Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
34 reviews from landlords across 14 offices
34 reviews of JLL come from landlords, rated 4.9 out of 5 on average, across 14 offices in London, Blackheath, Chelsea and 4 more.
34 reviews from landlords, newest first, with the office each one is about.
5/5
View AgentsHighly Professional Service
Very impressed with the highly professional and efficient service from Charlotte at JLL Stratford. She immediately instilled confidence in me with her calm and experienced demeanour and proved to be reliable, informative and proactive throughout the entire process. Cannot recommend Charlotte and her team highly enough.
5/5
View AgentsExcelency
This is to certify that we had deal with Jll Kensington Branch since 2014 through buying ,renting and managing our flat at 375 KHS and it was really an excellent Agent in all aspects and we are satisfied with all the services and jobs they are given to us.
5/5
View AgentsExcellent service for overseas owner
We recently acquired a flat in London and the level of service by all personnel at the branch were highly satisfactory specially being an overseas owner. They were able to respond and help with all queries efficiently. A very satisfying experience.
5/5
View AgentsA very personal service from a very professional team.
As a landlord, my service experience has been at best variable with other London agents. However, JLL have really lived up to expectation by being realistic in their estimates, timescales and general 'reading' of the market. And although my experience with the Canary Wharf office has been limited only to a small number of the team, there is a prevailing sense of everyone serving their clients needs on all sides with a collective determination in delivering great customer service. I would like to commend in particular Sophie Webb for her outstanding support and great efficiency always. She is professional in her dealings but also extremely personable with a ready smile and terrific sense of humour. People like Sophie engender a sense of confidence and reassurance that my affairs are in good hands. Well done all !
4/5
View AgentsJLL OVERALL portrays an experienced, attentive and effective agent.
It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to jll.. A WEAKNESS IN UK PROPERTY Industry is the TDS.. A SCHEME WHICH ONLY SERVES THE TENANT AND NOT THE PROPERTY OWNER. TDS MUST BE SERIOUSLY REVIEWED TO INCLUDE A FAIR AND BALANCED APPROACH TO PROTECT THE LANDLORDS INTERESTS AS WELL. OTHERWISE, I as an OVERSEAS Buyer WOULD like to LOOK TOWARDS A NEW SCHEME SET UP WHERE THE interests and SAFETY OF OUR PROPERTY IS ALSO GUARDED from careless tenants. Another area to review is your panel of contractors, in areas of pricing, responsibility, honesty and quality of work. Jll has to look harder into the above areas and to represent landlords interests more. Personally, apart from the 3 major points of weakness, JLL has a few key staff who are consistently focused, patient, responsible, professional and tries their best to provide the service due. They represent the jll image. Ask me who they are and I'm happy to divulge. Wish jll the best and hope to see some real improvements in the near future. All best.
5/5
View AgentsFast, professional service - delighted!
Being the reluctant land lady that I am, trying to find new tenants always fills me with 'the fear'! I need not have worried this time. The team at JLL Blackheath found me not 1, not 2 but 3 viable tenants who all offered the asking price on the flat, all I had to do was chose which one to take (all professional couples) & Hayley took care of the rest of the negotiations ensuring minimal void & maximum peace of mind. Thank you ladies, you are the best....
5/5
View AgentsFinding someone to rent my studio Wharf on the thames
Jll were very professional friendly , and extremely helpful . I would recommend them to my friends .Within a month a lovely couple were found , and Jll sorted everything ..
5/5
View AgentsGood, responsive and very professional
Rating only, no written review.
5/5
View AgentsExcellent service
The team at JLL Canary Wharf have been excellent as managing agents for my property for over 3 years. The team is very responsive and easy to deal with.
5/5
View Agentssuccessfully re-let my apartment with excellent service and seamless timing
Jennifer Dawson helps me secure new tenant within short time and negotiate a good deal with seamless transfer to new occupier. The JLL team includes property management, account management, and letting agents all serve together to deliver a thorough real estate service for overseas investors like me.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
34 reviews from landlords across 14 offices, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
