5/5
GoogleRating only, no written review.
Trusted Agent profile · Greater Manchester
Verified
Keenans estate agents in Burnley, Swinton, Rossendale and 1 more
★★★★★
1,570 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,570 reviews on two platforms, rated 4.4 out of 5 overall.
1,046
Reviews on Google
All 4 offices
524
Reviews on Trustpilot
Business-wide
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Our offices
Keenans's four offices, most reviewed first. Each has its own page.
- Keenans Estate Agents Burnley21 Manchester Road, BB11 1HG922 reviews · 414 on Google (4.3)47 in the last 90 days
- Keenans Estate Agents Swinton113 Chorley Road, M27 4AA796 reviews · 289 on Google (4.4)61 in the last 90 days
- Keenans Estate Agents Rossendale75 Bank Street, Rawtenstall, BB4 7QN764 reviews · 248 on Google (4.4)34 in the last 90 days
- Keenans Estate Agents Rochdale569 Bury Road, OL11 4DQ603 reviews · 95 on Google (4.7)33 in the last 90 days
Latest reviews from every Keenans office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleToo complicated!
5/5
GoogleFantastic pizzas, great atmosphere
5/5
GoogleKayleigh, Shirley and Simon have been very helpful and extremely attentive.
5/5
GoogleStill using them to sell a house, but so far, very professional and very quick too.
5/5
GoogleGreat service from all the staff at Keenans, prompt clear communication and very quick sale with a spot on valuation, always seemed to have my interests at heart, would highly recommend
5/5
GoogleReally pleased and can’t recommend enough. House was on the market for a few days and an offer accepted within that time. Can’t thank Keenans enough for getting me out of a pickle and treating me like a human and not just a number. Really happy customer
1/5
GoogleVery missleading company. Got a leaflet through the post which stated they do "FREE home valuations today". So i rang to book one. So after calling and being put instantly on hold before speaking with anyone, i was informed the free valuations is only for people selling their home not looking to buy which it does not state. So like i said, missleading. It is a sales and letting agent after all so what do you expect.
5/5
GoogleKeenans were amazing we are not in an area they usually cover but that did not matter. They were professional throughout the process and we had valuations on Saturday and were told on Monday that the house had sold making the whole process seamless
5/5
GoogleBrilliant service from Keenans! We switched to them when our first estate agent proved useless and within a week they had a buyer for our house. They were brilliant at guiding us through the process of selling and, despite difficulties along the way with our chain, did everything possible to help move things along. Special thanks to Kayleigh and Aimee who were calm, persistent and very professional. We have now settled into our new house and we would be pleased to recommend Keenans.
1/5
TrustpilotCheck your appointment!
If you make an appointment with the agency in Burnley, call them before you leave. Usually, they cancel confirmed appointments without notice, telling the property is not available any longer.Do not trust them and check many times online if the property to rent/for sale is still showing - and if it is the same!Avoid this agency
1/5
TrustpilotAvoid this estate agents at all costs
Avoid this estate agents at all costs. If I could give them no stars I would have done. Initially had my house on the market with them and it sold within a couple of weeks at full asking price. I did all the viewings myself. Found a house I wanted to buy which Keenans were also marketing but the building survey showed up many structural problems so wasn’t willing to proceed. When I rang Keenans to advise them of this I was told ‘all building surveys say that’ and was met with exasperation that I wasn’t willing to proceed. I was then told that I would have to pay their full fee as they had a buyer lined up for my house. At this stage the buyers hadn’t even done a survey on my house and had only had an offer on theirs. When I questioned this I was told they had done an awful lot of work so I would have to pay. I checked the contract which clearly stated payment was due on completion of a sale. When I rang to complain I was told it was a mistake and I shouldn’t have been told this. I suspect if I hadn’t have challenged this they would have invoiced me. I asked for an investigation to be conducted into the conduct of the employee who told me this. She was rude, abrupt and aggressive in her manner. I was assured they would do this and let me know the outcome. Even though I chased this up no one ever came back to me. You have been warned!
5/5
TrustpilotBrilliant I have used Keenans Rawtenstall To sell…
I have used Keenans Rawtenstall To sell two of my houses recently.Can’t fault them in any way and I’ve dealt with lots of agents over the years.For me 10/10
1/5
TrustpilotKeenans Burnley - Keep Clear!!
