Trusted Agent profile
★★★★★
1,294 reviews across 4 offices and 3 platforms
Just Lettings has four offices, in Hastings, Fairlight, Bexhill On Sea and Gainsborough. Together they have 1,294 reviews on three platforms, rated 4.9 out of 5 overall.
388
Reviews on Google
All 4 offices
3
Reviews on Facebook
All 4 offices
903
Reviews on Trustpilot
Business-wide
Just Lettings's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom our first meeting with Charles Perez we knew that Just were going to be our choice of agent to sell our property in Guestling. They have lived up to all expectations and the property sold within five days and the transaction was completed within four months. We have been kept constantly informed of progress with regular updates from the team. It has been a real pleasure to deal with them and I would be very happy to recommend their services.
5/5
GoogleA big thank you to all the staff at Just Property. Excellent communication at all stages of my house sale and purchase. I feel sure that I would not have been successful in selling my property without their guidance and advice. A professional service and good value. Now happily settled in my new home. WonderfulPositiveResponsiveness, Quality, Value
5/5
TrustpilotFriendly service
Friendly service Ben, Paul and everyone at Just Property in Hastings deserved a big Thank You from us for moving us from London to Hastings during the lockdown. They were efficient and very friendly and they were pushing our solicitors when we couldn't agree on an exchange date. Thank you for finding us a lovely home and for bringing us to Hastings to enjoy a quieter life!
5/5
TrustpilotI viewed a number of properties with…
I viewed a number of properties with Just Property and found them to be professional, efficient, patient, courteous and helpful every time.
5/5
TrustpilotI used Just Property for the sale of my late mother's house …
I used Just Property for the sale of my late mother's property. From the off they were very confident and enthusiastic about finding a buyer, and I wasn't disappointed - within a very short time of marketing the house they told me they had a buyer.Obviously Covid caused things to slow down somewhat, but Ben and the team regularly kept me updated and informed, and were always able to answer any questions I had.
5/5
TrustpilotNot your usual estate agents!!
Not your usual estate agents!!! Me and my husband looked for a property for a while, and our list of things we wanted was never ending. we saw our lovely little property online and 1 email through Rightmove and I had a response. Which was amazing because every other agency I spoke to or email just was so unresponsive and rather then listening to what i wanted just kept pushing me for viewings and get an offer in. Being a first time buyer is scary as well but Just property not only got me the house at the price i wanted to pay, they have stayed with me guiding through the process of what happens next. Ben and Paul have responded to every email and call. They really do go the extra mile. i strongly recommend checking them out if you are looking to buy, and if you do not have your house up for sale with them, DO IT!!!
Thank you so much Kerrie :)
1/5
TrustpilotUTTER DISAPPOINTMENT
Having had reasonably satisfactory and courteous dealings with Just Property in the past, namely with Ben Davey and I seem to recall Amy, how overwhelmingly disappointed was I last week.Understandably from past experience, my first port of call was to them, with a view to valuing/selling a property and arranging a viewing of a property I was considering buying. What a truly disappointing, very upsetting and bruising experience it turned out to be. I first requested a viewing of what I understand is an “EMPTY” property. Right off the bat, I was told in a most unpleasant domineering manner that I would HAVE to wear a mask and I’m not allowed to touch ANYTHING. I am neither, two years old nor am I likely to run amok on a property viewing at my considerable age. I tried without success, to explain that whilst I fully understand the need for caution and for precautions, due to a serious health condition I am unable to comply with wearing a mask over both my nose and my mouth at the same time but that I could try to wear one just over my mouth. She was not interested in listening to meHer reply was, well why can’t you wear a mask if I may ask, in a very sarcastic tone, very clearly in total disbelief that anyone could possibly be unable to wear a mask. I repeated that due to a serious health condition, a mask could very easily cause me serious breathing difficulties and the need for emergency medical care, so it was just too big a risk for me to take. Because of these difficulties, should I wish to travel by bus I am not forced to wear a mask, so I cannot understand why for an empty property viewing she was trying to force me to wear one. She was clearly not interested in listening to anything I had to say and began lecturing me about Covid 19 and of the consequences of not wearing a mask and so on and so on. I believe like most of us, I have a very clear idea of what this Virus involves and what the dangers associated with it are. I certainly do not need a lecture from her or anyone else on it. Indeed I have several friends who have contracted it; fortunately they’ve since recovered despite it having been a long road for them. I pointed out that wearing a mask for viewings is a guideline NOT a law. Ignored again.I then asked about a valuation of my property, the reply was, I’d be OBLIGED to leave my home to allow them to do the valuation in my absence but apparently would not have to wear a mask. I tried in vain to explain that apart from an occasional walk along the seafront alone, I’d been in complete isolation