Keenans estate agents in Burnley, Swinton, Rossendale and 1 more

★★★★★ 2/5

Google

No one got back to me regarding selling land for 2 months despite continously calling

Shahida · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Viewed with Keenans Lettings Simon was very professional and friendly told us everything we needed to know.

S · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

I found Keenans to be very helpful and efficient once I found a property that I wanted.

Michael · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 4/5

Google

Excellent service, staff patient with your needs and quick off the mark when searching for suitable properties that you are looking for .

William · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Google

Lied saying I didn't log everything on my application even thou I did and the exact dates. Conned us out of 160 pound and the women was so rude and disrespectful to me on the phone.. Don't use this company

Nicky · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Brilliant service from the whole team at Keenans - Kieran who managed our account kept us posted at every step of the way and we couldnt of asked for a better service!

Andrew · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Lewis Usher was professional and friendly to deal with. Always replied to emails quickly. Couldn't ask for anything more.

Rumahn · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Great friendly service. Most impressed with post sale team to help things get over the line. Well done Sam!

Alan · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Google

Must not need the business 🤷🏼‍♀️ sent an enquiry through their website after seeing their photos of properties, requested an appointment and valuation for our two bed apartment to let out and absolutely no response from them. Ended up going with another agent. …

Emily · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

There’s one person shining extra brightly at Keenan’s Burnley ⭐️ Kieran ⭐️ He’s given the best customer experience I could ever wish for. He’s gone above and beyond to help my move go as smoothly as possible. He’s kind, helpful, supportive and very professional Thank you so much Kieran for being an absolute legend x

Samantha · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

I’ve just bought a house through Keenan’s, very good service from both the lad showing us around and Faye for sorting everything out and always being helpful in what was to me a very stressful time.

John · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Google

Shocking service! Whatever you do don't rent your property with these people! Seriously, it's better you do it yourself. This company will do everything at the front end - yes, they will find someone and do a few checks but after that the service is shocking! STAY AWAY FROM RENTING WITH THESE PEOPLE

Nick · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Just collected my keys from Keenans Burnley. Thank you so much, especially to Faye for making everything go so smoothly, keeping me well informed and being so kind and reassuring. Also thank you to Jack and Gemma who I dealt with intiially.. amazing team!

Mehack · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Google

The worst estate agents to purchase property from. Do not provide updates. Constantly have to chase them. In the end went with another estate agency. Best decision I made.

R · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Google

Absolutely appalled. I have a sponsor offering to pay 12months up front to rent a property for a Ukrainian refugee family. Whilst the whole country is opening their doors for refugees, the workers at Keenans can’t even be arsed to pick up the phone and call the landlord to explain our situation. We aren’t asking to bypass the process, just speed it up. Absolutely no sense of urgency, sympathy or dedication to go that one extra step for customers. When time is of the essence, they l only allocate one day per week when we can even arrange a viewing. Useless. Landlords! Beware. Probably missing out on tonnes of potential customers because the estate agents don’t even pass on the message.

Oryslava · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Brilliant estate agents. Very professional, communicative, responsive and friendly. Jack, Gemma and the team have gone above and beyond to support us in our house purchase. Couldn't be happier!

Nadine · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

My second attempt to review. Keenans SOLD us the property but acted with the pace and professionalism I would expect were we selling with them. Kieran was excellent, cajoling and following through with us all the way. Worthy of mention was the key handover, he couldn't do enough for us on completion day...rounding up colleagues to wait after hours as we were stuck in traffic. It will be Keenans we turn to when it is time to see. Thanks Kieran

David · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Google

Worst estate agents we’ve ever tried to use. We arranged a viewing of a property which they were aware we were travelling over an hour to for, with a newborn as well. We were there waiting 20 minutes passed the viewing time before getting a phone call saying no one was turning up to show us the property after only 1 hour before, phoning us to confirm the viewing. We were promised a rearranged time for a viewing and never heard a word from them after that. Complete and utter waste of time and would not recommend them to anyone. Got put on their mailing list half a dozen times and still never received anything from them through that either. Absolute nonsense.

Eliza · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 1/5

Google

Bunch of rude and unprofessional team. Especially the manager. I was being nice to them and tried to save them time and they instead starting insulting me. When I spoke to another team member, he completely refused to sympathise with me and took his rude manager's side. I'm so glad I did not use them to buy a property and probably never will. Stay away.

Ahsan · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

My partner and I were shown a Bungalow today by a lovely gentlemen, Mathew Thompson. A very well presented, knowledgeable and pleasant person who has given us the best experience we have had when it comes to viewing houses. He did not rush us, took his time and was able to talk about the area, the house, the facilities, the tenancy competently, represented his Estate Agents to a high standard! He had a warm demeanour about him that just helped us make our decision easier. Thank you Mathew.

S · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

I have been renting from Keenan’s for over a year now and they are very welcoming and professional to deal with. They pay attention to detail and are quick to get any problems or issues sorted if they do arise. Alex from the maintenance team at the Burnley branch has been brilliant. Always goes above and beyond to get issues resolved - even the tricky ones. Thank you for always helping us and for chasing the landlord when things needed fixing urgently. Will probably look to buy from Keenan’s in a couple of years when the time comes to buy a house rather than just renting as everything is done by the book. Can understand why most houses you see up for sale are with Keenan’s!

Stephanie · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 4/5

Google

When buying using Keenans (twice) experience has been a mixed bag: Keenans were underhand - promoting a property at a price (which l offered) but then telling me to submit my 'best price' by a deadline. Secondly, their ' offers over' approach, which l came across over 10 years ago, was misleading and inevitably stress-inducing, and l found their methods distasteful. This said, l did buy through them twice, however, l am not happy to sell through them if they are still using the using this technique, which l do not feel is fair on the buyers. If their methods have changed over the years, then l would applaud this. I also found the fact that as buyers we had to seek out their office in another town to obtain keys to enter newly purchased home rather frustrating and had to wait over an hour. Keys should be more readily available once completion has raken place - at one's solicitors perhaps, if the property is several miles away.

Gilly · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

I am so grateful to Lewis Usher and the rest of the team at Keenans for the recent sale of my property. From start to end they were nothing but professional and reassuring. They secured a number of viewings very quickly before I received an offer from the first viewer for the full asking price. Excellent service.

Sam · 20 January 2023 · Keenans Estate Agents Burnley

★★★★★ 5/5

Google

Alex Noon at Keenans has always been on the end of the phone sorting anything out that I need. As a landlady, you need to trust that there’s someone experienced and straight talking managing your property and I’m really grateful that Alex is part of the team. Having dealt with Alex for years now, I felt it’s time to add a review and pass on some thanks, so cheers Alex I appreciate all the hard work and fast paced, clear communication.

Antonia · 20 January 2023 · Keenans Estate Agents Burnley