them to shove it up the Niagra. Oh, at one point was told the vendor had someone mess him about so he wanted 10k deposit in his account!!!! Told them illegal and are they nutz. Apologies and then same crap of this and that. Madness.
1/5
TrustpilotDo NOT use Keenans
Already had 2 sales collapse due to the poor communication from Keenan’s in Accrington. Sophie on the sales team has been the only member of staff who communicates well and follows up on her promises! This is the 3rd offer we’ve accepted and again the progressions team have no urgency about them, lie and do not communicate anything to you so I won’t be surprised if this sale falls through too. And we were informed by our solicitor that the sale had fallen through and Keenan’s knew nothing about it and lied! Never use this company they have been shocking from the start and have cost us a lot of money. When I asked to complain they will not give you details of their manager or senior to complain too or tell you how to formally complain.
1/5
TrustpilotAvoid if you can!
What a dreadful estate agency! Unfortunately for me the house I bought was being marketed by the Accrington branch so was stuck with them. In the beginning of my purchase was sent a little video from Kieran who told me he was looking after my sale ... and that was the last I heard from him! Emails and texts were ignored by him, and only answered the phone once (but he didn't pass on the information). Got a few letters from them early on but these were a couple of weeks out of date and so were misleading if you took them at face value.Moving on, when the sale dragged in the middle due to solicitors dragging their feet (both sides), so I finally started to hear from them again. Nasty phone calls from rude staff being demanding. There's one nice lady (Kayleigh?) there but that's about it. They also got into a row with my solicitor as they lied to the vendor about me, and said it was because of what the solicitor said (I saw the emails between them, Keenan's make it up as they go along). The vendor lost confidence and put the house back on the market, which they didn't need to do!Fortunately despite Keenan's best efforts I did buy the house. It did take them the best part of two months to take their sign off my property though!So if you want a agency that will turn up to viewings without the keys to get in (true story), will tell you a property is vacant when it isn't (also true story), not send you info on a property (still waiting...) and just plain not turn up for viewings (also true!) - and this is all before you buy with them - then this is the agency for you.
Emma, please contact your local branch on Monday, ask to speak to Emma or Faye and we will endeavour to get this resolved for you.
1/5
GoogleDisappointment
1/5
TrustpilotVERY POOR SERVICE AND COMMUNICATION
Keenans Estate Agents Burnley I don’t know where to start. Keenans staff in Burnley are very rude and unpleasant. If you are buying a property from them you definitely won’t be getting a good deal instead you will be getting ripped off. I have been observing them for over 5 years now. They will over price the property anywhere between £25-£130 for an average property. Once during a viewing I pointed out to their adviser that they have over priced the property. His reply was “Yeh but we do sell them”. They will lie to you about having higher offers to put you in a position where you may feel that you need to increase your offer. If you back off you will notice that the property will still be on the market 6 months down the line. If they don’t like your offer for a property, they will answer you there and then without consulting it with the owner. They speak to you like you have committed a crime. If you ever have to deal with them you will notice lack of training and customer service skills. They are ignorant and incompetent.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAmazing.
1/5
GoogleWorse estate agents.going. Not turning up for viewings .
3/5
Googleit's alright, what can i say they're an estate agent. what is great is their shop front interactive screen. makes searching for properties a doddle!
5/5
Googleexcellent service. a very professional company. they follow up every viewing for feedback and report back to the seller. Quality of photos is much better than competitors as they use photographers and not an iPhone. rates are very competitive. all in all, a good agent to sell with.
5/5
GoogleA very professional company I have been mightily impressed with Keenans estate agents. A friendly welcome in their Rawtenstall branch, happy to arrange viewings all on one day. Followed by a great show around of half a dozen properties in one morning with Lisa - with no issues going back to revisit the first property in the afternoon. An offer was made and accepted, then Keiron in Head Office took over with regular updates and chasing of information. A very professional outfit with some great staff (especially Lisa & Keiron) and excellent systems in place to make the whole process run like clockwork. Dave I haven’t been paid or asked to write this review.
5/5
GoogleHelen was fantastic. She valued my house. I sold it myself privately. She would of got the job over the other two hands down. She was very professional and local knowledge was second to none. Very impressed and I don't do reviews
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.
The four Keenans offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