for almost four months now. So I find this quite ridiculous, since there is easily enough space for at least 2 meter social distancing in my property and having been in isolation for so long, they are probably more of a risk to me than I am to them or anyone else right now. She was still not listening or even interested, at which point I’d had enough and ended the call.I fully understand the need for precautions at this time but there are ways of dealing with things in a professional, tactful and helpful, understanding manner. This bore no resemblance to anything remotely related to that.It’s sad to see what was once a good company, employing somebody with zero tact, empathy, people skills or understanding and completely void of essential listening skills. All vital when dealing with the public, most especially in a sales environment and particularly when some members of their team, possibly more suited to the job are still furloughed…
Dear Maureen, thank you for your review, and we are of course disappointed to receive a review when all we are trying to do is point out the health safety guidelines we are trying to adhere to, in regard to Covid 19. Not only do we have to meet government guidelines, but also our company policies which we have set out for our clients, and also our staff. It would appear that you are at a high risk with your underlying health issues you’ve mentioned, and therefore if you can’t wear PPE, especially with new cases being reported and an increase of cases being reported in our area, it may be prudent for you to take extra precautions. However, as stated previously, we cannot put ourselves or our clients at risk, and indeed you as well. If you were to catch the disease from one of our staff or clients, or vice versa, we would not want to be blamed for that person falling ill. This is an unprecedented time and I hope you can respect our stance on this.
1/5
GoogleRating only, no written review.
5/5
TrustpilotEven though I decided not to buy in the area...
Dealing with Issey and Hugh was a joy. I got in touch with Just Property after seeing a couple of properties that caught my eye. Both Issey and Hugh strive to deliver a professional service and surpassed my expectations - they were not only helpful but extremely approachable and not at all bumptious like some of the other estate agents I dealt with.A job well done! If I were to change my mind, I would definitely contact these guys again.
Hello Margaret, thank you for your review - we appreciate you kind comments :)
4/5
GoogleVery user friendly site
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
Googlehorrendous company - manipulative and colin thinks he knows everything,
5/5
TrustpilotGood work by nice people,
Can only echo previous comments about the professionalism and good humour. Caught up in Covid brought some headaches but it all worked out well - will be using them again.
5/5
TrustpilotJust Property have a rare talent of…
Just Property have a rare talent of combining utmost professionalism with reassuring warmth and good humour. There were many twists and turns during my move but Just Property were always there to guide and support me through the process. I honestly can't fault them and am extremely grateful. Special thanks to Paul & Jim. You rock!
Thank you Catherine :)
5/5
TrustpilotAmazing staff
I have used Just Property twice now and I wouldn't go anywhere else. They are always there to help and make you feel at ease even in stressful times. I wouldnt hesitate to recommend them.I would like to take this opportunity again to say a massive thank you to all the staff, particularly Jim and Ben.😊
Thank you Sarah!
5/5
TrustpilotBrilliant service even through the…
Brilliant service even through the covid crisis. Ben fought for the sale to complete despite the hurdles, and the long chain. It would not have finally happened without his perseverance and determination. They kept us informed every step of the way. Would definitely use their services again.
2/5
GoogleAm surprised that they are at 3.7 they are rated so high.As a potential buyer of a property in pett, i would rate them at barely 1.0
5/5
TrustpilotBen went over and above and the service…
Ben went over and above and the service we received was excellent. I would definitely recommend just property.
5/5
TrustpilotAn agile and proactive estate agent
Thank you for an agile and proactive support to us.We are proud of Tom's constant support and creativity it was a pleasure to work with him and Just Properties.
5/5
TrustpilotFantastic service
Fantastic service, delighted with service from all of the Just Property team but especially Ben who did an amazing job closing the sale in very challenging circumstances!
5/5
TrustpilotJust are terrific
Just were great, they managed the sale of my property professionally, slickly and with great good humour. I was genuinely bowled over by all the team and can't recommend them highly enough.
5/5
Trustpilot6 stars in my opinion.
6 stars in my opinion.I recently purchased my dream house from the Hastings branch.Special thanks to Jim, his professionalisms with my solicitor saved us so much time.First class stress free service from the whole team at just properties.Highly recommend.Thanks for all your help
5/5
TrustpilotWe have just used the services of Just…
We have just used the services of Just Property for the second time and as usual they were thoroughly professional and efficient. In particular, keeping us updated constantly was extremely useful. Above all their service was very friendly and I would rate them as the best estate agent in Hastings.
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Hastings has the most, with 1,144 reviews rated 4.9 out of 5, followed by Fairlight with 916.
The four Just Lettings offices, by town:
