5/5
Always excellent service and friendly staff
Agent replied · 24 October 2024
Thanks Chris, it's a pleasure to work for you. Stuart Whiting
Trusted Agent profile
★★★★★
670 reviews across 11 offices and 1 platform
Jeffries & Dibbens Estate & Letting Agents - Southsea has 11 offices, in Portsmouth (three offices), Havant (three offices), Gosport, Fareham (three offices) and Southsea. Together they have 670 reviews on 1 platform, rated 4.5 out of 5 overall.
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Jeffries & Dibbens Estate & Letting Agents - Southsea's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Always excellent service and friendly staff
Thanks Chris, it's a pleasure to work for you. Stuart Whiting
5/5
Jessica made the whole process of buying my first house as stress free as possible. Would definitely recommend
Thanks Dan, we hope you are very happy in your new home.
5/5
I would be happy to recommend Dibbens of Stubbington. They made a stressful situation much easier to get through with calm, sound advice. I believe they know the local market very well and felt I could trust their advice. Plus, they are nice people. Thanks to all the Dibbens team!
Thanks Ann, the team at Stubbington appreciate your kind words!
5/5
The team at Dibbens were helpful, calm and professional throughout our house move and easily the best agent to deal with out of our 4 moves. Particular thanks to Will for his help and honest approach from the start to the end of the process.
Mr and Mrs Beeching, It is obviously important to be appreciated, so thank you for your kind words. We hope you are happy in your new home.
5/5
Thank you to all the team who helped us with the purchase of our first home. We would highly recommend Dibbens. The care and diligence was greatly received. Thanks again, from the Jackson family!
Thank you very much Claire, we hope you had a wonderful Christmas in your first home!
5/5
James and all the Team at Dibbens did an amazing job of selling our property once again. Have used before and will again in the future if needed. Most definitely the best Estate Agent in Stubbington in our opinion. Highly recommended.
Thanks Richard, lovely to work for you again. HNY. Stuart Whiting
5/5
We would like to thank Lauren, who was instrumental in the sale of our property. She was extremely knowledgeable with regard to the market and in valuing our property and ensuring a speedy sale. She was thoroughly professional at all times and her communication skills are second to none. We have no hesitation in recommending her to prospective customers. Many thanks Lauren for a trouble free sale.
That is great to hear, Lauren works hard and it is nice for her to know that her efforts are appreciated.
5/5
Excellent service received from James and the team at Dibbens. James suggested a sensible guide price for the house we were selling in Stubbington, and provided very helpful advice on the offers received. We were kept informed at all times and Dibbens made the selling process straight forward.
Thank you, we do find 'guide prices' work very well in this market.
5/5
Brilliant service from James and the team. They made a potentially difficult process as easy as it can be, and gave honest and straightforward advice. They were also very helpful in arranging people to come in and undertake work on the house or further surveys in response to requests from the buyers, which kept the sale together and moving. As we were selling my father’s house and do not live in Stubbington, it was great to have confidence in the agents as they arranged these services. I do not hesitate to recommend them.
Thanks Ian, it's great that you appreciate the hard work the Stubbington team put in. Thank you so much for using us! Stuart Whiting
3/5
Rating only, no written review.
Thank you for your rating, we appreciate you taking time to review Dibbens Gosport.
2/5
Rating only, no written review.
1/5
Very pathetic and biased customer service when dealing with check out cases. Would not recommend Jeffries to anyone for lettings.
1/5
Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). Only two people that seems like they know what they are doing are Jack and Michael who are very good. I will review again if I see any improvement.
1/5
Thieving gits. So much money for a simple credit check. And yes simple. Takes a few minutes yet they 225 pound per person for that privilege. Don't think so.
1/5
Rating only, no written review.
Hi Katie, I have searched all records and can find no details for you on our system? If you have a genuine issue could you please call me on 01329 668 551 ASAP - Stuart Whiting MD.
5/5
Service is second to none. Kept us informed all the way. James is a real professional and Lauren is charming and efficient, keeping us up to date with every detail. Head and shoulders above the rest. Pete&Gill.