If I had the ability to give this laughing stock of a firm no stars I would. Unfortunately I am not able to and trustpilot likes to be kind and cheer them up with at least one!My offer was accepted as a full and final offer on a house and costs were incurred from getting my mortgage in principle and going forward with the mortgage. Keenan's refused to take the property off of the market after my offer was accepted. They were the first agents I had ever come across who hadn't done this (I should have listened to my gut instinct at this point.) Their excuse was some nonsense about UK law (being a law student I was very aware that the poorly constructed explanation was pulled from thin air) though I have to give them credit here - it did make me smile.My offer was eventually gazumped as people were still allowed and encouraged to forward offers on the house. Keenan's saw no problem with their unethically sharp practices towards myself and I do truly fear for their future clients...Plenty of professional, well practicing and ethical estate agents in Burnley. Shame Keenan's is not on the list of them.
1/5
TrustpilotAbsolute nutters
Asked Keenans and one other local agent for a valuation. They were quick to come round, gave a decent valuation and a solid pitch but repeatedly slagged off the other agency ("oh they're doing it online are they, well we've actually come out to visit you", "I've heard their staff aren't following Covid safety on viewings" etc). Two follow up phonecalls in 24 hours plus someone coming round with a bottle of wine and some paperwork (a standard valuation letter that hadn't been properly completed - price info and agency fee was missing). Found it all a bit off-putting so we went with the other guys. Reader, Keenans went NUTS. Guy I spoke to kept telling me the agency I'd gone with was useless and rang me back 3 times in the next two days to ask if I'd changed my mind (I said straight away that I wasn't going to change my mind and never wavered from that position). I then got a weekly phonecall from Keenans staff, asking how my sale was going ("oh so you haven't completed the sale yet, that's a shame - just wanted to let you know we're selling lots of flats in the area"). The agency we went with got us a buyer within 3 days of listing, who then pulled out, we got a new buyer within another 2 days (for over the asking price) and I have zero complaints about the process - on the other hand, being stalked for 2 months by an agency we DIDN'T EVEN GO WITH IN THE FIRST PLACE has been pretty weird. I've asked to be taken off their database now. But I'd recommend steering well clear.
5/5
TrustpilotVery helpful, friendly and made the process of buying a house as stressfree as possible
Just bought a house through Keenans and can't thank them enough for their help. I viewed a number of houses with Mathew who works in the Swinton Branch, he was brilliant at answering any questions I had and responded quickly to any emails I sent. The first house we put an offer on unfortunately wasn't accepted but Mathew was quick to find other houses that fit out criteria, he found the house that we have ultimately bought and recently moved into. I absolutely cannot fault his customer service and reliability in this whole process. We also delt with Aimee throughout the actual sales process and she was just the same, quick and responsive and incredibly easy to speak to, answering all our questions and getting back to us with any queries we had. As first time buyers its obviously quite a daunting prospect not knowing the process and Aimee, Mathew and the rest of the team and Keenans made the Process as stress free as it could possibly be, even with the unusual aspect of working through a Pandemic and viewing houses with extra restrictions they made everything run very smoothly and we can't thank them enough. I'd definitely be recomending Keenans to anyone I know who is looking to buy a house.
5/5
GoogleExcellent communication and quick turn around on the sale of property. Also following all the correct government guidelines regarding people’s safety following the reopening of the property market after the coronovirus lockdown. Very professional and friendly staff. A+++PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI can't express how amazing this agency has been!! from my very first phone call to Paul, the help and professionalism I received off Danielle and Georgia, I'm currently pregnant and they've looked after me so much! I can't be grateful enough. My property went up for sale last week and I've just accepted a offer on it today. I would highly recommend this agency to anyone! Extremely efficient and on the ball compared to another agency which starts with a 'P' and ends in a 'Y' my property where up with them for months and nothing .... it just shows what a fantastic estate agency can do.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have recently used Keenan's for the sale of my property, and after previously using a number of other local Estate Agent's in the past, Keenan's without doubt stood out above the rest. They were extremely professional, nothing was too much trouble and they sold my property in just one week! If you're looking for an Estate Agent's that you can trust to sell your home, then these are the ones. I can't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans
Which Keenans office has the most reviews?
Burnley has the most, with 922 reviews rated 4.3 out of 5, followed by Swinton with 796.
Where are the Keenans offices?
The four Keenans offices, by town:
- Burnley: 21 Manchester Road, Burnley, BB11 1HG
- Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
- Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
- Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
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