Trusted Agent profile · Greater Manchester
Verified
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
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Keenans's four offices, most reviewed first. Each has its own page.
Keenans is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery Good
Everyone at the Burnley branch have been so lovely so far, from the first valuation appointment with Louis to the correspondence with the office which has been very friendly and helpful. Selling my house has been very smooth sailing so far. I didn't want to do my own viewings so Jack took control and the house was sold within a week.
4/5
Trustpilotvery informative on all the properties…
very informative on all the properties viewed with consideration to all our requirements
5/5
TrustpilotExcellent service from all the team at…
Excellent service from all the team at Keenans. Always keeping us up to date with everything that’s going on. All very professional and very polite team. Chloe, Gemma, Jack, Louis you are all amazing, thank you all so much.Mr & Mrs Copeman.
5/5
TrustpilotI would strongly recommend Keenans in Burnley.
I would strongly recommend Keenans in Burnley. Jack is a super friendly lad who came to value our house. He got the photographer to photograph the property promptly and got the house on the market as quickly as possible. We had ten booked viewings in the first week and three firm offers straight away with two of them over the asking price. The girls in the office keep us up to date with what’s going on and they are all so friendly.
5/5
TrustpilotThanks to Terri and Richard for all…
Thanks to Terri and Richard for all their efforts on what was a difficult completion due to circumstances outwith their control. Great service from a special team.Home at last..John
5/5
TrustpilotExcellent Work Emily & Kenans
Emily and the team at Kenans are very knowledgeable and have been very helpful throughout the long and complex sale. Wonderful experience!!!
5/5
TrustpilotRecommended estate agent
A well organised and helpful team at keenans. I was sent an email which matched my criteria of what I am looking for.I was given a viewing appointment pretty much straight away that week without any fussing. James was very helpful showing me around the property he was very polite and positive. Even though the property got sold for a higher price I was told I would still be sent new properties which matched my criteria.
1/5
TrustpilotAVOID AVOID AVOID
Where do I begin. Keenans are liars. If your selling a property through them then please avoid. They will not get the best price for you. All they are after is a quick turnaround and put pressure on the sellers in accepting an offer which in this instance they were old and vulnerable. I'd put in an offer on a house I liked only to be informed that my offer was rejected because of the size of the deposit of 70%. Why should that matter when I had a mortgage in principle agreed for the remaining amount. I then spoke to the vendors directly who informed me that Keenans had put them off from accepting my offer despite it being the highest. The poor vendors were old and had been lied to by both Robert and the branch manager Jonathon about my financial situation. I will be taking this matter up with the property ombudsman as Keenans should not be allowed to conduct their business like this.
5/5
TrustpilotFrom start to finish I can’t think how…
From start to finish I can’t think how Keenans could have improved their service (perhaps a bottle of whiskey 😄😄), although the solicitors dragged the sale on longer than it should have Keenans kept us up to date with all the information from both sides.Happy to recommend them.Many ThanksMartin & Lynne (Barnoldswick)
5/5
TrustpilotRecently used Keenan's service
Recently used Keenan's service, the best i have used in over 10 years. In the darwen area the best by a long way, Emma excellent Kieran excellent to mention a few. But all the team outstanding . I only use these guys. Professional and trustworthy. Its great finding a market leader company , well done
5/5
TrustpilotExceptional service
Prompt, professional, friendly and an excellent communicator- Terri Eccles is truly an asset to Keenan’s. She not only aligned the right clients to view our property but also managed to provide timely feedback so we could clarify any queries from potential buyers. I strongly recommend Keenan’s agency and especially Terri to manage your property sale.
5/5
TrustpilotKeenans have always delivered a…
Keenans have always delivered a professional, friendly service. Chloe & Lewis in particular deserve a special mention as they go 'above and beyond' to make sure you are kept informed throughout, whether that be a sale or purchase of a property.
5/5
TrustpilotHappy customer
Thankyou all at Keenans for an excellent service.Thanks to Chloe and Gemma for your informative corrisponence during the viewings etc. Also to Loui, Jack and Caitlin for your excellent knowledge of the property market .we would certainly recommend Keenans to anyone .
5/5
TrustpilotI have been on both sides of the…
I have been on both sides of the process with Keenan’s and have found them to be first class. Kayleigh in particular is superb. She is always diligent and attentive at every step. An absolute pleasure to deal with.
5/5
TrustpilotCannot speak highly enough of Keenan's.
Cannot speak highly enough of Keenan's! If you need an estate agency, do not hesitate to hire this company. You'll be in the safest of hands. The whole staff team are brilliant. They sold our house on the first viewing day and "held our hand" right the way through the whole process. Every query was responded to immediately. Their professionalism and customer care are beyond compare. We had not moved house for 30 years so we were very nervous about the process, but the Keenan's team made sure everything went smoothly for us. They were particularly supportive about my husband's serious illness and kept this in the forefront of their minds during every interaction. It doesn't matter who picks up the office phone - you're guaranteed the same excellent customer service from every single team member. We can't thank them all enough for everything, although special mention must go to Paul, Sam and Lauren for their outstanding support, professionalism and empathy. If ever we need to move house again, only Keenan's will do and we recommend them without hesitation.
5/5
TrustpilotBrilliant Service
Chloe, Louie & Katie were very professional and provided a brilliant service. Keenans sold my house within a week and took some brilliant photos too.
5/5
TrustpilotBurnley office review
We have used Keenans to sell 2 properties in the last few months and the personalised customer service from all the team in the Burnley office has been excellent. Chloe and Katie delivered an fantastic professional sales experience throughout. Thank you for making everything run smoothly.
5/5
TrustpilotGreat dealing with Kieran
Great dealing with Kieran. Always kept me up to date on the day. And his advice on the changes during negotiations was spot on. Thanks Kieran.
5/5
TrustpilotKeenan's Bury branch - fab service
Can't thank Keenan's enough for keeping us sane throughout the sale of our property. A special thank you goes to Emily who was incredibly helpful, friendly and professional throughout her correspondence.
5/5
TrustpilotKeenans Rochdale
Keenans Rochdale This was my first time buying a property so as you can imagine it’s always a confusing time, however I was appointed Lauren from Keenans in Rochdale and I can honestly say she has been AMAZING…from the very start she has always been one step ahead of any worries I may have. She kept in touch every step of the way giving me regular updates and she always made it clear that if I had any queries she was just on the other side of the phone. 5 stars from me. Will definately be using Keenans in the future if needed :) thanks Lauren
5/5
TrustpilotProperty viewing
Just seen a property guided by the lovely Jack Truelove. Lovely property and the service provided by Keenan’s and Jack was second to none. Jack was extremely knowledgeable not just about the property but also the area which was so helpful. I can’t recommend Keenan’s and especially Jack, enough. Thank you very much for your professionalism, care and attention. Much appreciated
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.
The four Keenans offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