Mr and Mrs Williams, thank you very much for choosing to use Dibbens.
5/5
The only local agents we will use. Have used Dibbens a few times now, great continuity of service, always keeping us up to date and making the process a lot more stress free. Thank you to all particularily Stuart and James who is always at the end of the phone. We shall use you again!
Thanks Richard, we appreciate your repeat custom. Hope you enjoy your new home!
5/5
Very good communication. The after sales service they gave especially by Lauren helped to secure my sell, she worked really hard to keep the communication going down the chain which was a very long process and had many problems, it was very stressfull for me but Lauren took some of that stress away. I would highly reccommend.
Eileen, thank you, it means a great deal to us that you appreciate our hard work. We hope you are extremely happy in your new home.
5/5
Excellent service from start to finish. A buyer was found quickly at the asking price. James and Lauren worked hard to keep the chain running after I had to pull out of a purchase. Communication always good too.
Thanks Mr Daniels, it is sometimes extremely hard for us to keep chains together, James and Lauren will appreciate your comments.
5/5
Recommended by a friend who had a rather torrid house sale with multiple agencies. He recommended Dibbens without hesitation and I am happy to do the same. A smooth process with lots of communication at the key stages. Well done from a happy customer.
Thanks Mr Boyd, The 'guide price' campaign certainly worked! It was a pleasure to work for you.
5/5
For some reason my defunct google account name has gone on this review heading. I am actually Mike Browning and I am very happy to report that the assistance given by Lauren and others at Dibbens was absolutely outstanding. The sale of my Mother's bungalow was needed as she had recently passed away but the skill and sensitivity with which the sale was handled helped me no end at a difficult time. The bungalow was viewed seemingly within minutes of it going on the market and the subsequent sale was almost as speedy. Thank you to a great team.
Thank you very much for your kind words Mr Browning.
5/5
If you are thinking of using an estate agent in the Gosport area then this is the one to use for sure. Mark is very knowledgeable about all property in this area, to get you on the market. Once passed on to Michelle and the team then OMG !! you will be looked after as if you were one of her own family. Absolutely fantastic service from all at Dibbens Gosport. our transaction was far from smooth but it was made to feel smooth by this team of hard working people. look no further than this review and make your life as easy as they did ours . !!
Thank you very much Chris, I am sure Mark and his team will be delighted to know how happy you have been with their efforts.
2/5
Had the branch manager out to do a valuation. I am not impressed. Whilst he clearly knows lots about selling and estate agency he also seems to be a bit of a gossip. I certainly didn't expect to hear the names of my opposite neighbours or the previous owners given to me nor did I expect my specific move details to be passed on to all the office staff. No doubt there is an appointment book but surely estate agents have some sort of confidentiality policy- not this one it seems. Valuation letter never arrived until I complained as they had put an actual space in the email rather than the word. Thought even 5 year olds know that you can't have a physical space in an email address! I certainly won't ever sell or buy with this agent. No idea how they justify their substantial fees either. The service was never mentioned so guess they either think its brilliant or just don't care.
Hi Mrs L, We have written to you previously to this post, so I am disappointed and surprised that you still feel unhappy. As you are aware, your neighbour works with us, so that is why she was aware of your appointment. We obviously assumed that you would know the name of the person who sold the house to you, so we did not feel that this was sensitive information. We have always paid particular attention to data protection issues - we can see absolutely no risk that your data has been used incorrectly. You have put your name on Google so I feel comfortable responding to your open post. It is rare for my staff to make 'human errors', but I apologise again for the mistake in your email address. As we provided you with a free valuation and follow up letter, I can't make a refund as a gesture of goodwill, but I do know that you now have the letter and benefit of our experience to be used freely as you wish. Our fees are extremely competitive, so if you do change your mind about using us I will gladly explain our service to you. I wish you well for the future.
2/5
Rating only, no written review.
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Portsmouth (112-114 London Road) has the most, with 129 reviews rated 3.9 out of 5, followed by Havant (13 North Street) with 123.
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