Trusted Agent profile · Fareham
★★★★★
18 reviews across 1 platform
6 West Quay House, 20 West St, Fareham, PO16 0LG, PO16 0LG
Jeffries & Dibbens Estate Agents's office in Fareham, at 6 West Quay House, is rated 4.7 out of 5 across 18 reviews on 1 platform, including 18 Google reviews rated 4.7.
Every review we hold for the Fareham office, from every platform, shown as written. First names only.
5/5
GoogleWe decided to go with Jeffries & Dibbens to sale our home and it just so happened that are new home was also being sold by them too. There point of contact was Olivia Stiles she was brilliant though what was a stressful time. We have been in our new home for around 3 months, thank you Olivia for making our dream come true.
5/5
GoogleHad excellent service.I have just purchased a property with Fareham branch.I really pleased though-out the whole process.I want to say about Olivia was great in always trying to progress the whole chain forward.polite and professional.I will definitely be using them again.thank you
Hi there Thank you so much for your 5* review. We shall pass on your comments to Olivia and the team. Good luck for the future.
5/5
GoogleAfter my Father passed away we needed a reputable, reliable local Estate Agent to assist with the sale of his property. We lived many miles away so it was imperative that we engaged with a firm we could trust. From the moment we met William Whiting we were convinced that Jeffries Dibbens, a family firm, were the right choice. Throughout the sale process the communication channels between ourselves and the firm were 1st class. Despite a number of obstacles along the way, Olivia (Sales Progressor) was always 100% committed to establishing the then current position, which enabled us to manage the situation from a sellers perspective. We were delighted with the service we received and would recommend the firm to anyone who was seeking Estate Agency locally.
Hi Georgina, Thank you for your message. We all send our condolences to you and your family. We're delighted we could provide a stress free service at this difficult time. We shall pass on your kind words to Olivia and her colleagues. All the the best and thank you again. :)
5/5
GoogleThanks to the Fareham office for excellent service in selling a house for us. Will and Elliot gave good advice and helped a great deal with various queries and always followed up with answers. The office staff were helpful and reliable. I would particularly like to thank Elliot for the high standard of communication with us, our solicitor and the purchasing estate agent. This made the sale happen.
Hi Susan, Thank you so much for taking the time to share your positive experience with our Fareham office. We are thrilled to hear that Will and Elliot provided you with excellent service throughout the process of selling your house. If you ever need assistance again please don't hesitate to reach out. Thanks again :)
5/5
GoogleJeffries and Dibbens were amazing in helping us find a property and communicating between our chain, wanted to also mention Olivia in particular who was so lovely and was always at the end of the telephone to help us with any queries and getting updates for us throughout the process when even we couldn’t get any! Couldn’t recommend the team in Fareham enough!
Hi Olivia, How lovely. Thank you for your kind words, we will pass this one to our great team at Fareham. Good luck in your new home and thank you again :)
5/5
GoogleWe can’t thank Will and the team at the Fareham branch enough for their professionalism and help during what turned out to be a difficult and stressful move. From our first meeting through to completion, Will was always on hand with a calm and level headed approach no matter what curve ball was thrown our way. If you are thinking of buying or selling your home in Fareham we can’t recommend them highly enough.PositiveResponsiveness, Professionalism, Value
Thank you for your very positive words of praise for Will and our team here at Fareham. Your recommendation is very much appreciated and we were delighted to support your move. Thanks again, Gareth!
1/5
GoogleI just went through both a purchase and a sale with Jeffries & Dibbens, the purchase through their Gosport office, and the sale through their Fareham office. Maybe I was just extremely unlucky and I appreciate other people's experiences have been satisfactory and positive, but that was certainly not the case for us. I'll keep it to pros/cons so people don't have 15 paragraphs to read. Pros - Olivia at the Fareham office was great in always trying to progress the whole chain forward. - Polite & professional. Cons - We were not asked if we had a property to sell on the initial viewing, so when an offer was placed and accepted, it was a surprise to people (including the sellers) that we could not complete quicker than intended. This left us in a place of uncertainty for weeks/months and we were given "grace periods" regularly. I don't really want to feel uncertain about a £400,000+ purchase, but that was the case throughout the entire process until around 10-12 days before exchange/completion. - Heard very little from the Gosport office throughout the sale, it was arranged that we would go through the Fareham office for everything since the Gosport office were… unequipped. - I was told that the property we were buying wasn't marked as sold yet as they "needed to order more signs". Except the sign was already up and it's just a tear off to show the "Sold" underneath.. - Told by Jeffries that they had physically seen the mortgage valuation at £2,500 cheaper and therefore the sellers were trying to renegotiate on an already agreed price. Came to light after another week that it wasn't a mortgage valuation, instead a retention. - Completion date was in doubt and unconfirmed right the way up until around 10 days before, leaving making arrangements. challenging. In my personal opinion and an honest review; lack of support (excluding Olivia), constant confusion and constant excuses.
