2/5
GooglePoor choice
Trusted Agent profile · Greater Manchester
Verified
Keenans reviews in Burnley, Rossendale, Swinton and 1 more
★★★★★
1,534 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Rossendale, Swinton and Rochdale (Greater Manchester). Together they have 1,534 reviews on two platforms, rated 4.4 out of 5 overall.
1,010
Reviews on Google
All 4 offices
524
Reviews on Trustpilot
Business-wide
Our offices
Keenans's four offices, most reviewed first. Each has its own page.
- Keenans Estate Agents Burnley21 Manchester Road, BB11 1HG922 reviews · 414 on Google (4.3)47 in the last 90 days
- Keenans Estate Agents Rossendale75 Bank Street, Rawtenstall, BB4 7QN764 reviews · 248 on Google (4.4)34 in the last 90 days
- Keenans Estate Agents Swinton113 Chorley Road, M27 4AA760 reviews · 253 on Google (4.4)44 in the last 90 days
- Keenans Estate Agents Rochdale569 Bury Road, OL11 4DQ603 reviews · 95 on Google (4.7)33 in the last 90 days
Latest reviews from every Keenans office
Newest first, from every platform, with the office each review is about. First names only.
Google3/5
GoogleAverage
1/5
GoogleBuyer beware! Can't comment on the selling process as I want nothing to do with this agent again.
1/5
GoogleGarbage company as soon as a problem arises with a Sale. Anything that tears them away from a brew - they do not want to know.
5/5
GoogleKeenans swinton are amazing would highly recommend them if you are buying & selling a home, very helpful staff.
5/5
GoogleI've used Keenans Manchester a few times now and have always been happy with the service. Recently, they made note of our requirements and alerted as soon as suitable properties came to market This resulted in us finding the perfect 2 bed terrace in Swinton.
1/5
GoogleI would put zero if I could. This is the worst estate agent to deal with. They do not care for the buyer in the slightest, only what’s best for the seller. They showed very little enthusiasm in dealing with us, would hardly give us the time of day. Tried to speak with them regarding numerous properties, I’ve got blood out of a stone easier
5/5
GoogleHi Keenans have, an amazing team of very experienced staff.. especially Emma who leads the Swinton branch. I have no doubt, that what ever property u may give them, to sell OR rent, they will do a cracking job of, ALWAYS managing to achieve the highest price u could get !!!!
3/5
GoogleAs a first time buyer, Keenans said they would look after me throughout the process. Once I had purchased the property however, I had a couple of issues with them having been misleading in the run up to completion, and I was merely criticised by them for being inexperienced with property buying, and met with a defensive wall of legal speak which absolved them of any and all responsibility. A disappointing experience for a first time buyer.
5/5
GoogleExcellent selling experience with Keenan’s. Extreamly professional from valuation through to after sales, they kept in contact and made us feel reassured all the way through. Would highly recommend 5* service
5/5
GoogleSelling our house in Salford, we looked at online-only estate agents and traditional. Decided to go traditional as we didn’t have time to do viewings and believe their comments about allowing buyers to talk freely. Great photos, house went on market one Tuesday, sold by Saturday. Guy doing viewings respected our wishes about being careful with doors for our housecat and encouraged people to bid what they could afford/what it was worth. Our house (one for first time buyers) was an offers-over and I believe we got close to the maximum (any more and buyers would start looking at the next band up). We went with their recommended solicitor, accepted offer on 23rd March with an aim to complete 1st June. We completed 15th June on buyers request which turned out to suit us better. A very smooth house selling experience. I would be happy to recommend.
5/5
GoogleI have purchased houses from Keenans on two occasions. Both were introduced by James from the Swinton branch. Couldn’t be happier with the service, customer attention to detail and the purchase process from start to finish. Other agents that I have used fall short of the standard set by Keenans. Highly recommended
5/5
GoogleMyself and my partner viewed a couple of properties with Keenan’s recently and even though we didn’t buy anything from them all I can say is that from picking up the phone to speak to them and attending the viewings was a complete 5 star service. The office staff were helpful and friendly and the member of staff (Simon) who showed us round was very informative and knowledgeable about the properties and the area. Would definitely recommend to family and friends.
5/5
GoogleMany thanks to the team at Keenans for selling my home.They were extremely helpful, in particular Emma Doolan. Emma was fantastic from start to finish. She was honest and fair and had so much knowledge about the area she managed to drum up lots of interest quickly then proceeded to handle negations incredibly well indeed. Patient when needed yet firm also when the time arose to hurry a long slow buyers. Great experience
1/5
TrustpilotCompletely unhelpful and wasting time
They are not well organised and fully trained to do that job. I had few viewing of some properties based at Burnley with them .Finally I liked one of them and was going to rent it. I spoke to KEENANS ESTATE AGENT to sort out that , a lady who’s answered me said “ we need to talk to the landlord and will let you know “ . Although that scenario was a bit ridiculous but I accepted. THEN I HAVE NEVER RECEIVED ANY RESPONSE FROM THEM AND WHENEVER TRYING TO CONTACT THEIR NUMBER NO ONE ANSWER. Poor service!!Do not waste your time with them please.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GooglePopped in recently for information regarding property letting and to get advice on "Buy to Let" financial services. I found the team to be very forthcoming with both knowledge customer services skills.
1/5
GoogleNever use if you expect viewings. Clearly have every few staff that you can only ever get a viewing mid day mid week. Funny enough my most buyers have to work to get a mortgage!!
5/5
GoogleAfter not receiving a reliable service elsewhere, I simply would not use any other agency. The team went above and beyond for us, and pulled out all the stops to ensure that we were comfortable each step of the way. I would recommend that anyone seeking honest reliable advice speak with the girls at Keenans. No wonder they do so well.
1/5
GoogleRating only, no written review.
1/5
GoogleExtremely disappointed. Lack of interest. I get the feeling that they just wait for buyers to fall into their lap!
2/5
GoogleVery pushy. Get called of a girl asking questions about who i put my house up for sale with, how much did I pay etc and then another call weeks later asking more questions. I find it very intrusive and none of their business! Because i didn't instruct them
5/5
GoogleI could not have asked for a better estate agents to have sold my house with. They were professional, confident and always made sure i was comfortable and well looked after.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans
Which Keenans office has the most reviews?
Burnley has the most, with 922 reviews rated 4.3 out of 5, followed by Rossendale with 764.
Where are the Keenans offices?
The four Keenans offices, by town:
- Burnley: 21 Manchester Road, Burnley, BB11 1HG
- Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
- Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
- Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
