5/5
GoogleJames is an amazing agent and extremely patient!
Trusted Agent profile · Greater Manchester
Verified
Keenans estate agents in Burnley, Swinton, Rossendale and 1 more
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
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Our offices
Keenans's four offices, most reviewed first. Each has its own page.
- Keenans Estate Agents Burnley21 Manchester Road, BB11 1HG923 reviews · 414 on Google (4.3)46 in the last 90 days
- Keenans Estate Agents Swinton113 Chorley Road, M27 4AA797 reviews · 289 on Google (4.4)60 in the last 90 days
- Keenans Estate Agents Rossendale75 Bank Street, Rawtenstall, BB4 7QN765 reviews · 248 on Google (4.4)33 in the last 90 days
- Keenans Estate Agents Rochdale569 Bury Road, OL11 4DQ604 reviews · 95 on Google (4.7)32 in the last 90 days
Awards
Industry awards
Keenans is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Latest reviews from every Keenans office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotFalse promises
False promises for the sale of our property with similar properties selling within days of going on the market and we had no viewings. Use another estate agent or do it yourself is my advice.
5/5
TrustpilotExcellent estate agents
Keeping me totally informed and up to date so far. Very pleasant and helpful staff.
5/5
GoogleHighly recommended, Debs, James and Sammie coordinated well in delivering exceptional service!
1/5
TrustpilotUntrustworthy and unprofessional.
I would avoid dealing with keenans for buying or selling. Our personal experience is they are liers/withhold information. I Won't go into detail but i feel they are very untrustworthy and when i wrote a complaint email, they could not get their story straight and
5/5
GoogleThanks to all at Keenan’s for guiding me through the process of getting my house on the market, arranging viewings and keeping me updated with progress of the sale. You have all been very helpful throughout.
5/5
GoogleVery friendly and efficient. We are really pleased with the service they h ave provided.
5/5
GoogleEmily has been amazing to work with, dedicated, patient, and always gives 100%. Handles every situation with understanding and calm. Thank you for everything you have done so far!
4/5
TrustpilotMolly was dealing with the sale of our…3570
Molly was dealing with the sale of our property she was very professional throughout the whole process. We had a few ups and downs though no fault of Keenans. Molly worked hard to ensure the sale, and I would recommend using Keenans.
5/5
GoogleThe support my husband and I got from Tommy during the time of hunting for our dream house has been outstanding. Tommy really cares about his clients, takes time out of his work schedule to ensure you’re comfortable, and goes a long way to …
1/5
GoogleRigid Viewing Policy & Dismissive Service I was disappointed with the service received from the Rochdale office on 29 …
5/5
GoogleWe had the pleasure of meeting Adam yesterday to provide us with a valuation of our house. Adam was not at all pushy, was very friendly and knowledgeable and he really helped us think about our options, as well as confirmed what we thought the house was worth with a very honest, realistic appraisal. If and when we do decide to sell, we will definitely be approaching Keenans again.
5/5
GoogleI've just got my keys to my new house. Molly was very helpful and helped everything go smoothly
5/5
GoogleI would like to mention that the updates on the sales process from Molly were both reassuring and accurate throughout the whole, sometimes (not Keenan’s fault) slow process.
5/5
GoogleAdam is absolutely brilliant. He is friendly and supportive. Guiding and helping me when everything seems overwhelming. Thank you.
1/5
TrustpilotLacks Professionalism.
As per previous review sent emails to Keenan’s Burnley and on many occasions did not get replies. Look elsewhere if you need an Estate Agent in the area.
5/5
TrustpilotI had a rental property with Keenans…
I had a rental property with Keenans and had to evict the tenant. Patrick Jones was the person that helped me deal with this i could not of done this with out his help. He took over and sorted every thing out for me with out his help i would not of been able to deal with it. He went over and above in his duties i would recommend Keenans estate agents and letting to any one a big thank you to all the team.
1/5
TrustpilotDishonest and disorganised
We had a very poor and unprofessional experience with Keenan’s Estate Agents.
5/5
GoogleWe have been amazed at the speed of which our property sold and the professionalism, friendliness and helpful attitude of all the staff, have made the process an easy and positive experience. …
5/5
GoogleStraight from the off they were extremely helpful. They have provided a very professional and thorough service.
5/5
GoogleFantastic service start to finish from Keenans on the sale of my property and a special mention to Ambre who is a credit to the company with her positive friendly manner very professional and helpful.Highly recommended.
5/5
GoogleRecently sold my property with Keenan’s and was helped through the process by their sales progression team and would like to thank Ella in particular as she kept me updated at all times and made it a smooth process. Many thanks
1/5
GoogleOur experience of buying a property through Keenan’s was not good. We recommend that if you use this company, check and double check any information provided and anything you might think has been omitted. Not as trustworthy as they want you to think. We were led to believe that the property we were purchasing was unoccupied and consequently there was no chain. It was only when I complained that I found out that the property was occupied and there was a chain. I had made it clear from the outset that as we were moving from Scotland where the house market is much more efficient we needed a quick move. That did not happen. My calls were not returned by Ella on many occasions and instead I received sloppy texts. We ended up having to stay in temporary accommodation at great expense ta ourselves.
1/5
TrustpilotDreadful experience…
Our experience of buying a property through Keenan’s was not good. We recommend that if you use this company, check and double check any information provided and anything you might think has been omitted. Not as trustworthy as they want you to think. We were led to believe that the property we were purchasing was unoccupied and consequently there was no chain. It was only when I complained that I found out that the property was occupied and there was a chain. I had made it clear from the outset that as we were moving from Scotland where the house market is much more efficient we needed a quick move. That did not happen. My calls were not returned by Ella on many occasions and instead I received sloppy texts. We ended up having to stay in temporary accommodation at great expense ta ourselves.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans
Which Keenans office has the most reviews?
Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.
Where are the Keenans offices?
The four Keenans offices, by town:
- Burnley: 21 Manchester Road, Burnley, BB11 1HG
- Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
- Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
- Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
Has Keenans won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