Thank you for taking the time to share your feedback with us. We truly value all comments, both positive and negative, as they help us improve our services. We're sorry to hear about the challenges you faced during your experience with us. Your points have been noted, and we will take them into consideration to enhance our processes in the future. We're glad to hear that Olivia who was assigned as primary contact to your sale and purchase for both offices was able to provide you with positive support. Thank you again and we wish you all the best.
5/5
GoogleI must leave a glowing review for Olivia, who was so thorough in her work that she alerted me to the fact my solicitors had not even picked up my case when I was in the process of buying a property. Olivia went above and beyond and is a true credit to your company. I will not hesitate to do business with you again in the future, and this is because of Olivia and her efficiency. Thank you.
5/5
GoogleWe used Jeffries and Dibbens for a recent house sale. From the valuation right through to completion, Matt and his team were nothing but professional, helpful and approachable. Nothing was too much trouble. Fantastic customer service and by far the best Estate Agents we have ever worked with. Highly recommend.
Hi Elaine - thank you so much for your outstanding review - your positive words really made us smile and feel proud! We always try to make sure we support our movers in any way possible and so it's superb to read you felt looked after. We wish you all the best!
5/5
GoogleHelped us sell in a difficult market . Very professional and when the lead up our to sale which included a chain of seven , the team were helpful and got us across the line .
5/5
GoogleI was on the market with a different agent originally but changed over to Jeffries and Dibbens due to great recommendations, and they managed to sell the property for me. I was really pleased though-out the whole process. I was kept updated frequently, the staff were all really friendly and helpful, I will definitely be using them again. Thank you
Hi Hannah, thank you so much for your 5 star review for our team here at Fareham. We are really delighted you were pleased with our service, especially as you switched agent on recommendations - we always strive to deliver a fabulous service to our vendors, so it's great to read you were pleased :) All the best and thanks again for your lovely words - Will & the team.
5/5
GoogleWe used Jeffries and Dibbens for a recent house sale. From the valuation right through to completion, Elliot and his colleagues were nothing but professional,and helpful. Nothing was too much trouble. We have not moved for over 30 years and they informed us of the whole proccess all the way through, I would highly recommend them for moving
Thank you Simon for your outstanding review for our Fareham team! Such lovely words about Elliot and team - we are delighted you felt 'in the know' at all stages of the process - we do strive to make sure our vendors feel updated! We wish you all the best and thank you for choosing Jeffries & Dibbens.
5/5
GoogleDealt with both teams at the Fareham and Stubbington offices and they were quite simply brilliant along every step of the way and we cannot recommend them enough. Thanks again to everyone who helped us finally get the move through, you are all a credit to your industry.
Thank you Jason for your wonderful 'double' review for our Fareham and Stubbington teams. We were delighted to support you with your move and to read you felt our service was brilliant - we always strive to please and appreciate your words. All the best from us all.
5/5
GoogleGood agent. Tested and trusted.
Thank you for your kind review. We really appreciate you taking the time and we're so pleased you enjoyed such a good experience with us.
5/5
GoogleHad excellent service throughout the sell of our mothers house from start to finish would thoroughly recommend them
Hi Angela - thank you for your 5 star rating and positive review of our service. We really appreciate you sharing your experience with with others. We wish you all the best and thank you for the recommendation. Will & the Jeffries & Dibbens Fareham team.
4/5
GoogleA very friendly & professional outfit. I have just purchased a property with them and they made the process very straightforward. When the sale hit some obstacles, they were pragmatic & helpful in finding a solution.
5/5
GoogleLots of houses on the market
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jeffries & Dibbens Estate Agents's Fareham office has 18 reviews across 1 platform: 18 on Google.
Jeffries & Dibbens Estate Agents Fareham is rated 4.7 out of 5 across all 18 reviews, and 4.7 out of 5 on Google from 18 reviews.
Jeffries & Dibbens Estate Agents Fareham, 6 West Quay House, 20 West St, Fareham, PO16 0LG, PO16 0LG.
