5/5
GoogleRating only, no written review.
Trusted Agent profile · Greater Manchester
Verified
Keenans estate agents in Burnley, Swinton, Rossendale and 1 more
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
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Our offices
Keenans's four offices, most reviewed first. Each has its own page.
- Keenans Estate Agents Burnley21 Manchester Road, BB11 1HG923 reviews · 414 on Google (4.3)47 in the last 90 days
- Keenans Estate Agents Swinton113 Chorley Road, M27 4AA797 reviews · 289 on Google (4.4)61 in the last 90 days
- Keenans Estate Agents Rossendale75 Bank Street, Rawtenstall, BB4 7QN765 reviews · 248 on Google (4.4)34 in the last 90 days
- Keenans Estate Agents Rochdale569 Bury Road, OL11 4DQ604 reviews · 95 on Google (4.7)33 in the last 90 days
Latest reviews from every Keenans office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHelpful staff
5/5
Googleall hail dadism
1/5
GoogleThey never got back to me?
5/5
GoogleI am happy to work with them.
4/5
GoogleGreat service from start to finish,. Special thanks to Simon Worthington.
5/5
GoogleExcellent Estate agents. Very professional and friendly. Communication every step of the process. I cannot fault them and would definitely recommend them.
2/5
GoogleKeenans, sold us our new house but in doing so forgot to tell us that it was a probate house which means it took 6 months to complete. If keenans have told us up front that the house was probate we would have likly not bid on it and gone else where. They also repeatedly called us every Thursday hassling us all the way through for progress on paperwork which was rearly to do with our solicitor not us. The majority of the paperwork was stalled due to probate which was a matter in there hands not ours hence we were waiting for them but we didn't hassle them for it. But they thought if fine to repeatedly call us on other matters. Then the vendor decided to give us a 7 day ultimatum or they will pull out and put the house back on the market, due to the process taking to long, the process was this length due to the probate somthing we beleave means the house shouldn't have been put on the market untill the probate proceeding had been finished. It was a very poorly organised sale in out opinion.
3/5
GoogleWe were getting really bad feedback from Keenans (wasnt our estate agent) from the other EAs however I wouldn't want that to take away from the job that Faye did when she got involved. She called me back, kept me in the loop and got the deal over the line for us. If give 5 stars to Faye, just other conversation I had was the only negative. But she was actually great👍
5/5
GoogleWell what can you say about estate agents other than they sell your homes. Spoken to a few who were just not that interested until we contacted KEENANS. We then met Simon who came to value our home. He was so professional in helping us find our best potential and what to do to attract new buyers. Taking on from his advice the house sold within 24 hours of going on the market. Sold for well above the asking price. Would definitely recommend KEENANS to anyone who wants to sell or buy there home. All the staff have been very professional.
5/5
TrustpilotKeenans Rochdale- 5*!!!
Fantastic experience provided by Keenans Rochdale. We arranged valuations from several estate agents across Rochdale and Keenans immediately stood out as the most professional. Sam valued our property and we were happy with how it was priced and he was happy to negotiate the finer details of our contract with us. Images of the house were well-taken and were marketed expertly. Communication was fantastic, Lauren gave us daily and weekly updates where appropriate including post-sale. It was a breeze and we will certainly be using them again in future. We went from live advert to sale within 6 weeks and completed under 12 and the whole process was seamless thanks to this great bunch. Thank you!
5/5
TrustpilotProfessional, Courteous, Excellent!
We are so very happy and extremely grateful that we chose Keenan's to sell our home! From the moment we met Louis we felt reassured knowing we were in good hands and could trust Keenan's.Louis' valuation was absolutely spot on! His enthusiasm and eagerness to sell our home was obvious and equally shared by Jack who showed potential buyers around.Chloe in the Burnley office was our designated sales negotiator. She, along with all the others in the office with whom we spoke, were very efficient and professional whilst also taking the time to carefully and clearly discuss anything we were unsure of or did not understand. When we decided to sell our home, we knew it was something that had the potential to be an extremely stressful experience. However, the staff at Keenan's took care of everything and made it completely stress free. An absolute pleasure to deal with! We highly recommend the team!Thank you so much!!
5/5
TrustpilotKeenans
Keenans were professional and efficient from the very start. The gentleman who did our evaluation was very professional and knowledgeable and made me feel that our house would be in safe hands. The communication was always excellent and we were able to talk to a designated sales person whenever we needed to. I felt like we received a personalised service and we were always treated professionally.
5/5
TrustpilotExcellent
Excellent. Professional and very efficient. The process from viewing a house, making an offer and having the offer accepted was painless, and it completed within 24 hours.We are looking forward to working with Laurence and the team as we look to complete buying the house.
3/5
TrustpilotCommunication could have saved our experience
The whole renting process with Keenans has been quite difficult from our viewing of our current property we fell in love and set a moving date which is where hell unfolded. The whole week before we were chasing for our contracts to sign which has the incorrect date on which we will be chasing to correct - arriving at the property on key exchange day was possibly the most stressful day of my life, we had no power, no heating and the property was dirty and still full of the previous occupiers things. Whether the letting agent or the landlords fault I would expect this to all be rectified and sorted for us to arrive or even jusy a phone call to let us know..baring in mind this had already been pushed back 3 days. We spent 2 days chasing our electric provider, we missed Christmas parties, we had the most stressful week. Eventually after asking to speak with me a manager twice on the evening the lovely Emma finally contacted us, she arranged for a gent called Anthony to come out who managed to help us get the support we needed to get the power back on. We eventually move in another 2 days later than planned. Emma completely went above and beyond to try and fix what was a horrific situation, even getting someone around to clean on such sort notice! She did everything within her power to ensure that myself and my fiancé could comfortably live at the property and we could sort out all the other bits afterwards. Minor issues still stand, which we will be picking up on the new year however having spoken to Alex when there were some issues with our oven I am hopeful we can get everything all ironed out and finally feel like this is our home. What I feel this situation could have been fixed with is some communication, it could have been avoided it needing to be escalated up to Emma if we’d have just been kept in the loop.
5/5
TrustpilotHouse Move before Christmas
Lewis Usher was extremely helpful throughout the purchase process, he understood my needs and importance to complete before Christmas and was easily reachable.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans
Which Keenans office has the most reviews?
Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.
Where are the Keenans offices?
The four Keenans offices, by town:
- Burnley: 21 Manchester Road, Burnley, BB11 1HG
- Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
- Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
- Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
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