Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleUnfortunately my personal circumstances changed meaning my intended house sale didn’t go through but I thought it only fair to review the service I had from Keenans who were my chosen vendor. A special mention of Helen who valued my house & demonstrated great local market knowledge as well.
Lisa in branch was also very understanding why I returned to collect my keys that they’d no longer be needing. No pressure or difficult questions which I was grateful of.
Good people make good businesses & these ladies are good people!PositiveProfessionalism
GP · 20 June 2021 · Keenans Estate Agents Rossendale
★★★★★ 5/5
TrustpilotEfficient, organised and professional
I can see there some negative review on here, but I have nothing but praise for Keenans. From start to finish they have been brilliant. Paul from the Rochdale branch kept us informed all the way through to our sale. Ken who oversaw the viewings and Liam at the Accrington branch who consulted with us until completion. They have been efficient, organised and professional throughout. I would not hesitate to recommend. Thank you Kennans!! You made our sale so stress free. 😊
Karen · 20 June 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotUnauthorized entering of home
Keenans estate agents entered the property where I am the legal tenant with my current landlord without my authority, without me knowing and without me being present at my home just my friend there unaware that keenans were coming to take pictures of the house, I spoke with James who is aware I am the tenant and be informed me my landlord arranged this and gave the go ahead for this so knew I hadn’t agreed. No apology was given or explanation to me just ‘speak to your landlord’
Mr · 24 May 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotI had to put 1 star on to be able to…
I had to put 1 star on to be able to write this review but it doesn’t deserve any. We recently pulled out of a purchase of a house with Keenans Swinton branch as the customer service from Aimee was absolutely terrible, we wasn’t allowed a second viewing to show the children until we had our survey done and when we tried to explain she told my partner “to cut to the chase’, when my partner told her how rude she was and that her customer skills was terrible she said that she’s done her job and that was to sell a house. Well I’m sorry but Aimee is the reason we pulled out of the sale, they are not having our custom. Stay clear.
Sonia · 20 April 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotSelling your house? Stay clear!
Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it seems Keenan's were incapable. Only to find out they buyer had emailed Keenan's 3 weeks ago to pull out of the sale and Keenan's had 'missed' the email as they put it. This isn't no excuse and left us in a very difficult position having to sell our house again when there is a whole chain of people waiting. Thanks for nothing. No offer of anything in way of fixing this other than them relisting. No thanks, thanks for nothing.
B · 29 March 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotBad property. Bad agent. Bad attitude.
Me my wife and child arrived early to view a property so we decided to have a look round the local area.Upon walking down a guinnel at the side of the house I noticed that the property was very grotty from the back.I decided to open the gate at the front and have a look. The lawn at the side was covered in pieces of brick and debris. The fence at the back was 8 feet tall and the struts imposed into the back garden so it was basically unusable. Upon returning to the front the agent was just arriving. He then had the audacity to tell me I was trespassing. He continued to be hostile for the rest of the visit and he made me and my wife very uncomfortable. There were no pictures of the gardens on the website and I'm glad I looked.I would advise other people to turn up early and look round as you never know what they may be hiding from you.I have never dealt with Keenans before and I am discouraged from dealing with them again.
Robert · 3 March 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
TrustpilotGREAT SERVICE
I viewed a property with the team in Barnoldswick - the viewing representative and staff in the office were very helpful and friendly, they arranged the viewing ASAP and answered all my questions. Would 100% recommend.
Evan · 23 February 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotTerrible agents
Terrible agents Was told I’d had three viewings in a week ..... but they didn’t have a key ! When pressed said two hadn’t showed up and one didn’t like it from the outside . Then another supposed viewing ..... no appointment booked So in short not to be trusted
Linda · 19 February 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
TrustpilotKeenans Burnley sold my house in 2 days…
Keenans Burnley sold my house in 2 days after it had been on the market with a different agent for 6 months! Amazing service
Katie · 14 February 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
Trustpilotviewing for a property…
I arranged a viewing for a property several days prior as I’m a clinician and having to take time out of work to view. I called up on the day to confirm and was told it was not booked. Apparently they had tried to “call” me but must have taken the wrong number down. Next appointment offered was a week later. I have seen all this before. It stinks of unprofessionalism and incompetence. Would tread carefully with this company.
Usman · 13 February 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
TrustpilotKeenans were great
Keenans were great! So professional and quick. Made us feel very relaxed and taken care of. So friendly and warm to deal with. We’d recommend Keenans to anyone. Thank you!
Ilaria · 10 February 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
TrustpilotKEENANS BURNLEY
We are beyond happy with the service provided by Keenans - they have kept us updated from the start to the completion day (today woop!) we couldn't have faulted them in the slightest, especially as we had been on the market with a different agent in the area who couldn't sell our house for over 6 months!!thankyou keenans!
Katie · 9 February 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
TrustpilotSelling a house
We used Keenans estate agents to sell a house following a bereavement. They have been efficient, supportive and kept us fully informed throughout the sale. Keenans are reasonably priced too. I would definitely recommend the company.
Stuart · 9 February 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
TrustpilotSwinton branch were amazing from…
Swinton branch were amazing from valuation, viewings and the progression. All the staff couldn’t do enough to help. Reading some of the comments left by others I guess there’s just no pleasing some folk? Would recommend to anyone in the area who’s thinking of selling.
Andrew · 7 February 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
TrustpilotI used keenans to sell my house They…
I used keenans to sell my house They were professional through out the process, kept us updated with everything that was Happening highly recommended Helpful trustworthy staff. Nothing was too much trouble would definitely use them again
Tracey · 6 February 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotDO NOT USE SWINTON BRANCH!!!
If you are thinking of using this company to sell or buy a house, id think again! absolute shambles of a company 'we try harder' they say but dont seem to care if house's fall through near to completion. This is the disappointment you will receive.
Natalie · 6 February 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotAVOID- SWINTON BRANCH !!!!!!!!!!!!!!!!
If I could give 0 stars I would! What an absolute shambles of an 'Estate agent' nobody seems to have a clue what they're doing. If you're lucky enough to speak to somebody (or unlucky enough) don't expect literally any level of competence or customer service. 'Manger' doesn't care if sales fall through, Sales progression have no idea where sales are up to, and negotiators couldn't negotiate a p!ss up in a brewery.
Abigail · 6 February 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotMy experience of Keenans was very poor.
My experience of Keenans was very poor. Right from the start the Burnley branch didn't have much info on the property they were selling. I quickly gave up on them and went to speak to the property owner myself about it. We struck up a deal between us, but everytime Keenans got involved it just went downhill. The staff were evasive, they lied and were sometimes aggressive. All phone calls are vetted by the receptionist so if anyone there doesn't want to talk to you they just don't answer the phone or make excuses why they can't speak to you. If you want to speak to someone just lie about who you are and you'll get put through. We had a much better experience with Yopa.
Mike · 4 February 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotRidiculous at best
It is difficult to find the correct words which explain how ridiculous the service received from Keenan's will be. If you are looking for an unprofessional, incompetent and poorly trained estate agents team, then this is the agent to choose. As a seller, the sales team will push any client through to update a property status to sold. The team who manage the sale are incompetent at best. You hear from the supervisor how hundreds of issues can be raised during a sale and how his team are trained to overcome them. Then when a problem occurs the advisors are that poorly trained that the most minor issue becomes such an over exaggerated problem, causing constant unnecessary delays. During my contract, I refused to work with one adviser as she was absolutely useless, lost a sale and then didn't have the professionalism to tell me herself. It very quickly became evident that the advisor handling the second sale was exactly the same. You can negotiate your fee. This is likely standard practice with an agent of this calibre, as they know what their service is really worth. If you enjoy helping incompetent staff, that you are paying, overcome issues they create, on a daily basis, then this is the service for you.I am likely to loose the second sale on my house, resulting in a broken down chain after 7 months with this agent. Agents like this take no accountability for there actions and always pass blame. Anyone who has a career within professional environment will understand how this approach would not be tolerated in any other industry. In summary, I could not be more disappointed with Keenan's and I would not recommend this agent to anyone wanting to buy or sell a house.
Mchssjm · 25 January 2021 · Keenans Estate Agents Burnley
★★★★★ 1/5
TrustpilotTHE WORST ESTATE AGENT IN NORTH WEST. AVOID!!
Avoid this estate agent at all cost. Don’t be hooked in the overly confident sales person. You will regret it afterwards. There a sales estate woman on the phone named Kayleigh is awful to speak to. Absolutely rude and extremely pushy to the point I feel awfully pressured to do whatever they want which is a cheap quick sale and get their commission. If I could rate this ZERO stars I would!I will NEVER use this estate agent again. AVOID!
J · 23 January 2021 · Keenans Estate Agents Burnley
★★★★★ 5/5
GoogleRating only, no written review.
David · 20 January 2021 · Keenans Estate Agents Rossendale
★★★★★ 2/5
GoogleRating only, no written review.
William · 20 January 2021 · Keenans Estate Agents Rossendale
★★★★★ 5/5
GoogleRating only, no written review.
Gill · 20 January 2021 · Keenans Estate Agents Rossendale
★★★★★ 5/5
GoogleRating only, no written review.
Jen · 20 January 2021 · Keenans Estate Agents Rossendale
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
